It Situation(2003)2

Before taking off the flight

Flight missed

My flight was gone. I want a flight ASAP!!!!!

May I help you ?

I am sad to hear that. We will try our best to help. May I have your boarding pass please?

(silent. Throw the boarding pass to the reception) (pass scanned)

Mrs. A. Here is the schedule of your possible flights. Which one you want to choose?

Reception: May I help you ?Customer: My flight was gone. I want a flight

ASAP!!!!!Reception: I am sad to hear that. We will try our

best to help. May I have your boarding pass please?

Customer: (silent. Throw the boarding pass to the reception)

(pass scanned)

Reception: Mrs. A. Here is the schedule of your possible flights. Which one you want to choose?

Flight info.

Flight no.

airlines Destinations(from Hong Kong)

Time Date Vacancies

Price

CX 123 Cathay Pacific

Singapore

16:55 6/4/2010

0 $4000

AS345 Dragonair

Singapore

17:35 6/4/2010

2 $3800

SI182 Singapore Airlines

Singapore

18:05 7/4/2010

5 $4300

(schedule shown)Customer: As the time now is 15:35. I would like to take the AS345………..

(continued)Reception: Sure. How many tickets you want ?Customer: Ticket for one. Reception: Okay. I help you book the ticket right

now. Here are the details. Mrs. A, you want one ticket of AS345 from Hong Kong to Singapore at 17:35 today which cost you $3800.

Customer: Yes. Reception: Which payment method would you

like to choose? By cash or credit card?Customer: Credit card please.Reception: Here is your ticket. Enjoy your

journey.Customer: (smile) Thanks.