IT Services Management

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Proposal for IT enabled Purchase order System

Submitted to

Technology Engineers

Submitted By

Top Notch Informatics Limited

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Confidentiality

This proposal is confidential to Top Notch Informatics Ltd (TNI). This document contains information and data that TNI Ltd considers confidential and proprietary ("Confidential Information")

Any disclosure of Confidential Information to, or use of it by a third party (i.e., a party other than Technology Engineers and its vendors related to this RFP), will be damaging to TNI Ltd. Ownership of all Confidential Information, no matter in what media it resides, remains with TNI Ltd

Confidential Information in this document shall not be disclosed outside the buyer's response evaluators and shall not be duplicated, used, or disclosed - in whole or in part - for any purpose other than to evaluate this informational package without specific written permission of R. B. Solution

confidential Information includes, but is not limited to, the following: Corporate, employee and infrastructure information about TNI Ltd TNI Ltd' project management and quality processes Project experience provided to illustrate TNI Ltd capability

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Executive Summary

Technology Engineers Co.

• Construction Projects: Electrical, Civil, Mechanical

• Employee Count: 90

• Turnover: 90 Cr

• Project Sites: 9

• Current IT vendor - Top Notch Informatics This proposal outlines the scope and methodology for Development and testing of purchase order

process, based on the requirements analysis document provided. The entire engagement will be executed on a Time and Material (TnM) basis with Onsite–Offshore

model of execution. The scope of this engagement is limited to Development and testing of purchase order automation

and migration of already existing orders only. The proposed duration of the project is from January 2011 to July 2012. The estimated fees for proposed timelines will be all inclusive INR 20,46,513(excl. VAT & taxes)

As Is Process

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As Is Process

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Solution Delivery

System Appreciation Study. Create As-is Process Model. Requirements Analysis. Conduct Gap Analysis. Evolve To-be Process Model Design Build Test Implement

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Engagement Approach

5. Steady state Consolidate and document the system knowledge gained over the period on an ongoing basis

Build Knowledge Help customer in building a knowledge base for use in productive testing and future strategizing

1. Planning & LogisticsUnderstand the objectives and application test initiatives of customer and come out with broad plans and strategy

2. System Appreciation Obtain an understanding of business and technical overview of applications to be developed and tested, document them, arrive at the methodology and process needed

3.Onsite development and TestingInternalize the customer’s way of working; simulate offshore working scenario; Setup and test connectivity to offshore and initiate offshore transition 4. Transition /Offshore

Move to offshore , Collect Metrics, Report to customer and management Evaluate process and achieve quality and productivity improvements

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What do we really mean for the business stakeholders?

5 things that will interest the Business• Cost savings of 30-40%• 100% availability of critical systems• Reduction in inventory management efforts by 40% - 60%• Improved site co-ordination

6 things that will excite the IT management• Easy and user friendly GUI• 99.7% defects free critical systems in production• Ordering effort reduction to 22% of current effort• Improved utilization of resources due to variable staff model• Offshore/Onshore location improves turnaround time in a 24 hour day

3 things that will enrich the Testing staff• Better career clarity with training and certifications• Exposure to global best practices from multiple accounts• Innovation opportunity with Solutions teams

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Solution Approach

TNI Ltd in Phase I

Major tasks of Phase 1 are as follows• Knowledge transfer of migration application from Technology Engineers stakeholders and high level system

appreciation• Review of requirements as documented• Requirements sign off

Steps in Phase II

Implement a Vanila system on an ad-hoc basis

Steps in Phase III

Based on TNI Ltd experience from the ongoing engagements the entire approach for Phase 2 is divided as Establish access to Technology Engineers LAN systems in the development and test environment for

offshore teams to understand these applications. Based on this understanding, the documented requirements are validated. Draft of development and test strategy Disseminate knowledge to the offshore test team

Phase II Approach

Create and Amend Purchase Order

PO Approval

Goods Receipt

Invoice Verification

MIS Reporting

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Phase III Approach

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Phase III Approach

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Hardware & Software Requirements

Front-end : Windows NT / XP / 98 clients using IE browser

Middle tier : Win NT server with Internet Information Server

Application server: Windows 2000 running business components

Back end: SQL Server Database

Two desktop machines

One Server Machine

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Efforts & Timelines

The above estimates are based on understanding of the requirements in the documents supplied by Technology EngineersTNI Ltd proposes to execute this project over a elapsed period of about 18 monthsRates for resources are the same as agreed upon the sign off of the proposal

Phase 1 Effort %Requirement Analysis 75.00%Documentation Review 20.00%Requirement Sign off 5.00%  100.00%

Phase III Effort %Analysis 2.00%Design 10.00%Coding and UT 40.00%MT and System testing 28.00%Documentation 5.00%Project Management 2.00%SCM 2.00%Others 5.00%Deployment 1.00%UAT and Deployment Testing

5.00%  100.00%

Phase II Effort %Analysis 2.00%Design 0.00%Deployment 87.00%Project Management 2.00%Documentation 3.00%Deployment 3.00%UAT and Deployment Testing

3.00%  100.00%

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Efforts & Timelines

  Time Line

  Phase 1 Phase 2 Phase 2

Work Stack Quarter 1 Quarter 2 Quarter 3 Quarter 4 Quarter 1 Quarter 2Analysis                            Design                            Coding and UT                                  MT and System testing                        Documentation                            Project Management                                    SCM                                Others                                Deployment                      UAT and Deployment Testing                                    

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Efforts & Timelines

Training will be done twice once for vanilla system and then for the final solution. Development and test planning will commence starting first week of February 2011 with one

onsite member working part time and three offshore team members working full time. Training of applications to the offshore team High level test scenario identification and test case design will be completed.

Test Execution will start second week of February Three cycles of code drop and three cycles of test execution will be completed each lasting

one week. The project is slated for completion end of June 2012.

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Project Monitoring

Tracking Project tracking will be performed weekly Team member needs to add effort expended in that period Thoroughly review the Estimate to complete figure Review the project completion date for each activity and task.

Reporting Each team member needs to complete a weekly status report Reports should be in point form and focused on key information to be communicated Problems/ Warning sections of report will be used to communicate risks on the project

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Project Monitoring

Control Project manager to review each team member weekly report, consolidate all the reports and

send to the Program Manager This will ensure the projected variances on the project which are visible at all times Reconcile the time entered on tracking documents with the resource time sheet Revise the project plan to reflect the approved changes Note any resource loading and dependency violation Update the plan and store it into the central repository

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Sample Weekly Status Report

Weekly Status Report

Project Name Period

Prepared By

Accomplished (THIS PERIOD)

Planned but not accomplished

Work completed but not Planned

Objectives next period

Problems. Warning/ Risks

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Quality Planning

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Configuration Management

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Risk Mitigation Plan

Potential Risk Mitigation Plan

Disaster resulting in loss of critical data or down time

Well-defined Disaster Recovery Plan Multi-site backups

Connectivity A dedicated data link between Technology Engineers and TNI Ltd. Back up links [A backup ISDN line ready to take over in case of failure]. Satellite Link - Multiple routes Service Level Agreements from TNI Ltd

Insufficient Documentation / Ambiguous specifications

Gather data/ information through Presentations / Mails / Face-to-face meetings. Generate critical documents as required.

Data risk Maintain all programs and data on Technology Engineers machines A tunnel through the firewalls one at the customer network, and another at TNI Ltd to enable

traffic between customer’s network and TNI Ltd The firewalls will restrict traffic from the customer’s network which could potentially be used to

access TNI Ltd resources or other customer networks connected to TNI Ltd and vice-versa

Failure in communication Link

For all communication problems at TNI Ltd end: Equipment (router, connection hub) checked and rectified for problems detected Fully configured backup routers Alternate dedicated link facilities in case of failure in dedicated link in one location

Non-availability of Subject Matter Experts (SME) during Initiation phase

Plan in advance Define escalation procedures

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Risk Mitigation Plan

Potential Risk Mitigation Plan

Non-Disclosure agreement

Access controlled environment Secured Network with firewall

Lack of ability in terms of data consumption wherein the original state of configuration would have been changed.

Environment should have the capability to configure the environment flexibly; that is, provide the ability to set and use a configuration for a test, set and use a configuration for another test, and then reset back to the initial configuration for another test.

Loss of Power Uninterrupted power supply through captive power plant UPS systems for all servers to avoid loss of data

Loss/Inaccessibility of location

Critical work to commence in alternate TNI Ltd site with alternate communication Select team to commence work at customer premises to continue critical activities

Numerous change request (s) during Test Execution Phase

Revisit project timelines Analyse change request (s) Accept change request based on the Business priority

Unstable Testing Environment

Define and sign-off appropriate Service Level agreements with all the relevant support groups In the project initiation phase, define a detailed set of procedures that the offshore team should

adopt whenever the testing environment is unavailable. The procedures will also include the contact details of the person(s) that the offshore team should contact, whenever the test environment is unavailable

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Cost Estimates

• Phase 1: INR 5,89,918• Phase 2: INR 3,84,296• Phase 3: INR 10,72,299 • Total: INR 20,46,513 (excl. VAT & taxes. The price is for the services and deliverables specified in the scope, approach, deliverables, assumptions and other sections specified through out the proposal)

Cost of the Engagement:

Billing Schedule:

Time Line Quarter 1 Quarter 2 Quarter 3 Quarter 4 Quarter 1 Quarter 2Payment Schedule 487107 487107 268075 268075 268075 268075

Analyst INR1,000

DBA INR 500

Project Manager INR 1,000

Senior Developer INR 500

Software Developer INR 300

Software Tester INR 200

Solution Architect INR 800

Technical writer INR 100

Web Developer INR 250

Rate Card:

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Commercial Details

TNI Ltd proposes to execute project on a Time and Material (TnM) basisThe project duration is for 18 months

TnM value Phase 1: INR 5,89,918Phase 2: INR 3,84,296Phase 3: INR10,72,299 Total: INR 20,46,513 (excl. VAT & taxes. The price is for the services and deliverables specified in the scope, approach, deliverables, assumptions and other sections specified through out the proposal)

Number of working hours 8 hours per day, 5 days a week at onsite 8.8 hours per day, 5 days a week at offshore All other terms and conditions will be as per the Master Services Agreement which is being

negotiated between Swiss Re and TNI Ltd

Project End All project deliverables will be met by June, 2012. Any extension of the project beyond this

end date will be on time and material basis

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Thank you !