12 th January 2016 IT Services – 1 IT Services: an introduction Jonathan Marks – Project Manager
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12th January 2016
IT Services – 1IT Services: an introduction
Jonathan Marks – Project Manager
12 January, 2016
Page 2
IT Services –delivering responsive, innovative ITat the University of Oxford
We provide the IT services that the University of Oxford requires to fulfil its mission to be a world-class centre for research and teaching. As well as the core IT systems, tools and services that keep the University running day-to-day, we provide innovative services and projects to support learning, teaching and research. Our work is wide-ranging and diverse – explore what we do in the sections below.
IT Services - Historical Context IT Services was inaugurated in August 2012. It brought together all the former ICT providers within
University Administration and Services.
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IT Services – our place in the University?
7 Divisions – 5 academic and 2 non-academic
Humanities
Mathematical, Physical and Life Sciences
Medical Sciences
Social Sciences
Department for Continuing Education
University Administration and Services (UAS)
Academic Services and University Collections (ASUC)
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13 Banbury Road, OX2 6NN
Dartington House, University Offices, OX1 2JD
Gibson Building – ROQ, OX2 6GG
University Administration &
Services
UAS
Academic
Administration
Division
Public
Affairs
Directorate
Safety
Office
Research
Services
Development
Office
International
Strategy
Equality &
Diversity
Unit
Estates
Directorate
Finance
Division
Alumni
Office
IT Services
Council
Secretariat
Personnel
Services
Occupational
Health
Legal
Services
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IT Services –delivering responsive, innovative IT
6 Main Groups:
Programme and Project delivery
Customer Services
Academic IT Services
Software Solutions
Infrastructure Services
Office of the CIO
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IT Services – delivering responsive, innovative IT
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IT Services – delivering responsive, innovative IT
What are our ‘Services’?Our service catalogue is a list of the customer-facing services provided by IT Services. We have provided various ways to view the catalogue: by clusters of services around a particular theme,
e.g. research support by role, e.g. student as an A to Z listing which is searchable by service
name or keyword
Service catalogue available at: http://www.it.ox.ac.uk/services/
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IT Services – delivering responsive, innovative IT
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IT Services – delivering responsive, innovative IT
The big 4 ‘administrative’ systems:
Service catalogue available at: http://www.it.ox.ac.uk/services/
Core HR
Oracle Financials SITS: Vision (Students)
DARS (Alumni)
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IT Services supports about 186 applications, including
the ‘big 4’ enterprise applications:
Oracle Financials (now R12)
Student Systems (now SITS:Vision)
Core HR
Development & Alumni Relations System (DARS)
And others such as:
X5, Planon, Qube, Childcare database and others
Service Desk – Customer team and Support team
Support Centres formed for each of the ‘big 4’ business systems
5th Support Centre to cover other Admin IT applications
Superusers in departments
All of IT Services now using HEAT
Helpdesks / support – ‘Administrative’ Systems
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1. Programme Management
2. Project Management
3. Business Analysis
4. Business Systems Operations
+ DBAs (technical teams)
5. Software Solutions
6. Training (projects)
7. Portfolio Management
8. Service Management
IT Services – Teams which support
administrative systems
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Student Systems (Replacement) Programme
HR Information System (HRIS) Programme
Development & Alumni Relations System
(DARS) Programme
Infrastructure Modernisation
ICP / Chorus
GOWN
Embark Replacement
Backup Service Enhancement
Etc.
Our Programmes and Projects
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Our Methodology
Project methodology
based on industry
standard PRINCE2,
adapted to specific
University context
Scalable to suit both
large projects and
smaller projects
Overseen by a
Portfolio Mgmt. Office
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1. Oracle Financials
2. SITS (New Student System)
3. Core HR
4. GSS (Graduate Supervision System)
Touch points (of ‘administrative’ systems) with departments
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1. DARS
2. OxCORT3. SITS (Student Systems
Replacement), Student Visa
System
Touch points (of ‘administrative’ systems) with colleges
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Questions
http://www.it.ox.ac.uk/
@it.ox.ac.uk
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