M10965 www.globalknowledge.com/en-sa/ [email protected] 00 966 92000 9278 IT Service Management with System Center Service Manager Duration: 5 Days Course Code: M10965 Overview: This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Using hands-on labs, students will learn the following: Where Service Manager sits within the System Center 2016 product. What business and technical needs Service Manager is designed to meet. How Service Manager aligns itself to ITIL and MOF. How to architect and implement a System Center 2016 Service Manager deployment. How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016. How to customize System Center 2016 Service Manager to be in line with corporate standards. How to configure Incident and Problem Management. How to configure Activity, Change and Release Management. How to configure Service Requests. How to configure Service Level Management. How to customize the Self-Service Portal. How to configure Reporting and Analysis. How to troubleshoot Service Manager and perform disaster recovery. How to create customized Service Manager forms. Target Audience: This course is intended for cloud and datacenter administrators who are new to System Center 2016 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2016 Service Manager. Objectives: After completing this course, students will be able to: Configure and Manage Service Requests. Describe Service Manager 2016. Automate business processes with Service Manager and Orchestrator. Upgrade to Service Manager 2016. Configure Service Level Management. Install Service Manager 2016. Customize the Self-Service Portal. Describe Service Manager usage cases. Use Reports and Analyze Data in Service Manager. Configure base settings in Service Manager 2016. Perform advanced troubleshooting and disaster recovery in Service Configure Incident and Problem Management. Manager. Configure Activity, Change, and Release Management. Customize Service Manager Forms. Prerequisites: Working knowledge of Windows Server 2012 R2 and Windows Server 2016. Working knowledge of SQL Server 2012 and SQL Server 2014. An understanding of the IT management processes that are included with ITIL and MOF. .
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M10965 www.globalknowledge.com/en-sa/ [email protected] 00 966 92000 9278
IT Service Management with System Center Service Manager
Duration: 5 Days Course Code: M10965
Overview:
This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager.Using hands-on labs, students will learn the following:
Where Service Manager sits within the System Center 2016 product.What business and technical needs Service Manager is designed to meet.How Service Manager aligns itself to ITIL and MOF.How to architect and implement a System Center 2016 Service Manager deployment.How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.How to customize System Center 2016 Service Manager to be in line with corporate standards.How to configure Incident and Problem Management.How to configure Activity, Change and Release Management.How to configure Service Requests.How to configure Service Level Management.How to customize the Self-Service Portal.How to configure Reporting and Analysis.How to troubleshoot Service Manager and perform disaster recovery.How to create customized Service Manager forms.
Target Audience:
This course is intended for cloud and datacenter administrators who are new to System Center 2016 Service Manager and are responsible fordeploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators whoare already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2016 ServiceManager.
Objectives:
After completing this course, students will be able to: Configure and Manage Service Requests.
Describe Service Manager 2016. Automate business processes with Service Manager andOrchestrator.
Upgrade to Service Manager 2016.Configure Service Level Management.
Install Service Manager 2016.Customize the Self-Service Portal.
Describe Service Manager usage cases.Use Reports and Analyze Data in Service Manager.
Configure base settings in Service Manager 2016.Perform advanced troubleshooting and disaster recovery in Service
Configure Incident and Problem Management. Manager.
Configure Activity, Change, and Release Management. Customize Service Manager Forms.
Prerequisites:
Working knowledge of Windows Server 2012 R2 and WindowsServer 2016.Working knowledge of SQL Server 2012 and SQL Server 2014.An understanding of the IT management processes that areincluded with ITIL and MOF. .
M10965 www.globalknowledge.com/en-sa/ [email protected] 00 966 92000 9278
Content:
After completing this module, students will be After completing this module, students will be After completing this module, students will beable to: able to: able to:line line line
Describe the business drivers behind IT Describe the business drivers behind IT Describe the business drivers behind ITService Management. Service Management. Service Management.Describe, at a high-level, System Center Describe, at a high-level, System Center Describe, at a high-level, System Center2016. 2016. 2016.Describe, at a high level, System Center Describe, at a high level, System Center Describe, at a high level, System Center2016 Service Manager. 2016 Service Manager. 2016 Service Manager.Describe how Service Manager adopts best Describe how Service Manager adopts Describe how Service Manager adoptspractices found in ITIL and MOF.Module 2: best practices found in ITIL and best practices found in ITIL andInstalling System Center 2016 Service MOF.Module 2: Installing System Center MOF.Module 2: Installing System CenterManagerIn this module, you will learn about 2016 Service ManagerIn this module, you 2016 Service ManagerIn this module, youthe key components and architecture of will learn about the key components and will learn about the key components andService Manager, including the hardware architecture of Service Manager, architecture of Service Manager, includingand software requirements. You will also including the hardware and software the hardware and software requirements.learn about the security requirements and requirements. You will also learn about You will also learn about the securityconsi the security requirements and consi requirements and consiSystem Center 2016 Service Manager System Center 2016 Service Manager System Center 2016 Service ManagerArchitecture and Core Components. Architecture and Core Components. Architecture and Core Components.Hardware, Software and Security Hardware, Software and Security Hardware, Software and SecurityRequirements. Requirements. Requirements.Planning and Sizing a System Center 2016 Planning and Sizing a System Center Planning and Sizing a System Center 2016Service Manager Deployment. 2016 Service Manager Deployment. Service Manager Deployment.Installing System Center 2016 Service Installing System Center 2016 Service Installing System Center 2016 ServiceManager. Manager. Manager.Installing and Configuring the Service Installing and Configuring the Service Installing and Configuring the ServiceManager Self-Service Portal. Manager Self-Service Portal. Manager Self-Service Portal.Overview of the Service Manager Console. Overview of the Service Manager Overview of the Service Manager Console.Upgrading to System Center 2016 Service Console. Upgrading to System Center 2016 ServiceManager.Lab : Installing System Center Upgrading to System Center 2016 Manager.Lab : Installing System Center2016 Service Manager Service Manager.Lab : Installing System 2016 Service ManagerInstalling the Service Manager Management Center 2016 Service Manager Installing the Service ManagerGroup. Installing the Service Manager Management Group.Installing the Data Warehouse Management Management Group. Installing the Data WarehouseGroup and register the Service Manager Installing the Data Warehouse Management Group and register theManagement Group wit Management Group and register the Service Manager Management Group witInstalling the Service Manager Self-Service Service Manager Management Group wit Installing the Service Manager Self-ServicePortal and confirming a successful Installing the Service Manager Portal and confirming a successfulinstallation. Self-Service Portal and confirming a installation.Customizing the Self-Service Portal.Lab : successful installation. Customizing the Self-Service Portal.Lab :Upgrading to System Center 2016 Service Customizing the Self-Service Portal.Lab : Upgrading to System Center 2016 ServiceManager Upgrading to System Center 2016 ManagerBacking up the Service Manager 2012 R2 Service Manager Backing up the Service Manager 2012 R2environment. Backing up the Service Manager 2012 R2 environment.Upgrading Service Manager 2012 R2 to environment. Upgrading Service Manager 2012 R2 toSystem Center 2016 Service Manager. Upgrading Service Manager 2012 R2 to System Center 2016 Service Manager.Describe System Center 2016 Service System Center 2016 Service Manager. Describe System Center 2016 ServiceManager architecture and core components. Describe System Center 2016 Service Manager architecture and coreDescribe the Hardware, Software and Manager architecture and core components.Security requirements of System Center components. Describe the Hardware, Software and2016 Service manager. Describe the Hardware, Software and Security requirements of System CenterPlan and size a System Center 2016 Security requirements of System Center 2016 Service manager.deployment. 2016 Service manager. Plan and size a System Center 2016Install System Center 2016 Service Plan and size a System Center 2016 deployment.Manager. deployment. Install System Center 2016 ServiceInstall and configure the Service Manager Install System Center 2016 Service Manager.Self-Service Portal. Manager. Install and configure the Service ManagerUse the Service Manager Console to Install and configure the Service Manager Self-Service Portal.confirm a successful deployment. Self-Service Portal. Use the Service Manager Console toUpgrade Service Manager 2012 R2 to Use the Service Manager Console to confirm a successful deployment.System Center 2016 Service confirm a successful deployment. Upgrade Service Manager 2012 R2 toManager.Module 3: Key Concepts and Upgrade Service Manager 2012 R2 to System Center 2016 ServiceFeaturesIn this module, you will learn many System Center 2016 Service Manager.Module 3: Key Concepts and
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of the key features and concepts that will Manager.Module 3: Key Concepts and FeaturesIn this module, you will learnhelp you understand how to configure FeaturesIn this module, you will learn many of the key features and conceptsimportant functions in Service many of the key features and concepts that will help you understand how toManager.Lessons that will help you understand how to configure important functions in ServiceOverview of Management Packs. configure important functions in Service Manager.LessonsOverview of the Service Manager CMDB. Manager.Lessons Overview of Management Packs.Managing Activities. Overview of Management Packs. Overview of the Service Manager CMDB.Managing Workflows. Overview of the Service Manager CMDB. Managing Activities.Managing Templates. Managing Activities. Managing Workflows.Security and User Roles.Lab : Configuring Managing Workflows. Managing Templates.Service Manager for StockTrader and Managing Templates. Security and User Roles.Lab : ConfiguringDinnerNow Security and User Roles.Lab : Service Manager for StockTrader andCreate a Management Pack, Work Item Configuring Service Manager for DinnerNowTemplates and Configuration Items for StockTrader and DinnerNow Create a Management Pack, Work ItemDinnerNow. Create a Management Pack, Work Item Templates and Configuration Items forCreate a Management Pack, Work Item Templates and Configuration Items for DinnerNow.Templates and Configuration Items for DinnerNow. Create a Management Pack, Work ItemStockTrader. Create a Management Pack, Work Item Templates and Configuration Items forUnderstand Management Packs. Templates and Configuration Items for StockTrader.Describe the Service Manager CMDB. StockTrader. Understand Management Packs.Manage Activities. Understand Management Packs. Describe the Service Manager CMDB.Manage Workflows. Describe the Service Manager CMDB. Manage Activities.Manage Templates. Manage Activities. Manage Workflows.Manage Security and User Roles.Module 4: Manage Workflows. Manage Templates.Configuring Service Manager for Your Manage Templates. Manage Security and User Roles.ModuleEnvironmentIn this module, you will learn Manage Security and User Roles.Module 4: Configuring Service Manager for Yoursome of the key configuration tasks that 4: Configuring Service Manager for Your EnvironmentIn this module, you will learnshould be performed in Service Manager in EnvironmentIn this module, you will learn some of the key configuration tasks thatorder to customize it for your some of the key configuration tasks that should be performed in Service Manager inenvironment.Lessons should be performed in Service Manager order to customize it for yourSystem Center 2016 Service Manager Initial in order to customize it for your environment.LessonsConfiguration. environment.Lessons System Center 2016 Service ManagerConfiguring Business Services. System Center 2016 Service Manager Initial Configuration.Configuring Access for your Support Teams. Initial Configuration. Configuring Business Services.Configuring Notifications.Lab : Configuring Configuring Business Services. Configuring Access for your SupportService Manager For Your Environment Configuring Access for your Support Teams.Configuring Service Manager Settings. Teams. Configuring Notifications.Lab : ConfiguringConfiguring Business Services. Configuring Notifications.Lab : Service Manager For Your EnvironmentProvisioning access for the DinnerNow and Configuring Service Manager For Your Configuring Service Manager Settings.StockTrader support teams. Environment Configuring Business Services.Configuring Notifications. Configuring Service Manager Settings. Provisioning access for the DinnerNow andPerform initial configuration tasks in Service Configuring Business Services. StockTrader support teams.Manager. Provisioning access for the DinnerNow Configuring Notifications.Configure Business Services. and StockTrader support teams. Perform initial configuration tasks inConfigure Access for your support teams. Configuring Notifications. Service Manager.Configure Notifications.Module 5: Populating Perform initial configuration tasks in Configure Business Services.the Service Manager CMDB using Service Manager. Configure Access for your support teams.ConnectorsConnectors in Service Manager Configure Business Services. Configure Notifications.Module 5:provide a key function in populating the Configure Access for your support teams. Populating the Service Manager CMDBService Manager CMDB. For example, the Configure Notifications.Module 5: using ConnectorsConnectors in ServiceOperations Manager CI Connector imports Populating the Service Manager CMDB Manager provide a key function indiscovered objects such as web sites and using ConnectorsConnectors in Service populating the Service Manager CMDB.databases into Service Manger so that they Manager provide a key function in For example, the Operations Manager CIcan be added populating the Service Manager CMDB. Connector imports discovered objectsIntegrating Service Manager with Active For example, the Operations Manager CI such as web sites and databases intoDirectory and other System Center Connector imports discovered objects Service Manger so that they can be addedComponents. such as web sites and databases into Integrating Service Manager with ActiveIntegrating Service Manager with Service Manger so that they can be Directory and other System CenterExchange.Lab : Configuring Connectors in added Components.Service Manager Integrating Service Manager with Active Integrating Service Manager withConfigure System Center Connectors. Directory and other System Center Exchange.Lab : Configuring Connectors inConfigure the Exchange Connector.After Components. Service Managercompleting this module, students will be able Integrating Service Manager with Configure System Center Connectors.to: Exchange.Lab : Configuring Connectors Configure the Exchange Connector.AfterConfigure the Active Directory and System in Service Manager completing this module, students will beCenter Connectors in Service Manager. Configure System Center Connectors. able to:
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Install and configure the Exchange Configure the Exchange Connector.After Configure the Active Directory and SystemConnector in Service Manager.Module 6: completing this module, students will be Center Connectors in Service Manager.Managing Incidents and ProblemsIn this able to: Install and configure the Exchangemodule, you will learn how to differentiate an Configure the Active Directory and Connector in Service Manager.Module 6:issue that occurs in the IT environment System Center Connectors in Service Managing Incidents and ProblemsIn thisbetween an incident and a problem. You will Manager. module, you will learn how to differentiatealso learn how to configure incidents and Install and configure the Exchange an issue that occurs in the IT environmentproblems, which includes creating templates Connector in Service Manager.Module 6: between an incident and a problem. Youth Managing Incidents and ProblemsIn this will also learn how to configure incidentsThe Definition of an Incident and a Problem. module, you will learn how to differentiate and problems, which includes creatingManaging Incidents. an issue that occurs in the IT templates thManaging Problems. environment between an incident and a The Definition of an Incident and aUsing Queues and Views with Incidents and problem. You will also learn how to Problem.Problems.Lab : Configuring Incident and configure incidents and problems, which Managing Incidents.Problem Management includes creating templates th Managing Problems.Create an Incident using the Service The Definition of an Incident and a Using Queues and Views with IncidentsManager console. Problem. and Problems.Lab : Configuring IncidentUsing Incident Templates. Managing Incidents. and Problem ManagementConfiguring an Incident Event Workflow to Managing Problems. Create an Incident using the Serviceautomatically update an Incident. Using Queues and Views with Incidents Manager console.Group Incidents and create a Problem and Problems.Lab : Configuring Incident Using Incident Templates.Record. and Problem Management Configuring an Incident Event Workflow toCreating Queues and Views to Filter Create an Incident using the Service automatically update an Incident.Incidents. Manager console. Group Incidents and create a ProblemDescribe the definition of an Incident and a Using Incident Templates. Record.Problem. Configuring an Incident Event Workflow Creating Queues and Views to FilterManage incidents. to automatically update an Incident. Incidents.Manage problems. Group Incidents and create a Problem Describe the definition of an Incident and aUse queues and views with incidents and Record. Problem.problems.Module 7: Managing Changes and Creating Queues and Views to Filter Manage incidents.ReleasesIn this module, you will learn how Incidents. Manage problems.Service Manager manages changes in the Describe the definition of an Incident and Use queues and views with incidents andIT environment by using Change Requests. a Problem. problems.Module 7: Managing ChangesThis includes creating and managing Manage incidents. and ReleasesIn this module, you will learnActivities such as Review Activities that are Manage problems. how Service Manager manages changesused to approve or reject changes. You will Use queues and views with incidents and in the IT environment by using Changeals problems.Module 7: Managing Changes Requests. This includes creating andManaging Change Requests. and ReleasesIn this module, you will managing Activities such as ReviewManaging Release Records.Lab : learn how Service Manager manages Activities that are used to approve or rejectConfiguring Change and Release changes in the IT environment by using changes. You will alsManagement Change Requests. This includes creating Managing Change Requests.Create a Change Request with Review and and managing Activities such as Review Managing Release Records.Lab :Dependent Activities. Activities that are used to approve or Configuring Change and ReleaseCreate a Release Record to manage reject changes. You will als Managementchanges. Managing Change Requests. Create a Change Request with Review andConfiguring a Release Record Workflow Managing Release Records.Lab : Dependent Activities.Rule for Notification. Configuring Change and Release Create a Release Record to manageManage Change Requests in Service Management changes.Manager. Create a Change Request with Review Configuring a Release Record WorkflowManage Release Records in Service and Dependent Activities. Rule for Notification.Manager.Module 8: Configuring and Create a Release Record to manage Manage Change Requests in ServiceManaging the Service CatalogIn this changes. Manager.module, you will learn all aspects of Service Configuring a Release Record Workflow Manage Release Records in ServiceRequest fulfillment within Service Manager Rule for Notification. Manager.Module 8: Configuring andwith the exception of Service Level Manage Change Requests in Service Managing the Service CatalogIn thisManagement which is covered in module Manager. module, you will learn all aspects of10.Lessons Manage Release Records in Service Service Request fulfillment within ServiceThe Service Catalog, Request Offerings and Manager.Module 8: Configuring and Manager with the exception of ServiceService Offerings. Managing the Service CatalogIn this Level Management which is covered inManaging Service Requests and Catalog module, you will learn all aspects of module 10.LessonsGroups. Service Request fulfillment within Service The Service Catalog, Request OfferingsThe Self-Service Portal.Lab : Configuring Manager with the exception of Service and Service Offerings.Service Requests Level Management which is covered in Managing Service Requests and CatalogCreate the Contoso Request Offering. module 10.Lessons Groups.Test the Contoso Request Offering. The Service Catalog, Request Offerings The Self-Service Portal.Lab : ConfiguringCreate the StockTrader Request Offering. and Service Offerings. Service Requests
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Test the StockTrader Request Offering. Managing Service Requests and Catalog Create the Contoso Request Offering.Describe the Service Catalog, Request Groups. Test the Contoso Request Offering.Offerings and Service Offerings. The Self-Service Portal.Lab : Configuring Create the StockTrader Request Offering.Manage Service Requests and Catalog Service Requests Test the StockTrader Request Offering.Groups. Create the Contoso Request Offering. Describe the Service Catalog, RequestUse the Self-Service Portal.Module 9: Test the Contoso Request Offering. Offerings and Service Offerings.Automating Business Processes with Create the StockTrader Request Manage Service Requests and CatalogOrchestratorIn this module, you will learn Offering. Groups.how Orchestrator and Service Manager can Test the StockTrader Request Offering. Use the Self-Service Portal.Module 9:be used to automate business Describe the Service Catalog, Request Automating Business Processes withprocesses.Lessons Offerings and Service Offerings. OrchestratorIn this module, you will learnOverview of Orchestrator. Manage Service Requests and Catalog how Orchestrator and Service ManagerConfiguring Runbooks in Orchestrator. Groups. can be used to automate businessConfiguring Integration between Use the Self-Service Portal.Module 9: processes.LessonsOrchestrator and Service Manager. Automating Business Processes with Overview of Orchestrator.Creating a Request Offering in Service OrchestratorIn this module, you will learn Configuring Runbooks in Orchestrator.Manager to Initiate a Runbook in how Orchestrator and Service Manager Configuring Integration betweenOrchestrator.Lab : Automating IT Processes can be used to automate business Orchestrator and Service Manager.in Service Manager processes.Lessons Creating a Request Offering in ServiceAutomating a Request Offering for Contoso. Overview of Orchestrator. Manager to Initiate a Runbook inAutomating a Service Request for Configuring Runbooks in Orchestrator. Orchestrator.Lab : Automating ITStockTrader. Configuring Integration between Processes in Service ManagerDescribe Orchestrator including its key Orchestrator and Service Manager. Automating a Request Offering forfeatures and components. Creating a Request Offering in Service Contoso.Configure Runbooks in Orchestrator. Manager to Initiate a Runbook in Automating a Service Request forConfigure integration between Orchestrator Orchestrator.Lab : Automating IT StockTrader.and Service Manager. Processes in Service Manager Describe Orchestrator including its keyCreate a Request Offering in Service Automating a Request Offering for features and components.Manager that initiates a Runbook in Service Contoso. Configure Runbooks in Orchestrator.Manager.Module 10: Configuring Service Automating a Service Request for Configure integration betweenLevel ManagementIn this module, you will StockTrader. Orchestrator and Service Manager.learn how Service Level Management is Describe Orchestrator including its key Create a Request Offering in Serviceimplemented in Service Manager.Lessons features and components. Manager that initiates a Runbook inConfiguring Service Level Management. Configure Runbooks in Orchestrator. Service Manager.Module 10: ConfiguringViewing Service Level Agreement (SLA) Configure integration between Service Level ManagementIn this module,Information in Service Manager.Lab : Orchestrator and Service Manager. you will learn how Service LevelConfiguring Service Level Management Create a Request Offering in Service Management is implemented in ServiceCreate a Service Level Objective for an Manager that initiates a Runbook in Manager.LessonsIncident SLA. Service Manager.Module 10: Configuring Configuring Service Level Management.Create a Service Level Objective for a Service Level ManagementIn this Viewing Service Level Agreement (SLA)Service Request SLA. module, you will learn how Service Level Information in Service Manager.Lab :Configure SLA Notifications. Management is implemented in Service Configuring Service Level ManagementConfigure Service Level Management. Manager.Lessons Create a Service Level Objective for anView SLA information in Service Configuring Service Level Management. Incident SLA.Manager.Module 11: Using Reports and Viewing Service Level Agreement (SLA) Create a Service Level Objective for aAnalyzing Data in Service ManagerIn this Information in Service Manager.Lab : Service Request SLA.module, you will learn how to run reports in Configuring Service Level Management Configure SLA Notifications.Service Manager, including how to manage Create a Service Level Objective for an Configure Service Level Management.and maintain the data warehouse jobs and Incident SLA. View SLA information in Servicecubes on which reports rely on. Additionally, Create a Service Level Objective for a Manager.Module 11: Using Reports andyou will learn how to perform advanced Service Request SLA. Analyzing Data in Service ManagerIn thisanalytics Configure SLA Notifications. module, you will learn how to run reports inRunning Reports in System Center 2016 Configure Service Level Management. Service Manager, including how toService Manager. View SLA information in Service manage and maintain the data warehouseConfiguring and Running Data Warehouse Manager.Module 11: Using Reports and jobs and cubes on which reports rely on.Jobs. Analyzing Data in Service ManagerIn this Additionally, you will learn how to performTroubleshooting Failed Data Warehouse module, you will learn how to run reports advanced analyticsJobs. in Service Manager, including how to Running Reports in System Center 2016Data Warehouse Cubes.Lab : Configuring manage and maintain the data Service Manager.Reports and Analyzing Service Manager warehouse jobs and cubes on which Configuring and Running Data WarehouseData reports rely on. Additionally, you will learn Jobs.Configuring, Running, and Exporting how to perform advanced analytics Troubleshooting Failed Data WarehouseReports. Running Reports in System Center 2016 Jobs.Creating a Custom Report. Service Manager. Data Warehouse Cubes.Lab : ConfiguringConfiguring Data Warehouse Job Configuring and Running Data Reports and Analyzing Service ManagerSchedules. Warehouse Jobs. Data
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Viewing the Status of Data Warehouse Troubleshooting Failed Data Warehouse Configuring, Running, and ExportingJobs. Jobs. Reports.Managing the Analysis Library. Data Warehouse Cubes.Lab : Creating a Custom Report.Analyzing Cube Data. Configuring Reports and Analyzing Configuring Data Warehouse JobDescribe how to run reports in Service Service Manager Data Schedules.Manager. Configuring, Running, and Exporting Viewing the Status of Data WarehouseDescribe how to configure and run data Reports. Jobs.warehouse jobs. Creating a Custom Report. Managing the Analysis Library.Describe how to troubleshoot data Configuring Data Warehouse Job Analyzing Cube Data.warehouse jobs. Schedules. Describe how to run reports in ServiceDescribe the data warehouse cubes in Viewing the Status of Data Warehouse Manager.Service Manager.Module 12: Advanced Jobs. Describe how to configure and run dataTroubleshooting and Disaster RecoveryIn Managing the Analysis Library. warehouse jobs.this module, you will learn some of the Analyzing Cube Data. Describe how to troubleshoot dataadvanced troubleshooting techniques used Describe how to run reports in Service warehouse jobs.to resolve problems in Service Manager. Manager. Describe the data warehouse cubes inYou will also learn how to perform disaster Describe how to configure and run data Service Manager.Module 12: Advancedrecovery for failed Service Manager warehouse jobs. Troubleshooting and Disaster RecoveryIncomponents, such a Describe how to troubleshoot data this module, you will learn some of thePerforming Advanced Troubleshooting in warehouse jobs. advanced troubleshooting techniques usedService Manager. Describe the data warehouse cubes in to resolve problems in Service Manager.Performing Disaster Recovery in Service Service Manager.Module 12: Advanced You will also learn how to perform disasterManager.Lab : Performing Disaster Troubleshooting and Disaster RecoveryIn recovery for failed Service ManagerRecovery in Service Manager this module, you will learn some of the components, such aRecovering from a failed Service Manager advanced troubleshooting techniques Performing Advanced Troubleshooting inManagement Server. used to resolve problems in Service Service Manager.Recovering from a failed Service Manager Manager. You will also learn how to Performing Disaster Recovery in ServiceData Warehouse Management Server. perform disaster recovery for failed Manager.Lab : Performing DisasterRecovering from a failed Service Manager Service Manager components, such a Recovery in Service Managerdatabase. Performing Advanced Troubleshooting in Recovering from a failed Service ManagerPerform advanced troubleshooting in Service Manager. Management Server.Service Manager. Performing Disaster Recovery in Service Recovering from a failed Service ManagerPerform disaster recovery in Service Manager.Lab : Performing Disaster Data Warehouse Management Server.Manager.Module 13: Creating Forms and Recovery in Service Manager Recovering from a failed Service ManagerItems in Service Manager Using the Service Recovering from a failed Service database.Manager Authoring ToolIn this final module, Manager Management Server. Perform advanced troubleshooting inyou will learn how to use the Service Recovering from a failed Service Service Manager.Manager Authoring Tool to create new and Manager Data Warehouse Management Perform disaster recovery in Servicecustomized forms in Service Server. Manager.Module 13: Creating Forms andManager.Lessons Recovering from a failed Service Items in Service Manager Using theKey Concepts in Creating and Customizing Manager database. Service Manager Authoring ToolIn this finalForms in the Service Manager Authoring Perform advanced troubleshooting in module, you will learn how to use theTool. Service Manager. Service Manager Authoring Tool to createCreating New and Customized Forms by Perform disaster recovery in Service new and customized forms in ServiceUsing the Service Manager Authoring Manager.Module 13: Creating Forms and Manager.LessonsTool.Lab : Creating Customized Forms by Items in Service Manager Using the Key Concepts in Creating and CustomizingUsing the Authoring Tool Service Manager Authoring ToolIn this Forms in the Service Manager AuthoringExtending the Incident Class. final module, you will learn how to use the Tool.Customizing the Default Incident Form. Service Manager Authoring Tool to create Creating New and Customized Forms bySeal the Management Pack. new and customized forms in Service Using the Service Manager AuthoringImport the Management Pack and use the Manager.Lessons Tool.Lab : Creating Customized Forms byupdated Incident form. Key Concepts in Creating and Using the Authoring ToolDescribe the key concepts in creating Customizing Forms in the Service Extending the Incident Class.customized forms in Service Manager. Manager Authoring Tool. Customizing the Default Incident Form.Create a customized form using the Creating New and Customized Forms by Seal the Management Pack.Authoring Tool. Using the Service Manager Authoring Import the Management Pack and use the
Tool.Lab : Creating Customized Forms updated Incident form.After completing this module, students will be by Using the Authoring Tool Describe the key concepts in creatingable to: Extending the Incident Class. customized forms in Service Manager.line Customizing the Default Incident Form. Create a customized form using the
Describe the business drivers behind IT Seal the Management Pack. Authoring Tool.Service Management. Import the Management Pack and useDescribe, at a high-level, System Center the updated Incident form. After completing this module, students will be2016. Describe the key concepts in creating able to:Describe, at a high level, System Center customized forms in Service Manager. line2016 Service Manager. Create a customized form using the Describe the business drivers behind IT
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Describe how Service Manager adopts best Authoring Tool. Service Management.practices found in ITIL and MOF.Module 2: Describe, at a high-level, System CenterInstalling System Center 2016 Service After completing this module, students will be 2016.ManagerIn this module, you will learn about able to: Describe, at a high level, System Centerthe key components and architecture of line 2016 Service Manager.Service Manager, including the hardware Describe the business drivers behind IT Describe how Service Manager adoptsand software requirements. You will also Service Management. best practices found in ITIL andlearn about the security requirements and Describe, at a high-level, System Center MOF.Module 2: Installing System Centerconsi 2016. 2016 Service ManagerIn this module, youSystem Center 2016 Service Manager Describe, at a high level, System Center will learn about the key components andArchitecture and Core Components. 2016 Service Manager. architecture of Service Manager, includingHardware, Software and Security Describe how Service Manager adopts the hardware and software requirements.Requirements. best practices found in ITIL and You will also learn about the securityPlanning and Sizing a System Center 2016 MOF.Module 2: Installing System Center requirements and consiService Manager Deployment. 2016 Service ManagerIn this module, you System Center 2016 Service ManagerInstalling System Center 2016 Service will learn about the key components and Architecture and Core Components.Manager. architecture of Service Manager, Hardware, Software and SecurityInstalling and Configuring the Service including the hardware and software Requirements.Manager Self-Service Portal. requirements. You will also learn about Planning and Sizing a System Center 2016Overview of the Service Manager Console. the security requirements and consi Service Manager Deployment.Upgrading to System Center 2016 Service System Center 2016 Service Manager Installing System Center 2016 ServiceManager.Lab : Installing System Center Architecture and Core Components. Manager.2016 Service Manager Hardware, Software and Security Installing and Configuring the ServiceInstalling the Service Manager Management Requirements. Manager Self-Service Portal.Group. Planning and Sizing a System Center Overview of the Service Manager Console.Installing the Data Warehouse Management 2016 Service Manager Deployment. Upgrading to System Center 2016 ServiceGroup and register the Service Manager Installing System Center 2016 Service Manager.Lab : Installing System CenterManagement Group wit Manager. 2016 Service ManagerInstalling the Service Manager Self-Service Installing and Configuring the Service Installing the Service ManagerPortal and confirming a successful Manager Self-Service Portal. Management Group.installation. Overview of the Service Manager Installing the Data WarehouseCustomizing the Self-Service Portal.Lab : Console. Management Group and register theUpgrading to System Center 2016 Service Upgrading to System Center 2016 Service Manager Management Group witManager Service Manager.Lab : Installing System Installing the Service Manager Self-ServiceBacking up the Service Manager 2012 R2 Center 2016 Service Manager Portal and confirming a successfulenvironment. Installing the Service Manager installation.Upgrading Service Manager 2012 R2 to Management Group. Customizing the Self-Service Portal.Lab :System Center 2016 Service Manager. Installing the Data Warehouse Upgrading to System Center 2016 ServiceDescribe System Center 2016 Service Management Group and register the ManagerManager architecture and core components. Service Manager Management Group wit Backing up the Service Manager 2012 R2Describe the Hardware, Software and Installing the Service Manager environment.Security requirements of System Center Self-Service Portal and confirming a Upgrading Service Manager 2012 R2 to2016 Service manager. successful installation. System Center 2016 Service Manager.Plan and size a System Center 2016 Customizing the Self-Service Portal.Lab : Describe System Center 2016 Servicedeployment. Upgrading to System Center 2016 Manager architecture and coreInstall System Center 2016 Service Service Manager components.Manager. Backing up the Service Manager 2012 R2 Describe the Hardware, Software andInstall and configure the Service Manager environment. Security requirements of System CenterSelf-Service Portal. Upgrading Service Manager 2012 R2 to 2016 Service manager.Use the Service Manager Console to System Center 2016 Service Manager. Plan and size a System Center 2016confirm a successful deployment. Describe System Center 2016 Service deployment.Upgrade Service Manager 2012 R2 to Manager architecture and core Install System Center 2016 ServiceSystem Center 2016 Service components. Manager.Manager.Module 3: Key Concepts and Describe the Hardware, Software and Install and configure the Service ManagerFeaturesIn this module, you will learn many Security requirements of System Center Self-Service Portal.of the key features and concepts that will 2016 Service manager. Use the Service Manager Console tohelp you understand how to configure Plan and size a System Center 2016 confirm a successful deployment.important functions in Service deployment. Upgrade Service Manager 2012 R2 toManager.Lessons Install System Center 2016 Service System Center 2016 ServiceOverview of Management Packs. Manager. Manager.Module 3: Key Concepts andOverview of the Service Manager CMDB. Install and configure the Service Manager FeaturesIn this module, you will learnManaging Activities. Self-Service Portal. many of the key features and conceptsManaging Workflows. Use the Service Manager Console to that will help you understand how toManaging Templates. confirm a successful deployment. configure important functions in ServiceSecurity and User Roles.Lab : Configuring Upgrade Service Manager 2012 R2 to Manager.LessonsService Manager for StockTrader and System Center 2016 Service Overview of Management Packs.
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DinnerNow Manager.Module 3: Key Concepts and Overview of the Service Manager CMDB.Create a Management Pack, Work Item FeaturesIn this module, you will learn Managing Activities.Templates and Configuration Items for many of the key features and concepts Managing Workflows.DinnerNow. that will help you understand how to Managing Templates.Create a Management Pack, Work Item configure important functions in Service Security and User Roles.Lab : ConfiguringTemplates and Configuration Items for Manager.Lessons Service Manager for StockTrader andStockTrader. Overview of Management Packs. DinnerNowUnderstand Management Packs. Overview of the Service Manager CMDB. Create a Management Pack, Work ItemDescribe the Service Manager CMDB. Managing Activities. Templates and Configuration Items forManage Activities. Managing Workflows. DinnerNow.Manage Workflows. Managing Templates. Create a Management Pack, Work ItemManage Templates. Security and User Roles.Lab : Templates and Configuration Items forManage Security and User Roles.Module 4: Configuring Service Manager for StockTrader.Configuring Service Manager for Your StockTrader and DinnerNow Understand Management Packs.EnvironmentIn this module, you will learn Create a Management Pack, Work Item Describe the Service Manager CMDB.some of the key configuration tasks that Templates and Configuration Items for Manage Activities.should be performed in Service Manager in DinnerNow. Manage Workflows.order to customize it for your Create a Management Pack, Work Item Manage Templates.environment.Lessons Templates and Configuration Items for Manage Security and User Roles.ModuleSystem Center 2016 Service Manager Initial StockTrader. 4: Configuring Service Manager for YourConfiguration. Understand Management Packs. EnvironmentIn this module, you will learnConfiguring Business Services. Describe the Service Manager CMDB. some of the key configuration tasks thatConfiguring Access for your Support Teams. Manage Activities. should be performed in Service Manager inConfiguring Notifications.Lab : Configuring Manage Workflows. order to customize it for yourService Manager For Your Environment Manage Templates. environment.LessonsConfiguring Service Manager Settings. Manage Security and User Roles.Module System Center 2016 Service ManagerConfiguring Business Services. 4: Configuring Service Manager for Your Initial Configuration.Provisioning access for the DinnerNow and EnvironmentIn this module, you will learn Configuring Business Services.StockTrader support teams. some of the key configuration tasks that Configuring Access for your SupportConfiguring Notifications. should be performed in Service Manager Teams.Perform initial configuration tasks in Service in order to customize it for your Configuring Notifications.Lab : ConfiguringManager. environment.Lessons Service Manager For Your EnvironmentConfigure Business Services. System Center 2016 Service Manager Configuring Service Manager Settings.Configure Access for your support teams. Initial Configuration. Configuring Business Services.Configure Notifications.Module 5: Populating Configuring Business Services. Provisioning access for the DinnerNow andthe Service Manager CMDB using Configuring Access for your Support StockTrader support teams.ConnectorsConnectors in Service Manager Teams. Configuring Notifications.provide a key function in populating the Configuring Notifications.Lab : Perform initial configuration tasks inService Manager CMDB. For example, the Configuring Service Manager For Your Service Manager.Operations Manager CI Connector imports Environment Configure Business Services.discovered objects such as web sites and Configuring Service Manager Settings. Configure Access for your support teams.databases into Service Manger so that they Configuring Business Services. Configure Notifications.Module 5:can be added Provisioning access for the DinnerNow Populating the Service Manager CMDBIntegrating Service Manager with Active and StockTrader support teams. using ConnectorsConnectors in ServiceDirectory and other System Center Configuring Notifications. Manager provide a key function inComponents. Perform initial configuration tasks in populating the Service Manager CMDB.Integrating Service Manager with Service Manager. For example, the Operations Manager CIExchange.Lab : Configuring Connectors in Configure Business Services. Connector imports discovered objectsService Manager Configure Access for your support teams. such as web sites and databases intoConfigure System Center Connectors. Configure Notifications.Module 5: Service Manger so that they can be addedConfigure the Exchange Connector.After Populating the Service Manager CMDB Integrating Service Manager with Activecompleting this module, students will be able using ConnectorsConnectors in Service Directory and other System Centerto: Manager provide a key function in Components.Configure the Active Directory and System populating the Service Manager CMDB. Integrating Service Manager withCenter Connectors in Service Manager. For example, the Operations Manager CI Exchange.Lab : Configuring Connectors inInstall and configure the Exchange Connector imports discovered objects Service ManagerConnector in Service Manager.Module 6: such as web sites and databases into Configure System Center Connectors.Managing Incidents and ProblemsIn this Service Manger so that they can be Configure the Exchange Connector.Aftermodule, you will learn how to differentiate an added completing this module, students will beissue that occurs in the IT environment Integrating Service Manager with Active able to:between an incident and a problem. You will Directory and other System Center Configure the Active Directory and Systemalso learn how to configure incidents and Components. Center Connectors in Service Manager.problems, which includes creating templates Integrating Service Manager with Install and configure the Exchangeth Exchange.Lab : Configuring Connectors Connector in Service Manager.Module 6:The Definition of an Incident and a Problem. in Service Manager Managing Incidents and ProblemsIn thisManaging Incidents. Configure System Center Connectors. module, you will learn how to differentiate
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Managing Problems. Configure the Exchange Connector.After an issue that occurs in the IT environmentUsing Queues and Views with Incidents and completing this module, students will be between an incident and a problem. YouProblems.Lab : Configuring Incident and able to: will also learn how to configure incidentsProblem Management Configure the Active Directory and and problems, which includes creatingCreate an Incident using the Service System Center Connectors in Service templates thManager console. Manager. The Definition of an Incident and aUsing Incident Templates. Install and configure the Exchange Problem.Configuring an Incident Event Workflow to Connector in Service Manager.Module 6: Managing Incidents.automatically update an Incident. Managing Incidents and ProblemsIn this Managing Problems.Group Incidents and create a Problem module, you will learn how to differentiate Using Queues and Views with IncidentsRecord. an issue that occurs in the IT and Problems.Lab : Configuring IncidentCreating Queues and Views to Filter environment between an incident and a and Problem ManagementIncidents. problem. You will also learn how to Create an Incident using the ServiceDescribe the definition of an Incident and a configure incidents and problems, which Manager console.Problem. includes creating templates th Using Incident Templates.Manage incidents. The Definition of an Incident and a Configuring an Incident Event Workflow toManage problems. Problem. automatically update an Incident.Use queues and views with incidents and Managing Incidents. Group Incidents and create a Problemproblems.Module 7: Managing Changes and Managing Problems. Record.ReleasesIn this module, you will learn how Using Queues and Views with Incidents Creating Queues and Views to FilterService Manager manages changes in the and Problems.Lab : Configuring Incident Incidents.IT environment by using Change Requests. and Problem Management Describe the definition of an Incident and aThis includes creating and managing Create an Incident using the Service Problem.Activities such as Review Activities that are Manager console. Manage incidents.used to approve or reject changes. You will Using Incident Templates. Manage problems.als Configuring an Incident Event Workflow Use queues and views with incidents andManaging Change Requests. to automatically update an Incident. problems.Module 7: Managing ChangesManaging Release Records.Lab : Group Incidents and create a Problem and ReleasesIn this module, you will learnConfiguring Change and Release Record. how Service Manager manages changesManagement Creating Queues and Views to Filter in the IT environment by using ChangeCreate a Change Request with Review and Incidents. Requests. This includes creating andDependent Activities. Describe the definition of an Incident and managing Activities such as ReviewCreate a Release Record to manage a Problem. Activities that are used to approve or rejectchanges. Manage incidents. changes. You will alsConfiguring a Release Record Workflow Manage problems. Managing Change Requests.Rule for Notification. Use queues and views with incidents and Managing Release Records.Lab :Manage Change Requests in Service problems.Module 7: Managing Changes Configuring Change and ReleaseManager. and ReleasesIn this module, you will ManagementManage Release Records in Service learn how Service Manager manages Create a Change Request with Review andManager.Module 8: Configuring and changes in the IT environment by using Dependent Activities.Managing the Service CatalogIn this Change Requests. This includes creating Create a Release Record to managemodule, you will learn all aspects of Service and managing Activities such as Review changes.Request fulfillment within Service Manager Activities that are used to approve or Configuring a Release Record Workflowwith the exception of Service Level reject changes. You will als Rule for Notification.Management which is covered in module Managing Change Requests. Manage Change Requests in Service10.Lessons Managing Release Records.Lab : Manager.The Service Catalog, Request Offerings and Configuring Change and Release Manage Release Records in ServiceService Offerings. Management Manager.Module 8: Configuring andManaging Service Requests and Catalog Create a Change Request with Review Managing the Service CatalogIn thisGroups. and Dependent Activities. module, you will learn all aspects ofThe Self-Service Portal.Lab : Configuring Create a Release Record to manage Service Request fulfillment within ServiceService Requests changes. Manager with the exception of ServiceCreate the Contoso Request Offering. Configuring a Release Record Workflow Level Management which is covered inTest the Contoso Request Offering. Rule for Notification. module 10.LessonsCreate the StockTrader Request Offering. Manage Change Requests in Service The Service Catalog, Request OfferingsTest the StockTrader Request Offering. Manager. and Service Offerings.Describe the Service Catalog, Request Manage Release Records in Service Managing Service Requests and CatalogOfferings and Service Offerings. Manager.Module 8: Configuring and Groups.Manage Service Requests and Catalog Managing the Service CatalogIn this The Self-Service Portal.Lab : ConfiguringGroups. module, you will learn all aspects of Service RequestsUse the Self-Service Portal.Module 9: Service Request fulfillment within Service Create the Contoso Request Offering.Automating Business Processes with Manager with the exception of Service Test the Contoso Request Offering.OrchestratorIn this module, you will learn Level Management which is covered in Create the StockTrader Request Offering.how Orchestrator and Service Manager can module 10.Lessons Test the StockTrader Request Offering.be used to automate business The Service Catalog, Request Offerings Describe the Service Catalog, Requestprocesses.Lessons and Service Offerings. Offerings and Service Offerings.
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Overview of Orchestrator. Managing Service Requests and Catalog Manage Service Requests and CatalogConfiguring Runbooks in Orchestrator. Groups. Groups.Configuring Integration between The Self-Service Portal.Lab : Configuring Use the Self-Service Portal.Module 9:Orchestrator and Service Manager. Service Requests Automating Business Processes withCreating a Request Offering in Service Create the Contoso Request Offering. OrchestratorIn this module, you will learnManager to Initiate a Runbook in Test the Contoso Request Offering. how Orchestrator and Service ManagerOrchestrator.Lab : Automating IT Processes Create the StockTrader Request can be used to automate businessin Service Manager Offering. processes.LessonsAutomating a Request Offering for Contoso. Test the StockTrader Request Offering. Overview of Orchestrator.Automating a Service Request for Describe the Service Catalog, Request Configuring Runbooks in Orchestrator.StockTrader. Offerings and Service Offerings. Configuring Integration betweenDescribe Orchestrator including its key Manage Service Requests and Catalog Orchestrator and Service Manager.features and components. Groups. Creating a Request Offering in ServiceConfigure Runbooks in Orchestrator. Use the Self-Service Portal.Module 9: Manager to Initiate a Runbook inConfigure integration between Orchestrator Automating Business Processes with Orchestrator.Lab : Automating ITand Service Manager. OrchestratorIn this module, you will learn Processes in Service ManagerCreate a Request Offering in Service how Orchestrator and Service Manager Automating a Request Offering forManager that initiates a Runbook in Service can be used to automate business Contoso.Manager.Module 10: Configuring Service processes.Lessons Automating a Service Request forLevel ManagementIn this module, you will Overview of Orchestrator. StockTrader.learn how Service Level Management is Configuring Runbooks in Orchestrator. Describe Orchestrator including its keyimplemented in Service Manager.Lessons Configuring Integration between features and components.Configuring Service Level Management. Orchestrator and Service Manager. Configure Runbooks in Orchestrator.Viewing Service Level Agreement (SLA) Creating a Request Offering in Service Configure integration betweenInformation in Service Manager.Lab : Manager to Initiate a Runbook in Orchestrator and Service Manager.Configuring Service Level Management Orchestrator.Lab : Automating IT Create a Request Offering in ServiceCreate a Service Level Objective for an Processes in Service Manager Manager that initiates a Runbook inIncident SLA. Automating a Request Offering for Service Manager.Module 10: ConfiguringCreate a Service Level Objective for a Contoso. Service Level ManagementIn this module,Service Request SLA. Automating a Service Request for you will learn how Service LevelConfigure SLA Notifications. StockTrader. Management is implemented in ServiceConfigure Service Level Management. Describe Orchestrator including its key Manager.LessonsView SLA information in Service features and components. Configuring Service Level Management.Manager.Module 11: Using Reports and Configure Runbooks in Orchestrator. Viewing Service Level Agreement (SLA)Analyzing Data in Service ManagerIn this Configure integration between Information in Service Manager.Lab :module, you will learn how to run reports in Orchestrator and Service Manager. Configuring Service Level ManagementService Manager, including how to manage Create a Request Offering in Service Create a Service Level Objective for anand maintain the data warehouse jobs and Manager that initiates a Runbook in Incident SLA.cubes on which reports rely on. Additionally, Service Manager.Module 10: Configuring Create a Service Level Objective for ayou will learn how to perform advanced Service Level ManagementIn this Service Request SLA.analytics module, you will learn how Service Level Configure SLA Notifications.Running Reports in System Center 2016 Management is implemented in Service Configure Service Level Management.Service Manager. Manager.Lessons View SLA information in ServiceConfiguring and Running Data Warehouse Configuring Service Level Management. Manager.Module 11: Using Reports andJobs. Viewing Service Level Agreement (SLA) Analyzing Data in Service ManagerIn thisTroubleshooting Failed Data Warehouse Information in Service Manager.Lab : module, you will learn how to run reports inJobs. Configuring Service Level Management Service Manager, including how toData Warehouse Cubes.Lab : Configuring Create a Service Level Objective for an manage and maintain the data warehouseReports and Analyzing Service Manager Incident SLA. jobs and cubes on which reports rely on.Data Create a Service Level Objective for a Additionally, you will learn how to performConfiguring, Running, and Exporting Service Request SLA. advanced analyticsReports. Configure SLA Notifications. Running Reports in System Center 2016Creating a Custom Report. Configure Service Level Management. Service Manager.Configuring Data Warehouse Job View SLA information in Service Configuring and Running Data WarehouseSchedules. Manager.Module 11: Using Reports and Jobs.Viewing the Status of Data Warehouse Analyzing Data in Service ManagerIn this Troubleshooting Failed Data WarehouseJobs. module, you will learn how to run reports Jobs.Managing the Analysis Library. in Service Manager, including how to Data Warehouse Cubes.Lab : ConfiguringAnalyzing Cube Data. manage and maintain the data Reports and Analyzing Service ManagerDescribe how to run reports in Service warehouse jobs and cubes on which DataManager. reports rely on. Additionally, you will learn Configuring, Running, and ExportingDescribe how to configure and run data how to perform advanced analytics Reports.warehouse jobs. Running Reports in System Center 2016 Creating a Custom Report.Describe how to troubleshoot data Service Manager. Configuring Data Warehouse Jobwarehouse jobs. Configuring and Running Data Schedules.Describe the data warehouse cubes in Warehouse Jobs. Viewing the Status of Data Warehouse
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Service Manager.Module 12: Advanced Troubleshooting Failed Data Warehouse Jobs.Troubleshooting and Disaster RecoveryIn Jobs. Managing the Analysis Library.this module, you will learn some of the Data Warehouse Cubes.Lab : Analyzing Cube Data.advanced troubleshooting techniques used Configuring Reports and Analyzing Describe how to run reports in Serviceto resolve problems in Service Manager. Service Manager Data Manager.You will also learn how to perform disaster Configuring, Running, and Exporting Describe how to configure and run datarecovery for failed Service Manager Reports. warehouse jobs.components, such a Creating a Custom Report. Describe how to troubleshoot dataPerforming Advanced Troubleshooting in Configuring Data Warehouse Job warehouse jobs.Service Manager. Schedules. Describe the data warehouse cubes inPerforming Disaster Recovery in Service Viewing the Status of Data Warehouse Service Manager.Module 12: AdvancedManager.Lab : Performing Disaster Jobs. Troubleshooting and Disaster RecoveryInRecovery in Service Manager Managing the Analysis Library. this module, you will learn some of theRecovering from a failed Service Manager Analyzing Cube Data. advanced troubleshooting techniques usedManagement Server. Describe how to run reports in Service to resolve problems in Service Manager.Recovering from a failed Service Manager Manager. You will also learn how to perform disasterData Warehouse Management Server. Describe how to configure and run data recovery for failed Service ManagerRecovering from a failed Service Manager warehouse jobs. components, such adatabase. Describe how to troubleshoot data Performing Advanced Troubleshooting inPerform advanced troubleshooting in warehouse jobs. Service Manager.Service Manager. Describe the data warehouse cubes in Performing Disaster Recovery in ServicePerform disaster recovery in Service Service Manager.Module 12: Advanced Manager.Lab : Performing DisasterManager.Module 13: Creating Forms and Troubleshooting and Disaster RecoveryIn Recovery in Service ManagerItems in Service Manager Using the Service this module, you will learn some of the Recovering from a failed Service ManagerManager Authoring ToolIn this final module, advanced troubleshooting techniques Management Server.you will learn how to use the Service used to resolve problems in Service Recovering from a failed Service ManagerManager Authoring Tool to create new and Manager. You will also learn how to Data Warehouse Management Server.customized forms in Service perform disaster recovery for failed Recovering from a failed Service ManagerManager.Lessons Service Manager components, such a database.Key Concepts in Creating and Customizing Performing Advanced Troubleshooting in Perform advanced troubleshooting inForms in the Service Manager Authoring Service Manager. Service Manager.Tool. Performing Disaster Recovery in Service Perform disaster recovery in ServiceCreating New and Customized Forms by Manager.Lab : Performing Disaster Manager.Module 13: Creating Forms andUsing the Service Manager Authoring Recovery in Service Manager Items in Service Manager Using theTool.Lab : Creating Customized Forms by Recovering from a failed Service Service Manager Authoring ToolIn this finalUsing the Authoring Tool Manager Management Server. module, you will learn how to use theExtending the Incident Class. Recovering from a failed Service Service Manager Authoring Tool to createCustomizing the Default Incident Form. Manager Data Warehouse Management new and customized forms in ServiceSeal the Management Pack. Server. Manager.LessonsImport the Management Pack and use the Recovering from a failed Service Key Concepts in Creating and Customizingupdated Incident form. Manager database. Forms in the Service Manager AuthoringDescribe the key concepts in creating Perform advanced troubleshooting in Tool.customized forms in Service Manager. Service Manager. Creating New and Customized Forms byCreate a customized form using the Perform disaster recovery in Service Using the Service Manager AuthoringAuthoring Tool. Manager.Module 13: Creating Forms and Tool.Lab : Creating Customized Forms by
Items in Service Manager Using the Using the Authoring ToolAfter completing this module, students will be Service Manager Authoring ToolIn this Extending the Incident Class.able to: final module, you will learn how to use the Customizing the Default Incident Form.line Service Manager Authoring Tool to create Seal the Management Pack.
Describe the business drivers behind IT new and customized forms in Service Import the Management Pack and use theService Management. Manager.Lessons updated Incident form.Describe, at a high-level, System Center Key Concepts in Creating and Describe the key concepts in creating2016. Customizing Forms in the Service customized forms in Service Manager.Describe, at a high level, System Center Manager Authoring Tool. Create a customized form using the2016 Service Manager. Creating New and Customized Forms by Authoring Tool.Describe how Service Manager adopts best Using the Service Manager Authoringpractices found in ITIL and MOF.Module 2: Tool.Lab : Creating Customized Forms After completing this module, students will beInstalling System Center 2016 Service by Using the Authoring Tool able to:ManagerIn this module, you will learn about Extending the Incident Class. linethe key components and architecture of Customizing the Default Incident Form. Describe the business drivers behind ITService Manager, including the hardware Seal the Management Pack. Service Management.and software requirements. You will also Import the Management Pack and use Describe, at a high-level, System Centerlearn about the security requirements and the updated Incident form. 2016.consi Describe the key concepts in creating Describe, at a high level, System CenterSystem Center 2016 Service Manager customized forms in Service Manager. 2016 Service Manager.Architecture and Core Components. Create a customized form using the Describe how Service Manager adopts
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Hardware, Software and Security Authoring Tool. best practices found in ITIL andRequirements. MOF.Module 2: Installing System CenterPlanning and Sizing a System Center 2016 After completing this module, students will be 2016 Service ManagerIn this module, youService Manager Deployment. able to: will learn about the key components andInstalling System Center 2016 Service line architecture of Service Manager, includingManager. Describe the business drivers behind IT the hardware and software requirements.Installing and Configuring the Service Service Management. You will also learn about the securityManager Self-Service Portal. Describe, at a high-level, System Center requirements and consiOverview of the Service Manager Console. 2016. System Center 2016 Service ManagerUpgrading to System Center 2016 Service Describe, at a high level, System Center Architecture and Core Components.Manager.Lab : Installing System Center 2016 Service Manager. Hardware, Software and Security2016 Service Manager Describe how Service Manager adopts Requirements.Installing the Service Manager Management best practices found in ITIL and Planning and Sizing a System Center 2016Group. MOF.Module 2: Installing System Center Service Manager Deployment.Installing the Data Warehouse Management 2016 Service ManagerIn this module, you Installing System Center 2016 ServiceGroup and register the Service Manager will learn about the key components and Manager.Management Group wit architecture of Service Manager, Installing and Configuring the ServiceInstalling the Service Manager Self-Service including the hardware and software Manager Self-Service Portal.Portal and confirming a successful requirements. You will also learn about Overview of the Service Manager Console.installation. the security requirements and consi Upgrading to System Center 2016 ServiceCustomizing the Self-Service Portal.Lab : System Center 2016 Service Manager Manager.Lab : Installing System CenterUpgrading to System Center 2016 Service Architecture and Core Components. 2016 Service ManagerManager Hardware, Software and Security Installing the Service ManagerBacking up the Service Manager 2012 R2 Requirements. Management Group.environment. Planning and Sizing a System Center Installing the Data WarehouseUpgrading Service Manager 2012 R2 to 2016 Service Manager Deployment. Management Group and register theSystem Center 2016 Service Manager. Installing System Center 2016 Service Service Manager Management Group witDescribe System Center 2016 Service Manager. Installing the Service Manager Self-ServiceManager architecture and core components. Installing and Configuring the Service Portal and confirming a successfulDescribe the Hardware, Software and Manager Self-Service Portal. installation.Security requirements of System Center Overview of the Service Manager Customizing the Self-Service Portal.Lab :2016 Service manager. Console. Upgrading to System Center 2016 ServicePlan and size a System Center 2016 Upgrading to System Center 2016 Managerdeployment. Service Manager.Lab : Installing System Backing up the Service Manager 2012 R2Install System Center 2016 Service Center 2016 Service Manager environment.Manager. Installing the Service Manager Upgrading Service Manager 2012 R2 toInstall and configure the Service Manager Management Group. System Center 2016 Service Manager.Self-Service Portal. Installing the Data Warehouse Describe System Center 2016 ServiceUse the Service Manager Console to Management Group and register the Manager architecture and coreconfirm a successful deployment. Service Manager Management Group wit components.Upgrade Service Manager 2012 R2 to Installing the Service Manager Describe the Hardware, Software andSystem Center 2016 Service Self-Service Portal and confirming a Security requirements of System CenterManager.Module 3: Key Concepts and successful installation. 2016 Service manager.FeaturesIn this module, you will learn many Customizing the Self-Service Portal.Lab : Plan and size a System Center 2016of the key features and concepts that will Upgrading to System Center 2016 deployment.help you understand how to configure Service Manager Install System Center 2016 Serviceimportant functions in Service Backing up the Service Manager 2012 R2 Manager.Manager.Lessons environment. Install and configure the Service ManagerOverview of Management Packs. Upgrading Service Manager 2012 R2 to Self-Service Portal.Overview of the Service Manager CMDB. System Center 2016 Service Manager. Use the Service Manager Console toManaging Activities. Describe System Center 2016 Service confirm a successful deployment.Managing Workflows. Manager architecture and core Upgrade Service Manager 2012 R2 toManaging Templates. components. System Center 2016 ServiceSecurity and User Roles.Lab : Configuring Describe the Hardware, Software and Manager.Module 3: Key Concepts andService Manager for StockTrader and Security requirements of System Center FeaturesIn this module, you will learnDinnerNow 2016 Service manager. many of the key features and conceptsCreate a Management Pack, Work Item Plan and size a System Center 2016 that will help you understand how toTemplates and Configuration Items for deployment. configure important functions in ServiceDinnerNow. Install System Center 2016 Service Manager.LessonsCreate a Management Pack, Work Item Manager. Overview of Management Packs.Templates and Configuration Items for Install and configure the Service Manager Overview of the Service Manager CMDB.StockTrader. Self-Service Portal. Managing Activities.Understand Management Packs. Use the Service Manager Console to Managing Workflows.Describe the Service Manager CMDB. confirm a successful deployment. Managing Templates.Manage Activities. Upgrade Service Manager 2012 R2 to Security and User Roles.Lab : ConfiguringManage Workflows. System Center 2016 Service Service Manager for StockTrader and
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Manage Templates. Manager.Module 3: Key Concepts and DinnerNowManage Security and User Roles.Module 4: FeaturesIn this module, you will learn Create a Management Pack, Work ItemConfiguring Service Manager for Your many of the key features and concepts Templates and Configuration Items forEnvironmentIn this module, you will learn that will help you understand how to DinnerNow.some of the key configuration tasks that configure important functions in Service Create a Management Pack, Work Itemshould be performed in Service Manager in Manager.Lessons Templates and Configuration Items fororder to customize it for your Overview of Management Packs. StockTrader.environment.Lessons Overview of the Service Manager CMDB. Understand Management Packs.System Center 2016 Service Manager Initial Managing Activities. Describe the Service Manager CMDB.Configuration. Managing Workflows. Manage Activities.Configuring Business Services. Managing Templates. Manage Workflows.Configuring Access for your Support Teams. Security and User Roles.Lab : Manage Templates.Configuring Notifications.Lab : Configuring Configuring Service Manager for Manage Security and User Roles.ModuleService Manager For Your Environment StockTrader and DinnerNow 4: Configuring Service Manager for YourConfiguring Service Manager Settings. Create a Management Pack, Work Item EnvironmentIn this module, you will learnConfiguring Business Services. Templates and Configuration Items for some of the key configuration tasks thatProvisioning access for the DinnerNow and DinnerNow. should be performed in Service Manager inStockTrader support teams. Create a Management Pack, Work Item order to customize it for yourConfiguring Notifications. Templates and Configuration Items for environment.LessonsPerform initial configuration tasks in Service StockTrader. System Center 2016 Service ManagerManager. Understand Management Packs. Initial Configuration.Configure Business Services. Describe the Service Manager CMDB. Configuring Business Services.Configure Access for your support teams. Manage Activities. Configuring Access for your SupportConfigure Notifications.Module 5: Populating Manage Workflows. Teams.the Service Manager CMDB using Manage Templates. Configuring Notifications.Lab : ConfiguringConnectorsConnectors in Service Manager Manage Security and User Roles.Module Service Manager For Your Environmentprovide a key function in populating the 4: Configuring Service Manager for Your Configuring Service Manager Settings.Service Manager CMDB. For example, the EnvironmentIn this module, you will learn Configuring Business Services.Operations Manager CI Connector imports some of the key configuration tasks that Provisioning access for the DinnerNow anddiscovered objects such as web sites and should be performed in Service Manager StockTrader support teams.databases into Service Manger so that they in order to customize it for your Configuring Notifications.can be added environment.Lessons Perform initial configuration tasks inIntegrating Service Manager with Active System Center 2016 Service Manager Service Manager.Directory and other System Center Initial Configuration. Configure Business Services.Components. Configuring Business Services. Configure Access for your support teams.Integrating Service Manager with Configuring Access for your Support Configure Notifications.Module 5:Exchange.Lab : Configuring Connectors in Teams. Populating the Service Manager CMDBService Manager Configuring Notifications.Lab : using ConnectorsConnectors in ServiceConfigure System Center Connectors. Configuring Service Manager For Your Manager provide a key function inConfigure the Exchange Connector.After Environment populating the Service Manager CMDB.completing this module, students will be able Configuring Service Manager Settings. For example, the Operations Manager CIto: Configuring Business Services. Connector imports discovered objectsConfigure the Active Directory and System Provisioning access for the DinnerNow such as web sites and databases intoCenter Connectors in Service Manager. and StockTrader support teams. Service Manger so that they can be addedInstall and configure the Exchange Configuring Notifications. Integrating Service Manager with ActiveConnector in Service Manager.Module 6: Perform initial configuration tasks in Directory and other System CenterManaging Incidents and ProblemsIn this Service Manager. Components.module, you will learn how to differentiate an Configure Business Services. Integrating Service Manager withissue that occurs in the IT environment Configure Access for your support teams. Exchange.Lab : Configuring Connectors inbetween an incident and a problem. You will Configure Notifications.Module 5: Service Manageralso learn how to configure incidents and Populating the Service Manager CMDB Configure System Center Connectors.problems, which includes creating templates using ConnectorsConnectors in Service Configure the Exchange Connector.Afterth Manager provide a key function in completing this module, students will beThe Definition of an Incident and a Problem. populating the Service Manager CMDB. able to:Managing Incidents. For example, the Operations Manager CI Configure the Active Directory and SystemManaging Problems. Connector imports discovered objects Center Connectors in Service Manager.Using Queues and Views with Incidents and such as web sites and databases into Install and configure the ExchangeProblems.Lab : Configuring Incident and Service Manger so that they can be Connector in Service Manager.Module 6:Problem Management added Managing Incidents and ProblemsIn thisCreate an Incident using the Service Integrating Service Manager with Active module, you will learn how to differentiateManager console. Directory and other System Center an issue that occurs in the IT environmentUsing Incident Templates. Components. between an incident and a problem. YouConfiguring an Incident Event Workflow to Integrating Service Manager with will also learn how to configure incidentsautomatically update an Incident. Exchange.Lab : Configuring Connectors and problems, which includes creatingGroup Incidents and create a Problem in Service Manager templates thRecord. Configure System Center Connectors. The Definition of an Incident and a
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Creating Queues and Views to Filter Configure the Exchange Connector.After Problem.Incidents. completing this module, students will be Managing Incidents.Describe the definition of an Incident and a able to: Managing Problems.Problem. Configure the Active Directory and Using Queues and Views with IncidentsManage incidents. System Center Connectors in Service and Problems.Lab : Configuring IncidentManage problems. Manager. and Problem ManagementUse queues and views with incidents and Install and configure the Exchange Create an Incident using the Serviceproblems.Module 7: Managing Changes and Connector in Service Manager.Module 6: Manager console.ReleasesIn this module, you will learn how Managing Incidents and ProblemsIn this Using Incident Templates.Service Manager manages changes in the module, you will learn how to differentiate Configuring an Incident Event Workflow toIT environment by using Change Requests. an issue that occurs in the IT automatically update an Incident.This includes creating and managing environment between an incident and a Group Incidents and create a ProblemActivities such as Review Activities that are problem. You will also learn how to Record.used to approve or reject changes. You will configure incidents and problems, which Creating Queues and Views to Filterals includes creating templates th Incidents.Managing Change Requests. The Definition of an Incident and a Describe the definition of an Incident and aManaging Release Records.Lab : Problem. Problem.Configuring Change and Release Managing Incidents. Manage incidents.Management Managing Problems. Manage problems.Create a Change Request with Review and Using Queues and Views with Incidents Use queues and views with incidents andDependent Activities. and Problems.Lab : Configuring Incident problems.Module 7: Managing ChangesCreate a Release Record to manage and Problem Management and ReleasesIn this module, you will learnchanges. Create an Incident using the Service how Service Manager manages changesConfiguring a Release Record Workflow Manager console. in the IT environment by using ChangeRule for Notification. Using Incident Templates. Requests. This includes creating andManage Change Requests in Service Configuring an Incident Event Workflow managing Activities such as ReviewManager. to automatically update an Incident. Activities that are used to approve or rejectManage Release Records in Service Group Incidents and create a Problem changes. You will alsManager.Module 8: Configuring and Record. Managing Change Requests.Managing the Service CatalogIn this Creating Queues and Views to Filter Managing Release Records.Lab :module, you will learn all aspects of Service Incidents. Configuring Change and ReleaseRequest fulfillment within Service Manager Describe the definition of an Incident and Managementwith the exception of Service Level a Problem. Create a Change Request with Review andManagement which is covered in module Manage incidents. Dependent Activities.10.Lessons Manage problems. Create a Release Record to manageThe Service Catalog, Request Offerings and Use queues and views with incidents and changes.Service Offerings. problems.Module 7: Managing Changes Configuring a Release Record WorkflowManaging Service Requests and Catalog and ReleasesIn this module, you will Rule for Notification.Groups. learn how Service Manager manages Manage Change Requests in ServiceThe Self-Service Portal.Lab : Configuring changes in the IT environment by using Manager.Service Requests Change Requests. This includes creating Manage Release Records in ServiceCreate the Contoso Request Offering. and managing Activities such as Review Manager.Module 8: Configuring andTest the Contoso Request Offering. Activities that are used to approve or Managing the Service CatalogIn thisCreate the StockTrader Request Offering. reject changes. You will als module, you will learn all aspects ofTest the StockTrader Request Offering. Managing Change Requests. Service Request fulfillment within ServiceDescribe the Service Catalog, Request Managing Release Records.Lab : Manager with the exception of ServiceOfferings and Service Offerings. Configuring Change and Release Level Management which is covered inManage Service Requests and Catalog Management module 10.LessonsGroups. Create a Change Request with Review The Service Catalog, Request OfferingsUse the Self-Service Portal.Module 9: and Dependent Activities. and Service Offerings.Automating Business Processes with Create a Release Record to manage Managing Service Requests and CatalogOrchestratorIn this module, you will learn changes. Groups.how Orchestrator and Service Manager can Configuring a Release Record Workflow The Self-Service Portal.Lab : Configuringbe used to automate business Rule for Notification. Service Requestsprocesses.Lessons Manage Change Requests in Service Create the Contoso Request Offering.Overview of Orchestrator. Manager. Test the Contoso Request Offering.Configuring Runbooks in Orchestrator. Manage Release Records in Service Create the StockTrader Request Offering.Configuring Integration between Manager.Module 8: Configuring and Test the StockTrader Request Offering.Orchestrator and Service Manager. Managing the Service CatalogIn this Describe the Service Catalog, RequestCreating a Request Offering in Service module, you will learn all aspects of Offerings and Service Offerings.Manager to Initiate a Runbook in Service Request fulfillment within Service Manage Service Requests and CatalogOrchestrator.Lab : Automating IT Processes Manager with the exception of Service Groups.in Service Manager Level Management which is covered in Use the Self-Service Portal.Module 9:Automating a Request Offering for Contoso. module 10.Lessons Automating Business Processes withAutomating a Service Request for The Service Catalog, Request Offerings OrchestratorIn this module, you will learnStockTrader. and Service Offerings. how Orchestrator and Service Manager
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Describe Orchestrator including its key Managing Service Requests and Catalog can be used to automate businessfeatures and components. Groups. processes.LessonsConfigure Runbooks in Orchestrator. The Self-Service Portal.Lab : Configuring Overview of Orchestrator.Configure integration between Orchestrator Service Requests Configuring Runbooks in Orchestrator.and Service Manager. Create the Contoso Request Offering. Configuring Integration betweenCreate a Request Offering in Service Test the Contoso Request Offering. Orchestrator and Service Manager.Manager that initiates a Runbook in Service Create the StockTrader Request Creating a Request Offering in ServiceManager.Module 10: Configuring Service Offering. Manager to Initiate a Runbook inLevel ManagementIn this module, you will Test the StockTrader Request Offering. Orchestrator.Lab : Automating ITlearn how Service Level Management is Describe the Service Catalog, Request Processes in Service Managerimplemented in Service Manager.Lessons Offerings and Service Offerings. Automating a Request Offering forConfiguring Service Level Management. Manage Service Requests and Catalog Contoso.Viewing Service Level Agreement (SLA) Groups. Automating a Service Request forInformation in Service Manager.Lab : Use the Self-Service Portal.Module 9: StockTrader.Configuring Service Level Management Automating Business Processes with Describe Orchestrator including its keyCreate a Service Level Objective for an OrchestratorIn this module, you will learn features and components.Incident SLA. how Orchestrator and Service Manager Configure Runbooks in Orchestrator.Create a Service Level Objective for a can be used to automate business Configure integration betweenService Request SLA. processes.Lessons Orchestrator and Service Manager.Configure SLA Notifications. Overview of Orchestrator. Create a Request Offering in ServiceConfigure Service Level Management. Configuring Runbooks in Orchestrator. Manager that initiates a Runbook inView SLA information in Service Configuring Integration between Service Manager.Module 10: ConfiguringManager.Module 11: Using Reports and Orchestrator and Service Manager. Service Level ManagementIn this module,Analyzing Data in Service ManagerIn this Creating a Request Offering in Service you will learn how Service Levelmodule, you will learn how to run reports in Manager to Initiate a Runbook in Management is implemented in ServiceService Manager, including how to manage Orchestrator.Lab : Automating IT Manager.Lessonsand maintain the data warehouse jobs and Processes in Service Manager Configuring Service Level Management.cubes on which reports rely on. Additionally, Automating a Request Offering for Viewing Service Level Agreement (SLA)you will learn how to perform advanced Contoso. Information in Service Manager.Lab :analytics Automating a Service Request for Configuring Service Level ManagementRunning Reports in System Center 2016 StockTrader. Create a Service Level Objective for anService Manager. Describe Orchestrator including its key Incident SLA.Configuring and Running Data Warehouse features and components. Create a Service Level Objective for aJobs. Configure Runbooks in Orchestrator. Service Request SLA.Troubleshooting Failed Data Warehouse Configure integration between Configure SLA Notifications.Jobs. Orchestrator and Service Manager. Configure Service Level Management.Data Warehouse Cubes.Lab : Configuring Create a Request Offering in Service View SLA information in ServiceReports and Analyzing Service Manager Manager that initiates a Runbook in Manager.Module 11: Using Reports andData Service Manager.Module 10: Configuring Analyzing Data in Service ManagerIn thisConfiguring, Running, and Exporting Service Level ManagementIn this module, you will learn how to run reports inReports. module, you will learn how Service Level Service Manager, including how toCreating a Custom Report. Management is implemented in Service manage and maintain the data warehouseConfiguring Data Warehouse Job Manager.Lessons jobs and cubes on which reports rely on.Schedules. Configuring Service Level Management. Additionally, you will learn how to performViewing the Status of Data Warehouse Viewing Service Level Agreement (SLA) advanced analyticsJobs. Information in Service Manager.Lab : Running Reports in System Center 2016Managing the Analysis Library. Configuring Service Level Management Service Manager.Analyzing Cube Data. Create a Service Level Objective for an Configuring and Running Data WarehouseDescribe how to run reports in Service Incident SLA. Jobs.Manager. Create a Service Level Objective for a Troubleshooting Failed Data WarehouseDescribe how to configure and run data Service Request SLA. Jobs.warehouse jobs. Configure SLA Notifications. Data Warehouse Cubes.Lab : ConfiguringDescribe how to troubleshoot data Configure Service Level Management. Reports and Analyzing Service Managerwarehouse jobs. View SLA information in Service DataDescribe the data warehouse cubes in Manager.Module 11: Using Reports and Configuring, Running, and ExportingService Manager.Module 12: Advanced Analyzing Data in Service ManagerIn this Reports.Troubleshooting and Disaster RecoveryIn module, you will learn how to run reports Creating a Custom Report.this module, you will learn some of the in Service Manager, including how to Configuring Data Warehouse Jobadvanced troubleshooting techniques used manage and maintain the data Schedules.to resolve problems in Service Manager. warehouse jobs and cubes on which Viewing the Status of Data WarehouseYou will also learn how to perform disaster reports rely on. Additionally, you will learn Jobs.recovery for failed Service Manager how to perform advanced analytics Managing the Analysis Library.components, such a Running Reports in System Center 2016 Analyzing Cube Data.Performing Advanced Troubleshooting in Service Manager. Describe how to run reports in ServiceService Manager. Configuring and Running Data Manager.Performing Disaster Recovery in Service Warehouse Jobs. Describe how to configure and run data
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Manager.Lab : Performing Disaster Troubleshooting Failed Data Warehouse warehouse jobs.Recovery in Service Manager Jobs. Describe how to troubleshoot dataRecovering from a failed Service Manager Data Warehouse Cubes.Lab : warehouse jobs.Management Server. Configuring Reports and Analyzing Describe the data warehouse cubes inRecovering from a failed Service Manager Service Manager Data Service Manager.Module 12: AdvancedData Warehouse Management Server. Configuring, Running, and Exporting Troubleshooting and Disaster RecoveryInRecovering from a failed Service Manager Reports. this module, you will learn some of thedatabase. Creating a Custom Report. advanced troubleshooting techniques usedPerform advanced troubleshooting in Configuring Data Warehouse Job to resolve problems in Service Manager.Service Manager. Schedules. You will also learn how to perform disasterPerform disaster recovery in Service Viewing the Status of Data Warehouse recovery for failed Service ManagerManager.Module 13: Creating Forms and Jobs. components, such aItems in Service Manager Using the Service Managing the Analysis Library. Performing Advanced Troubleshooting inManager Authoring ToolIn this final module, Analyzing Cube Data. Service Manager.you will learn how to use the Service Describe how to run reports in Service Performing Disaster Recovery in ServiceManager Authoring Tool to create new and Manager. Manager.Lab : Performing Disastercustomized forms in Service Describe how to configure and run data Recovery in Service ManagerManager.Lessons warehouse jobs. Recovering from a failed Service ManagerKey Concepts in Creating and Customizing Describe how to troubleshoot data Management Server.Forms in the Service Manager Authoring warehouse jobs. Recovering from a failed Service ManagerTool. Describe the data warehouse cubes in Data Warehouse Management Server.Creating New and Customized Forms by Service Manager.Module 12: Advanced Recovering from a failed Service ManagerUsing the Service Manager Authoring Troubleshooting and Disaster RecoveryIn database.Tool.Lab : Creating Customized Forms by this module, you will learn some of the Perform advanced troubleshooting inUsing the Authoring Tool advanced troubleshooting techniques Service Manager.Extending the Incident Class. used to resolve problems in Service Perform disaster recovery in ServiceCustomizing the Default Incident Form. Manager. You will also learn how to Manager.Module 13: Creating Forms andSeal the Management Pack. perform disaster recovery for failed Items in Service Manager Using theImport the Management Pack and use the Service Manager components, such a Service Manager Authoring ToolIn this finalupdated Incident form. Performing Advanced Troubleshooting in module, you will learn how to use theDescribe the key concepts in creating Service Manager. Service Manager Authoring Tool to createcustomized forms in Service Manager. Performing Disaster Recovery in Service new and customized forms in ServiceCreate a customized form using the Manager.Lab : Performing Disaster Manager.LessonsAuthoring Tool. Recovery in Service Manager Key Concepts in Creating and Customizing
Recovering from a failed Service Forms in the Service Manager AuthoringAfter completing this module, students will be Manager Management Server. Tool.able to: Recovering from a failed Service Creating New and Customized Forms byline Manager Data Warehouse Management Using the Service Manager Authoring
Describe the business drivers behind IT Server. Tool.Lab : Creating Customized Forms byService Management. Recovering from a failed Service Using the Authoring ToolDescribe, at a high-level, System Center Manager database. Extending the Incident Class.2016. Perform advanced troubleshooting in Customizing the Default Incident Form.Describe, at a high level, System Center Service Manager. Seal the Management Pack.2016 Service Manager. Perform disaster recovery in Service Import the Management Pack and use theDescribe how Service Manager adopts best Manager.Module 13: Creating Forms and updated Incident form.practices found in ITIL and MOF.Module 2: Items in Service Manager Using the Describe the key concepts in creatingInstalling System Center 2016 Service Service Manager Authoring ToolIn this customized forms in Service Manager.ManagerIn this module, you will learn about final module, you will learn how to use the Create a customized form using thethe key components and architecture of Service Manager Authoring Tool to create Authoring Tool.Service Manager, including the hardware new and customized forms in Serviceand software requirements. You will also Manager.Lessons After completing this module, students will belearn about the security requirements and Key Concepts in Creating and able to:consi Customizing Forms in the Service lineSystem Center 2016 Service Manager Manager Authoring Tool. Describe the business drivers behind ITArchitecture and Core Components. Creating New and Customized Forms by Service Management.Hardware, Software and Security Using the Service Manager Authoring Describe, at a high-level, System CenterRequirements. Tool.Lab : Creating Customized Forms 2016.Planning and Sizing a System Center 2016 by Using the Authoring Tool Describe, at a high level, System CenterService Manager Deployment. Extending the Incident Class. 2016 Service Manager.Installing System Center 2016 Service Customizing the Default Incident Form. Describe how Service Manager adoptsManager. Seal the Management Pack. best practices found in ITIL andInstalling and Configuring the Service Import the Management Pack and use MOF.Module 2: Installing System CenterManager Self-Service Portal. the updated Incident form. 2016 Service ManagerIn this module, youOverview of the Service Manager Console. Describe the key concepts in creating will learn about the key components andUpgrading to System Center 2016 Service customized forms in Service Manager. architecture of Service Manager, includingManager.Lab : Installing System Center Create a customized form using the the hardware and software requirements.
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2016 Service Manager Authoring Tool. You will also learn about the securityInstalling the Service Manager Management requirements and consiGroup. After completing this module, students will be System Center 2016 Service ManagerInstalling the Data Warehouse Management able to: Architecture and Core Components.Group and register the Service Manager line Hardware, Software and SecurityManagement Group wit Describe the business drivers behind IT Requirements.Installing the Service Manager Self-Service Service Management. Planning and Sizing a System Center 2016Portal and confirming a successful Describe, at a high-level, System Center Service Manager Deployment.installation. 2016. Installing System Center 2016 ServiceCustomizing the Self-Service Portal.Lab : Describe, at a high level, System Center Manager.Upgrading to System Center 2016 Service 2016 Service Manager. Installing and Configuring the ServiceManager Describe how Service Manager adopts Manager Self-Service Portal.Backing up the Service Manager 2012 R2 best practices found in ITIL and Overview of the Service Manager Console.environment. MOF.Module 2: Installing System Center Upgrading to System Center 2016 ServiceUpgrading Service Manager 2012 R2 to 2016 Service ManagerIn this module, you Manager.Lab : Installing System CenterSystem Center 2016 Service Manager. will learn about the key components and 2016 Service ManagerDescribe System Center 2016 Service architecture of Service Manager, Installing the Service ManagerManager architecture and core components. including the hardware and software Management Group.Describe the Hardware, Software and requirements. You will also learn about Installing the Data WarehouseSecurity requirements of System Center the security requirements and consi Management Group and register the2016 Service manager. System Center 2016 Service Manager Service Manager Management Group witPlan and size a System Center 2016 Architecture and Core Components. Installing the Service Manager Self-Servicedeployment. Hardware, Software and Security Portal and confirming a successfulInstall System Center 2016 Service Requirements. installation.Manager. Planning and Sizing a System Center Customizing the Self-Service Portal.Lab :Install and configure the Service Manager 2016 Service Manager Deployment. Upgrading to System Center 2016 ServiceSelf-Service Portal. Installing System Center 2016 Service ManagerUse the Service Manager Console to Manager. Backing up the Service Manager 2012 R2confirm a successful deployment. Installing and Configuring the Service environment.Upgrade Service Manager 2012 R2 to Manager Self-Service Portal. Upgrading Service Manager 2012 R2 toSystem Center 2016 Service Overview of the Service Manager System Center 2016 Service Manager.Manager.Module 3: Key Concepts and Console. Describe System Center 2016 ServiceFeaturesIn this module, you will learn many Upgrading to System Center 2016 Manager architecture and coreof the key features and concepts that will Service Manager.Lab : Installing System components.help you understand how to configure Center 2016 Service Manager Describe the Hardware, Software andimportant functions in Service Installing the Service Manager Security requirements of System CenterManager.Lessons Management Group. 2016 Service manager.Overview of Management Packs. Installing the Data Warehouse Plan and size a System Center 2016Overview of the Service Manager CMDB. Management Group and register the deployment.Managing Activities. Service Manager Management Group wit Install System Center 2016 ServiceManaging Workflows. Installing the Service Manager Manager.Managing Templates. Self-Service Portal and confirming a Install and configure the Service ManagerSecurity and User Roles.Lab : Configuring successful installation. Self-Service Portal.Service Manager for StockTrader and Customizing the Self-Service Portal.Lab : Use the Service Manager Console toDinnerNow Upgrading to System Center 2016 confirm a successful deployment.Create a Management Pack, Work Item Service Manager Upgrade Service Manager 2012 R2 toTemplates and Configuration Items for Backing up the Service Manager 2012 R2 System Center 2016 ServiceDinnerNow. environment. Manager.Module 3: Key Concepts andCreate a Management Pack, Work Item Upgrading Service Manager 2012 R2 to FeaturesIn this module, you will learnTemplates and Configuration Items for System Center 2016 Service Manager. many of the key features and conceptsStockTrader. Describe System Center 2016 Service that will help you understand how toUnderstand Management Packs. Manager architecture and core configure important functions in ServiceDescribe the Service Manager CMDB. components. Manager.LessonsManage Activities. Describe the Hardware, Software and Overview of Management Packs.Manage Workflows. Security requirements of System Center Overview of the Service Manager CMDB.Manage Templates. 2016 Service manager. Managing Activities.Manage Security and User Roles.Module 4: Plan and size a System Center 2016 Managing Workflows.Configuring Service Manager for Your deployment. Managing Templates.EnvironmentIn this module, you will learn Install System Center 2016 Service Security and User Roles.Lab : Configuringsome of the key configuration tasks that Manager. Service Manager for StockTrader andshould be performed in Service Manager in Install and configure the Service Manager DinnerNoworder to customize it for your Self-Service Portal. Create a Management Pack, Work Itemenvironment.Lessons Use the Service Manager Console to Templates and Configuration Items forSystem Center 2016 Service Manager Initial confirm a successful deployment. DinnerNow.Configuration. Upgrade Service Manager 2012 R2 to Create a Management Pack, Work ItemConfiguring Business Services. System Center 2016 Service Templates and Configuration Items for
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Configuring Access for your Support Teams. Manager.Module 3: Key Concepts and StockTrader.Configuring Notifications.Lab : Configuring FeaturesIn this module, you will learn Understand Management Packs.Service Manager For Your Environment many of the key features and concepts Describe the Service Manager CMDB.Configuring Service Manager Settings. that will help you understand how to Manage Activities.Configuring Business Services. configure important functions in Service Manage Workflows.Provisioning access for the DinnerNow and Manager.Lessons Manage Templates.StockTrader support teams. Overview of Management Packs. Manage Security and User Roles.ModuleConfiguring Notifications. Overview of the Service Manager CMDB. 4: Configuring Service Manager for YourPerform initial configuration tasks in Service Managing Activities. EnvironmentIn this module, you will learnManager. Managing Workflows. some of the key configuration tasks thatConfigure Business Services. Managing Templates. should be performed in Service Manager inConfigure Access for your support teams. Security and User Roles.Lab : order to customize it for yourConfigure Notifications.Module 5: Populating Configuring Service Manager for environment.Lessonsthe Service Manager CMDB using StockTrader and DinnerNow System Center 2016 Service ManagerConnectorsConnectors in Service Manager Create a Management Pack, Work Item Initial Configuration.provide a key function in populating the Templates and Configuration Items for Configuring Business Services.Service Manager CMDB. For example, the DinnerNow. Configuring Access for your SupportOperations Manager CI Connector imports Create a Management Pack, Work Item Teams.discovered objects such as web sites and Templates and Configuration Items for Configuring Notifications.Lab : Configuringdatabases into Service Manger so that they StockTrader. Service Manager For Your Environmentcan be added Understand Management Packs. Configuring Service Manager Settings.Integrating Service Manager with Active Describe the Service Manager CMDB. Configuring Business Services.Directory and other System Center Manage Activities. Provisioning access for the DinnerNow andComponents. Manage Workflows. StockTrader support teams.Integrating Service Manager with Manage Templates. Configuring Notifications.Exchange.Lab : Configuring Connectors in Manage Security and User Roles.Module Perform initial configuration tasks inService Manager 4: Configuring Service Manager for Your Service Manager.Configure System Center Connectors. EnvironmentIn this module, you will learn Configure Business Services.Configure the Exchange Connector.After some of the key configuration tasks that Configure Access for your support teams.completing this module, students will be able should be performed in Service Manager Configure Notifications.Module 5:to: in order to customize it for your Populating the Service Manager CMDBConfigure the Active Directory and System environment.Lessons using ConnectorsConnectors in ServiceCenter Connectors in Service Manager. System Center 2016 Service Manager Manager provide a key function inInstall and configure the Exchange Initial Configuration. populating the Service Manager CMDB.Connector in Service Manager.Module 6: Configuring Business Services. For example, the Operations Manager CIManaging Incidents and ProblemsIn this Configuring Access for your Support Connector imports discovered objectsmodule, you will learn how to differentiate an Teams. such as web sites and databases intoissue that occurs in the IT environment Configuring Notifications.Lab : Service Manger so that they can be addedbetween an incident and a problem. You will Configuring Service Manager For Your Integrating Service Manager with Activealso learn how to configure incidents and Environment Directory and other System Centerproblems, which includes creating templates Configuring Service Manager Settings. Components.th Configuring Business Services. Integrating Service Manager withThe Definition of an Incident and a Problem. Provisioning access for the DinnerNow Exchange.Lab : Configuring Connectors inManaging Incidents. and StockTrader support teams. Service ManagerManaging Problems. Configuring Notifications. Configure System Center Connectors.Using Queues and Views with Incidents and Perform initial configuration tasks in Configure the Exchange Connector.AfterProblems.Lab : Configuring Incident and Service Manager. completing this module, students will beProblem Management Configure Business Services. able to:Create an Incident using the Service Configure Access for your support teams. Configure the Active Directory and SystemManager console. Configure Notifications.Module 5: Center Connectors in Service Manager.Using Incident Templates. Populating the Service Manager CMDB Install and configure the ExchangeConfiguring an Incident Event Workflow to using ConnectorsConnectors in Service Connector in Service Manager.Module 6:automatically update an Incident. Manager provide a key function in Managing Incidents and ProblemsIn thisGroup Incidents and create a Problem populating the Service Manager CMDB. module, you will learn how to differentiateRecord. For example, the Operations Manager CI an issue that occurs in the IT environmentCreating Queues and Views to Filter Connector imports discovered objects between an incident and a problem. YouIncidents. such as web sites and databases into will also learn how to configure incidentsDescribe the definition of an Incident and a Service Manger so that they can be and problems, which includes creatingProblem. added templates thManage incidents. Integrating Service Manager with Active The Definition of an Incident and aManage problems. Directory and other System Center Problem.Use queues and views with incidents and Components. Managing Incidents.problems.Module 7: Managing Changes and Integrating Service Manager with Managing Problems.ReleasesIn this module, you will learn how Exchange.Lab : Configuring Connectors Using Queues and Views with IncidentsService Manager manages changes in the in Service Manager and Problems.Lab : Configuring IncidentIT environment by using Change Requests. Configure System Center Connectors. and Problem Management
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This includes creating and managing Configure the Exchange Connector.After Create an Incident using the ServiceActivities such as Review Activities that are completing this module, students will be Manager console.used to approve or reject changes. You will able to: Using Incident Templates.als Configure the Active Directory and Configuring an Incident Event Workflow toManaging Change Requests. System Center Connectors in Service automatically update an Incident.Managing Release Records.Lab : Manager. Group Incidents and create a ProblemConfiguring Change and Release Install and configure the Exchange Record.Management Connector in Service Manager.Module 6: Creating Queues and Views to FilterCreate a Change Request with Review and Managing Incidents and ProblemsIn this Incidents.Dependent Activities. module, you will learn how to differentiate Describe the definition of an Incident and aCreate a Release Record to manage an issue that occurs in the IT Problem.changes. environment between an incident and a Manage incidents.Configuring a Release Record Workflow problem. You will also learn how to Manage problems.Rule for Notification. configure incidents and problems, which Use queues and views with incidents andManage Change Requests in Service includes creating templates th problems.Module 7: Managing ChangesManager. The Definition of an Incident and a and ReleasesIn this module, you will learnManage Release Records in Service Problem. how Service Manager manages changesManager.Module 8: Configuring and Managing Incidents. in the IT environment by using ChangeManaging the Service CatalogIn this Managing Problems. Requests. This includes creating andmodule, you will learn all aspects of Service Using Queues and Views with Incidents managing Activities such as ReviewRequest fulfillment within Service Manager and Problems.Lab : Configuring Incident Activities that are used to approve or rejectwith the exception of Service Level and Problem Management changes. You will alsManagement which is covered in module Create an Incident using the Service Managing Change Requests.10.Lessons Manager console. Managing Release Records.Lab :The Service Catalog, Request Offerings and Using Incident Templates. Configuring Change and ReleaseService Offerings. Configuring an Incident Event Workflow ManagementManaging Service Requests and Catalog to automatically update an Incident. Create a Change Request with Review andGroups. Group Incidents and create a Problem Dependent Activities.The Self-Service Portal.Lab : Configuring Record. Create a Release Record to manageService Requests Creating Queues and Views to Filter changes.Create the Contoso Request Offering. Incidents. Configuring a Release Record WorkflowTest the Contoso Request Offering. Describe the definition of an Incident and Rule for Notification.Create the StockTrader Request Offering. a Problem. Manage Change Requests in ServiceTest the StockTrader Request Offering. Manage incidents. Manager.Describe the Service Catalog, Request Manage problems. Manage Release Records in ServiceOfferings and Service Offerings. Use queues and views with incidents and Manager.Module 8: Configuring andManage Service Requests and Catalog problems.Module 7: Managing Changes Managing the Service CatalogIn thisGroups. and ReleasesIn this module, you will module, you will learn all aspects ofUse the Self-Service Portal.Module 9: learn how Service Manager manages Service Request fulfillment within ServiceAutomating Business Processes with changes in the IT environment by using Manager with the exception of ServiceOrchestratorIn this module, you will learn Change Requests. This includes creating Level Management which is covered inhow Orchestrator and Service Manager can and managing Activities such as Review module 10.Lessonsbe used to automate business Activities that are used to approve or The Service Catalog, Request Offeringsprocesses.Lessons reject changes. You will als and Service Offerings.Overview of Orchestrator. Managing Change Requests. Managing Service Requests and CatalogConfiguring Runbooks in Orchestrator. Managing Release Records.Lab : Groups.Configuring Integration between Configuring Change and Release The Self-Service Portal.Lab : ConfiguringOrchestrator and Service Manager. Management Service RequestsCreating a Request Offering in Service Create a Change Request with Review Create the Contoso Request Offering.Manager to Initiate a Runbook in and Dependent Activities. Test the Contoso Request Offering.Orchestrator.Lab : Automating IT Processes Create a Release Record to manage Create the StockTrader Request Offering.in Service Manager changes. Test the StockTrader Request Offering.Automating a Request Offering for Contoso. Configuring a Release Record Workflow Describe the Service Catalog, RequestAutomating a Service Request for Rule for Notification. Offerings and Service Offerings.StockTrader. Manage Change Requests in Service Manage Service Requests and CatalogDescribe Orchestrator including its key Manager. Groups.features and components. Manage Release Records in Service Use the Self-Service Portal.Module 9:Configure Runbooks in Orchestrator. Manager.Module 8: Configuring and Automating Business Processes withConfigure integration between Orchestrator Managing the Service CatalogIn this OrchestratorIn this module, you will learnand Service Manager. module, you will learn all aspects of how Orchestrator and Service ManagerCreate a Request Offering in Service Service Request fulfillment within Service can be used to automate businessManager that initiates a Runbook in Service Manager with the exception of Service processes.LessonsManager.Module 10: Configuring Service Level Management which is covered in Overview of Orchestrator.Level ManagementIn this module, you will module 10.Lessons Configuring Runbooks in Orchestrator.learn how Service Level Management is The Service Catalog, Request Offerings Configuring Integration betweenimplemented in Service Manager.Lessons and Service Offerings. Orchestrator and Service Manager.
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Configuring Service Level Management. Managing Service Requests and Catalog Creating a Request Offering in ServiceViewing Service Level Agreement (SLA) Groups. Manager to Initiate a Runbook inInformation in Service Manager.Lab : The Self-Service Portal.Lab : Configuring Orchestrator.Lab : Automating ITConfiguring Service Level Management Service Requests Processes in Service ManagerCreate a Service Level Objective for an Create the Contoso Request Offering. Automating a Request Offering forIncident SLA. Test the Contoso Request Offering. Contoso.Create a Service Level Objective for a Create the StockTrader Request Automating a Service Request forService Request SLA. Offering. StockTrader.Configure SLA Notifications. Test the StockTrader Request Offering. Describe Orchestrator including its keyConfigure Service Level Management. Describe the Service Catalog, Request features and components.View SLA information in Service Offerings and Service Offerings. Configure Runbooks in Orchestrator.Manager.Module 11: Using Reports and Manage Service Requests and Catalog Configure integration betweenAnalyzing Data in Service ManagerIn this Groups. Orchestrator and Service Manager.module, you will learn how to run reports in Use the Self-Service Portal.Module 9: Create a Request Offering in ServiceService Manager, including how to manage Automating Business Processes with Manager that initiates a Runbook inand maintain the data warehouse jobs and OrchestratorIn this module, you will learn Service Manager.Module 10: Configuringcubes on which reports rely on. Additionally, how Orchestrator and Service Manager Service Level ManagementIn this module,you will learn how to perform advanced can be used to automate business you will learn how Service Levelanalytics processes.Lessons Management is implemented in ServiceRunning Reports in System Center 2016 Overview of Orchestrator. Manager.LessonsService Manager. Configuring Runbooks in Orchestrator. Configuring Service Level Management.Configuring and Running Data Warehouse Configuring Integration between Viewing Service Level Agreement (SLA)Jobs. Orchestrator and Service Manager. Information in Service Manager.Lab :Troubleshooting Failed Data Warehouse Creating a Request Offering in Service Configuring Service Level ManagementJobs. Manager to Initiate a Runbook in Create a Service Level Objective for anData Warehouse Cubes.Lab : Configuring Orchestrator.Lab : Automating IT Incident SLA.Reports and Analyzing Service Manager Processes in Service Manager Create a Service Level Objective for aData Automating a Request Offering for Service Request SLA.Configuring, Running, and Exporting Contoso. Configure SLA Notifications.Reports. Automating a Service Request for Configure Service Level Management.Creating a Custom Report. StockTrader. View SLA information in ServiceConfiguring Data Warehouse Job Describe Orchestrator including its key Manager.Module 11: Using Reports andSchedules. features and components. Analyzing Data in Service ManagerIn thisViewing the Status of Data Warehouse Configure Runbooks in Orchestrator. module, you will learn how to run reports inJobs. Configure integration between Service Manager, including how toManaging the Analysis Library. Orchestrator and Service Manager. manage and maintain the data warehouseAnalyzing Cube Data. Create a Request Offering in Service jobs and cubes on which reports rely on.Describe how to run reports in Service Manager that initiates a Runbook in Additionally, you will learn how to performManager. Service Manager.Module 10: Configuring advanced analyticsDescribe how to configure and run data Service Level ManagementIn this Running Reports in System Center 2016warehouse jobs. module, you will learn how Service Level Service Manager.Describe how to troubleshoot data Management is implemented in Service Configuring and Running Data Warehousewarehouse jobs. Manager.Lessons Jobs.Describe the data warehouse cubes in Configuring Service Level Management. Troubleshooting Failed Data WarehouseService Manager.Module 12: Advanced Viewing Service Level Agreement (SLA) Jobs.Troubleshooting and Disaster RecoveryIn Information in Service Manager.Lab : Data Warehouse Cubes.Lab : Configuringthis module, you will learn some of the Configuring Service Level Management Reports and Analyzing Service Manageradvanced troubleshooting techniques used Create a Service Level Objective for an Datato resolve problems in Service Manager. Incident SLA. Configuring, Running, and ExportingYou will also learn how to perform disaster Create a Service Level Objective for a Reports.recovery for failed Service Manager Service Request SLA. Creating a Custom Report.components, such a Configure SLA Notifications. Configuring Data Warehouse JobPerforming Advanced Troubleshooting in Configure Service Level Management. Schedules.Service Manager. View SLA information in Service Viewing the Status of Data WarehousePerforming Disaster Recovery in Service Manager.Module 11: Using Reports and Jobs.Manager.Lab : Performing Disaster Analyzing Data in Service ManagerIn this Managing the Analysis Library.Recovery in Service Manager module, you will learn how to run reports Analyzing Cube Data.Recovering from a failed Service Manager in Service Manager, including how to Describe how to run reports in ServiceManagement Server. manage and maintain the data Manager.Recovering from a failed Service Manager warehouse jobs and cubes on which Describe how to configure and run dataData Warehouse Management Server. reports rely on. Additionally, you will learn warehouse jobs.Recovering from a failed Service Manager how to perform advanced analytics Describe how to troubleshoot datadatabase. Running Reports in System Center 2016 warehouse jobs.Perform advanced troubleshooting in Service Manager. Describe the data warehouse cubes inService Manager. Configuring and Running Data Service Manager.Module 12: AdvancedPerform disaster recovery in Service Warehouse Jobs. Troubleshooting and Disaster RecoveryIn
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Manager.Module 13: Creating Forms and Troubleshooting Failed Data Warehouse this module, you will learn some of theItems in Service Manager Using the Service Jobs. advanced troubleshooting techniques usedManager Authoring ToolIn this final module, Data Warehouse Cubes.Lab : to resolve problems in Service Manager.you will learn how to use the Service Configuring Reports and Analyzing You will also learn how to perform disasterManager Authoring Tool to create new and Service Manager Data recovery for failed Service Managercustomized forms in Service Configuring, Running, and Exporting components, such aManager.Lessons Reports. Performing Advanced Troubleshooting inKey Concepts in Creating and Customizing Creating a Custom Report. Service Manager.Forms in the Service Manager Authoring Configuring Data Warehouse Job Performing Disaster Recovery in ServiceTool. Schedules. Manager.Lab : Performing DisasterCreating New and Customized Forms by Viewing the Status of Data Warehouse Recovery in Service ManagerUsing the Service Manager Authoring Jobs. Recovering from a failed Service ManagerTool.Lab : Creating Customized Forms by Managing the Analysis Library. Management Server.Using the Authoring Tool Analyzing Cube Data. Recovering from a failed Service ManagerExtending the Incident Class. Describe how to run reports in Service Data Warehouse Management Server.Customizing the Default Incident Form. Manager. Recovering from a failed Service ManagerSeal the Management Pack. Describe how to configure and run data database.Import the Management Pack and use the warehouse jobs. Perform advanced troubleshooting inupdated Incident form. Describe how to troubleshoot data Service Manager.Describe the key concepts in creating warehouse jobs. Perform disaster recovery in Servicecustomized forms in Service Manager. Describe the data warehouse cubes in Manager.Module 13: Creating Forms andCreate a customized form using the Service Manager.Module 12: Advanced Items in Service Manager Using theAuthoring Tool. Troubleshooting and Disaster RecoveryIn Service Manager Authoring ToolIn this final
this module, you will learn some of the module, you will learn how to use theadvanced troubleshooting techniques Service Manager Authoring Tool to createused to resolve problems in Service new and customized forms in ServiceManager. You will also learn how to Manager.Lessonsperform disaster recovery for failed Key Concepts in Creating and CustomizingService Manager components, such a Forms in the Service Manager AuthoringPerforming Advanced Troubleshooting in Tool.Service Manager. Creating New and Customized Forms byPerforming Disaster Recovery in Service Using the Service Manager AuthoringManager.Lab : Performing Disaster Tool.Lab : Creating Customized Forms byRecovery in Service Manager Using the Authoring ToolRecovering from a failed Service Extending the Incident Class.Manager Management Server. Customizing the Default Incident Form.Recovering from a failed Service Seal the Management Pack.Manager Data Warehouse Management Import the Management Pack and use theServer. updated Incident form.Recovering from a failed Service Describe the key concepts in creatingManager database. customized forms in Service Manager.Perform advanced troubleshooting in Create a customized form using theService Manager. Authoring Tool.Perform disaster recovery in ServiceManager.Module 13: Creating Forms andItems in Service Manager Using theService Manager Authoring ToolIn thisfinal module, you will learn how to use theService Manager Authoring Tool to createnew and customized forms in ServiceManager.LessonsKey Concepts in Creating andCustomizing Forms in the ServiceManager Authoring Tool.Creating New and Customized Forms byUsing the Service Manager AuthoringTool.Lab : Creating Customized Formsby Using the Authoring ToolExtending the Incident Class.Customizing the Default Incident Form.Seal the Management Pack.Import the Management Pack and usethe updated Incident form.Describe the key concepts in creatingcustomized forms in Service Manager.Create a customized form using the
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Authoring Tool.
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