District of Columbia Public Schools | 1200 First Street, NE | Washington, DC 20002 | T 202.442.5885 | F 202.442.5026 | dcps.dc.gov Information Technology at New Teacher Orientation July 31 st , 2017
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District of Columbia Public Schools | 1200 First Street, NE | Washington, DC 20002 | T 202.442.5885 | F 202.442.5026 | dcps.dc.gov
Information Technology at
New Teacher Orientation
July 31st, 2017
District of Columbia Public Schools | 1200 First Street, NE | Washington, DC 20002 | T 202.442.5885 | F 202.442.5026 | dcps.dc.gov
Intro to the IT DepartmentTechnology Support & Client Services TeamRole of Technology Support and Client ServicesIT Focus AreasOn-Going ProjectsNew InitiativesTechnology Support ModelHow to Request Technical SupportAspen Support ModelWhere to Find Technology GuidanceQuestions and Answers
nology Support and Client Services TeamAgenda
Information Technology
New Teacher Orientation 2017
District of Columbia Public Schools 3
Technology Support & Client Services
Daren Colins (Director)
• Staff, teacher and student device (PC, Mac) management and engineering
• Windows and Mac OS image & enterprise client software management
• On-site tech support at schools and central office
• Helpdesk support
IT Infrastructure and Network Services
Joshua Garnett (Director)
• Server, Storage, Mail systems, Telecom, Network, Wireless network
• Alert monitoring, IT Security, Firewalls, Content filtering, Malware prevention
• Login authentication systems, Account creation and access control, Content filtering, Data encryption, Data loss prevention
Enterprise Applications & Data Systems
Madi Nassiri (Director)
• Aspen (Student Information System), Data warehouse & reporting systems
• Special education data systems, All Instructional systems, all business operations systems including Quickbase
• Design and data feed support for special education data systems, Instructional and business applications and systems
IT Vendor & Contract Management
Kelly Hart (Manager)
• E-rate program
• Budget management
• Contracts, vendor management
• Asset management, Theft prevention, IT Communication
Information Technology
Beulah Daniel – Deputy CIO
Technology Support and Client Services Team
District of Columbia Public Schools 4
Daren Collins
Director
Victoria Pnacek Project Manager
(1)
OCTO Desktop Engineering
Team (4)
Terrell Harris
Manager, Technology
Support
OCTO Help Desk (4) and
Technology Support Team
(45)
Student Information
System Help Desk (6)
Technology Support and Client Services
District of Columbia Public Schools 5
Technical
Support
Help Desk
Services
(including SIS)
Customer
Relationships
Standards,
Guidelines,
Protocols
Assessment
Support
Hardware/
Software
Lifecycle and
Deployments
Teaching &
Learning
Support
District of Columbia Public Schools | 1200 First Street, NE | Washington, DC 20002 | T 202.442.5885 | F 202.442.5026 | dcps.dc.gov
IT Focus Areas
On-Going Projects
New Initiatives
Information Technology for DCPS
7
IT Focus Areas
Technical Operations for Instructional and Administrative Technologies
Network Infrastructure including Internet, WiFi, and Telephone Service
Help Desk Operations for Technology Support and Student Information Systems
Technology Deployment for School Modernizations
Hardware Deployment and Support for PARCC and other Assessments
Student Information Systems (ASPEN, SEDS, etc…)
Information Technology for DCPS
8
On-Going Projects
Upgrade Windows 10 Across DCPS
Continue Office365 Adoption and Training (OTL)
Deploy Technology for School Modernizations
Redesign Ticketing System Interface
Enhance Student Information Systems
Information Technology for DCPS
9
New Initiatives
Develop Multi-Year Technology Roadmap
Implement Chancellor Wilson’s 1:1 Initiative (Accelerating Innovation Cohort)
Implement 3 & 4-year Device Refreshment Cycle / Accidental Damage Protection
Implement Asset Management System
Upgrade Internet and Network/WiFi Capacity
Implement Parent Portal
Implement Online Enrollment
District of Columbia Public Schools | 1200 First Street, NE | Washington, DC 20002 | T 202.442.5885 | F 202.442.5026 | dcps.dc.gov
Technology Support Model
How to Request Support
Technology Guidelines
Technology Support Model
▪ High Schools – Dedication Technician
▪ Accelerating Innovation Cohort Schools - Dedicated Technician
▪ Middle and Elementary Schools – Rotational Technician
▪ “Tiger Team” – Special Projects
▪ Escalation System
▪ Tier 1 – OCTO Call Center
▪ Tier 2 – OCTO Technicians
▪ Tier 3 – OCTO Project Managers / Desktop Engineering Team
**Very Important to Create Tickets**
District of Columbia Public Schools 11
How to Request Technical Supporthttp://start.dc.gov 202-442-5715
District of Columbia Public Schools 12
District of Columbia Public Schools 13
Where to Find Technology Guidelineshttp://dcps.instructure.com or Google “dcps canvas”
District of Columbia Public Schools 14
Questions
District of Columbia Public Schools 15
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