IT Infrastructure Partnership Transformation Update 0 Michael Von Slomski July 24, 2007 AITR Communications Exchange Meeting.

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IT Infrastructure Partnership Transformation Update

IT Infrastructure Partnership Transformation Update

Michael Von Slomski

July 24, 2007AITR Communications Exchange Meeting

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IT Infrastructure Partnership Transformation Update

Enterprise Exchange/Outlook EmailEnterprise Collaboration Tools

Active Directory, DNS$25M Investment

Messaging ServicesDesktop

Mass Desktop Refresh ProjectsNetwork Printer Consolidation and RefreshEnterprise Desktop Management Systems

$35M Investment

Enterprise Help Desk in Russell and ChesterfieldField Based Agents and Technicians for Level 3

Enterprise Help Desk System (Peregrine)$10M Investment

Help Desk

New IBM and Unisys Mainframes Consolidation and Refresh of Servers

Migration of servers to the Data Center$50M Investment

Mainframeand Servers

Enterprise Security Operations CenterComputer Security Incident Response Center

Secure Internet Gateway$10M Investment

Security

New Data Center/Office Building in ChesterfieldNew Disaster Recovery Center and Help Desk

in Russell County$60M Investment

Facilities Tier 3 and Tier 2

New Commonwealth-wide MPLS Core WANLAN upgrades to Local Switches/Routers as Needed

Network Re-addressing of IP, DHCP$60M Investment

Network

Voice over IP Network Optimized for Voice and Video Traffic

$20M Investment

Voice / Video

People – Process – ToolsReliable, High Performance,

Enterprise-Wide IT Infrastructure

$270 Million Investment

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IT Infrastructure Partnership Transformation Update

Where we are so far with Transformation• Current rollout activities are centered around:

– Desktop Refresh • Completed Started

– DVS - DCJS Pilot - DOC -VDH

– DMBE - Council on Human Rights - DCE

– VMNH - DCG - DJJ

– EDR - DBA - VSDBS

– VMFA - DGIF -DEDR - Gunston Hall

– Incident Management (Peregrine) • Deployed to VCCC

• DMHMRSAS in close out

– Network Refresh• Pilot starts in June/July

• Refresh starting with DJJ, DPB, VDOT and DRS sites and ABC stores

– Server and MF • Consolidation work in progress at RPB

• Agency briefings being scheduled for consolidation

• Mainframe testing and server moves begin in August

– Messaging• Begins 1st site at VDH in July

• Completed VDA

– ITIL• Change training for Current Operations and Transformation underway

• VITA pilot underway

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IT Infrastructure Partnership Transformation Update

• Desktops (5000+ deployed)– Standard platform with Anti Virus and Firewall security

– Reduces support calls required for older equipment

• Global Address List– Provided a single global address list for the Commonwealth of VA reducing support calls

• Peregrine live at 7 sites (14 waiting Agency Sign Off)– Allows for centralized ticket reporting to support teams

– Easier metrics consolidation and monitoring

• Server consolidation– Standardizing Hardware platforms and added redundancy to the architecture allows for less problem

outages.

• Disk Consolidation – storage– Removes older Hardware from the architecture.

– Allows rapid deployment of new storage requirements

– Allows for data replication to increase recovery timeframes

• Piloted ITIL– Integrated change management to increase successful change and coordination for infrastructure teams

• Network MPLS Points of presence – Provides redundancy for main core infrastructure.

– Less down time and allows for maintained to be preformed while keeping network available

Transformation Deployed to Operations

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IT Infrastructure Partnership Transformation Update

Service Catalog• When

– Initial production phase start: November 15, 2007

• Benefit– Ability for End User to select “pre-packaged” bundles for quick order

– Allows standardization across the Commonwealth

– Easy approval process

– For common systems “extra” and “additional” features easily identified and selected

• Impact– End user training for a new order process

– Agency mapping for approval process

– Custom orders still may require current P2P

– Possible FW changes to allow access to web base tool

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IT Infrastructure Partnership Transformation Update Transformation Dashboard

EUS

Desktop

1) Moved from red to yellow May 21 – Will move from yellow to green with achievement of scheduled refresh rate

2) Asset management system delivered and accepted

3) Q1 desktop refresh completed. Target 3484+ systems

4) Q2 desktop refresh on target. Target additional 2500+ systems

Helpdesk

1) Knowledge management system in post live test. Target July 15th for testing complete

2) Agency migration schedule to Peregrine system has been defined and started

3) Project upgrade to green status based on achievement of scheduled rate, planned by August 1

Messaging

1) Change in storage solution to EMC will impact stand-up of backend infrastructure in CESC

2) AITR approval to proceed with pilot migration for Department for the Aging and Virginia Department of Health

3) Project will go from yellow to green when timeline from storage solution change is brought back onto baseline

DCS

Server

1) Phase 1 server consolidation complete at RPB

2) Phase 2 server consolidation begins for greater Richmond area data centers

3) Monitor server move into CESC. Will move from yellow to green after successful execution of first phase moves

Mainframe1) New mainframe deployment at CESC in progress

2) Monitor mainframe test at CESC. Will move from yellow to green after successful execution of first phase of testing

Facilities 1) CESC on schedule. SWESC on schedule

NWS

Data Network

1) Pilot deployments began – June 30

2) Modifying network rollout schedule for ABC and VEC requirements

3) Will move from yellow to green after successful execution of first agency to the MPLS infrastructure

Voice Network 1) Awaiting business decision on VoIP Engineering Change Proposal for CESC

Security 1) Two week delay on Internet security gateway beta agency testing

2) Beta testing for three agencies schedule in progress; will move from yellow to green after successful testing

GEN

Internal Apps 1) Delay in briefing VITA on the “managed service” chargeback offering warrants yellow status

Cross-Functional1) ITP change management training goals achieved2) VITA change management pilot in progress3) Phase 2 process design complete for incident, problem, capacity, availability processes

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IT Infrastructure Partnership Transformation Update Data Center Move

June June

7/1/07 8/1/07 9/1/07 10/1/07 11/1/07 12/1/07 1/1/08 2/1/08 3/1/08 4/1/08 5/1/08 6/1/08

7/15/07Mainframe

Install CESC

6/1/07

MPLS Cnctd CESC

Network/SecurityMainframe/ServerFacility/Move

7/13/07NG Move

into CESC

7/24/07VITA Move into CESC

11/11/07

Enterprise NOC/TSOC Oper CESC

3/11/08Agency Server

Consldtn Comp

11/12/07Mainframe/

Server Prod Cutover

CESC

9/1/07

MPLS Core Active CESC

& SWESC

10/30/07Server Install CESC

12/31/07Mainframes/Servers out

of RPB

1/29/08Servers Install

SWESC

1/4/08Mainframes

Install SWESC

4/17/08DR Test Comp

11/1/07

Help Desk Oper

Cutover11/16/07

ESOC Oper

SWESC

11/1/07SWESC Ready Occup

• Moving the data center from RPB to new, secure CESC facility is complex

– Significant coordination with agencies, minimizing business disruptions, technical complexity

• Robust, detailed data center move plan in place

– Move strategy, test objectives, risk mitigation, communication plan with agencies

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IT Infrastructure Partnership Transformation Update

Data Center Move Strategy• Mainframe Move Strategy

– Replicated mainframe and related hardware required for full application testing

– Coordinate all mainframe users (15 agencies)

– Provide agencies isolated external connectivity to CESC test environment

– Test environment available for 60-90 days

– Multiple mock cutover test prior to final go-live

• Server Move Strategy

– Virtualize/consolidate servers at RPB

– Consolidate multiple SAN/DISK storage systems at RPB

– Replicate RPB internal network (LAN) at CESC

– A two-phased cutover approach will be utilized

• Phase 1 is movement of servers onto an extended duplicate RPB network at CESC

• Phase 2 will require that servers be moved from duplicate RPB network to “New” network at CESC

– Servers will be moved in 7 logical groups, based primarily on agency usage

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IT Infrastructure Partnership Transformation Update

Asset Inventory & Procurement UpdateGeorge Vrtiak

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IT Infrastructure Partnership Transformation Update

Asset Inventory Summary

• Inventory began on 10 April 2007 and was completed on schedule on 29 June 2007

– Inventoried 1920 physical sites as well as web registration of remote and home sites

– IT assets inventoried 162,053 plus 43,166 telephones for a total asset count of 215,219

• Currently reconciling sites against the current “Asset Inventory” database

• Results to date:

– Match of Serial Number AND Asset Tag – 26.39%

– Match of Serial Number OR Asset Tag – 14.25%

– Asset found by inventory not matched with AI database – 59.37%

– Total active assets in the AI database 177, 742 vs. Assets inventoried 162,053

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IT Infrastructure Partnership Transformation Update

Asset Inventory

• Reconciliation is proceeding on an Agency basis

– When an agency is completed the results will be forwarded to VITA for review

– VITA (via APM/CAM) will arrange a meeting with the agency to jointly review results and complete final reconciliation

– Expect to complete initial reconciliation of Agencies by end of October

• Provide the contract deliverable to VITA by the end of July

– Includes baseline count of assets by Resource Units (defined per the CIA)

– Will also provide a revised Site List

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IT Infrastructure Partnership Transformation Update

Improved P2P (Procure to Pay) Process

• Near-term Improvements: Communicate standards to the agency community

Streamline approvals; parallel vs. sequential

Move Northrop Grumman Procurement workflow to work parallel with eVA workflow

Use Help Desk to initiate and verify installation – June 15

- Utilize Peregrine to track PRs/POs from submission to installation and generate automated reports

• Long-term Improvement Strategy:– Develop and deploy service catalog

– Consolidate contracts - 4Q07

*Assumption is that no approvals are escalated

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IT Infrastructure Partnership Transformation Update

P2P end-to-end processing time reduced

5.6

Note: The end-to-end processing time includes the time from submission of the eVA request until the proof of delivery is received from the vendor.

65.771.5

77.2

51.9

36.3

15.8

0

10

20

30

40

50

60

70

80

Average Number of Days

January February March April May June

Month

TOTAL NUMBER OF LINE ITEMS

Jan 531

Feb 967

Mar 623

Apr 332

May 603

June 1006

Line items = quantity of products (1 to n) on a single line of PO

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IT Infrastructure Partnership Transformation Update

End-to-end processing for standard products

Total number of items procured

Product May June

PCs 591 439

Monitors 430 206

Printers 84 82

Note: The end-to-end processing time includes the time from submission of the eVA request until the proof of delivery is received from the vendor.

31.9

13.0 14.816.7

0

5

10

15

20

25

30

35

Average Days

PCs &Monitors Std Printers

Product

May June

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IT Infrastructure Partnership Transformation Update

End-to-end processing for non-standard products

Total number of items procured

Product May JuneServers 61 42

Network 193 1,275

Software --- 3,837

Maintenance 902 506

Misc. 3,060 3,533

17.115.4

23.0

14.0 14.1

7.4

15.4

39.7

15.5

0

5

10

15

20

25

30

35

40

Average Days

Products

May June

Note: The end-to-end processing time includes the time from submission of the eVA request until the proof of delivery is received from the vendor.