Horizon BCBSNJ IT at a Glance 2013 Production Support • 91% of 56 million claims were processed electronically • Handled nearly 16 million transactions with other BCBS Plans (10% increase over 2012) • Process Automation robots processed 13 million claims (27 percent increase • Receive roughly 580 million inbound emails/year (of which, roughly 522 million are blocked as spam/viruses). • ICOE processed 37 billion records across six data domains, using 150+ systems Size and Scope • Internal Staff of over 500 employees • Over 1,000 Outsourced Resources • Engagement with 10 major vendor partners • Data Centers in Newark and Wall • $260 million operational spend Storage • Nearly 6 petabytes of storage – enough to house a music collection of roughly 1.5 billion MP3 files; or 6x the Library of Congress • Currently using 32 miles of cables • Replicate storage data to and from our Newark and Wall locations (100 fiber miles apart) in less than 2 milliseconds – or, faster than it takes you to blink Features: • Over 300 systems • 3,000 interfaces • 3,000 servers • Over 10K devices (i.e., desktop, laptop, virtual, mobile). • 60 percent of our servers are virtualized. • Over 2,600 virtual desktops Architecture