IT Disaster Recovery Services Program

v.20171107

IT Disaster Recovery Services ProgramQ4-2017 ISAC Update

11/17/2017 2

IT Disaster Recovery Strategy Implementation

Data Center Strategic Plan

Part 1 Part 2

Part 1

Disaster Recovery Strategic Plan

Office + Data Center

Office

Data Center

Office + Data Center

• Tampa

Office

Data Center

Office

Data Center(Disaster Recovery)

2008Part 2

Cloud based Services(Production, Development,Disaster Recovery)

Software (Platform) Development

Life-Cycle

Assess Transform

Retire

2016 2019

Activity 2016 2017 2018 2019 2020 20-x

P0 : Program Management

P1 : Data Center Services Procurement

P2a : Disaster Recovery Infrastructure Refresh

P2b : Disaster Recovery Services Build and Test

P3 : Disaster Recovery Service Migration

P4 : Data Center Decommission(s)

P5 : Application Cloud Services (at opportunity)

Program Operational

Implementation Goals

Decouple data center operations from office facility operations, per the approved Long-Term Data Center Strategy.

Address known facilities risk of lease expiration in 2019 and plan to move data center operations from the Tampa office space to a purposed data center service location.

Provide time for infrastructure refresh activities to coincide with planned data center move for a more effective ROI.

Use Disaster Recovery exercise plans to validate service migrations from existing to new recovery site location.

Allow legacy retirement and other new projects to consolidate and enhance applications prior to data center moves.

Information Systems Advisory Committee Report | ITDRS

11/17/2017 3

IT Disaster Recovery Services Program

Phase 1 – Data Center Procurement• P1.1 – RFI Activity and Solution Requirements. [Completed]• P1.2 – Contract Review and Discussions. [Completed]• P1.2 – Data Center Procurement [Restarted Q3-2017]

Output of 2016-2017 company budgeting activities requested suspension of procurement activities (Phase 1) of the program until Q3-2017. This suspension of procurement for colocation data center was determined to help manage organizational expenditures in 2017, with minimal risk to program objectives. As planned, this program has been restarted in Q3-2017 with rapid acceleration now related to Tampa Real Estate Strategy objectives.

Phase 2.1 – Data Center Build – Infrastructure Design• P2.1 – Infrastructure Design

The technical design and planning work has restarted and is aligned with scheduled infrastructure refresh actions of 2018. Specific designs for future state disaster recovery and migration needs have been reassessed to coincide with 2017-2018 equipment end-of-life activity and data center facility requirements.

• P2.2 – Infrastructure ProcurementInfrastructure procurements associated with the program have resumed in Q3 to support revised migration planning efforts and 2018 budget.


Activity Q1-16 Q2-16 Q3-16 Q4-16 Q1-17 Q2-17 Q3-17 Q4-17 Q1-18 Q2-18 Q3-18 Q4-18 Q1-19 Q2-19

P1 -Data Center DR Services NEW (2016)

P2 -Infrastructure DR Services NEW (2018)

DR Services Migration NEW (2018)

DR Services Retire OLD (2018 - 2019)

Services Transformation (2019-2020)

Retirement of services from legacy systems.

Transition of services from forward systems.

Transformation of services from technology evolution

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ITSRS Program Roadmap

RFI Procure

Design Procure Build

Plan & Execute

Dispose & Close

DR Service Portfolio Management

Drive Disaster Recovery toward Service Oriented solutions.(SaaS, PaaS, IaaS, DRaaS)

[ Available, Scalable, Flexible ]

Drivers

Front End – Procurement cycles for Phase 1 and Phase 2 equipment and services, including end-of-life equipment replacements.

Back End – Enterprise Real Estate Operations (Facilities Management) has the Tampa office lease expiring in October 2019. The IT Disaster Recovery center is located within the Tampa office facility. IT needs to migrate disaster recovery services from this location by mid 2018 for expected office relocation work to occur starting mid 2018.

Strategy – Pickup and Move, followed by transformation of disaster recovery solutions for business platforms through life-cycle needs (retirement, upgrade, enhancement, evolution), which amend the migration plans or delivery architecture.


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Health Activity Complete by Conduct an RFI activity of current market offerings around colocation data

center services and ancillary vendor offerings. RFI effort intended to support the development of forward procurement requirements and contract path review.

03/01/16( COMPLETE )

Develop procurement (solicitation) requirements for future state disaster recovery data center services before September 2016.


Complete the procurement and contracting activity for future disaster recovery data center services prior to January 2018.

01/31/18( ACTIVE )

Phase 1 Key Objectives

Phase 2 Key Objectives Health Activity Complete by Conduct strategy and life-cycle discussions around technology platforms, to

determine alignments and opportunities to maximize platform refreshes, time service renewals and minimize unnecessary capital/contract expenditures going into service migrations.


Develop base technical design requirements for prevailing migration strategy path. Complete technical designs prior to December 2017.

12/01/17( ACTIVE )

Develop procurement requirements for future state disaster recovery technical infrastructure (platforms, products and services). Complete requirements development, contract path reviews and execute prior to January 2018.

01/01/18( ACTIVE )

Complete all needed procurement activities and implementation activities for dependent infrastructure and services to build out and test the forward disaster recovery data center prior to April 2018 so needed infrastructure and services are delivered within the build window.

04/01/18( ACTIVE )

Complete build-out and test of planned disaster recovery data center environment (ready for migration) prior to May 2018.

04/30/18


11/17/2017 6




Health Activity Complete by Complete the migration of all applications and supportive infrastructure

dependent on disaster recovery services, from the existing Tampa data center facility to the new, forward disaster recovery solution by the end of June.

06/30/18

As a function of migration validation, demonstrate the migrated disaster recovery services are capable of delivering to agreed upon performance measures by the end of July.

07/30/18

Health Activity Complete by Complete the turn-down of disaster recovery services, disposal of relevant

assets and release responsibilities of data center operations from disaster recovery duties prior to October 2018.

09/30/18


IT Disaster Recovery Services ProgramReview 2017

11/17/2017 7Information Systems Advisory Committee Report | ITDRS

• 22,000 sq/ft Hardened Data Center Space• 115 Seat Business Continuity Center• Specific Citizens’ Data Center Suite/Cage• Tier 3/CAT 5 Reinforced• 168 Feet Above Sea Level• 160 Miles from Primary Data Center• SSAE16, CJIS, HIPPA, PCI Compliant• Outside Wind-Blown Debris Zone

Connectivity• Dual Homed Fiber Links• Carrier Neutral – State of Florida

Networks (#1 and #2) already in place

• Cloud and Storage Available

• 30 DVR Motion Cameras• Rolling 30 day retention• Proxy Card (doors/elevator)• Seven (7) Layers of Physical

and Logical Security

Security

Winter Haven, Florida DR Data Center

Proposed Space Option

Power/HVAC/UPS• Redundant Generators• 10,000 Gallon Diesel Tank• Redundant UPS• Liebert CRAC



• Department of Financial Services DFS• Florida Department of Agriculture and Consumer Services (FDACS)• Agency for Health Care Administration (AHCA)• Executive Office of the Governor (EOG)• Agency for Persons with Disabilities (APD)• Department of Transportation (DOT)• Department of Corrections (DOC)• Agency for State Technology (AST)• Highway Safety Motor Vehicle (HSMV)• Office of Policy and Budget (OPB)• Department of Economic Opportunity (DEO)• Department of Children and Families (DCF)• Department of Emergency Management (DEM)• Division of Retirement

DSM Disaster Recovery - State of Florida Clients

DSM is on the State of Florida preferred vendor contract for disaster recovery services and has numerous service offerings including multiple types of Cloud Solutions, Managed Service Solutions and Professional Services

DSM has 28 years of experience in serving state agencies, cities, counties, school boards and constitutionals.

www.dsm.net

http://www.dsm.net/



Wind-Borne Debris Region



Winter Haven Facility Advantages• Tier 3, CAT 5 Facility• Former Telephone Central Office• Facility Purpose Built and Infrastructure

(Power/Heating, Ventilation and Cooling) Updated

• Operating Vendors are highly experienced in working with State of Florida Governmental Organizations on acquisition activity and appropriate risk and cost structures

• Recurring network costs for Citizens much lower than required for similar out-of -state locations

• Geographical risk elements, such as distance between centers, height above sea level, wind zones and others, meet the professional reasonability test for exposure to same or multiple human caused or natural disaster/hurricane event activity.



Description Monthly Yearly Ongoing One Time 2018

Rent and Power $40,000 $480,000

Facility and Technology Space Build-out $200,000

Concurrent Network Costs (4 months) $80,000

Movement of Existing Technology Equipment:De-installation, Packaging, Transportation and Installation $200,000

Existing Data Center Decommissioning $100,000

Project Contingency $200,000

Total for Data Center Relocation – 2018 $320,000 $780,000

Total for Data Center Space and Power – 2019 and beyond – Per year $480,000

Costs for establishing Data Center colocation services with space for a divided private suite with required power and relocation of 16 racks of technology equipment from existing Tampa facility to Winter Haven facility. Primary Facility Contract Vehicle: State of Florida Disaster Recovery Contract #991-268-11-1

Description One Time 2018

End-of-Life Hardware Replacement (required even without relocation) $1,489,000

End of Brief



IT Disaster Recovery Services Program

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