1 Safaricom IT Consultancy and Advisory Services IT CONSULTANCY AND ADVISORY SERVICES SAFARICOM INQUIRIES AND SALES: [email protected]SUPPORT: [email protected]CUSTOMER SERVICE MANAGEMENT: 0722 002222 OR 020 4272222
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IT CONSULTANCY AND ADVISORY SERVICES
SAFARICOM
CUSTOMER SERVICE MANAGEMENT: 0722 002222 OR 020 4272222
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Safaricom IT Consultancy and Advisory Services Safaricom IT
Consultancy and Advisory Services
IT Consultancy and Advisory Service Suite?
Safaricom IT Consultancy and Advisory Services is the professional
practice of planning, designing, developing, delivering and
optimizing IT services that are both fit for purpose and use,
thereby providing best value and return on investment for the
organization or customer that uses them.
Today’s savvy enterprises understand that IT managed services help
them change the economics of their IT operating environments for
both applications and infrastructure.
Whether the business is grappling with the Total Cost of Ownership
(TCO) of maintaining their application portfolio, or an impending
capital outlay for an overdue infrastructure technology refresh,
outsourcing to Safaricom, a Managed Services Provider (MSP), can
help customers deal with the significant challenges of managing and
maintaining their complex IT environment.
Customers can trade the worry of unpredictable IT management costs
for an assured level of service at a fixed, pre-arranged cost and
the comfort of knowing that professional operations people are
making sure that service levels are being met.
Why Safaricom IT Consultancy and Advisory Services?
Businesses need to remain competitive by embracing IT professional
services that support their business goals. They have to do this
cost-effectively, often with little in-house Information Technology
(IT) and advisory experience.
The answer to this predicament is to outsource the consultancy and
advisory services to Safaricom. Safaricom offers on-demand talent,
depth of experience, deep resources, skills and huge economies of
scale that allow her customers’ businesses to have both peace of
mind and embrace cost efficiency.
Benefits:
By engaging Safaricom for IT Consultancy and Advisory Services, a
customer is able to: -
Keep abreast with the rapidly changing and dynamic ICT environment
and global trends
Enhance a competitive edge
Access highly specialized talent in the space of advisory, modeling
and strategic planning around IT
Gain an objective view point of their business ecosystem
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Consultancy and Advisory Services
IT Consultancy and Advisory Services
1. Business Continuity Plan Management (BCPM) Consulting:
The Safaricom Business Continuity Management Service ensures that
customer business continuity measures are aligned to their business
objectives and help to:
Prioritize business functions for recovery
Optimize customer RTO/RPO and increase confidence in their business
continuity measures
Reduce insurance and overall risk management cost
Effectively utilize IT Disaster Recovery investments
Prevent customer churn
2. Information Security Management Service (ISMS) consulting:
(leading to ISO 27001accreditation):
Safaricom can help a customer in implementing ISO 27001:2005
ranging from assessing customer information security against the
standard to helping you achieve certification to the
standard.
To achieve certification to the ISO 27001:2013 Information Security
standard it is essential that you can demonstrate the standard is
being rigorously applied to customer ISMS. This will entail:
Ensuring all policies and procedures are properly documented and up
to date.
Ensuring all staff are aware of the relevant processes and
procedures.
That staff are assigned information security roles and what those
roles entail.
Audit logs and other evidence to demonstrate that policies,
processes and procedures are being adhered to. Implement the ISMS
or Project Manage the implementation of the ISMS or;
Provide consulting or advisory services during the review or;
Conduct an audit at the end of the implementation to ensure that
the ISMS has been implemented in accordance with the ISO
27001
Information Security standard.
Internal & Extenal Audits Annual Management Review
Management Support Define Scope & Objectives Perform Risk
Assessment Develop Directives, Standards & Procedures
Operational Security Examples: Security Monitoring/Incident
Management Access Management Patch & Vulnerability
Management
DO
CHECK
3. IT Risk Management (ITRM) Consulting:
Safaricom offers customized solutions related to IT Risk Management
to meet Customer’s business requirements in the following
ways:
Risk-based security audits and assessments to proactively identify
gaps and recommend corrective measures and improvements
Risk and risk appetite assessment
Enterprise security roadmaps
Reporting and continuous monitoring of security controls
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Exe cutive Introduction Study Aids Qualifications
Q uick W
We help implement self-assessment of risk and control, using proven
methodologies, training, and software solutions. This assessment is
designed to:
Create a security benchmark for customer organization.
Identify the strengths and weaknesses of current security
practices.
Prioritize the exposures that present the greatest risk.
Provide risk mitigation recommendations consistent with compliance
regulations, security industry best practices, client industry best
practices, and client business objectives.
5. IT Infrustructure Library (ITIL) Consulting:
IT Infrustructure Library consulting entails:
A specialized discipline, which includes the processes, methods,
activities, functions and roles that a service provider needs in
order to deliver IT services which provide business value for
customers.
A growing profession of people, skilled and committed to delivering
high-quality IT services which bring measurable value for
businesses.
ITIL is the best approach to implement IT service management. The
best-practice guidelines and architectures of ITIL ensure that IT
processes are closely aligned to business processes and that IT
delivers correct and appropriate business solutions.
ITIL V3 Framework:
Consulting Offering
Consulting Offering
Safaricom ITIL Service Offering:
Build, integrate
Safaricom PMO Solution stack is supported by an innovative service
model that offers 360
o degree support over complete
Plan a Build a Integrate a Run lifecycle
PMO in a Box
A breakthrough concept aimed at standardizing constituent projects
within a program/portfolio or an Organisation
“Plug and Play” templates for various PM Process of Projects &
KPIs
Achieves organizational capability build for future projects
Enterprise PMO
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Consultancy and Advisory Services
PMO in a Box details:
One of the biggest advantages of this solution stack is the
exibility it oers in terms of adaptability. It is possible to start
virtually at any layer and can then grow into a full-blown solution
over a period of time.
Safaricom PMO Solution stack is scalable congurable to suit specic
organizational needs robust and provides comprehensive insight
capabilities to organizational projects & programs.
Operational reach
Safaricom consultants as Program Directors/ Managers/ Analysts/
Planners & Schedulers
Standard time tested processes based on PMBOK/ VaI IT/ CoBIT
framework and Tech M experience
Leverage Primavera BPO model - Hosted solution on Tech M data
centers
A delivery model which drives effectiveness of the PMO function
while providing tailored services in an ‘On Demand’ model
PMO Organization
PMO Processes
♦ Simplifies project startup with already defined processes,
customized tool sets and instructions
♦ Enables “apples to apples” comparisons of projects through
consistent
tracking and reporting of status
♦ Ensures that projects are able to take advantage of project
management best practices
♦ All projects are on a consistent technology platform
IT Consulting and Advisory Services Details:
Subscription/ Registration
efficiency
♦ Set up of demos to evaluate areas of opportunity to Increase
efficiency within your organization
♦ Assesment of your operationl environment
♦ Proposal, scope of works definition and review
♦ Contract sign up (Prpopsal and scope of work)
Service Query For Businesses that need to remain competitive by
embracing IT professional services that support their business
goals.
They have to do this cost-effectively, often with little in-house
Information Technology (IT) and advisory experience.
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Consultancy and Advisory Services
Frequently Asked Questions
Services?
A. Safaricom IT Consultancy and Advisory Services is the
professional practice of planning, designing, developing,
delivering and optimizing IT services that are both fit for purpose
and fit for use, thereby providing best value and return on
investment for the organization or customer that uses them
Q. What IT Consultancy and Advisory Services does Safaricom
offer?
A. The IT Consultancy and Advisory Services that Safaricom offers
are: -
– Business Continuity Plan Management (BCPM)
– Information Security Management Service (ISMS)
– IT Risk Management (ITRM)
– Information Technology Infrastructure Library Advisory (ITIL
Advisory)
Q. How do you ensure we meet your needs?
A. Safaricom provides specialized consultancy to ensure the exact
requirements of its clients are covered so they receive the best
help available. Safaricom offers a personal service with a
dedicated person, who will personally handle all assignments from
initial enquiry through to the final report, if required, and
feedback from the client.
Q. How do you quality assure the work of consultants?
A. The Scope of Provision agreement is decided directly with the
client and is signed by both parties to ensure that all aspects of
the consultancy assignment are pre-agreed and the client is
satisfied that all needs are included.
Safaricom solicits feedback from clients following the assignment
and the data collected informs our quality assurance monitoring.
All Safaricom consultants are highly experienced and skilled in the
consultancy sectors and the most suitable consultant will be
selected in the specialist area of the assignment.
Frequently Asked Questions
Q. Is it expensive?
A. It needn’t be. You can use as much, or as little, consultancy as
you need. For a small to medium business, it typically works out at
between one day a week and one day a month.
Consultancy rates may seem high, compared with salaries - but the
difference is not so great when you allow for staff overhead costs.
Also, you have the advantage of being able to turn the consultancy
on or off as required, so you pay only for what you use.
Q. What will I get for the money - what will be the results of the
project?
A. The project will provide you with:
♦ Reports by the consultant;
training courses or on-the-job; and
♦ Your quality system, in use in your organisation.
The consultant cannot guarantee that you will, for example, gain an
ISO 9001 certificate. This depends so much on your own
organisation. But the consultant can advise you as to whether your
organisation is ready for the audit.
Q. What happens during a consultancy visit?
A. The consultant works mainly with your quality person. They may
often call other members of staff in for meetings as well.
♦ One of the main purposes is to gather information about how the
company’s process works, or how people feel it should work. Draft
procedures may be sketched out.
♦ Work done since the last meeting may be reviewed, and there may
be reviews of the overall Quality System from time to time, as it
takes shape. ♦ If participants have prepared thoroughly, it is
possible to get through a lot of work per session.
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Q. What happens in-between consultancy visits?
A. You are likely to find that you have plenty of homework to do
for the next meeting. For example, Quality System documents that
were agreed in outline will need to be written up.
The consultant can review these and send you comments, to be
discussed at the next meeting.
Q. How quickly can I initiate a project?
A. This depends on the project and the expertise required. In
general and for most standard requests, we can have a consultant
assigned to your project immediately.
Requests that require a specific consultant or a fairly specialized
skill set may have to be aligned with the specific consultant’s
schedule.
Q. How will I benefit from cooperating with Safari- com on IT
Consultancy and Advisory Services?
A. You will benefit from:
♦ Professionalism and experience of our
highly-qualified specialists.
♦ Careful analysis of your business needs provides cost-effective,
time-saving and fully up-to-date solutions.
Q. What are the benefits of Consultancy?
A. The main aim and benefit of consultancy is value increase for
your company. This is achieved through higher business process
levels, considerable cost reduction and shorter project delivery
time.
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“Professional operations people are making sure that service
levels are being met”
CUSTOMER SERVICE MANAGEMENT: 0722 002222 OR 020 4272222