March Action Items Kronos Update eVac Demonstration Netscape Migration Vacation App. Karen Jenkins Byron Nash Garrett Bryant Mahbuba Ferdousi Theresa Goriczynski. IT Briefing Agenda 3/18/04. eVax. protect your digital self. What makes our job tough?. Viruses Trojans Worms - PowerPoint PPT Presentation
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Features• Detailed OS Detection• Run Removal Tools• Install Latest Service Pack• Install Latest Critical Updates• Set Windows to Auto-update• Setup the Built-in Firewall
Information Technology at Emory
Information Technology DivisionTechnical Services
Features, cont.• Install/Update/Scan with
Symantec Anti-Virus• Install/Update/Scan with Lavasoft
Ad-Aware• Blank password account detection• Sends user to windowsupdate
upon completion
Information Technology at Emory
Information Technology DivisionTechnical Services
Design Architecture• Modular, portable file structure• Application agnostic• Scriptable for OEMs• Fully-automatic mode for end
users• A la carte mode for advanced
users
Information Technology at Emory
Information Technology DivisionTechnical Services
Case Study: ResNet• 600 calls have been run with eVax
since Freshmen Arrival Weekend• Zero blue-screens• 75% of calls in the ResNet queue
are resolved by an RCC with eVax alone and don’t make it to tier II
Information Technology at Emory
Information Technology DivisionTechnical Services
Current Impact: ResNet• Shifting nature of Tier II calls back
away from virus and hack attempts to application issues
• RCCs resolving more calls on their own
• Better overall perception from customers of fast, effective service
Information Technology at Emory
Information Technology DivisionTechnical Services
Future Impact: ResNet• eVax distributed to end users in Fall
2004, eliminating 50-75% of calls• RCCs have fewer, but more difficult
calls; we can train them for this• RCCs begin to handle some Tier II
calls, allowing more expensive staff to be re-tasked as appropriate
Information Technology at Emory
Information Technology DivisionTechnical Services
What’s the Catch?• Some items are very date-sensitive: