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IT: Be the Change and Culture You Want IT to Be
a personalized behind-the-sceneslook of how an IT department was
dramatically changed through acultural shift
Jim Jorstad, Director, Academic Technologiesand
Mohamed Elhindi, CIOUniversity of Wisconsin-La Crosse
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Key Concepts Towards Effective IT Culture
CommunicationOwnership
EmpowermentLeadershipCollaboration
Fear of FailureCross PollinationProfessional Development
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Understanding the Organizational Cultural
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Top 5 Skills Required of Higher Ed CIO’s
CIO’s InstitutionalManagement TechnologyLeaders
CommunicationLeadership
Technical skillInterpersonal skill
Higher Ed knowledge
Technical skillCommunication
LeadershipHigher Ed knowledge
Interpersonal skill
LeadershipCommunication
Interpersonal skillHigher Ed knowledge
Planning
Center for Higher Education Chief Information Officer Studies[reported in Campus Technology October 2010, Wayne Brown]
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Three Harbingers of Change
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Center for Advancing Teaching and Learning
“Support improvement of teaching and student learning.The Center provides opportunities for instructors to
improve their practice through workshops, conferences,colloquia, informal discussions, grant projects, andindividual consultation.”
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Change on Employees
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Why an External Review?
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Investigate the current state of technology across
campus, looking at the need for information technology
services, how IT services are used, and how they are
organized and funded.Develop recommendations for the direction of
strategic investments in resources, processes, and
organizational restructuring
that will enhance information technologyalignment with and support for the University’s
mission.
External Review Charge:
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The Charge:
“…urged the Review Team to be “brutallyhonest” in its report. The Team takes this
mandate seriously. Where we find either strengths or areas for improvement, we try to
say so in a straightforward manner. Taking our cues from the campus culture of civility and
collegiality, we avoid assigning undue
credit or blame to individuals or small
groups. We see no purpose in doing so.
This report should serve as a catalystfor the community to look forwardand work together to build a vibrant future.”
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1) Communications2) Organization3) Teaching and Learning4) A New Web
5) Support, Training, and Development6) Human Resources for IT7) Financial Resources for IT8) Enterprise Applications, Systems,
Infrastructure, and Facilities9) Governance, Advisory Bodies, and
Relationships10) Organizational Dynamics
Areas of Focus
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Supports technology use byproviding training and learningopportunities, designing and
maintaining engaging learningspaces and systems, managingacademic and workplace
technology projects, andexploring new technologies thatenrich digital life and learning.
Academic Technology Services
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Hitting the Start Button
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Mohamed is comes on scene
Mohamed Comes to Campus
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The overall IT goal
To build a more focused ITorganization with the ability to
proactively adapt to newtechnology, new roles andimplement seamless andcustomer centered process
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ITS Organization
Client Services
AcademicTechnologies
Network
andEnterprise
Services
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The role of history
But this is whathappened before.
But IT did thisbefore…..
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Institutional History
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Working with History
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Building a Leadership Team
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Putting the “help” in the Help Desk
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Putting the “help” in the Help Desk
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Changing the Culture
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Changing the Culture
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Cultural Change Begins
Cross Pollination
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Communications
On-Line AgendaAll- ITS Meetings- unit reportsCross-unit meetingsOpen doors for all managers
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Communications Across Campus
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SpringDepartmentChair'sWorkshop2012ITS
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New staffing and support
Digital Measures Student pick up of exams
ITS Computing Classroom RSVPs
Online SEI's
Discussion Items
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Web Streaming and Lecture Capture
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Educational
TechnologiesTechnical Support
Services
Desire2Learn
Information Technology Services
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1st
and 20!Scoring withWindows 7 and
Office 2010
Jim Jorstad, Director, Academic Technology Services
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Campus Workshops and Seminars
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Emerging Technologies -MOOCs
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Learning From Failure
IT wants to change things
The CIO wants to change things
Do you admit failure?
Do you learn from failure?
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The ITS Work Plan
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IT Work Plan
1) Develop an ITS Master Plan and budgeting process
2) Faculty, students, and staff will have IT technologyinstruction and support to enhance teaching, learning,and work.
3) Students will have universal access to state-of-the-artinformation technologies
4) Campus community will have direct access to data
5) Consistent policies on supported hardware and
software
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Breaking down silos
Distributed leadership
Empowering people to make mistakes
Keys to a Successful IT Culture
C ll b i I IT i d i i ki
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Collaboration-Integrate IT in decision-making
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l ll b
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External Collaboration
l ll b
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External Collaboration
l ll b i
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External Collaboration
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Managerial Elements of Success
HonestyDynamic changes
Knowing where you stand
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IT
New Buildings Provide New Opportunity
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New Buildings Provide New Opportunity
Utilization of Learning Spaces
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0%
50%
100%
47%
14% 10% 4% 6% 2%17%
Utilization of Learning Spaces
Analytics
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Analytics
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Change on Employees
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Three Harbingers of Change
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New ITS Organization
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Lessons Learned
Staff want to move forward
Build right atmosphere for mutual success
New hires bring new dynamics
Communications
Professional development
Learn to laugh, again
K C t T d Eff ti IT C lt
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Key Concepts Towards Effective IT Culture
CommunicationOwnershipEmpowermentLeadershipCollaboration
Fear of FailureCross PollinationProfessional Development
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Questions
IT B th Ch d C lt Y W t IT t B
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IT: Be the Change and Culture You Want IT to Be
Jim Jorstad, Director, Academic [email protected] Twitter- JimJorstad
and
Mohamed Elhindi, [email protected]
University of Wisconsin-La Crosse