Issue tracking, project management and customer service made easy

Issue tracking, project management and customer service made easy

• The company behind VisionProject• Headquarter in Sweden• Offices Stockholm, Båstad and

Malta• Founded in 2001

Phone: +46 (0)771-105000 www.visionproject.se

What?

VisionProject is a powerful and flexibleweb-based software platform for

– Project/process Management – Issue/case/task tracking – Customer Support / Help Desk– Time Management– Document management – Product development/management– Service Management (ITSM/ITIL)– Customer/contact management (CRM)– and much more…

Phone: +46 (0)771-105000 www.visionproject.se

Why?

• Simplifies – communication – planning and daily tasks– information sharing between

colleagues and customers– testing and quality assurance

• Improve– productivity and efficiency– quality and delivery precision– traceability of information and decisions – customer satisfaction, participation and

commitment

Phone: +46 (0)771-105000 www.visionproject.se

Why (2)?

• Reduces– the risk that things are forgotten by

someone– the load on the customer service and

support personnel– Waste

• Improves customer service• High security and availability• Very easy to use and to get started

quickly

Phone: +46 (0)771-105000 www.visionproject.se

How?

• Issues can be reported by– Email– Support center (forms, chat, forums)– Intranet– External applications

• Improved communication by– information sharing– fewer emails

• Improved efficiency by– keeps all information in one place– automated workflow management

Phone: +46 (0)771-105000 www.visionproject.se

How (2)?

• Detailed traceability of– information and documents– decisions taken– activities

• The user interface – high usability with planning board and

drag & drop prioritizing– easy learn – efficient to use

• The system– is reachable from all the world– enables information and support

available – 24/7

Phone: +46 (0)771-105000 www.visionproject.se

Main features

• Manage unlimited number of projects and issues/sub-issues

• Bug/task/issue tracking• Product/service/asset management • Secure file/document management

with version tracking• Discussion forums• Knowledge base• Support center/Service Desk• Planning board/Kanban board• Active issue linking

Phone: +46 (0)771-105000 www.visionproject.se

Main features (2)

• Automated workflow engine• Email ticketing and notifications• Manage versions and builds• Powerful search, filter and

reporting, including free text search on documents

• Time tracking – work log on issues• Export functionality to xls, pdf, xml,

csv, rtf, MS Project• Contract and SLA management• Context menus for ease of use• Drag & drop timeline management

Phone: +46 (0)771-105000 www.visionproject.se

Licensing models

• Hosted solution• Dedicated hosted solution• Installed version• OEM

Phone: +46 (0)771-105000 www.visionproject.se

Implementation

• Implementation– by customer – by customer with support from

Visionera, including workshops, training, project management, process improvement etc

Phone: +46 (0)771-105000 www.visionproject.se

Other services

• Premium Services– Support– Backup

• Customer specific adjustments– Functionalities– Reports

• Import/Export of data• Hosting services

– Subversion, CVS, FTP server, wikis, blogs, etc

Phone: +46 (0)771-105000 www.visionproject.se

Other services (2)

• Consulting services– Integration – Business Process Improvement– Workshops– Configuration– Expert services around Service Desk

management

• Training– Onsite or online– ITIL training

Phone: +46 (0)771-105000 www.visionproject.se

Customer referencesVisionProject is used by customers in over 30 countries, such as:

EDB - www.edb.se

Fackhandelsdata - www.fhd.se

Future Value Recruitment - www.futurevalue.se

Holmedal Data AB - www.holmedal.se

KGH Customs Services - www.kghcustoms.com

Lindab - www.lindab.com

Linkon AB - www.linkon.se

Meta Communication International - www.metacommunication.com

Nameless - www.nameless.co.uk

Navigraph - www.navigraph.com

Östhammar kommun - www.osthammar.se

Polystar OSIX AB - www.polystar.com

Prodacapo - www.prodacapo.com

Restech - www.restech.se

Sydtotal AB - www.sydtotal.se

Tranås kommun - www.tranas.se

Ventek - www.vedteksys.com

WealthTouch Inc - www.wealthtouch.com

And many more …

Phone: +46 (0)771-105000 www.visionproject.se

Future - 2011

• Corporate chat• Social project functionality• Project planning board• Dynamic Gantt with drag and drop• Efficient time sheet management• And more killer features ...

• For detailed planned features see: https://www.visionproject.se/releases.html

Phone: +46 (0)771-105000 www.visionproject.se

More information:

http://www.youtube.com/user/VisionProjectHQ

http://www.visionproject.se/featuresOverview.vm

Phone: +46 (0)771-105000 www.visionproject.se