Capturing Excellence Northern Ireland Quality Awards 2006 In this Issue: Featuring the Best Practice of the Northern Ireland Quality Award Winners x Excellence in Action events x Call for Assessors x Tips for Assessing the Quality of your Leadership and much more! Issue 4: January 2007 Sponsored by
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Issue 4: January 2007 · Capturing Excellence Northern Ireland Quality Awards 2006 In this Issue: Featuring the Best Practice of the Northern Ireland Quality Award Winners x Excellence
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In this Issue:FeaturingtheBestPracticeoftheNorthernIrelandQualityAwardWinnersx ExcellenceinActioneventsx CallforAssessorsx TipsforAssessingtheQualityofyourLeadershipandmuchmore!
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Issue 4:January2007
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Compete January 2007 // Centre for Competitiveness
“As a further step on our quality journey we engaged with the Centre for Competitiveness to participate in the EFQM programme. Reviewing all aspects of our business identified a number of areas for improvement. This has strengthened our position as the leading Funeral Service provider in Northern Ireland.
We are delighted to have achieved the Northern Ireland Quality Award and wish to encourage those who may be considering a similar journey.”James Brown, MD, Funeral Services NI
“Assessment using the Excellence Model brings Copeland, Cookstown many benefits - external validation of our progress, confirmation of the relevance of our own internal performance reviews and, of course, demonstrating to others that we have a good story to tell.” John McAfee Plant Director, Copeland Ltd
BEING AN ASSESSOR
“Taking on the role of Awards Assessor is an excellent personal development exercise which enhances our organisation’s knowledge of how to manage improvement and enables the transfer of good practice observed elsewhere”. Peter McElhinney, NI Housing Executive
An air of achievement:TheteamatCopeland’s,whichmanufacturescompressorstotheairconditioning,refrigerationandheatpumpmarketsmarktheirsuccessintheawards.
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Public SectorNI Housing ExecutiveTheHousingExecutivehasbeenengagedinastructuredimprovementprogrammeforseveralyears.Duringthattimetherehasbeenasignificantdegreeofchange,particularlywithregardtotheModernisingServicesagenda.TheyhaveasuccessfulbackdropofIiPandChartermarkaccreditationandhaveprogressedthroughStepstoNIQualityAwardwinningstatus.
“We use the EFQM Excellence Model as the overarching framework for managing our Business Improvement Strategy. Regular, independent external asessment as part of the NI Quality Award Process enables us to assess and measure our progress and identify further improvement. Our submission document reflects the contribution of every member of staff.” Paddy McIntyre Chief Executive NI Housing Executive
“Achieving the NI Quality Award provides wonderful impetus for our improvement efforts. The process of assessment helps us to reinforce our strengths as well as identify improvement areas. We have learnt a lot from the process and now have external confirmation that we are a good organisation.” Father Brown Principal, St. Colmans College
“We found the Awards process one of the most demanding we have undertaken. The degree of rigour in the process forced us to ask searching questions not just about how we operate, but also about the rationale behind why we do things in a particular way.”Bro McFerran Chief Executive, Northbrook
Switched on to excellence: NorthbrookTechnologyHRDirector,RoseKelly,celebratesthecompany’ssuccessintheschemewithCforC’sBobBarbour,havingdemonstratedaclearfocusonimprovingprocessefficiencyandprovidingstrongandeffectiveleadership.
By the book:StColman’sPrincipal,FatherBrown,withstaffandpupilsattheschool,celebrateswinningtheleadingaward,whichistheresultofcontinuousimprovementandeffectiveleadership.
Levels of RecognitionTheCentreforCompetitivenessiscommittedtoassistingyouonyourJourneytoExcellenceandhasdevelopedaseriesofrecognitionstagestoassessandrewardorganisationsontheirprogress.
EFQM Committed to ExcellenceThispan-EuropeanrecognitionsystemisdesignedfororganisationsatthebeginningoftheirJourneytoExcellenceandfocusesonhelpingthemtounderstandtheircurrentperformancelevelandestablishimprovementpriorities.
EFQM Recognised for Excellence/Mark of Excellence and the highest level of recognition the NI Quality Award areallbasedontheEFQMExcellenceModelandfollowthesameassessmentprocess:
The Public sector Steps to Excellence and Private sector Award of Excellence promoteandrecogniseorganisationsatvariousstagesoftheirJourneytowardsExcellence.
EFQM Recognised for Excellence ThepanEuropeanEFQMRecognisedforExcellencewasharmonisedin2006withthepreviouslydevelopedIrelandMarkofExcellencerecognisingorganisationsthatareprogressingtowardsrolemodelstatus.ToachievetheEFQMRecognisedforExcellence,organisationsneedtodemonstratethattheyhave;
Committed to helping you improveCentreforCompetitivenessisnotforprofit,independentandmemberbased
NI Quality Awards & Recognition Process 2007 - Timetable
March: AssessorRecruitment
29 March:HowtoprepareyourSubmission
31 Aug: ClosingdateforSubmissions
4-6 Sep:AssessorTraining(Newcomers)
6 Sep: AssessorTraining(Returners)
20 Sep:Howtoprepareforasitevisit
w/c 1 October 2007: PreliminarySiteVisits
4 Oct: PreliminaryJudgesmeeting
Oct: AssessorsConsensusMeetings
w/c 12 Nov: SiteVisits
6 Dec: FinalJudgesMeeting
Jan 08:GalaCeremony Have you inspired your employees and given them a sense of purpose?Yourstaffdemonstratetotalcommitmenttoachievingobjectives.
Do your employees understand their role and impact in the organisation?Youremployeesallknowwhatisexpectedofthemintermsofcontributiontoperformance.
Do you continually review performance?Performanceinformationisusedtodrivecontinuousimprovement.
Have you identified appropriate measures of performance for all areas of activity?Performanceindicatorsareinplaceforfinancial,employee,customer,operationalandsocietalaspects.
Do you insist on having a system that identifies and removes obstacles?Problemsareidentifiedthroughexperienceandmeasurementandcommunicatedthroughmeetingsandsuggestionschemes.Thecultureisonewhereproblemsareseenassolutionswaitingtohappen.
Do you regularly interact with key stakeholders (customers, suppliers, society etc)?Youknowwhatyourcustomersandotherstakeholdersneedfromyouandwhatyouneedfromthem.
Is your organisation’s vision and mission relevant and meaningful?Youknowwhatyouaretheretodoandhaveidentifiedtheessentialtasksneededforsuccess.
Do you lead by example and practice what you preach?Youleadbychampioningimprovementandactivelysupportandvisiblyparticipateininitiatives.
Are appropriate people involved in the planning and decision making process?Problemsareopenlydiscussedandcollectivelysolved.Employeesareallowedtoimplementtrialsandsuggestrecommendations.
Do you understand and apply the Fundamental Concepts of Excellence?TheorganisationhastotalleadershipcommitmentandacceptanceoftheFundamentalConceptsofExcellencewhichareembodiedintheorganisation’soperationsandstrategies.
The Fundamental Concepts of ExcellencezxPeopleDevelopment&InvolvementzxContinuousLearning,Improvement&InnovationzxPartnershipDevelopmentzxCorporateSocialResponsibilityzxResultsOrientationzxCustomerFocuszxLeadership&ConstancyofPurposezxManagementbyProcesses&Facts