Issue: 20 June/July 2017 Residents of Fairhaven have just returned from a beautiful cruise Sydney-Moreton Island. Much fun was had by all – both on and off the liner! Fairhaven Services Ltd. 209 Brisbane Water Drive, Point Clare 2250. OFFICE HOURS Monday - Friday, 8am - 4pm. TEL 4349 5500 EMAIL [email protected] WEB www.fairhavenservices.com.au FACEBOOK fairhavenservicesltd Registered Charity ABN 83 058 123 729. Fundraising Events FAIRHAVEN, POINT CLARE: • Point Clare Car Boot Market, 2nd Saturday of each month. 9am-1pm. Next Dates: 8 July, 12 August • Spring Fayre Sat 23 Sep, 9am-2pm Support Have a fundraising query? Want to make a donation in cash or kind? Able to volunteer? Please direct all enquiries to Leanne Lonergan on 4349 5500. Welcome to our winter issue of Quality Circle. This is the third since I have been CEO so time is definitely marching on! Based on your feedback from the recent staff survey, we are working hard behind the scenes to make a number of operational improvements. A priority for me is supporting our staff to deliver quality outcomes to participants through an effective recruitment, induction and ongoing training program. We are also working to improve two-way communication so that everyone is well informed and feels they can have a say and be heard. Culture is key, and it is very important that each of us belongs to ‘One Fairhaven’ and that we have a shared understanding of who we are and what we stand for. We will build on Fairhaven’s strong local history as a quality disability service provider, update our practice and identify operational efficiencies. I am currently working on a 12-18 month plan that will see us focus our efforts on four key areas: Unity: Establish and embed a ‘One Fairhaven’ collaborative culture that supports and empowers our people to deliver service excellence. Quality: Deliver best practice, person centric services that delight and satisfy our participants. Sustainability: Redesign individual business models to achieve organisation-wide viability, improve operational performance and generate capital for reinvestment and growth. Profile: Raise Fairhaven’s profile to top three awareness within the Central Coast charitable/NFP space by embedding the core elements of our brand message across all communication. We are also strengthening our bi-monthly family group meetings, using the time together to share information and look for ways to improve our services and participant outcomes. In other news, we recently settled the purchase of our property at Tuggerah and will now lease it back to continue business as usual. The new owners are Ecoline, a company that constructs treetop rope courses in Europe and Australia. They have generously offered to take our Tuggerah ADE team on a treetop adventure in a ‘get to know the neighbours’ exercise… should be fun! Enjoy this issue … until next time. Warm regards Monique Cardon, CEO Dear Parents, Carers and Guardians
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Issue: 20June/July 2017
Residents of Fairhaven have just returned from a beautiful cruise Sydney-Moreton Island. Much fun was had by all – both on and off the liner!
Fairhaven Services Ltd. 209 Brisbane Water Drive, Point Clare 2250. OFFICE HOURS Monday - Friday, 8am - 4pm.TEL 4349 5500 EMAIL [email protected] WEB www.fairhavenservices.com.au
FACEBOOK fairhavenservicesltd Registered Charity ABN 83 058 123 729.
Fundraising EventsFAIRHAVEN, POINT CLARE:• Point Clare Car Boot Market, 2nd Saturday of each month. 9am-1pm. Next Dates: 8 July, 12 August• Spring Fayre Sat 23 Sep, 9am-2pm
SupportHave a fundraising query? Want to make a donation in cash or kind? Able to volunteer? Please direct all enquiries to Leanne Lonergan on 4349 5500.
Welcome to our winter issue of Quality Circle. This is the third since I have been CEO so time is definitely marching on! Based on your feedback from the recent staff survey, we are working hard behind the scenes to make a number of operational improvements. A priority for me is supporting our staff to deliver quality outcomes to participants through an effective recruitment, induction and ongoing training program. We are also working to improve two-way communication so that everyone is well informed and feels they can have a say and be heard. Culture is key, and it is very important that each of us belongs to ‘One Fairhaven’ and that we have a shared understanding of who we are and what we stand for. We will build on Fairhaven’s strong local history as a quality disability service provider, update our practice and identify operational efficiencies.I am currently working on a 12-18 month plan that will see us focus our efforts on four key areas:Unity: Establish and embed a ‘One Fairhaven’ collaborative culture that supports and empowers our people to deliver service excellence.Quality: Deliver best practice, person centric services that delight and satisfy our participants.
Sustainability: Redesign individual business models to achieve organisation-wide viability, improve operational performance and generate capital for reinvestment and growth. Profile: Raise Fairhaven’s profile to top three awareness within the Central Coast charitable/NFP space by embedding the core elements of our brand message across all communication. We are also strengthening our bi-monthly family group meetings, using the time together to share information and look for ways to improve our services and participant outcomes. In other news, we recently settled the purchase of our property at Tuggerah and will now lease it back to continue business as usual. The new owners are Ecoline, a company that constructs treetop rope courses in Europe and Australia. They have generously offered to take our Tuggerah ADE team on a treetop adventure in a ‘get to know the neighbours’ exercise…should be fun! Enjoy this issue … until next time.
Warm regards Monique Cardon, CEO
Dear Parents, Carers and Guardians
Quality Circle Newsletter – June/July 2017 2
There are six National Standards that apply to disability service providers. The Human Rights principles overarch all the National Standards. This newsletter we feature Standard Two: Participation and Inclusion. The intent of this standard is to promote the connection of people with disability with their families, friends and chosen communities. It also requires that services work together with individuals to enable their genuine participation and inclusion.Rights for peopleI have the right to participate in my chosen community. I also have the right to decide how I have contact with family, friends and community.
Outcomes for peopleI follow my interests, with the support of my services, family, friends, carers or advocates.
Standards for serviceThe service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
Earlier this year we partnered with Adssi HomeLiving Australia (AHLA) to apply for a case management grant to help some of the people working in supported employment to consider other day time activities. We recently found out that we were successful!
This means that people working in our ADE can learn about, consider, trial and potentially choose other things to do that will provide better life outcomes than working in an ADE. Case management will help people to make informed choices about staying or leaving supported employment, and will assist with future planning.
This is a free service. If you are interested please speak with either Julie Maloney or Lynne Turley.
Places will be limited to 15-20 maximum and people with lower workplace productivity who will most likely benefit from case management will be given priority.
TUGGERAH Employee of the Month Encouragement AwardMarch 2017 Kylie Cheney Aaron Pereira/Chris SibraaApril 2017 Dallas Welling Hannah Langbridge/ Janet Bromfield-Ross/ Vicki Bailey
POINT CLARE Employee of the Month Encouragement AwardFebruary 2017 Chantelle De St Pern Stephen DowningMarch 2017 Michelle Wardell David OrrApril 2017 Michael Frame Tetaake Brennan
Ray Sullivan – 14 years with us. Pictured above with his Mum and sister, Carol.
Stephen Smith – 25 years with us. Pictured with CK on his left.
Fairhaven is a proud supporter of the annual Coast Connect Day to be held this year on Wednesday 26 July. Connect Day supports people who are homeless, at risk of homelessness or simply doing it tough by providing access to free food, clothing, winter blankets, community services and toiletry items – things that we might take for granted.
We have a donation point in the Point Clare kitchen. Please pop a few extra things in your shopping trolley over the coming months like shampoo, conditioner, toothpaste, feminine hygiene products, toothbrushes, deodorant, skin care and soaps and drop them into the kitchen crate. Please also go through your cupboards and pull out any clothing, winter woollies, sheets, blankets and doonas. These larger items can be dropped off at Niagara Park Stadium by 21 July.
www.fairhavenservices.com.au 3
Welcome to Jonathan Webb, who moved into his new home at our Kincumber site in May. Jonathan is settling well and enjoying spending time with his new housemates.
Welcome back to four very excited Residents! Ruth Brown, Lindy Caldwell, Jo Ranken and Julie Brown (pictured above) recently returned from their four day cruise to Moreton Island in Queensland. Much fun had by all!!
Buy the 2017-18 Newcastle, Central Coast and the Hunter Edition Entertainment Book from Fairhaven! Order through Fairhaven reception or via this website address: http://www.entbook.com.au/36188x
It costs $65 and 20% from every Book sold contributes to supporting our fundraising!
ADE staff recently attended a training course on Abuse and Neglect.
Fairhaven Fishing ClubMichael and Nicholas caught a bream fish at Ettalong last week! Join in on Saturdays, 11am-3pm. $15 includes bait. Pick up available from Tuggerah or Point Clare.
Slow Calling Bingo Great for all ages and abilities. Fridays 1.30pm-3pm. $5 includes tea and bikkies.
Literacy and Numeracy Have fun with reading, writing, dollars and sense! Wednesdays 10am-11.30am. $8
Two new activities now run each week at the Point Clare Community Buildling:
To book a spot at any activity call Pat Shandil on 4349 5500.
Sarah Williams has joined the Fairhaven team as Fundraising Manager. Sarah is responsible for the retail precinct and to raise funds through events (including our markets and fairs), grant applications, donors and bequests, corporate engagement and sponsorships. She also has overarching responsibility for marketing, communications and brand management.
Vintage Fair welcomes the new Re-Create Co-ordinator, Scott Creagh who joins the Social Innovation team. Scott will now lead the pallet furniture team.
Vintage Fair also welcomes Kim Stevenson who fills in for Judy Delbridge who is on holidays for six weeks. Kim is another clever crafty who specialises in making her own vintage clothes and accessories. She will lead the upcycling team to continue their creative work making stock for the school house and pop up shop.
Fairhaven Point Clare and Tuggerah sites each gathered for a Morning Tea on 25 May, enjoyed tasty treats and a cuppa, and raised over $300 to help beat cancer!
Our community mini-bus is able to help some clients live an active and engaged life. But we want to help more!
With a hydraulic chairlift installed in our iMax bus, whether in a wheelchair or on crutches, more people would be able to get about in the community and experience the joy of discovery, belonging and celebration. We need to raise $20,000 to make this possible.
As we near the end of the financial year now is a good time to make a tax deductible donation to charitable causes you care about. A donation to Fairhaven will go a long way toward achieving our goal to install the hydraulic chairlift. You can help! Get on board! Give generously by 30 June.
Donate by calling 4349 5500 or online at our website: www.fairhavenservices.com.au/donate
Congrats to Tuggerah employee Wendy Doswell for her Special Olympics ribbons in Bowling!
In our recent Parent Meeting we clarified that participants do not have to pay for support worker meals. We also provided information on the NSW Companion Card which allows a person’s carer free entry into participating venues and events.If you’d like further information about these topics or anything else, contact Roslyn Murphy, our Client Relations Officer, on 4349 5500
We have entered Vintage Fair in the NSW Business Chamber Awards in the category for Social Enterprise Excellence! Wish us luck.
Jo Henderson in the upcycling team is becoming quite a whizz at sashiki stitching. Pictured here funkying up some pillows slips for the Erina pop up shop. Great work Jo!
• Read a book: Vintage Fair Shopping Village Bookstore now has a catalogue system that enables our customers to search for a particular book title at our bookstore. The system is up and running and searches are currently available Mondays, Tuesdays, Thursdays and Fridays until 2pm.
• Craft and create: Winter is a great time for crafting in front of the fire… our Destash Shed is filling rapidly with fabrics, yarns and haberdashery and we have wood kindling available for sale down in the Shopping Village! Fill your own bag, box or boot for a donation!
• Stay warm and cosy: The Op Shop clothing department is full with great winter clothing items for ladies, men, kids and babies and we have a huge amount of cuddly warm blankets and throws in our ‘Linen Cupboard’ in the Op Shop.
• Be entertained: Our Green shed has a huge range of DVD’s, CD’s and jigsaw puzzles and games from just $1.
Vintage Fair Shopping Village has got you covered!
NEWS FROM VINTAGE FAIR
Vintage Fair Shopping Village. TRADING HOURS Monday - Friday, 9am - 4pm. Saturday, 9am - 2pmTEL 4349 5500 EMAIL [email protected] WEB www.fairhavenservices.com.au/vintage-fair
FACEBOOK and INSTAGRAM vintagefairshoppingvillage
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