Issue 14-customer_news_autumn2008

Stockportat homeStockport Homes’ Customer Newsletter Issue 14: Autumn 2008

CustomerAwards 2008

page 18 and 19

Two become onefor StockportHomes’ familypage 32

New Boardmembers

pages 26 and 27

For more information about the new ‘skills for life’courses, please see page 16

Stockport at home - Autumn 2008 Issue 14 www.stockporthomes.org2

Environmental Development newsUseful telephone numbers

Stockport Homes' contacts

Anti-Social 0845 833 4444Behaviour24hr hotline

Carecall 0161 218 1655

Customer 0161 474 2600Feedback

Customer Finance 0845 129 7010AutomatedPayment Line

Customer 0161 474 2862Involvement Team

Housing Options 0161 474 4237Team

Investment Programme 0161 474 4407Hotline

Leasehold Officer 0161 218 1364

Repairs 0845 644 4304

Resettlement 0161 474 3772Team

East Area

Customer Finance 0161 474 2677Team

Housing Office 0161 474 4372

West Area

Customer Finance 0161 474 2668Team

Housing Office 0161 474 4371

Stockport Council’s contacts

Community Development 0161 480 1211Team

Community Safety 0845 833 4444Unit

Contact Centre 0845 833 4444

Environmental 0845 833 4444Services

Play Development Team 0161 474 4471

Other useful contacts

Connexions 0161 480 1211

Furniture Station 0161 456 0717

GM Procure 0161 968 0377

Greater Manchester 0161 872 5050Police

Police Community and 0161 474 3010Race Relations Officer

St. Ann’s Hospice 0161 445 7990

Transco (gas leaks) 0800 111 999

3Stockport at home - Autumn 2008 Issue 14www.stockporthomes.org

Customer news

Deliveringnewslettersto yourdoorYou may have noticed that this issue (and theSummer one) of 'Stockport at home' and yourrent statement was hand delivered to you by amember of Stockport Homes’ staff rather thanposted to you. This forms part of StockportHomes’ eyes wide open initiative where weencourage staff to keep their ‘eyes wide open’for issues while they are out on estates.

Here are some of the things that staff reportedduring their summer deliveries:

• broken fences and gates;• overgrown grass;• smashed windows;• furniture and electrical equipment incommunal areas;

• sofa and rubbish in the front gardens;• overgrown hedges;• graffiti on communal area walls;• broken pavements;• dumped rubbish;• broken wooden fences around communalgardens; and

• no front gate.

All of these issues have been passed to the AreaHousing Offices to resolve (where it is theirresponsibility) or to the relevant Councildepartment.

It was necessary to break into one particular flat(see photo below) as staff out deliveringnewsletters noticed a strong smell coming fromthe flat. The Area Housing Office is now workingwith the tenant to ensure the flat is cleaned up.

Please look out for an update on improvementsmade to your estates following the handdeliveries in the next issue of ‘Stockport athome’.

If you spot any of the issues mentioned in thisarticle on your estate, please contact your AreaHousing Office.

Chief Executive Helen McHaledelivering newsletters in July


Customer news

Answer phone messagesPlease make sure that when you leave an answerphone message for a member of StockportHomes' staff that you leave your name, addressand telephone number. If you do not leave yourcontact details we have no way of contacting youto answer your query. Thank you.

Read Stockport at home on-lineWe are now offering customers the chance toread this newsletter on the internet rather thanreceiving a paper copy of the newsletter. If infuture you would like to receive an electroniccopy instead of a printed one, please emailNicola Mileham, Marketing and CommunicationsOfficer at [email protected] or call 0161 474 3768.

Garages to letThere are garage vacancies in various locations across the Borough,which are available for letting immediately. If you are interested,please contact your Area Housing Office (see page 2 for contact details).

Improvements to your homeIf you are planning to make improvements to yourhome, you must obtain written permission fromStockport Homes before starting the work. Thisis part of the terms and conditions of yourTenancy Agreement.

Examples of improvement works that requirepermission are:

• fitting a new kitchen / bathroom;• removing / over cladding internal walls;• all electrical work, including rewiring, replacingnew sockets, switches and light fittings;

• all plumbing work;• renewing and removing doors and fittings;• replacing / repairing soffits and associated roofproducts; and

• knocking openings through walls.

There have been a number of incidents at otherlocal authorities where tenants have carried outimprovement works without seeking permissionand have disturbed materials containingasbestos.

For information about asbestos, please contact:Alan Brocklehurst, Asbestos Surveyor on0161 218 1280 or [email protected]; or

Yvonne Higgins, Asset and Investment Officer on0161 218 1314 or [email protected]


Service Improvement news

The Safer Stockport Partnership (SSP) iscommitted to stopping hate crime across theBorough. It is committed to ensuring that thosewho live, work in, or visit Stockport are notharassed or discriminated against.

A hate incident is: “any incident, whichmay or may not be a criminaloffence, which is believed by thevictim or any other person, to bemotivated by prejudice or hate basedon the victim’s race, sexuality,gender, disability or religion.”

Hate incidents are very damaging to society.To be tackled effectively it is essential that allincidents are reported. However, it is important tostress that in some cases, the police may not beable to act unless a crime has been committedor the law broken. In such cases whilst the policewill record the incident, there are other agencieswho may be able to assist.

If you have been a victim of, or witnessed, a hateincident, we would encourage you to report itdirectly to the Police. You can either:

• telephone the Greater Manchester Policeenquiries number 0161 872 5050;

• report the incident via the Greater ManchesterPolice website: www.gmp.police.org; or

• report it to the Police Community and RaceRelations Officer on 0161 474 3010.

If you would prefer not to report directly to thePolice, there are a number of other places whowill take your report, and pass it on to the Police.

These reporting centresinclude:

CommunityDevelopment Team0161 474 2170

Stockport Council(Community Safety Unit)0161 474 3163

Stockport Council (Contact Centre)0845 833 4444

Stockport Homes' Anti-Social Behaviour(ASB) Team0161 218 1498

Stockport Homes' East Area Housing Office0161 474 4372

Stockport Homes' West Area Housing Office0161 474 4371

Victim Support0161 477 9597

Whichever agency you decide to reportthe incident to, the person who takes thedetails of the incident will complete a HateIncident Reporting form. This form will beforwarded to the police for further action,if necessary and with your consent. Allcases are treated with completeconfidentiality.

At every stage you will be consultedas to how you wish to proceed.


Every two years StockportHomes has to carry out asurvey of tenantsatisfaction using a sampleof its customers. This iscalled the Status Surveyand covers a whole rangeof issues from repairs tolocal neighbourhoods tothe number of people inthe household.

The results are used to compare ourperformance with other housingorganisations nationally. The surveywas posted out to a random sampleof 2,000 customers across theBorough week commencing15 September 2008.

We would like to get as largea response as possible. If you areone of the 2,000 customers whoreceived a questionnaire, please takethe time to complete and return itbefore 31 October 2008.

All returned questionnaires will beentered into a free prize draw towin one of six prizes ofshopping vouchers! Terms andconditions for the prize draw can befound on our websitewww.stockporthomes.org

For more information about thissurvey, please contactPhil Rhodes, Service ImprovementOfficer on 0161 474 2854,or [email protected]


StatusSurvey2008


The Service Improvement Teamis responsible for co-ordinatingall comments, compliments andcomplaints received fromStockport Homes' customersand their representatives.

Between April and June 2008,there were 232 complaintsreceived. This is a slightincrease compared with theprevious three months. Themajority of complaintsconcerned Repairs andInvestment works.

Stockport Homes has a targetof 10 working days (two weeks)to respond to a complaint.Between April and June 2008,we responded on average

within nineworkingdays.

StockportHomes alsoreceived 60complimentswhichconcernedvarious areasof the organisation. Forexample, Repairs, Investmentworks, Homeless Services,Housing Options and HousingManagement.

Wherever possible, StockportHomes uses customer feedbackto improve services. You cansee some examples of how this

has been done below, in the'you said, we did' section.

If you would like to give acompliment or complaint,please contact the CustomerFeedback Officer on0161 474 2600, [email protected] text 07891 949399.

A window cleaning service has nowbeen introduced at this block.

The seating has now been changedand the button is now moreaccessible.

A form has been introduced which willallow improved monitoring of the workand help ensure contractors do not fallbehind.

Stockport Homes now has regularmeetings with the contractor tomonitor performance.

You were unhappy at the lack ofwindow cleaning service in oneblock of flats.

You were unhappy about thelocation of the exit button in oneof our offices as it was too closeto the seating area.

You were unhappy about howlong it took for refurbishmentwork to be completed in yourhome.

You were unhappy about theperformance of one of ourcontractors.

?

You said We did

?

?

?

��

��

��

��

Customer feedback



Stockport Homeswelcomes complaintsfrom customers, as theyhelp us to improveservices. Most peoplewho make a complaintbehave very reasonably.

Unfortunately, a very small number ofcustomers behave unreasonably whenmaking complaints. For example, theymay contact several different staff aboutthe same complaint, or keep adding newthings to their complaint or contact uscontinuously about the same issue,without giving us time to resolve it. Theseare known as vexatious complaints.

This small number of people can take upa lot of staff time, which means we cannotspend time dealing with other customers.

To help to deal with this small minority ofcustomers, we have introduced aVexatious Complaints Policy. This sets outwhat we consider to be unreasonablebehaviour by customers and clearly stateswhat action we will take. For example, wemay restrict someone to only contactingone member of staff, or only speaking tostaff by appointment.

This new policy has undergoneconsultation with customers through theCustomer Actions Groups (CAGs) andTenants' Federation to make sure it isreasonable and easy to understand.

If you would like moreinformation about this Policy,you can see it on our website atwww.stockporthomes.org orcontact the Customer FeedbackOfficer on 0161 474 2600or [email protected]


Fire Service news

Greater Manchester Fire and RescueService wishes Stockport Homes’customers a happy and safebonfire night Greater Manchester

Fire and Rescue Service

Bonfire night is a time when families and friendsget together to enjoy the fireworks and bonfires.It is also one of the busiest times of year forGreater Manchester Fire and Rescue Service.

Deputy Borough Commander at Stockport, GedHiggins says,

“The number of calls our Control Room receives over the bonfire period is approximately ten times more than normal. At the peak times over thisperiod we are receiving calls at therate of one every ten seconds. Thisextra demand places a strain on our service.”

In order to reduce the risk of injury and so thateveryone enjoys a happy and safe bonfire nightthe Service has issued the following safetyadvice:

• Always attend an officially recognised bonfire/ fireworks display.

Fireworks

• If you must have your own fireworks party, leave the lighting of the fireworks to a responsible adult.

• Only ever buy fireworks from a reputable retailer.

• Only buy fireworks marked BS 7114.

• Keep fireworks in a closed metal box.

• Follow the instructions on each firework.

• Light them at arm’s length using a taper.

• Stand well back.

• Never go back to a lit firework.

• Never put fireworks in your pocket.

• Keep a bucket of water nearby if you are setting off fireworks in your garden.

• Never throw fireworks.

• Keep pets indoors.

• Alcohol and fireworks do not mix and may lead to injury.

Bonfires

• Never build your bonfire too close to overheadcables or nearby properties. Bonfires should be 18 metres from buildings, trees, fences, overhead cables and car parking areas.

• Bonfires should be no more than three metres in height. There should be a suitable barrier around the bonfire to keep spectators five metres away.

• Always check your bonfire before it is lit, children have been known to build dens insidethem.

• Do not use petrol, paraffin, diesel, white spirit or methylated spirit to light the bonfire – use firelighters instead.

• Do not burn aerosols, batteries, bottles,foam-filled furniture, tins of paint or tyres.

• Keep some buckets of water nearby in case ofemergency and to damp down after the event.

• Always extinguish your bonfire once your partyhas finished.

• Bonfires built on council land without permission will be removed.

By following the Bonfire and Firework Code notonly do you reduce the workload of your Fire andRescue Service but you will help ensure that youhave a successful and safe event.


Sustainability news

Improving the cleanliness of our estates!Stockport Homes aims to createneighbourhoods which are clean andwhich residents can be proud of,working in partnership with a rangeof Stockport Council Services,agencies and our customers. Thisincludes our estate walkabouts towhich residents and partners areinvited, taking part in joint initiativessuch as Intensive PartnershipsSweeps as recently evidenced onOfferton, Lancashire Hill and inCheadle and by the provision ofskips linked to community clean-ups.

The provision of skips is not a core service forStockport Homes and is funded by rental incomefrom tenants, whereas the wider refuse servicesthe Council provides are funded through thepayment of Council tax. In many instances thepeople who use these skips are not the tenantswho pay for them. The responsibility for refusecollection and disposal remains with the Councilwho set the underlying strategy within whichthese services are delivered. This reflects thegovernment’s wider agenda to reduce landfill andencourage recycling. Stockport Homes willcontinue to work with the Council to support thisstrategy.

How do we help?We have a programme of activities and targetedcampaigns to help improve cleanliness acrossour estates as follows:

• Clean-ups – the Area Housing Teams with thehelp of our Caretaking Service have held 19 successful events since the beginning of this year. These have taken place in areas where there have been serious issues of litter, graffiti

and fly-tipping. Skips are made available in addition to recycling facilities.

• Skips – since April 2008 we have worked withthe Council to ensure that they are provided inthe best locations across our estates. Since the beginning of the year, skips have been provided at 95 locations across our estates. Prior to any events taking places, flyers are posted to customers and information is made available at the Area Housing Offices, libraries and local information centres. The Area Housing Team, with the help of the CaretakingService is on hand to help customers.

• Recycling – we encourage all our customers to use the recycling services and facilities. This includes promoting existing facilities and helping to identify new areas for facilities. We have also been working with the Furniture Station, to ensure that any unwanted pieces of furniture or electrical goods are recycled.

• Partnership Working – Environmental Services, Community Safety, Highways, Parks and Recreation Services have all actively been involved in helping to organise and provide resources at these events. This year we have also been working with the Probation Service, who has provided workers to assist inclean-up days.

How can you help?We expect everyone living and working on ourestates to take responsibility for ensuring theirlocal area remains a clean and attractive place tolive.

• Get involved - customers, children and representatives from the local Tenants' and Residents' Associations have all been actively involved in helping to improve their local environment; helping to litter pick, distribute

Details of estate walkabouts can be found in'Dates for your diary' which is enclosed in thisnewsletter or on our websitewww.stockporthomes.org.

Community Clean-ups

For more information aboutCommunity Clean-ups in your area,please contact your Area HousingOffice (please see page two forcontact details).


Improving the cleanliness of our estates!flyers before the event and even door knocking on the day of the event.

• Eyes Wide Open Policy - we encourage all our customers and staff to report issues such as graffiti, vandalism and dumping of rubbish.A leaflet providing details of how to report incidents can be found in your AreaHousing Office or on our website www.stockporthomes.org

• Estate Walkabouts - aim to encourage customers to come along to identify areas where there are issues to be progressed and improved. Customers spend enormous amounts of time on their estate and are in an ideal position to identify and report issues of this nature.


Sustainability news

In December 2007 Stockport wasawarded £584,000 to improve playopportunities for all children and youngpeople living in the Borough.

Where is the funding being spent inyear one?‘More Play More Often’ is an outreach playproject delivered by the Play Development andSports Development Teams. With the lotteryfunding new outreach teams have been formedto run a three year programme of activities. Eachteam has been carefully recruited to ensure thatchildren of all ages and abilities will be able totake part in a range of play and sport activities.

This summer children have been enjoying weeklyfun packed sessions on many of our estates,including Walnut Tree, Lancashire Hill, MarburyRoad, Cherry Tree, Offerton, Adswood,Bridgehall, Goyt Valley, and Brinnington. Activitieshave been a mix of traditional favourites, plus thechance for children to have a go at the moreunusual – has anybody spotted the clay treespirits? But by far the most popular activity thissummer has been den making, the teams havebeen amazed at the children’s creativity!

Brindale House Play Project is a new andinnovative scheme delivered jointly by StockportHomes and the Play Development Team. Play

sessions have been taking place twice a weekover the summer. They have been encouraged toturn the modular building into their very own playspace for the summer holidays. This has involvedmuch painting, sticking and gluing!

Offerton Play Projects – there has been lots ofconsultation with children and local residents overthe last few months to help design new playopportunities across the estate. The landscapearchitects are now preparing the detailed designand works to install the facilities, which will startbefore the end of the year. Watch out for furtherupdates in future issues of 'Stockport at home'.

What is planned for years two andthree?New play facilities will be designed for the WalnutTree Estate and in Hollywood Park oppositeHollywood Towers. The Play Development Teamwill also be recruiting workers to deliver moreactivities over the next two years.

The Play Partnership is always looking fornew ideas and ways to improve playopportunities. If you have an idea for aproject, please contact Jo Cole, SustainabilityManager 0161 474 2918 or [email protected] If you wantmore information on the Play DevelopmentTeam, please call 0161 474 4471.


On 12 July 2008 the tenants ofRadnor House in Edgeley, residentsof the York Street estate, localCouncillors and guests celebratedthe grand opening of their newcommunal gardens at RadnorHouse. The project is one of anumber of sustainability projectsbeing delivered as part of our DecentHomes Capital InvestmentProgramme.

The project was designed, on behalf of StockportHomes by the Council’s Landscape andDevelopment Team after consultation withcustomers. The Area Housing Team, AdeleKeating (Estate Team Leader) and Syeda Ali(Senior Housing Officer) helped to co-ordinate the

project. Denise Butterworth (Resident Caretaker)along with the residents of Radnor Houseorganised a number of stalls, food, a DJ, clownand gift donations for the raffle as part of theopening event. Since the grand opening theresidents are regularly seen enjoying their newgarden.

“The gardens have turned out really well and Iappreciate all the efforts Stockport Homes havemade.” Resident, Radnor House

There have been further communal gardenimprovements on the estate at Bowden Houseand there are plans to hold similar celebrations inthe near future.

For more information about this or othersustainability projects, please contact Jo Cole,Sustainability Manager on 0161 474 2918 oremail [email protected]


Environmental Development news

Pictured (from left to right) are Lancashire Hill resident, Joyce Jarvin, Stockport Homes’ SustainabilityManager, Joanne Cole, Executive Member for the Environment Councillor Stuart Bodsworth,Community Recycling Officer Richard Booth and Lancashire Hill resident John Cairns.

State-of-the-art recycling containers called'nodes' are helping to increase recycling rates inStockport.

The 'nodes' are made up of several interlockingbins which offer people living in hard-to-reachareas such as flats an easy way to recycle. Theyhave been placed in a central location atLancashire Hill to enable residents living there torecycle paper, mixed glass and cans. The 'nodes'take up less space than the old recycling bins.They also have a galvanised steel body towithstand fire and vandalism. Since they wereinstalled, recycling on the estate has alreadystarted to increase. Between February and June,1.85 tonnes of recycled material was collectedwhich is an increase of nearly half a tonne fromthe 1.39 tonnes collected between September2007 and January 2008.

More recycling facilities will soon be installed atthe new sports area nearby. Sacks have beenoffered so people have somewhere to store theirrecyclable materials until they take them to the 'nodes' to be recycled. The Council has beenworking in partnership with Stockport Homes on

this scheme. Stockport Homes is looking tolocate additional recycling facilities at more sitesacross the Borough to make it easier for itsresidents to recycle.

Councillor Stuart Bodsworth, Executive Memberfor the Environment said:

“The 'nodes' will be a massive help to peopleliving in Lancashire Hill and are a bigimprovement on the recycling facilities whichwere there before. Hopefully they will encouragepeople to recycle more of their waste and help tokeep the area clean and tidy as well.”

Lancashire Hill resident Joyce Jarvin was pleasedthe 'nodes' had been installed. She said:

“I think they are a good idea and they make a bigdifference to the estate. Already the area lookstidier and they make it much easier to recycle.”

For more information about recycling, pleasecontact Environmental Services on0845 833 4444, email [email protected] or visitwww.stockport.gov.uk/waste

Recycling nodesarrive in Stockport


Bulky waste collectionsto help combat fly-tippingDumping rubbish or fly-tipping isharmful to the environment andpotentially dangerous to peopleand wildlife. It is unsightly,unhygienic, anti-social andillegal.

Stockport Council treats this problem veryseriously and will prosecute anyone caughtfly-tipping waste. Fly-tipping fines can be up to£50,000 and / or six months' imprisonment.If the case goes to the Crown Court fines areunlimited and up to two years' imprisonment canbe imposed.

Stockport Council spends thousands of poundsevery year clearing up fly-tipped waste such asfurniture and fridges. These bulky items thatcannot be placed out in refuse sacks forcollection can be disposed of in a number ofalternative and legal ways. The Furniture Stationand St Ann’s Hospice are two charitableorganisations who collect furniture or electricalitems free of charge. They will then sell theseitems on to raise money for charity.

Stockport Council will also collect bulkyhousehold items such as furniture, fridges andfreezers for a small cost. Prices are as follows:

• one item - £14

• two items - £27.90

• three to eight items - £42.10

• fridges / freezers - £14 each

• collection of items such as broken furniture, dismantled garden sheds and materials such as bricks and timber - £82 per hour. StockportCouncil will provide a quotation for the work before going ahead.

A 60% discount is given on these costs whenyou show a valid housing benefit, income supportor low income related benefit or Leisure Key(Band A only). For more information about theLeisure Key, please call 0845 644 4307 or [email protected]

Alternatively, you can take items yourself to yourlocal tip or Waste Recycling Centres.

For more information about any of these services,please call the Furniture Station on0161 456 0717, St Ann’s Hospice on0161 445 7990 or the Council’s EnvironmentalServices on 0845 833 4444 or [email protected]


Customer Involvement news

Brand new –Skills for Life coursesEnclosed with this newsletter is thenew Skills for Life leaflet with lotsof free courses on offer. The Skills forLife programme is a combination ofa wide variety of training andinformation sessions available foryou. The programme runs fromNovember 2008 – April 2009 withcourses on offer for just a few hoursto courses running for a number ofweeks. If you want to learnsomething new or perhaps justbrush up on your existing skills, thenhave a look, there’s something tosuit everyone.

Courses available include:• learning how to prepare your garden for winter;

• first aid; and• basic DIY.

Perhaps you are involved with a local communitygroup and want to learn more about minutetaking or running a meeting. You can learn all thisfor free with Stockport Homes’ Skills for Lifeprogramme.

If there is something you are interested in thatisn’t on offer, please let us know and we will tryand arrange it.

For more information, please contact theCustomer Involvement Teamon 0161 218 1382 or [email protected]

Why should yougo on thesecourses?

“This course wasvery informative –I really enjoyed it.”

“I think it wentreally well. I hadlittle idea abouthow much Iwould learn inone session.”

“It was a goodall round course,where I received all the informationthat I needed.”

Comments from customers who took part in thelast ‘Skills for Life’ programme.

A Customer on the DIY course

A Customer at Woodbank Nursery


The judging of this year’s Gardening Competitiontook place in June. There were almost 40gardens entered and the results are shownbelow. Over 100 entries were received for theChildren’s Picture Competition. The results wereannounced and prizes awarded at the CustomerConference on Saturday 19 July. Winners wereawarded with vouchers - £50 for first place, £30for second place and £20 for third place.Congratulations to all the winners and thank youto everyone who entered.

East Area

Container garden1st – Joan Crooks,Grimshaw Close,Woodley2nd – Linda, Barbara andBarbara, Garth Road,Offerton

3rd – Paul Mason,Wainstones Green, Offerton

Communal garden1st – Wainstones Green, Woodley2nd – Grimshaw Close, Woodley3rd – Norwood Avenue, High Lane

Vegetable garden1st – Betty Wood, Parkside Close, High Lane2nd – Marion Eccles, Parkside Close, High Lane

Individual garden1st – Betty Wood, ParksideClose, High LaneJoint 2nd – Joan Crooks,Grimshaw Close,WoodleyJoint 2nd – GladysBirchall, Nangreave Road,

Offerton

West Area

Container garden1st – Michael Goodall,Avon Road, Heald Green2nd – WinifredMcDermott, SycamoreWalk, Cheadle3rd – Jennifer Armshaw, HallMeadow, Cheadle Hulme

Communal garden1st – Avon Road, Heald Green2nd – Russell Gardens, Norris Bank3rd – Dorset Avenue, Cheadle Hulme

Vegetable garden1st – Terry Edmeston, Russell Gardens2nd – Smithy Green, Cheadle Hulme

Individual garden1st – Gillian Wardrop, East Avenue, Heald Green2nd – Linda Stead, Stratford Square, Heald

Green3rd – Roy Sheldon, Warren Road, Cale Green

Best in Borough

Individual garden - Betty Wood, ParksideClose, High Lane

Children’s Picture Competition winners

1st – Dylan Doran, Douglas Road,Adswood (pictured)

2nd – Sophie Holt, HallMeadow, Cheadle Hulme

3rd – Chloe Williamson,Ashburton Road,Adswood



Customer Awards Scheme 2008

Rules of entry:

• Any customer can be nominated.• There is no age limit (except the young person’s category where the maximum age limit is 17).

• A Tenant and Resident group can be nominated but must be affiliated to Stockport Homes.

• Deadline for entries is 7 November 2008.

All nominations must be submitted on thenomination form opposite and returned in thefreepost envelope enclosed. If you need any helpcontact the Customer Involvement Team on 0161474 2862 or [email protected]

Categories

High levels of involvement – A customer whohas shown a high level of commitment througheither their work in the community or gettinginvolved in other activities associated withStockport Homes.

Mentoring or support given to others – Acustomer who has supported or mentored anotherindividual through a difficult period in their life orhelped them to improve their skills and confidence.

Involvement in improving the estate orneighbourhood – A customer or a Tenant andResident group that has worked hard to improvetheir neighbourhood through either fundraising,environmental improvements or getting residentsinvolved in community issues.

Taking a Stand against Anti-Social Behaviour(ASB) – A customer who has demonstratedcommitment, energy and courage by providingevidence to support legal action againstperpetrators of ASB or by working positively in thecommunity to reduce incidents of ASB.

Parent/s of the year – A customer who hasovercome major obstacles (emotional, physical,financial etc) to provide for their children’s personaldevelopment and happiness.

Young person of the year – A young personwho has overcome personal barriers to achievesuccess, demonstratedkindness in helpingothers, worked toimprove theircommunity, or made astand against bullyingor racism.

If you are interested in helping to judge the Customer Awards, pleasecontact the Customer Involvement Team on 0161 474 2862.


Nomination Form

High levels of involvement

Mentoring or support given toothers

Involvement in improving theestate / neighbourhood

Taking a stand against ASB

Contribution to tackling ASB

Parent/s of the year

Young person of the year

Name of individual or Resident Group to be nominated

Their Contact Address

Category (Please relevant box)�

Please give your reasons for the nomination, for example, what makes them standout above others for this award.

Your Name

Your Address

Your Telephone Number

Signature(s) of nominee(s)

Date

�

Please complete this form and return it in theFreepost envelope provided.



On Saturday 19 July Stockport Homes held theirthird annual customer conference. Theconference was the finale in a series of ‘green’themed events including a Visit to an Eco Houseand Debdale Eco Centre andthe GardeningCompetition. As istypical in England theweather was a littleunpredictable butthat didn’t stop 90customers fromattending.

This year’s conferencewas about how you can makeyour homes and the areas you live in, cleanerand greener. A DVD was shown which showedall the different ways customers can have a sayon services and the benefits of doing so.

There was an action packed lunch break whichincluded judging the children’s picturecompetition, a demonstration of the Carecalllifting machine and a magician performing varioustricks!

There were lots of stands with informationavailable including:

• Glendale, our Grounds Maintenance contractor;

• Stockport Tenants' Federation;• Carecall;• the Rangers;• Welfare Rights;• Stockport Continuing Education;• the Benefits Team; and • various Stockport Homes' services.

The afternoon was all aboutbeing green and clean, with asession based on whatcustomers can do in their ownproperty to be more energyefficient, and save themselvesmoney. Lots of ideas were generated andStockport Homes will try and incorporate asmany as possible. This led into the gardeningcompetition awards (see page 17 for the list ofwinners). There was also a raffle and prizesincluded: tickets to the Tatton Flower Show andthe new Chill Factor indoor ski centre, an IPod,cinema tickets and lots more.

Sharon McCambridge-Ackers (an independentBoard Member)opened and closedthe event and wasvery well received.The CustomerInvolvement Teamwould also like tothank two customersJune and Kay for workingwith them to help plan the event. Details of nextyear’s event will be announced next Spring.Comments from Customers who attended theCustomer Conference.

“You understand why decisions are madeeven though you don’t necessarily agree with them.”

“Through being involved I have made so many friends.”

“Stockport Homes listens – it’s the ‘you said, we did’ culture.”

‘Green and cleanneighbourhoods’

Customer Conference 2008

Anti-Social Behaviour news


Positive Action againstAnti-Social Behaviour (ASB)

Type of Legal Action

Notice SeekingPossession

Postponed PossessionOrders

Outright PossessionOrders

Evictions

Notice to Terminate(Introductory Tenancies)

Notice to Extend(Introductory Tenancies)

Demotion Notices

Injunctions

Undertakings

Anti-Social BehaviourOrders (ASBO’s)

Demotion Orders

Total

(Quater 1)

3

0

3

1

0

1

2

12

0

1

1

24

In each issue of Stockportat home we provide youwith a breakdown of thedifferent types of legalaction against perpetratorsof ASB.

Stockport Homes hascontinued to drive forwardtaking on legal actionagainst perpetrators of ASBand has taken even morelegal action last year thanever before.

Here is a breakdown of thenumber of legal actions wehave taken so far in the firstquarter of 2008/09



Focus on......Anti-Social Behaviour Orders (ASBO's)

In each issue of Stockport at home we tell youmore about each different type of legal action wecan take against Anti-Social Behaviour. In thisissue we would like to tell you aboutAnti-Social Behaviour Orders (ASBO’s).

Stockport Homes is able to apply to the courtsfor an ASBO to stop Anti-Social Behaviour (ASB)occurring.

ASBO's are civil orders that protect the publicfrom behaviour that causes, or is likely to causeharassment, alarm or distress.

ASBO’s are not criminal convictions, but a breachof an ASBO is a criminal offence. The penalty forbreaching an ASBO is a fine, up to five years inprison or both.

They can be made on anyone aged ten or overwho has displayed Anti-Social Behaviour in theprevious six months. There are two types ofASBO, an interim or full ASBO. A full ASBO lastsfor a minimum of two years.

They are intended to protect the public fromfurther Anti-Social Behaviour and outline how aperson cannot behave. They can even includeexclusion zones which mean the perpetratorcannot enter certain areas. Last year StockportHomes secured eight interim ASBO’s.

To report any incidents of Anti-Social Behaviour,please call the Anti-Social Behaviour Hotline on0845 833 4444 or [email protected]


The tenant moved into a first floor flat in theOfferton area in July 2006 and shared a communalgarden with seven elderly tenants in thesurrounding flats.

Within months of moving into the property theelderly neighbours began to experience incidents ofloud music, fighting, arguing and constant noisefrom visitors entering the tenant’s property. Theneighbours also believed that the tenant wasinvolved in illegal activities including handling stolengoods and so the problem was reported toStockport Homes. Despite all the efforts of a SeniorHousing Officer who issued appropriate warningsto the tenant, it became apparent that legal actionwas the only way to resolve the problem.

A Notice of Seeking Possession and a demotionnotice was served on the tenant to stop thenuisance behaviour. The nuisance continued andwas of such a nature that Stockport Homesdecided to issue possession proceedings againstthe tenant, with two of the elderly residents comingforward to give evidence of what was happening.

On 18 January 2008 a hearing for possession tookplace in the County Court. The tenant did notattend and so in his absence the judge took intoaccount the evidence that Stockport Homesprovided and granted outright possession.

Shortly after the possession order was granted,Stockport Homes applied for an eviction warrant.However, at the last minute the tenant applied tocourt to have his eviction suspended. The judgeallowed this and set a new court date for 15 and16 May 2008 where it was decided that both thetenant and the witnesses would need to giveevidence.

On 15 May 2008 Stockport Homes, along with thetwo witnesses, attended court. Once again thetenant did not attend. The judge listened to the firsthand evidence given by the two witnesses in thecase and on doing so praised the courage of bothof them, one of whom was 89 years old. The judgeordered immediate possession. A warrant foreviction was then applied for and on 3 June 2008the tenant was evicted.

This is another example of Stockport Homes'commitment to tackling Anti-Social Behaviour. Itdemonstrates the enthusiasm of our customers totackling Anti-Social Behaviour on our estates. Withthe determination and help of the witnesses in thiscase, we were able to gather the evidence neededto successfully evict the tenant and stop thebehaviour from continuing.

To report any incidents of Anti-Social Behaviour,please call the Anti-Social Behaviour Hotline on0845 833 4444 or [email protected]

Anti-Social Behaviour (ASB)Case Study

Eviction in Offerton



Are your neighbours noisy? Do theyplay loud music? Do they havebarking dogs? Does the noise theymake disturb you when you are inyour own home?

If the answer is yes, then you will beinterested to hear that there is actionthat can be taken to deal with thistype of Anti-Social Behaviour.

The Environmental Protection Act 1990 is a pieceof law that gives Local Authorities legal powers todeal with noise nuisance. In Stockport it is theCouncil that has the statutory duty to investigatecomplaints of noise nuisance. This will involveEnvironmental Services (from the Council)installing noise monitoring equipment within yourhome to monitor the noise levels in yourneighbours’ property.

It is usually in your home for about one weekrecording noise whenever it happens. After aweek the equipment is then removed andqualified Environmental Services Officers will thenlisten to the noise levels that have been recorded.

If the noise is found to be above what isreasonable household noise then it is called a“Statutory Nuisance”. If the recordings findevidence of a statutory noise nuisance, a Noise

Abatement Notice (NAN) can be served. A NANtells the person it has been served on that theymust stop the nuisance. For example, playingloud music. It is an offence for the person toignore the notice and continue to cause thenuisance.

If this happens the Local Authority can takefurther action such as applying to the court for awarrant to go into the property and seize anynoise making equipment such as stereo’s or TV’s.If the noise relates to a barking dog the LocalAuthority could impose a fine. This is a veryeffective way of dealing with noise nuisance.

Stockport Homes has recently purchased its ownnoise monitoring equipment to assist in dealingwith cases of Anti-Social Behaviour where noiseis a problem helping to reduce waiting times forthe equipment.

Stockport Homes cannot serve NAN’s or seizeequipment but the equipment can still be used togather evidence of noise nuisance to help us withother types of legal action such as injunctions orpossession proceedings. We can also pass onany evidence we find of noise nuisance toEnvironmental Services for them to deal with inthe way outlined above.

For more information, please contact Liz Ellis,Anti-Social Behaviour Manager on 0161 2181381 or email [email protected]


Customer Finance

National Fraud Initiativeand Data Protection Act1998Stockport Homes and StockportCouncil must, by law, protect thepublic funds they administer. One ofthe things Stockport Homes may doto protect these funds is to shareinformation with other organisationswho are responsible for auditing oradministering public funds. This isdone to prevent and detect fraud.

The Audit Commission checks the accounts ofStockport Council and Stockport Homes. It isalso responsible for carrying out what are called'data matching' exercises.

'Data matching' means comparing computerrecords held by one organisation against othercomputer records held by either the same oranother organisation to see how far they match.These records usually contain personalinformation. 'Data matching' allows potentialfraud to be identified. Where a match is found, itmeans that there is an issue which requires moreinvestigation. The investigation will find outwhether the issue is down to fraud, error oranother reason.

Stockport Council and Stockport Homes musttake part in 'data matching' to help in theprevention and detection of fraud. The Counciland Stockport Homes have to provide particularsets of data to the Audit Commission formatching for each separate exercise.

Part 2A of the Audit Commission Act 1998 givesthe Audit Commission the statutory power to request and use data in data matching exercises.

This means that under the Data Protection Act1998, neither Stockport Homes nor the AuditCommission needs to obtain the consent ofindividuals involved to use their personalinformation in this way.

For more information about why the AuditCommission do ‘data matching’, what rules theyfollow and their legal powers, please see the weblinks below.

www.audit-commission.gov.uk/nfi

www.audit-commission.gov.uk/nfi/codeofdmp.asp

www.auditcommission.gov.uk/nfi/fptext.asp

You can also visit Stockport Council’s web pagefor the NFI data match exercise

www.stockport.gov.uk/content/councildemoc/foidp/dataprotection/fairprocessingnotices1/nfi?a=5441

Alternatively, please contact the CustomerFinance Team at Stockport Homes on0161 474 2820 or [email protected]

news


Board newsThere have been a number of changes to theBoard in the last three months, so we thoughtthis would be a good opportunity to let you knowwho is on the Board.

At the time of going to print, Roger Phillips wasthe Chair and David Kirwan, the Vice-Chair.However, these positions are elected every year,with the vote taking place at the Board meetingon 29 September. We will update you with theresults in the next issue of ‘Stockport at home’.

Roger Phillips (Chair)

Roger has been the Chair ofStockport Homes' Board since itwas established in 2005. Hewas Group Managing Directorand Chief Executive of a major

North West Housing Association for over 20years until he took early retirement in 2006. Hehas been involved in private and public sectorhousing most of his working life and has lived inStockport since 1979.

David Kirwan (Vice-Chair)

David Kirwan has been amember of Stockport Tenants’Federation since it started fiveyears ago and is nowVice-Chair. He is also a

representative on the Local Strategic Partnershipand the newly formed North West Tenants' andResidents' Assembly.

Chris Baker

Councillor Chris Baker hasrepresented Marple South Wardsince May 2003 as a member ofthe Liberal Democrat group.Chris is currently the Chair of the

Planning and Highways Regulation Committee, aMember of the Children and Young PeopleScrutiny Committee and the Audit Committee.Before he retired, Chris was a senior manager ina large IT services company.

Aline Cleary

Aline has been a Council tenantfor 25 years and for the lasteight years has been activelyinvolved in giving a voice totenants’ needs, both through

her local tenants’ group and as a member ofStockport Tenants’ Federation. Aline is also Chairof the Mottram Street Tenant and ResidentGroup. She has a broad and informed interest inissues affecting Council tenants, with particularexperience in Anti-Social Behaviour.

Christine Corris

Councillor Christine Corris hasbeen a Councillor since 1990and has represented the HazelGrove ward since 1995 as amember of the Liberal Democrat

Group. Councillor Corris is currently theVice-Chair of the Planning and HighwaysRegulation Committee and is a member of theHealth Scrutiny Committee.

Sharon McCambridge-Ackers

Sharon is the Chief Executive ofHigh Peak Community Housing,the Arms Length ManagementOrganisation (ALMO) set up by

High Peak Borough Council to manage itshousing stock, where she oversaw itsestablishment. Sharon has been involved with anumber of Registered Social Landlords (RSL's)and has over 20 years’ experience as a housingprofessional.


Alex Todhunter

Alex has been a Council tenantfor 17 years. Alex lives inBramhall. She has experiencedStockport Homes' services first

hand and been involved as a tenant in DecentHomes replacement programme. She was amember of the Shadow Board which set up theALMO and continued as a Board Member whenthe ALMO was established.

David Wright

David Wright is currently theHead of Finance at NewProspect Housing Limited, anALMO set up by Salford CityCouncil to manage and maintain

its housing stock, where he oversaw the ALMO’sestablishment. A qualified accountant, David hasworked in a financial environment for over 28years, with over 10 of those being in the socialhousing sector.

John BowkerNew Board MemberJohn is currently Director ofTechnical Services at Six TownHousing, the ALMO set up byBury Council to manage itshousing stock. John has a great

deal of housing experience, having worked for anumber of RSL's throughout his career. Hisspecialisms within the sector are stockinvestment, asset management and new builddevelopment.

Maureen RowlesNew Board MemberMaureen has been a Counciltenant in Brinnington for over 40years. She was a Councillor for28 years for the Brinnington andCentral ward.

Farrokh ShahriaryNew Board MemberFarrokh has been a Counciltenant for the past two years.Farrokh lives in Heald Green inCheadle. He has worked as aninterpreter, and has studied a

number of European languages includingGerman, French and English. He is currentlystudying at Salford University.

Andrew VerdeilleNew Board MemberCouncillor Andrew Verdeille isone of Labour's threeCouncillor's representing SouthReddish. He is a former seniorTrade Union Official having

retired some years ago. He now works part timefor Andrew Gwynne MP as his caseworker. He isa member of the Children and Young Persons'Scrutiny Committee and a member of the TameValley Area Committee. He also serves on theBoard of the Stockport Citizens Advice Bureauand on the executive of the Prescott Charity.

David WhiteNew Board MemberCouncillor David White is aLiberal Democrat Councillor forthe Davenport and Cale GreenWard. He is the Executivemember for transport and is one

of Stockport Council’s representatives on theGreater Manchester Passenger TransportAuthority.

For more information on the Board, please contact Naomi Stocks, Governance Manager on0161 474 2850 or email [email protected]


Repairs and Investment news

Changes torechargeablerepairsRepairs for which you areresponsible for are listed in yourTenancy Agreement. However, StockportHomes understands that accidents can happen.It was decided with customers at the StockInvestment and Repairs Customer Action Group(CAG) only to charge in certain cases. This listhas now been updated, and Stockport Homeswill now only charge customers for the followingrepairs:

• any act of vandalism, unless a crime number isobtained;

• damage to interior furnishings (only if the interior furnishings are supplied by StockportHomes);

• any act of negligence – including repeated lock changes; and

• removal of rubbish left in the property, loft, outhouse or garden area once a tenancy has been terminated.

As you can see there are not a lot of repairs wecharge for. It has never been our intention topenalise customers. So, if you genuinely lockyourself out as an accident, our RepairsTeam will help you get back into yourproperty and we will not charge for the firstoccasion. However, we will not toleratenegligence, vandalism or deliberate damage toproperty and under those circumstances we willissue a bill to recover the cost.

For more information, please contact theRepairs Team on 0845 644 4304 or [email protected]

Tenancy Termination RechargesBetween April and June 2008, the number oftenancy terminations was 262. 49% of theseterminations involved a charge for propertyclearances.

A large proportion of these clearances are due tocarpets and white goods, such as cookers andfridges, being left. To avoid receiving a charge,before moving out please ensure all items areremoved from the property (including furniture,carpets, cookers, fridges washing machines, etc).Ensure that all items are removed from externalareas (including sheds / greenhouses /outhouses). Greenhouses will also need to beremoved. The property must also be left in a

clean condition and any overgrown gardens cutback to a tidy standard.

All contents left will be disposed of on receipt ofkeys or termination date (whichever falls first).You will be charged for the full cost of removingany items that you leave plus a 10%administration charge and VAT.

More information on Tenancy TerminationRecharges will be included in the next issue of'Stockport at home'. If you have any queries,please contact your Area Housing Office (seepage two for contact details).


Housing Options

Energy PerformanceCertificates (EPC's)You cannot have failed to noticethe considerable rises in the costof fuel which the energycompanies have made recently,and the impact this has on thecost of heating your home. Manyfamilies are already in fuelpoverty (when 10% of yourhousehold income is spent onfuel bills to keep your homewarm), so anything which can bedone to help with energyefficiency is always welcome.

From 1 October 2008, all social landlordswill be required to produce an EPC fortheir properties. This will only be requiredwhen a new customer moves into aproperty - Stockport Homes will not haveto produce these certificates for existingcustomers.

The EPC will give each property surveyedan energy rating, ranging from A (veryenvironmentally friendly and efficient) to G(not environmentally friendly or efficient).This is similar to the system used to ratemodern electrical appliances, such aswashing machines and dishwashers.

EPC’s will highlight where improvementscan be made to the property and showpossible savings that could be made by

using further energy efficiency measures.It will allow us to prioritise installation ofadditional insulation in properties to makethem fuel efficient. This will also be usefulfor Stockport Homes to enable us totarget areas of poor energy efficiency forfuture programmes of investment works.

Stockport Homes have alreadyundertaken a number of programmes toimprove the thermal efficiency ofproperties. For example, over claddingtower blocks and houses, roofing worksand installation of energy efficient boilers.So even if you are an existing customer,we are working towards making yourhome more fuel efficient and better for theenvironment.

For more information about EPC’s, pleasecontact your Area Housing Office (seepage two for contact details).


Repairs and Investment news

GM ProcureWins PrestigiousEmployer AwardThe 2008 Greater Manchester Employer CoalitionAwards were held in the Midland Hotel onWednesday 11 June. GM Procure won theReducing Re-Offending: Employer of the Year2008 category.

GM Procure is a not-for-profit regenerationcompany made up of several local social housingproviders, including Stockport Homes.Over the past twelve months GM Procure hasbeen influential in several initiatives aimed atreducing re-offending. GM Procure has workedclosely with the Exit to Work Project. They haveprovided input and guidance into a programme ofvocational workshops within several regionalprisons. These have been linked to groups ofcontractors, providing administrative workexperience opportunities on release and ensuringthat ex-offenders are amongst the disadvantaged groups eligible for recruitment.Ian Perry, Chair, GM Procure said:

“Reducing re-offending is important to GMProcure as we want to raise awareness ofthe talent that many ex-offenders can bringto the workplace.”

For more information about the awards and thewinners, please visit www.gmecawards.co.ukFor more information about GM Procure, pleasecall 0161 968 0377, [email protected] or visitwww.gmprocure.com

Changes to the repairs provider inthe east area

Pictured L-R: Shobna Gulati, Host, SteveBrindle, GM Procure, Marie Mclaughlin,National Offender Management Service andMargaret Adams, HM Prison Service

Currently Mears Ltd and Property MaintenanceSolutions (PMS) carry out responsive repairs andwork on empty properties on behalf of StockportHomes. Mears Ltd carry out the majority ofrepairs (currently to properties in two thirds of theBorough). Both contractors are performing verywell. PMS are soon going to be undertaking a

greater proportion of repairs to homes in theBorough. PMS, rather than Mears Ltd, willbecome responsible for the majority of propertiesin the east area. This affects homes in Bredbury,Romiley, Woodley, Hazel Grove, Marple and theHeatons. Customers will be notified individually ofany change to their contractor.


Leaseholder news

Reporting a repair ifyou are a LeaseholderAll Stockport Homes' customers, includingLeaseholders, are able to report a repair to theRepairs Contact Centre by:

• phoning 0845 644 4304;• emailing [email protected];• texting 07797 806626; or• visiting www.stockporthomes.org

When reporting a repair, please give as muchdetail as possible including which building isaffected. You will be given an order number,which you should keep in case you have tocontact Stockport Homes again, and a datewhen the first inspection will be made by.

Stockport Homes will not carry out any workswhich are your responsibility under the terms ofthe lease, for example, internal repairs and areaswhich are solely for your use. A brief guide hasbeen included in the Leaseholders Handbook(available at the Area Housing Offices and onwww.stockporthomes.org under Leaseholders).However, this is not an exhaustive list. Pleasecontact the Leasehold Officer or the RepairsContact Centre if you require more information.

Where the cost of the works are likely to be over£250 to any individual property Stockport Homesare required to consult Leaseholders under theCommonhold and Leasehold Reform Act 2002.This will result in a delay. Any temporary repairswill be carried out to make sure the structure issafe and water tight in the meantime.

Emergency repairs An emergency repair is one whichcould injure someone or damage his/ her health.

For all gas leaks: Turn off the gas valveat the meter and immediately call Transcoon 0800 111 999.

For emergency lift repairs: Outside ofoffice hours (evenings, weekends andpublic holidays), please telephone 0845644 6304.

For all other emergency repairs:Required outside of office hours (evenings,weekends and public holidays), pleasetelephone 0845 644 6304.

Costs to a Leaseholder Under the terms of the lease, Leaseholders arerequired to contribute to the cost of anycommunal repairs, in other words, areas /services which are shared by the residents ofyour block. Stockport Homes are currentlyreviewing how we charge Leaseholders and areaiming to make improvements to the currentservices. These improvements include advisingLeaseholders in a block when works have beenreported by other residents or staff members andissuing annual invoices promptly at the end of thefinancial year.

Identifying our workers All our workers and contractors carryidentification cards which show their photograph.You can ask to see the card at any time. Ifsomeone who says they work for us visits youwithout an appointment, don’t let them in withoutseeing their card.

For more information, please contact TracyNield, Leasehold Officer on 0161 218 1364 oremail [email protected]


Adaptations news

Stockport Homes, Norfolk Property Services(NPS) Limited and Hughes Brothers Limited haverecently completed a four month project to turntwo properties in Adswood (formerly the WestArea Housing Office) into one family home. This isto meet the needs of a large family who’s eldestchild Bradley, 14, has severe epilepsy and suffersup to 20 seizures a day which can leave himunconscious.

Bradley’s accommodation has been provided onthe ground floor with an en-suite bathroom whichincludes a track hoist, closomat toilet and a wetroom shower to meet his needs. The Children’sOccupational Therapy department at the NHShave provided all of the equipment.

The property also has a kitchen diner and a largelounge where the family can now spend qualitytime together. The ground floor is fully wheelchairaccessible in addition to dual ramped access andwide doors. There is also a paved rampeddriveway for the family’s vehicle and securegarden area to the rear for the young familywhich Bradley can also access.

In their previous home, the lounge was madepartly into Bradley’s bedroom as he needed to beon the ground floor. The bathroom was on thefirst floor making it very difficult for Bradley and

his mum Sharon. Bradley also had other familymembers through his bedroom and so had noprivacy. The kitchen was very small making familymeal times impossible.

Sharon said:

“Our previous home was totally unsuitable for our family, especially Bradley’s needs. Now everyone has their own space. The house has been fully adapted for all of the family. Bradley’s bedroom and bathroom isnow a personal and safe environment. I can’t thank Stockport Homes enough.”

Gail Jones, Adaptations Officer for StockportHomes, has worked closely with the family sinceNovember 2006 where she identified their needfor a large adapted home to provide Bradley withessential adaptations for a better quality of life,Gail said: “I’m delighted to have been involvedwith this project which will provide this family withlong-term housing. The agencies involved haveprovided a quality home which the family will findof great benefit.”

Stockport Homes would like to thank everyoneinvolved with adapting the two properties intoone family home and wish Sharon and her familyall the best for the future.

Two become one for StockportHomes' family!

Sharon and her family receiving the keys to their new adapted home from Gail Jones ofStockport Homes and Sonia Devey and Michael Hughes of Hughes Brothers Limited.


Housing Options news

New Computer for residents atStrathclyde HouseThanks to the Youth Opportunity Fund, residentsat Strathclyde House (Stockport Homes’Temporary Accommodation Scheme for womenand children) are the proud owners of a newcomputer complete with printer and internetaccess.

Leanne, a resident at the scheme said:

“The resident computer has helped me a lot. I’ve searched for free furniture to take to my new flat and I’ve accessed different services to help me deal with my past. The other day I wason a forum talking to people who are in a similar situation to me, which really helped me. I’ve been using the computer to build bridges with my family too.”

Brindale House: News in BriefFence projectWork has recently beencompleted on the newsecurity fence atBrindale House. Thishas improved theappearance of thescheme and helped toincrease the safety andsecurity of the residents.

Trip to the Hat Works Staff at Brindale Houseorganised a trip forresidents to the HatWorks on 4 August.Those with an artisticflare could take part inactivities such as 'funky

felt jewellery making'. Theday was enjoyed by

everyone!

Brindale House newsletterBrindale House published the first issue of'Brindale House News' on 14 July 2008. Thisbi-monthly newsletter has been developed byBrindale House staff, in consultation withresidents.

Play DayOn Wednesday 6 August, Brindale House stafftook two coaches of residentsat the scheme to theannual Play Day atTorkington Park, HazelGrove. The eventprovided a safeenvironment for childrenof all ages to play on thebouncy castle, climbingtower and take part in laserquest, badge making, craft activities and muchmore.


Housing Options news

Family breakdown can be a reasonfor wanting to leave home, butmoving out isn’t always the bestoption. It may seem like leavinghome is the easiest thing to do butthis isn’t always the case.

Things that need to be considered whenleaving home include:

• Where am I going to live?• What help will I be able to get?• Will I have enough money to support myself?• Am I ready to live on my own?

If you are a young person and having difficultyliving at home, you might want to speak toorganisations like Kooth (www.kooth.com - theonline counselling service for young people) orConnexions (who have a dedicated PersonalAdviser for every young person). See page twofor contact details.

Sometimes people may move in with friends orfamily for a short period of time to have a breakfrom the problems at home which can help putthings into a fresh perspective.

The Housing Options Team also have a range ofinitiatives that might be able to help. OurMediation Officer and a dedicated Social Workerwill negotiate with young people and their parentsor others to try and resolve disagreements. Wecan also link with Support Workers to help youngpeople access services such as education,training, and specialist advice.

If you do need to move out we’ll explore youroptions with you and may be able to refer you tothe Supported Lodgings scheme, where you canrent a room in someone’s home and be helped tolearn independent living skills. SometimesHousing Options can organise something similarwith Nightstop, a local charity, on a night-by-nightbasis.

Housing Options works to prevent peoplebecoming homeless and so will work with you toexplore all the opportunities to help prevent thishappening.

If you or someone you know could benefit fromthe services provided by the Housing OptionsTeam, please contact 0161 474 4237 or [email protected] andwe’ll be happy to help!


Are you lookingto move home?

Have you everconsidered a mutualexchange?If you are a Stockport Homes’ tenant who is lookingto move home you could apply for a mutualexchange. This scheme, in certain circumstances,enables you to swap your home with anotherStockport Homes’ tenant. For more information,please contact your Area Housing Office or visitwww.stockporthomes.org /homechoice

Stockport Homes’ tenants can register withHomeswapper free of charge. This is a mutualexchange service operating locally and nationally andalso provides a matching service to registeredtenants. For more information and to register, pleasevisit www.homeswapper.co.uk

Always there whenyou need us...

CarecallA rapid response

service for older orvulnerable people

F R E E P H O N E

0500 130 585or write to:

Carecall, Stockport Homes, Unit9, Southside, Bredbury ParkIndustrial Estate, Bredbury,

Stockport SK6 2SPor email:

[email protected]

On 22 September2008 StockportHomes wassuccessful inobtainingplanningpermission for

it’s very first development of newhouses. The project comprises 17 newproperties located at Dorset Avenue inBrinnington and includes a mixture oftwo, three and four bed houses, twobed bungalows and three and four bedwheelchair accessible bungalows. Workon site will commence in November2008 and the houses are expected tobe complete by September 2009 whenthey will be available for customers torent. Under the terms of the contract,Stockport Homes has made it arequirement for the contractor to employa trainee to work on the scheme whichwill be of benefit to the local economy.The new properties have also beendesigned to make use of renewableenergy sources, via ground source heatpumps, which will use the earth’senergy to provide heating and hot waterfor the new customers.

Moving from A to B is nowas easy as A, B, CStockport Homes, alongwith nine of the otherGreater Manchesterlocal authorities, plus Registered Social Landlords(RSL’s) are now signed up to Pinpoint – a region-wideChoice-Based Lettings (CBL) scheme. Pinpointprovides a one-stop shop for those looking to movehome across Greater Manchester. With Pinpointoffering a seamless service it will soon be easier thanever to move from one local authority area to anotherto be closer to work or family.

The scheme launches in Stockport on 3 November2008. For more information, please visitwww.pinpoint.org.uk. Alternatively, please contactthe Homechoice Team on 0161 474 4567, [email protected] or visitwww.stockporthomes.org/homechoice


If you find reading difficult, did you know you can get copies ofnewsletters and other documents from Stockport Homes onaudiotape or CD, free of charge? We can also provide information inlarge print.

If you want to know more, pleasecontact Phil Rhodeson telephone 0161 474 2860text 07891 949 [email protected] write to Stockport Homes, ServiceImprovement Team, Directorate ofQuality, 2nd Floor, 1 St. Peter’s Square,Stockport SK1 1NZ

A free interpreting service is available if you need helpwith this newsletter. Please telephone Stockport

Interpreting Unit on 0161 477 9000.Email: [email protected]

Please recycle thisnewsletter in anappropriate way.

Diversity and accessibility

Directors Column

I hope you haveenjoyed readingthe Autumnissue of thecustomernewsletter,

Stockport at home.

Despite the summer wash-out theannual gardening competitionattracted many entrants andwonderful drawings were made bychildren, all of which werecelebrated at our annual customerconference. We are continuallylooking for opportunities toimprove services in line withcustomer feedback andrecognising the value of

customers in directly ‘inspecting’our services. The CustomerInvolvement Team are currentlyworking to re-launch the customer‘quality panel’. If you are interestedin becoming a customer inspectorof services, please contact theCustomer Involvement Teamon 0161 474 2862 or [email protected]

Providing sustainable housingservices is not just about investingin the physical bricks and mortarof your home, but also aboutinvesting in people andemployment opportunities, aimingto give you every opportunity to

sustain your tenancy. Strategiesto provide more employmentopportunities and to help ensurethat fewer tenants are financiallyexcluded are being developed.We are also in discussion withUnited Utilities to consider if weshould collect water charges ontheir behalf, seeking to offer you adiscount by doing so. More onthese issues in a futurenewsletter.

Only a few more weeks andChristmas will be with us again!

Regards,April HigsonDirector of Housing Management

Issue 14-customer_news_autumn2008

Documents

issue of stockport athome

home autumn

teamhousing office

weencourage staff

member of stockporthomes

broken fences

area housing office

west areacustomer finance