ISSIP View on Service Analytics by Yassi Moghaddam

1 2013 ISSIP and/or its affiliates. All rights reserved.

ISSIP Views on Smart Analytics

Yassi Moghddam Executive Director, ISSIP

[email protected] twitter: @yassi_moghddam

www.issip.org

Nov 7, 2013

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Who….

Charlie Bess, BOD Member, Vice President, ISSIP; HP Fellow, and VP

Ammar Rayes, President, ISSIP; Distinguished Engineer, Cisco Services

Jim Spohrer BOD Member, Secretary, Treasure, ISSIP; Director Global University Programs, IBM

Yassi Moghaddam Executive Director, ISSIP; Formerly Bell Labs, AT&T, Lucent, Wells Fargo, & several startups

Ana Pinczuk BOD Member, ISSIP; SVP Transformation, Cisco Services

Haluk Demirkan BOD Member, ISSIP; Professor University of Washington

Ralp Badinelli BOD Member, ISSIP; Professor Virginia Tech

Founded, July 2012

Jeff Welser Vice President Elect, ISSIP; Director Services Research, IBM

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3

Why…

  Social, Mobile, Big Data, Cloud, IoT,… making our world more instrumented, interconnected, and complex

  Yet most organizations struggle with complexity

 Most professional organizations do a great job of focusing on one discipline, function, or industry sector, but not on the inteconnections.

ISSIP is a professional society designed to focus on the interconnected nature of value co-creation for smart service systems (tech, biz, social, etc.)

BREADTH

DEPTH

T-Shape professionals can innovate across traditional boundaries

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  Professional Development   Education   Research   Practices   Policy Making

“To promote service innovations for our interconnected world.”

Through Service Innovation in :

Special Interest groups

Committees Chapters

Students Mentorship

Our Mission

Ambassadors

-  Individual Members: > 400 -  Institutional members: 3 and growing

- Service Systems: ICT, Education, Healthcare, Transportation, Financials, Energy, Government

- Universities: 55+ - Countries: 37+

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ISSIP Ambassadors

  More than 15 Ambassadors and growing…

  Link ISSIP to other professional associations, research centers, conferences, etc.

  Help ISSIP co-sponsor activities in other conferences

more... http://www.issip.org/learningcenter/

valuenetwork/

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Smart Analytics for Service Innovation  Service Innovation…

•  “a combination of technology innovation, business model innovation, social-organisational innovation…. with the objective to improve existing service systems (incremental innovation), create new value propositions (offerings) or create new service systems (radical innovation).”

People Business

Technology

Service Systems

Purpose

 Smart Analytics …

• the whole system

• interconnected nature of elements within the system,

• and other service systems • opportunities at the intersections

• lead to actionable outcomes for co-creation of value…

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The shape of 21st century innovator

ISSIP Informs

Diversity in: Geography,

Sector, Organization type Application area

T Developing

Tools to measure T-Shape and

offer Professional Certification

Certified Analytics

Professional (CAP)

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Join us….

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http://www.issip.org/join-the-community/

9 2013 ISSIP and/or its affiliates. All rights reserved.

Thank you! Yassi Moghddam

Executive Director, ISSIP [email protected]

twitter: @yassi_moghddam www.issip.org