Service Excellence 13
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Service Excellence
13
‘A talent or quality that is unusually good
it surpasses ordinary standards’
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Sustainable profitable
growth
World class operating systems and proceduresTo create common world class
operating systems and procedures, facilitating sustainable,
profitable growth
Performance based cultureTo create a winning based culture, enabling profitable organic growth
The right customersTo become the supplier of choice
to our chosen customers
The best peopleTo create a development programme
that provides opportunity for our employees and attracts the people that
we need for the future
2013 CB111 margin target 6.9%
What is Service Excellence?
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World Class Operating Systems
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World Class Operating Systems
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Insight
MyMCsWorld Class Operating Systems
"The whole principle came from the idea that if you broke down everything you could think of what goes into riding a bike, and then improved it by 1%, you will get a significant increase when you put them all together.”
Dave Brailsford
Sustainable profitable
growth
World class operating systems and proceduresTo create common world class
operating systems and procedures, facilitating sustainable,
profitable growth
Performance based cultureTo create a winning based culture, enabling profitable organic growth
The right customersTo become the supplier of choice
to our chosen customers
The best peopleTo create a development programme
that provides opportunity for our employees and attracts the people that
we need for the future
2013 CB111 margin target 6.9%
“We are going to be the world’s greatest service
organisation”
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