“Litigants—whether prosecutors or defendants—will get a better service from our department because with Microsoft Dynamics CRM our processes will link more effectively and become more transparent.” Moriya Zisovitch, IT Manager, State Attorney Department, Ministry of Justice Israel The Ministry of Justice Israel needed to standardize the technology used for managing legal case data and processes to improve collaboration between attorneys. It chose Microsoft Dynamics CRM customer relationship management (CRM) working with Microsoft Services for design. Administrators have a central view of court workloads, while attorneys now access relevant precedents, sentences, documents, and previous judgments at the click of a mouse. Business Needs The Ministry of Justice Israel—through the State Attorney Department—is one of the central bodies governing law in Israel, and the main body representing the State of Israel in court. The ministry employs hundreds of attorneys and other professionals, who are charged with providing services to the public and the justice system. Each department had its own IT infrastructure solutions, so the ministry wanted to improve efficiency by integrating and standardizing all of its business process systems, including those of the State Attorney Department. A key requirement was for a standardized legal data and processes management system that would hold information about every prosecution or civil action in the courts. Moriya Zisovitch, IT Manager at the State Attorney Department, Ministry of Justice Israel, says: “Our previous systems differed from one district to the next, making overview of case loads and collaboration between attorneys and administrators hard to achieve. We were looking to use CRM software to help us track the progress of court cases from initial indictment or summons to trial and disposal by the magistrate or judge.” Zisovitch and her colleagues needed an experienced partner, as well as help from an IT vendor, to ensure the right design for all six districts. They also needed to ensure that the CRM system was intuitive and user friendly. She says: “While many of our attorneys are familiar with the Microsoft Office suite of products, their knowledge of the law matters more to them than IT. Some were still using manual processes.” Solution The State Attorney Department considered developing its own solution using the Microsoft .NET Framework. But Microsoft Dynamics CRM Gold Partner E4D Solutions recommended customizing Microsoft Dynamics CRM because it could provide most of the functionality out of the box. Yaniv Arditi, Chief Technology Officer, E4D Solutions, says: “The State Attorney Department was using technology that was 20 years old. It needed a new system to integrate with its existing Documentum platform.” Microsoft Services supported E4D during the presale and diagnostic stages, with an architecture assessment, requirement, and process review. The partner and Ministry of Justice Chief Information Officer met at Microsoft in Redmond, with a Microsoft Services solution architect being involved throughout. Customer: Ministry of Justice Israel Website: www.justice.gov.il Customer Size: 1,800 Country or Region: State of Israel Industry: Government—Justice agencies Partner: E4D Solutions Customer Profile The Ministry of Justice Israel offers a range of legal advice and services for the government and citizens of Israel. The ministry consists of a large number of departments, all running different technologies and applications. Software and Services Microsoft Dynamics − Microsoft Dynamics CRM 4.0 For more information about other Microsoft customer successes, please visit: www.microsoft.com/casestudies Microsoft Dynamics Customer Solution Case Study Justice Ministry in Israel Improves Collaboration Across Districts with CRM Software