Isotracker Quality Management System QMS Overview by Lennox Hill Ltd

8/13/2019 Isotracker Quality Management System QMS Overview by Lennox Hill Ltd

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isoTracker

Quality Management Software
http://www.lennoxhill.co.uk/


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SOLUTION OVERVIEW


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isoTracker

Designed for small & medium sized enterprises (


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Lennox Hill LtdVendor Information

Parent company: Lennox Hill Ltd In business since 2005

Privately owned company headquartered in London, UK

Technical team in Madurai, Tamil Nadu, India

Marketing team in Cape Town, South Africa

isoTracker quality management software Launched in 2007

Over 500 paid users as of December 2012

Worldwide customer spread from Adelaide (Australia) via Abu Dhabi

(Persian Gulf), Johannesburg (South Africa), Nottingham (UK), Dublin(Ireland), Newark (USA), Houston (USA) to Denver (USA)

New updates are included in subscription and rolled out every 5-6months


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Modular applicationKey FeaturesDocument

Control

Version control

Electronic approval

Restrictive access

Full history

Archive old versions

Audits

Complaints

ManagementCompetency

Testing Record & Track

Investigate

Root cause analysis

CAPA Inform complainant

Internal, Process or Supplier

Saved Standard Checklists

Schedule Recurring audits

CAPA

Full history

Define jobs

Identify Competencies

Build & run tests

CAPA Re-evaluate


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Ease-of-Use

Designed for non-techies therefore simple and intuitive

Simple set-up that requires little training

Exceeds requirements of ISO 9001 & ISO 14001

Gradual increase of features as we request them


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Technical Support

Webinar training which can be repeated at each renewal

Email support with response within 1 business day

Extensive online tutorials

Extensive help documentation


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Data safety and security

Documents and key information encrypted

SSL encryption can also be added

Automatic daily backups

All isoTracker data is backed up every day

Documents can be downloaded onto disk

Data can also be extracted into Excel

Proactive vendor security team Monitors security bulletins & updates servers as required


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Pricing

Flat annual subscription fee Starting at GB 317 (US$ 539) for 1 module with 5 users (+ system

admin)

Equivalent to GB 0.14 (US$ 0.25) per user per day

No set-up fees and no training fees

Software upgrades included

Email support included


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The real cost of software

HIDDEN COSTS

40%Software Licence

Implementation

Hardware

IT Staff

Maintenance & Training

25%

15%

10%

10%

95%Subscription Fee

5%All Other Costs

Competitive Software


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Return on Investment (ROI)

With an implementation time measured in hours rather thandays or weeks for other software we will experience withisoTracker a very hard to beat Return on Investment

Their ROI calculator can be requested onhttp://www.lennoxhill.co.uk/contact-us.html and will help usdemonstrate the ROI for using isoTracker


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FEATURE DETAILS


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Document Control

Automatic Version Controlensuresthat only the latest version of adocument is viewable. Prior versionsare automatically archived

Electronic Approvalswith recordingof exact details of the approver plus

date & time and comment at approval

Restrictive Accessensures thatviewing, editing, approving ofdocuments and archive access isassigned on a need to basis

Automated Routingensures that

document cycle time is reduced ateach stage until publishing

Audit Trailprovides a detailed, timestamped, user identified history of allactivity on a document


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Document Control Flow


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Customer Complaints

Log Complaint using pre-loadedrecord of customers, products,process & suppliers. Assign severitylevel and attach documents

Review & Assign Complaintcomparing current complaint to priorcomplaints of similar characteristics.Assign responsibility

Investigatecomplaint by assigningtasks to individuals with required duedates . Record Non-Conformance andRoot Cause with Importance level

Issue CAPArequests with reply due

dates. Automatically escalate if duedates are missed. Accept and closeonce satisfied with required actionand proof of action

Close Complaintby assigning toindependent individual. Warningmessage if CAPA request still open


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Audits

Create Internal, Process, Supplier orThird Party Audits

Construct Checklists using savedchecklists or build from scratch

Schedule Audits and view calendar offuture audits by Auditor. Issue

reminders prior to audit start date Scoring flexibilitywith Pass/Fail or

flexible Numeric Grading rules

Run Auditonline by entering resultsdirectly into the checklist.Alternatively, extract checklist andupload results

Identify Non-Conformance and RootCause with importance level. AssignCAPA requests with required duedates. Automatically escalate if duedates are missed.

Do the Audit Report and select anAudit Opinion. Solicit feedback from

the auditee


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Competency Testing

Create Competencies and assign themto Job Roles and Individuals

Build Testsfor each Competency.Tests may be various multiple choiceor answer entry

Schedule Assessmentsand select the

relevant tests for the requiredcompetencies. Notify trainee prior tostart of assessment

Run Assessmentdirectly from thetrainees account. Tests resultsautomatically calculated with overallassessment graded by Trainer.

Identify Non-Conformance and issueCAPA requests with reply due dates.Automatically escalate if due datesare missed.

Keep Assessment Records andschedule follow-up assessments


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CUSTOMER COMMENTS


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What do other customers say

Keeping on top of Document Control was always difficult and time consuming - but not

anymore!

The Queen Elizabeth Hospital King's Lynn NHS Trust, UK

Unlike other products we have looked at isoTracker is not complicated by unnecessary

layers of functionality and has proved easy to tailor to suit our own work practices.

Murphy & Son Ltd, UK

isoTracker has provided us with an easy-to-use and cost effective document management

system, replacing a cumbersome paper-based system. We believe that this will allow us

to maximise the benefits of our management systems, and ensure documentation is

consistently maintained in a up-to-date state.

Sichem L.L.C., Abu Dhabi

important to maintain tight control over policies in a dynamic and intense clinical

environmentbecomes simple when documents are managed by reliable, very easy-to-

use and well supported software, such as isoTracker.

Flax Bourton Public Mortuary, Bristol, UK


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Learn More about isoTracker

Get an instant Free 60-Day trial account

No obligation, no credit card required.

Free support including Web Demo

Sign-up now at http://www.lennoxhill.co.uk/salesform/confirm.html

More information:

Online Demos: http://www.lennoxhill.co.uk/online-demonstrations.html
http://www.lennoxhill.co.uk/salesform/confirm.htmlhttp://www.lennoxhill.co.uk/online-demonstrations.htmlhttp://www.lennoxhill.co.uk/online-demonstrations.htmlhttp://www.lennoxhill.co.uk/online-demonstrations.htmlhttp://www.lennoxhill.co.uk/online-demonstrations.htmlhttp://www.lennoxhill.co.uk/salesform/confirm.html