ISO work in the field of eAccessibility – An Overview 12 th International Conference on Computers Helping People with Special Needs (ICCHP) Vienna, Austria.

ISO work in the field of eAccessibility – An Overview

12th International Conference on Computers Helping People with Special Needs (ICCHP)

Vienna, Austria14 July 2010

Reinhard WeissingerManager, Research, Education and StrategyISO Central Secretariat, Geneva, Switzerland

Outline of the presentation

ISO and the ISO system

Accessibility work in ISO:‒ ISO/IEC Policy Statement 2000‒ Basics: ISO/IEC Guide 71:2001 & ISO/TR 22411:2008 eAccessibility‒ Human-system interaction etc. (ISO/TC 159)‒ User interface design, e-learning etc. (ISO/IEC JTC 1)‒ Other work

ISO/IEC/ITU Workshop, Geneva, 3-4 November 2010

Conclusions

• IT tools• Standards

development procedures

• Consensus building

• Dissemination

162 national members98% of world GNI

97% of world population

195 active TCs3 238 technical bodies50 000 experts

Central Secretariatin Geneva153 FTE staff

Collection of 18 083ISO Standards

1 038 standards produced in 2009

The ISO System

As of 1 June 2010

Over 4200 current standards projects

38

17

19

3

29

43

28

43

4

44

OceaniaEuropeAmericasAfricaAsia

MB distribution per continent

MB+MC+MS distribution per continent

Total: 106Total: 106 Total: 162Total: 162(95 in 2003) (147 in 2003)

Distribution of ISO members per continent (as of 1 June 2010)

ISO’s international network

WTO : TBT, SPS and GATS (services) agreements

UN and UN agencies: CODEX, ILO, IMO, ITC, UN/ECE, UNIDO, WHO, WTO-OMT

591 liaisons with international organizations in technical work

Links with six regional bodies (ACCSQ, AIDMO, ARSO, CEN, COPANT, EASC) and PASC

Economic actors: Accreditation: IAF and ILAC, Consumers International, ICC, IFAN, World Economic Forum, etc…

Working definitions

accessibilityusability of a product, service, environment or facility by people with the widest range of capabilities

eAccessibilitydesign of Information and Communication Technology (ICT) products and services so that they can be used by people with disabilities, whether of a permanent or temporary nature, and by older people with age-related changes in functional capacities

ISO/IEC Guide 71: Guidelines for standards developers to address the needs of older persons and persons with disabilities

Before Guide 71: Standards on assistive technology (wheelchairs, walking aids, etc. – ISO/TC 173), built environment (ISO/TC 59), packaging (ISO/TC 122) etc.

ISO/IEC Policy Statement 2000 – Addressing the needs of older persons and people with disabilities in standardization work

Guide 71: First ISO document addressing accessibility and usability of products and services in a generic manner and as with general design concerns

Primarily intended for use by standards developers

ISO/IEC Guide 71: Guidelines for standards developers to address the needs of older persons and persons with disabilities – Key content

Process: Describes a process to address accessibility needs during standards development

Accessibility and standards content: Typical structure of a standard and mapping to accessibility factors

Defines a set of 22 accessibility factors to be considered

Classifies human abilities and describes the consequences of impairment on the basis of

‒ Sensory abilities‒ Physical abilities‒ Cognitive abilities‒ Allergies

ISO/IEC Guide 71: 22 Accessibility factorsAlternative formats Expiration date marking

Location and layout of information and controls and positioning of handles

Content labelling and warnings of allergens

Light levels and glare Surface temperature

Colour and contrast Accessible routes

Size and style of fonts and symbols Logical process

Clear language Surface finish

Graphical symbols and illustrations Non-allergenic/toxic materials

Loudness and pitch of non-spoken communication

Acoustics

Slow pace of information presentation Fail-safe

Distinctive from of product, control or packaging

Ventilation

Ease of handling Fire safety of materials

ISO/IEC Guide 71: Guidelines for standards developers to address the needs of older persons and persons with disabilities

Guide 71 gives only general and qualitative guidance, but no measureable criteria or reference data

Was adopted as CEN/CENELEC Guide 6

ISO/TR 22411: Ergonomics data and guidelines for the application of ISO/IEC Guide 71 [ISO/TC 159 - Ergonomics] ISO/Technical Report 22411: Built on the structure of Guide 71

and fully compatible. Gives details and quantitative reference data on how to implement Guide 71

Guide 71:

Alternatives to visualinformation

Guide 71:

Alternatives to visualinformation

ISO/TC 159 Ergonomics

Advisory Group on Accessible Design (AGAD)

Standards and ongoing work in the areas of:

Ergonomics of human-system interaction

Human-centred design principles

Software individualization and software ergononmics

User interfaces

Accessibility guidelines for equipment, software and ICT services

ISO/IEC JTC 1 Information technology

Special Working Group on Accessibility(SWG-A)

Has produced an analysis and inventory of eAccessibility standards in ISO and beyond

Standards and ongoing work in the areas of:

User interface design Interoperability with Assistive technology Cultural & linguistic adaptability in IT products Icons & symbols in software products Accessibility functions for personal computers Office equipment accessibility guidelines for elderly persons

and persons with disabilities E-learning:

• “Access for all” personal needs and preferences• Individualized adaptability and accessibility in e-

learning, education and training

Some other ISO committees related to eAccessibility

ISO/TC 145 Graphical symbols Symbols of all types and applications

ISO/TC 37 Terminology and other language and content resources Ongoing discussion to work on specialized languages, e.g. Bliss

eAccessibility-related standards in ISO(see inventory in: ISO/IEC TR 29138-2:2009)

Committee Committee titles No. of standards(in descending order)

ISO/TC 159/SC 4 Ergonomics/ Ergonomics of human-system interaction

59

JTC 1/SC 35 Information technology/User interfaces 40

ISO/TC 159/SC 3 Ergonomics/Anthropometry and biomechanics

12

JTC 1/SC 36 Information technology/Information technology for learning, education and training

8

ISO/TC 159 & SC 1 / 5 Ergonomics/General ergonomic principles / Ergonomics of the physical environment

12

JTC 1/SC 7 / 28 / 29 Information technology/Software and software engineering / Office equipment / Coding of audio, opicture, multimedia and hypermedia information

10

ISO/TC 145/SC 3 Graphical symbols/Graphical symbols for use on equipment

1

Total 142

Some key documents ISO/IEC Guide 71:2001: Guidelines for standards developers

to address the needs of older persons and persons with disabilities

ISO/TR 22411:2008: Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities

ISO/IEC TR 29138-1:2009: Information technology – Accessibility for people with disabilities – Part 1: User needs summary

ISO/IEC TR 29138-2:2009: Information technology – Accessibility for people with disabilities – Part 2: Standards inventory

ISO/IEC TR 29138-3:2009: Information technology – Accessibility for people with disabilities – Part 3: Guidance on user needs mapping

Challenges

Accessibility is an important topic for ISO, but it is not yet in the mainstream of standards development

Not enough product standards take into account accessibility aspects

ISO/IEC/ITU Workshop -- Contribution of International Standard to Accessibility, 3-4 Nov. 2010, Geneva

3 key topics to be addressed:

- Accessibility and everyday products

- Accessibility and buildings

- eAccessibility and eInclusion (Accessibility in Information and Telecommunication)

Multi-stakeholder workshop Road map for future accessibility work in ISO, IEC and ITU

ISO/IEC/ITU Workshop - Structure3 November 2010

Plenary Introduction and Key notes

Accessibility in:

Break-out groups Everyday products Buildings eAccessibility

4 November 2010

Accessibility in:

Break-out groups Everyday products Buildings eAccessibility

Afternoon

Plenary Reports of the three groups to the plenary & Discussion of findings

Plenary Summary and conclusions

Conclusions ISO standards result from an open process and present a

consensus between key stakeholders, countries and many international organizations

ISO standards are widely used and often adopted as national standards

By reference in legislation, ISO standards provide technical requirements that become elements of legal frameworks

ISO, with its partners IEC and ITU, moves towards further strengthening its engagement in accessibility

Invitation to participate in the ISO/IEC/ITU-workshop on “Accessibility and the contribution of International Standards” in Geneva in November 2010

THANK YOU !

www.iso.org