Introduction ISO- 20000 is an important international standard specifically focusing on IT service management essentially detailing an integrated set of management processes for the effective delivery of services to business and its customers. Key benefits Apart from potential external marketing and commercial benefits, ISO 20000 provides a recognized tried and tested management system which enables the IT service organization to plan, manage, deliver, monitor, report, review and improve its services. It not only looks at operational aspects but also focuses on the business controls covering associated risks, finances, resources and capabilities, providing proper infrastructure to enable traditional PDCA cycle to be implemented and managed. ISO 20000 allows usage of ITSMF trade mark and logo in the marketing material also will be listed in the site of its SMF. Primarily the organization will become more competitive, reducing the risk, cost and time to market new products and services thereby improving value for money and service quality which in turn enables to manage suppliers more effectively, ultimately making services business led rather than technology driven. Possessing ISO- 20000 offers clearly a visible edge over a competitor demonstrating a clear commitment to manage provision of IT services. It visibly supports a new business strategy impacting efficiency, cost, service, reliability, consistency for potential growth. Methodology Compliance has to be demonstrated by an external assessment by trained IT Service Management Auditors. Consultancy support will be provided on a case to case basis. QT&T Consulting (Asia) Pte Ltd Singapore | Malaysia | India ISO Program ISO - 20000 For more details: Level 2 , #02-06, 2 Changi Business Park Avenue 1, Singapore - 486015
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Introduction
ISO- 20000 is an important international standard specifically focusing on IT service management essentially detailing an integrated set of
management processes for the effective delivery of services to business and its customers.
Key benefits
Apart from potential external marketing and commercial benefits, ISO 20000 provides a recognized tried and tested management system which
enables the IT service organization to plan, manage, deliver, monitor, report, review and improve its services. It not only looks at operational aspects
but also focuses on the business controls covering associated risks, finances, resources and capabilities, providing proper infrastructure to enable
traditional PDCA cycle to be implemented and managed.
ISO 20000 allows usage of ITSMF trade mark and logo in the marketing material also will be listed in the site of its SMF.
Primarily the organization will become more competitive, reducing the risk, cost and time to market new products and services thereby improving
value for money and service quality which in turn enables to manage suppliers more effectively, ultimately making services business led rather
than technology driven.
Possessing ISO- 20000 offers clearly a visible edge over a competitor demonstrating a clear commitment to manage provision of IT services.
It visibly supports a new business strategy impacting efficiency, cost, service, reliability, consistency for potential growth.
Methodology
Compliance has to be demonstrated by an external assessment by trained IT Service Management Auditors.
Consultancy support will be provided on a case to case basis.
QT&T Consulting (Asia) Pte LtdSingapore | Malaysia | India
ISO
Pro
gra
m
ISO - 20000
For more details:
Level 2 , #02-06, 2 Changi Business Park Avenue 1, Singapore - 486015
Course Introduction
Achieving ISO/IEC 20000 certification is an intensive case study oriented 2 day workshop. The workshop is designed for those involved in the
ISO/IEC 20000 implementation process, and for those who would like to have a better understanding of what the implementation encompasses.
Practical examples and real life case studies are used to guide you through the implementation route and prepare for the audit.
Course Description
This workshop is designed to explore the benefits of achieving ISO/IEC 20000 certification, how to plan for ISO/IEC 20000 certification and helps in
defining pointers for making the business case for internal approval. The workshop examines approaches to implementation and potential issues that
need to be managed to achieve ISO/IEC 20000. This course does not lead to the ISO/IEC 20000 consultants or auditors certification.
Audience
Senior Managers, IT Consultants, Quality Consultants, IT service providers, IT Service Managers, Service Improvement Program and Project
Managers.
Pre-requisite
The attendees to this course must have attended the ‘Requirements for ISO/IEC 20000 Certification’ Course.
Learning Objectives
At the end of this course, you will be able to:
Understand the benefits of achieving ISO/IEC 20000 certification.
Assess where you are now and what needs to be done to achieve certification.
Define your path towards implementation of ISO/IEC 20000.
Define the relationships between the different Service Management processes.
Understand what is required for ISO/IEC 20000.
Scope an implementation program for ISO/IEC 20000.
Understand the approaches to achieving ISO/IEC 20000.
Understand the requirements of ISO/IEC 20000-part 2 of the standard.
Student Material
Students will be provided with a manual containing a copy of the classroom visual aids, assignments and a feedback form.
Course Student Material
Students will be provided with a manual containing a copy of classroom visual aids, assignments, and a feedback form.
To learn more about ISO/IEC 20000,please email to [email protected]
QT&T Consulting (Asia) Pte LtdSingapore | Malaysia | India
ISO
Pro
gra
m
Achieving ISO/IEC 20000 Certification
Duration :: 2 Days
Classroom WorkshopCourse Delivery ::
For more details:
Level 2 , #02-06, 2 Changi Business Park Avenue 1, Singapore - 486015
Course Introduction
ISO/IEC 20000 for Internal Auditors and Consultants is an intensive case study oriented 3 day workshop designed for internal auditors and consultants who play a role in the ISO/IEC 20000 implementation or in providing support around ISO/IEC 20000 implementations. Practical examples and real life case studies are used to guide you through the implementation route and prepares you to conduct a ISO/IEC 20000 assessment or audit.
Course Description
This interactive workshop, leading to the ISO/IEC 20000 Consultants examination, is designed to provide a basic level of knowledge in the ISO/IEC 20000 IT Service Management standard and its application. It is aimed at practicing IT consultants who wish to assist organizations to prepare for certification under the itSMF's ISO/IEC 20000 certification scheme.
The course covers the interpretation and application of the ISO/IEC 20000 standard and enables consultants to develop the Service Management capability of an organization and assess its readiness for certification within the ISO/IEC 20000 certification scheme.Internal auditors involved in preparing an organization for ISO/IEC 20000 certification might find this course more appropriate than the Auditor course. An exam will be conducted at the end of the training.
Pre-requisite
The training courses are suitable for process practitioners, project managers, internal auditors, or consultants who meet the following minimum criteria: Holder of the ITIL Service Management Foundation Certificate in IT Service Management (It is the responsibility of the training provider to ensure that the candidates hold this certificate before they take the training course)
Meets at least one of the following two criteria:
Is an IT practitioner or manager with at least five years' general IT experience and has at least three year’s experience in an IT ServiceManagement environment either as a practitioner, supervisor or manager.
Is a Service Management consultant with at least five years general IT experience and has at least three year’s experience in ServiceManagement processes or projects, and is able to communicate effectively with managers, subordinates, colleagues, users and customers.
Note: Although it is not a prerequisite, candidates who hold an ITIL Service Management Managers certificate will be at an advantage.
Audience
IT consultants, quality consultants, IT service providers, IT service managers, and IT auditors involved in the implementation of ISO/IEC 20000
Learning Objectives
At the end of this course, you will be able to:
Identify the objectives and major content of IT Service Management processes within the scope of ISO/IEC 20000. Identify the core processes of the ISO/IEC 20000 standard. Describe the key activities and requirements of each process involved. Identify the requirements of the overall Service Management system and plan. Describe the key principles of best practices, as defined in Part 2 of ISO/IEC 20000 Prepare and implement plans and improvement projects for achieving ISO/IEC 20000 certification
Student Material
Students will be provided with a manual containing a copy of the classroom visual aids, assignments, sample exam and a feedback form
Course Student Material
Students will be provided with a manual containing a copy of classroom visual aids, assignments, and a feedback form.To learn more about ISO/IEC 20000,please email to [email protected]
QT&T Consulting (Asia) Pte LtdSingapore | Malaysia | India
ISO
Pro
gra
m
ISO/IEC 20000 for Consultants
Certificate :: ITSMF Certification
Duration :: 3 Days
Course Delivery :: Classroom Workshop
For more details:
Level 2 , #02-06, 2 Changi Business Park Avenue 1, Singapore - 486015
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