Iso Certification For Schools Introductory Slide Show By C.Eashwer

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ISO Certification for Schools

1. What is ISO ?It is International

Organization for Standardization. 2. What is ISO 9001-2008?

ISO 9001-2008 is the standards for QUALITY MANAGEMENT SYSTEM – QMS .

3. What is ISO 14001?ISO 14001 is standards for

ENVIRONMENT MANAGEMENT SYSTEM - EMS

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ISO Certification for Schools Why ISO for Schools ?

1. Prove the “quality” in the school andPrograms with seal of International approval

2. Manage quality in a language that Parents , Students , Society , Business & Industry understand.

3.Management’s response to teachers’ qualityefforts—Reaching national skill standards

4. Get the edge over other Schools with an International recognition 5.Add structure to the system

6. Establish a driver to continuously improve the quality ofour systems—a “sustaining initiative”

7. Creating “ ownership by empowering”8. Demonstrating Value from system

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ISO Certification for SchoolsWhat are the Major elements of ISO , related to Schools :

1. General and Documentation Requirements 2. Management’s

commitment , responsibility ,

Customer Focus

3. Quality Policy , Quality Objectives ,

Planning , QMS Planning,

Responsibility and Authority , Internal

Communication

4. Management Review and Resource

management 5. PRODUCT REALIZATION ,

Customer related Processes , Customer

communication

6.Purchasing processes , Service

provision , Validation , Identification and

Traceability

7.Customer property , Control of monitoring

and measuring equipment

8. Measurement , Analysis , Continuous

improvement , Corrective and

preventive actions .

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ISO Certification for Schools 1.Teaching Process plan - TPP

2.Context Flow Diagram for each department - CFD3.Quality Policy - QP , Quality Manual - QM

4.Quality Procedures manual - QPM 5.Work Instructions Manual – WIM

6.Organization chart for the School – ORG CHART7.School layouts and various Plans

8.Master lists for various records , Documents - ML9.Internal Audit Check list for Each department

10.Internal Audit reports - IQA REP11.Internal communication System - ICS

12.Customer communication - CUSTCOM13.Purchase related documents - PURDOC

14.Customer feedback on performance 15.Customer satisfaction survey results

16.Monitoring and measurement records17.Continuous improvements plans 18. Mgt review records

19.Training records - TRG REC20.Corrective & preventive action records – CAP & PAPDOCUMENTS CAN BE IN ANY FORM ( SOFT , HARD)

GENERAL DOCUMENTATION REQUIREMENTS

( MAJOR 20 )

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ISO Certification for Schools Teaching Process Plan – TPP : Sample

ACP ACP-Disc

ClsrmPlan

Tmetbntfctn

Tmbtb Final

Tme Tb pln SSP

Demo plan

Tests plan

Text books

Tchng Aids

LessonPlan

ContinImprnt

Exam preptn

Feedback

Classtests

CondctClass

Sylbs study

Teachr Aloctn

Qrtly Plan

ACP-Annual curriculam Plan ., Sylbs – Syllabus ., Qrtly – Quarterly

SSP – Subject wise Syllabus Plan ., tmetb pln – Time table plan

Techng Aids – Teaching aids., Demo – Demonstration

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ISO Certification for SchoolsContext Diagram for each Dept

INPUT

OUT PUT

Proces1

Proces8

Proces7

Proces4

Proces2

Proces5

Proces10

Proces9

Proces6

Proces3

Out put from One dept is the

Input for the other dept.

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ISO Certification for Schools QUALITY POLICY OF THE SCHOOL – SAMPLE :

We the top Management of -------------------------------------------------------------------------------------------------- hereby place it on record , our total commitment to the Quality in each deliverables from our School in exceeding all the , Customer’s ( Parents and the students)expectations to gain and sustain the most important Customer satisfaction . With the set Quality Objectives , the effectiveness of this Policy will be measured from time to time and improved on a continual basis with the total involvement of all the staff and employees .This policy shall be published and be understood in full by one and all for ever . Let the Quality Slogan of the school be “ RIGHT FIRST TIME , ON TIME AND EVERY TIME” Signed by the Correspondent , Principal .

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ISO Certification for Schools 1 The Percentage of Total success in CBSC

For the next 3 years Minimum of 99%

2 The Average attendance of the School ( both Students , Teachers put together)

95% calculated every month

3 The Least Performance of academically Poorest students in every Class should be

Between 40-50% in aggregate marks only

4 The teacher – Student Ratio shall be ( for the next 3 years)

1:25 only

5 The exposure mix of the education shall be ( Theory Vs Practice) to be measured at the end of every academic year

60% Theory -40% Practice

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7.

The Mix ratio between Academic studies Vs Extra and Co Curricular activities shall be ( to be calculated at the end of every Academic year)The No of allowable Fatal Accident inside the School Premises for any of the School inmates shall be

50-50

ZERO

QUALITY

OBJECTIVES

SAMPLE

MODEL

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ISO Certification for Schools Quality Procedures (mandatory)

1. Quality Procedure for CONTROL OF DOCUMENTS

2. Quality Procedure for CONTROL OF RECORDS

3. Quality procedure for INTERNAL QUALITY AUDIT

4. Quality procedure for CONTROL OF NON CONFORMING PRODUCTS

5. Quality Procedure for CORRECTIVE ACTIONS

6. Quality Procedure for PREVENTIVE ACTIONS

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ISO Certification for SchoolsManagement Commitment and Customer Focus :

Management must have visible and verifiable system for the above . Some samples can be :

1 Clearly stated Quality Policy and a regularly measurable Quality Objectives , both are signed and published by the Top Management .

2 Regularly convening and conducting the Management review meeting and taking actions for improvements.

3 Establishing a Customer Communication system along with a comprehensive Internal communication system to supplement the above. Also launching Employee’s satisfaction survey .

4 Institutionalizing the INTERNAL QUALITY AUDIT system for every Department for regular fact finding on the effectiveness of the system

5 Establishing a formal Customer feedback system on the School’s performance and fostering Parent – Teacher interactions for initiating the improvements.

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ISO Certification for Schools

Continuous Improvement plans : A SAMPLE 1 Suggestion scheme For Students 11 Revising Quality

Objectives Annual

2 Parent – Teacher interactions

Scheduled 12 Rewards for the performers

Quarterly

3 Employee satisfaction survey

Continuous 13 Recognition for Teachers Regular

4 Internal Quality Audits Regular 14 Empowerment of Students

Regular

5 External Audits Third party 15 Net conferences with Overseas Schools

Scheduled

6 Customer Feedback regular 16 Joint venture projects Scheduled

7 In house competition Conducting 17 Infrastructure enhancement

As and when required

8 Sponsorship for Talented students

External 18 Undertaking Social development projects

Scheduled

9 Inter school competitions Participation 19 In house publications Regular

10 Expert opinions for improvements

As and when needed

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ISO Certification for Schools KEY PROCESSES :

PRODUCT/SERVICE REALIZATION PROCESS:1.0 Inputs :

1.1 Student requirements 1.2 Parents expectations

1.3 Government regulations / Curricula 1.4 Societal trends on Education

1.5 Higher educations status & Scope.

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ISO Certification for Schools

KEY PROCESSES :PRODUCT/SERVICE REALIZATION PROCESS:

2.0 Out puts : 2.1 New CBSC Program

2.2. Co , extra curricular activities 2.3 Lab / Practical assignments

2.4 Project works 2.5 Commendations and recommendations .

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ISO Certification for Schools KEY PROCESSES :

PRODUCT/SERVICE REALIZATION PROCESS:

3.0 Program delivery : 3.1 pedagogy and Teaching methodology / Technology used .3.2 Various courses conducted 3.3. Tests / Examinations method 3.4 Evaluation techniques/ Ranking system 3.5 Support for the students who lag behind .

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ISO Certification for Schools KEY PROCESSES :

PRODUCT/SERVICE REALIZATION PROCESS:4.0 Student Process :

4.1 Recruitment notice and publicity 4.2 Admission and enrolment

4.3 Orientation to the new comers .4.4 Distribution of Study materials and kits .

4.5 Group allocation for various activities .4.6 Placement in Classes

4.7 Attendance and Discipline monitoring .4.8 Parent support group formation / Parent- Teacher meets

4.9 Performance records maintenance and distribution.

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ISO Certification for Schools RESOURCE MANAGEMENT PROCESSES :

1.0 Human resources :

1.1 . Staff recruitment processes 1.2 Roles and responsibilities of staff

1.3 Training needs of the staff 1.4 Teachers Training program – Contents and schedule

1.5 Staff retention and sustenance 1.6 Staff welfare scheme and its effectiveness.

1.7 Staff performance appraisal system 1.8 Performance based promotion and incentives scheme

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ISO Certification for SchoolsRESOURCE MANAGEMENT PROCESSES :

2.0 Infrastructure and Facilities :

2.1 Land and Building 2.2 Class room with facilities 2.3 Food for Students 2.4 Facilities for Staff 2.5 Library and Learning centers 2.6 Computer and related facilities 2.7 Utilities , Transport , Logistic facilities2.8 School Rules and regulations

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ISO Certification for Schools RESOURCE MANAGEMENT PROCESSES : 3.0 Technology and Teaching methodology : 3.1 Various methods adopted 3.2 Measurement of Effectiveness of Learning3.3. Measurement of effectiveness of Teaching3.4 Computer aided Teaching and Learning processes .3.5 Lesson planning techniques and Delivery elements .

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ISO Certification for Schools RESOURCE MANAGEMENT PROCESSES :

4.0 Safety and Security system : 4.1 . Safety for all inside the premises

4.2. Safety for Students while coming to and going from School

4.3 Emergency and Exigency planning 4.4. Contingency measurements

4.5 Mass Communication systems 4.6 Parent Quick reach methods

4.7 Visitors monitoring system 4.8 Technology used for Safety and Security

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ISO Certification for Schools QMS IMPROVEMENTS :

Corrective actions , Preventive actions :1. Complaints analysis mechanism 2. System pitfalls analysis mechanism 3. Bench marking for excellence 4. Creation of Case study library .5. Planning group for

preventive actions 6. Effective in house communication and

publicity 7. Retraining of staff and employees 8. Continuous training plans .

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ISO Certification for Schools Customer satisfaction measurement system:

1. Student’s feedback on Lessons , Classes , Teaching methodology 2. Analysis of School examination results 3. Parents feedback on School’s performance 4. Staff, Employees feedback on Improvements 5. Comparitive study on School performance with other schools and national/ state ranking.5. Subject wise rank status on performance 6. Appearance of students for common examinations 7. Feedback from ALUMNITES of the school 8. Analysis of IQA results 9. Periodic in house surprise check ups

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ISO Certification for Schools How to go about on the ISO PREPARATION ?

Form the

Steering committ

ee exclusively for QMS &

form the Quality Policy

Orient and

Train the

Steering committ

ee on ISO &

form the Quality Objectiv

es

Plan the gantt

chart for the

project implementation

Form the Steering

sub committe

es with Steering

committee

members as leaders and cover the max

staff .

Formulate the

TEACHING

PROCESS PLAN for the School

Develop for

Context diagrams for each

dept

Develop the

Quality Manual ,

Procedures , Work

instructions for QMS

Conduct the PROCEDURE WALK THROUGH by the Walk through sub

committee and finalize the Procedures and work instructions

Form the INTERNAL QUALITY AUDIT team and train them on IQA. , Conduct IQA

Form the MANAGEMENT

REVIEW COMMITTEE and

conduct MANAGEMENT

REVIEW MEETINGS

CONDUCT MOCK AUDITS AND DO THE

CERTIFICATION AUDIT .

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ISO Certification for SchoolsINTERNAL QUALITY AUDIT :

PROCEDURE :

1. Identify the IQA Auditors

2. Plan the IQA Auditors Training program

3. Conduct 2 days IQA Auditors Training

program

4. Conduct the test of IQA

6. Plan and schedule the IQA for the quarter

5. Award certificates

8. Raise and Close NCs with Corrective and preventive

actions .

7. Conduct the Internal Audits for the departments

Internal Quality Audit

The IQA Audit training certificates can be

issued from our SINGAPORE Office.

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ISO Certification for SchoolsOur scope of consultancy :

1. Ours is TRAINING led CONSULTANCY . We would train the Steering committee to train the sub committees to get totally prepared for ISO .

2. We would make the staff to prepare the QUALITY MANUAL , PROCEDURE MANUAL , WORK INSTRUCTIONS MANUAL so that they themselves can manage the QMS .

3. We will conduct the MOCK AUDIT and assist fully during the certification Audit .

4. We would support you in finalizing the Certification Auditing Body for ISO certification .

5. On request we would support you for the Survillience audit which follows the certification Audit every year .

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ISO Certification for Schools Normal Time frame for ISO preparedness for

Schools :1 Forming Steering committee , Quality Policy , Quality Objectives 1 week

2 Orientation on ISO to Steering committee 2 weeks

3 Forming the Steering sub committees 1 week

4 Launching ISO preparations , Publicity 1 week

5 Framing the Quality Procedures nearly 20 4weeks

6 Procedure walk through of all the 20 Procedures 8 weeks

789101112

Preparation of Quality Manual Forming the IQA audit team Training the IQA Auditors in batches Conducting the IQA -Dept wise Mock Audit Certification Audit Total ( minimum ) + or – 4 weeks .

4 weeks 1 week2 weeks 12 weeks 1 week1 week38 weeks

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ISO Certification for Schools Our Contact Address :

CEO PVT LTD .,37/18 , Dr. Gurusamy road, 1 St Floor , Chetpet ,

Chennai – 600 031 .Tel: 044-26421306 , 307 , 308 , 309 , 310

Website : www.exploreceo.com

Contact : Mr. Deen - +919448193270 Mr. C.Eashwer – +919600000626 , +919444956432

Mr. Bobby - +919444381240 [email protected]

[email protected]