ISO 9001 QUALITY SYTEM CERTIFICATION FOR AUTOMOTIVE COMPONENT MANUFACTURERS PRESENTED BY ENGR NWAOMA OLUJIE HEAD, MECHANICAL ENGINEERING STANDARDS ORGANISATION.

ISO 9001 QUALITY SYTEM CERTIFICATION FOR AUTOMOTIVE COMPONENT MANUFACTURERS PRESENTED BYENGR NWAOMA OLUJIEHEAD, MECHANICAL ENGINEERINGSTANDARDS ORGANISATION OF NIGERIADURING A SENSTIZATION WORKSHOPORGANISED BYCADD AND NACAT KINGS PALACE HOTEL, NNEWION 27-28 AUGUST 2014

INTRODUCTION PROTOCOL It is indeed a great pleasure to be here today

to share ideas and experiences at this Sensitization Workshop with the theme: “OEM Requirements for Automotive Local Components Manufacturing” organised by Centre for Automotive Design and Development (CADD)in conjunction with National Automotive Council(NAC).

The Standards Organisation is delighted to present this paper on “ISO 90001 Quality System Certification for Automotive Component Manufacturers”.

INTRODUCTION

Customers are key to any business sustainability and without satisfied customers, an organization is in peril!

To keep customers satisfied, the organization needs to meet their requirements as well as exceed their expectations. Delighting customers is a slogan organizations should adopt in their day to day basis.

The ISO 9001 standard provides a tried and tested framework for taking a systematic approach to managing the organization's processes in-order to meet customers’ requirements thereby enhancing their satisfaction.

INTRODUCTION The topic of discourse is crucial to this

sector if you are to be competitive in Nigeria and beyond borders.

I therefore wish to congratulate the Organizers for their efforts and initiatives in putting together this forum.

I believe that the outcome of the forum will go a long way to have a positive impact in your organizations.

ABOUT SON

Standards Organisation of Nigeria (SON) was

established by an Enabling Act No. 56 of

1971

Sole statutory body that is vested with the responsibility of

standardising and regulating the quality of

products in Nigeria.

OPERATIONAL BASESCorporate

Headquarters in AbujaOperational Office in

LagosState Offices in 33 states covering 36 states of Nigeria

7 laboratories located in Enugu, Kaduna and

Lagos

ABOUT SON

VISION

• To improve life through Standardisation and Quality assurance.

MISSION

• To promote consumer confidence and global competitiveness of Nigerian products and services through Standardization and quality assurance.

QUALITY POLICY

• It is the resolve of Standards Organisation Nigeria to be a reference point in matters of standardisation, quality assurance and related activities and to provide services in these areas in accordance with national and international rulesand regulations thus, enhancing economic efficiency, international competitiveness, safe and a sustainable environment for all stakeholders.

WHAT WE DO

• Elaboration of Nigerian Industrial standards covering both products and services.1

• Collaboration with government, non-governmental and multilateral agencies

2• Monitoring compliance to

standards through factory inspection visits.3

WHAT WE DO

• Calibrate measuring equipment to ensure accuracy of measurement of equipment. 4

• Investigate consumer complaints and assist manufacturers in taking corrective action(s).5

• Carrying out market surveys to identify fake and substandard products and ensure that quality products are put to sale in the markets.

6

WHAT WE DO

• Registration Product to have data base of products in the markets for traceability and to identify standards to be developed.

7• Harmonization of standards with

other nations to remove trade barriers and allow for exchange of goods and services.

8• Certification of Organisations to ISO

9001, 14001, 18001, 22000 and 13485 to enhance our competitiveness in international market.

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WHAT WE DO

• SON conducts in-house and out door training for business managers on quality, environmental, food safety and Occupational Health and Safety management systems.

10• Pre-shipment/destination inspections to

prevent substandard products from entering the country through SON Conformity Assessment Programme (SONCAP).

11• Certifying products that meet requirements

to standards through Mandatory Conformity Programme (MANCAP) and Nigerian Industrial Standard schemes. 12

ISO IN BRIEF

ESTABLISHED IN 1947HEADQUARTERS- GENEVA IT IS NON-GOVERNMENTAL EQUAL VOTES ISO STANDARDS ARE: VOLUNTARY MARKET- DRIVEN CONSENSUS WORLDWIDE

MANAGEMENT SYSTEMS STANDARDS

Currently, SON is certifying companies to the following Management System Standards;

ISO 9001- Quality Management Systems Requirements

ISO 14001- Environmental Management Systems

ISO 18001- Occupational Health And Safety Management

ISO 13485- Medical devices ISO 22000- Food Safety Management Systems ISO 27001- Information Security - still in the

pipeline.

ISO 9001

Today’s workshop is focusing on certification to ISO 9001- Quality Management Systems Requirements.

ISO 9001 specifies the basic requirements for a quality management system (QMS) that an organization must fulfill to demonstrate its ability to consistently provide products (which include services) that enhance customer satisfaction and meet applicable statutory and regulatory requirements.

ISO 9001

It requires the organization to document and demonstrate a sequence and interaction of processes, conduct internal audits to evaluate processes, determine corrective and preventive action to improve processes, and monitor the processes to ensure there is continual improvement

IMPLEMENTING ISO 9001 QUALITY MANAGEMENT SYSTEM Implementation of ISO 9001 affects the entire

organization right from the start. If pursued with total dedication, it results in 'cultural transition' to an atmosphere of continuous improvement.

The process of implementing ISO 9001 depends on:

The sophistication of your existing quality program,

The size of your organization, The complexity of your process. ISO 9001 is a generic standard that is

applicable all Organization no matter the size.

QUALITY MANAGEMENT PRINCIPLES

ISO 9001 contains eight quality management principles, upon which to base an efficient, effective and adaptable quality management system (QMS). They are applicable throughout industry, commerce and the service sectors:

Customer focus Leadership Involvement of people Process approach Systems approach Continual improvement Factual decision making Mutually beneficial supplier relationships

QUALITY MANAGEMENT PRINCIPLES Principle 1: Customer focus Organizations depend on their customers and therefore should

understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Related clauses of the standard Management commitment 5.1 Customer focus 5.2 Appointment of management representative

5.5.2 Determination of customer needs and

expectation 7.2.1, 7.2.2., 7.2.3 Care of customer property 7.5.4 Customer satisfaction-8.2.1, 8.4

QUALITY MANAGEMENT PRINCIPLES Principle 2: Leadership Leaders establish unity of purpose and direction of the organization. They

should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.

Related clauses of the standard The setting of policies and objectives- 5.3, 5.4.1 Quality management System Planning- 5.4.2 Defining and communicating responsibilities and

authorities-5.5.1, 5.5.2 Internal communication -5.5.3 Management review- 5.6 Provision of resources covering human &

infrastructure- 6.2, 6.3 Creating an effective work environment -6.4. Realization of process -7.1

QUALITY MANAGEMENT PRINCIPLES Principle 3: Involvement of people People at all levels are the essence of an organization and their full

involvement enables their abilities to be used for the organization's benefit.

Related clauses of the standard Internal communication – 5.5.3 Meeting customer requirements-5.5.3, 7.2.1,

7.2.2, 7.2.3 Participating in management reviews-5.6 Participation in design reviews – 7.3.1, 7.3.2,

7.3.3, 7.3.4, 7.3.5, 7.3.6 Implementing policies, objectives, defined

responsibilities-4.1, 5.3, 5.4.1, 5.5.1 Planning of product realization- 7.1

QUALITY MANAGEMENT PRINCIPLES Principle 4: Process approach A desired result is achieved more efficiently when

activities and related resources are managed as a process. Related clauses of the standard The identification of processes: 0.2, 4.1 Planning of product realization-7.1, 7.2, 7.3,

7.4, 7.5, 7.6,

QUALITY MANAGEMENT PRINCIPLES Principle 5: System approach to management Identifying, understanding and managing interrelated

processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

Related clauses of the standard

Establishing, implementing and maintaining the management system 4.1

Interconnection, interrelation and sequence of processes – 4.1, 5.0, 6.0, 7.0, 8.0

QUALITY MANAGEMENT PRINCIPLES Principle 6: Continual improvement Continual improvement of the organization's overall

performance should be a permanent objective of the organization.

Related clauses of the standard Reviewing documents -4.2.3 Reviewing policy and objectives - 5.3, 5.4.1 Reviewing processes for improvement- 5.6,

8.2.2, 8.4, 8.5.1, 8.5.2, 8.5.3

QUALITY MANAGEMENT PRINCIPLES Principle 7: Factual approach to decision making Effective decisions are based on the analysis of data and

information. Related clauses of the standard Monitoring and Measurement– 8.2, 8.2.1,

8.2.2, 8.2.3, 8.2.4 Analysis to obtain facts from information

8.4 Records for documenting the facts 4.2.4 Management review-5.6

QUALITY MANAGEMENT PRINCIPLES

Principle 8: Mutually beneficial supplier relationships

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

Related clauses of the standard Control of suppliers 7.4.1 Evaluation of suppliers 7.4.2 Analysis and review of supplier data 7.4.2. Analysis of data on suppliers-8.4

MAIN CLAUSES OF ISO 9001

• ISO 9001:2008 Standard has five main clauses namely;

• 1. Quality management system- General requirements.

• 2. Management responsibility• 3. Resource management• 4. Product realization• 5. Measurement, analysis and improvement

REQUIREMENTS OF ISO 9001

Quality management system General requirements.

Documentation requirements General Quality Manual Control of documents Control of records.

Management responsibility Management commitment Customer focus Quality policy Quality objectives Quality management system planning Responsibility, Authority and Communication Management representative Internal communication Management review

REQUIREMENTS OF ISO 9001 Resource management

Provision of resources Human resources- competence, training &

awareness Infrastructure Work environment

Product Realization Planning of product realization Customer related processes determination of requirements related to

product, review of requirements related to product, customer communication.

REQUIREMENTS OF ISO 9001 Design and developmento planning, inputs, outputs, reviews,

verification, validation and change control. Purchasingo purchasing process, purchasing information,

verification of purchased products Production and service Provisiono control of production and service provision, o validation of processes for production and

service provision, identification & traceability,o customer propertyo preservation of product. Control of monitoring and measuring equipment

REQUIREMENTS OF ISO 9001

Measurement, Analysis and Improvement Monitoring and measurement

Customer satisfaction Internal audit Monitoring and measurement of processes Monitoring and measurement of product

Control of nonconforming product Analysis of data Improvement

Continual improvement Corrective action Preventive action

CERTIFICATION

Is the process by which a party gives a written assurance that a product, service, system, process or material conforms to specific requirements (a standard). It is the second leg supporting the conformity assessment process.

There are hundreds of certification bodies around the world. SON is the National certification body for Nigeria.

BENEFITS OF ISO 9001 CERTIFICATION

1. Increased Efficiency Companies that go through the ISO 9001

Quality Management Standards certification process have given a lot of thought to their processes and how to maximize quality and efficiency. Once certified for QMS, the processes are established and guidelines in place for anyone to follow easily, making training, transitions, and trouble-shooting easier.

BENEFITS OF ISO 9001 CERTIFICATION

2. Increased Revenue Studies have shown that ISO QMS certified

companies experience increased productivity and improved financial performance.

3. Employee Morale Defined roles and responsibilities,

accountability of management, established training systems and a clear picture of how their roles affect quality and the overall success of the company, all contribute to more satisfied and motivated staff.

BENEFITS OF ISO 9001 CERTIFICATION

4. International Recognition The International Organization for

Standardization (ISO) is recognized worldwide as the authority on quality management.

5. Factual Approach to Decision Making The ISO 9001 QMS standard sets out clear

instructions for audits and process reviews that facilitate information gathering and decision making based on the data.

BENEFITS OF ISO 9001 CERTIFICATION

6. Supplier Relationships Mutually beneficial supplier relationships are

one of the key attractions to ISO certification. Following the processes for documentation and testing ensure quality raw materials go into your production system. The process also requires thorough evaluation of new suppliers before a change is made and/or consistency with respect to how and where orders are placed.

BENEFITS OF ISO 9001 CERTIFICATION 7. Documentation The ISO QMS standard requires documentation of all

processes and any changes, errors and discrepancies. This ensures consistency throughout production and accountability of all staff. This also guarantees traceable records are available in case of non-compliant products or raw materials.

8. Consistency One of the foundations of ISO; All processes from

research and development, to production, to shipping, are defined, outlined and documented, minimizing room for error. Even the process of making changes to a process is documented, ensuring that changes are well planned and implemented in the best possible way to maximize efficiency.

BENEFITS OF ISO 9001 CERTIFICATION

9. Customer Satisfaction Client confidence is gained because of the

universal acceptance of the ISO standards. Customer satisfaction is ensured because of the benefits of ISO 9001 QMS to company efficiency, consistency and dedication to quality service.

10. Improvement Processes The ISO 9001 QMS outlines audit processes,

management review and improvement processes based on collected data. Improvements are carefully planned and implemented based on facts, using a system of documentation and analysis, to ensure the best decisions are made for your company.

GETTING YOUR SYSTEM CERTIFIED TO ISO 9001 QMS REQUIREMENTS The 15 essential steps are to be followed

through in order to implement ISO 9001 quality management system successfully.

Step 1: Top management commitment Step 2: Establish implementation team Step 3: Start ISO 9000 awareness programs Step 4: Provide Training Step 5: Conduct initial status survey (Existing

practices) Step 6: Create a documented

implementation plan

GETTING YOUR SYSTEM CERTIFIED TO ISO 9001 QMS REQUIREMENTS Step 7: Develop quality management system

documentation- quality manual, procedures and work instructions.

Step 8: Document control Step 9:Implementation of procedures and

work instructions. Step 10: Internal quality audit Step 11: Management review Step 12: Change procedures where

necessary Step 13: Conduct successive audits. Step 14:Apply for Certification Step 15: Continual Improvement

CERTIFICATION PROCESS

SON works with organisation utilizing a well defined certification process comprising of the following steps;

Enquiry on certification Application for certification- relevant

standard, appraisal and application forms. Training of personnel Submission of quality manual, six

mandatory procedures along with completed Appraisal and Application forms.

CERTIFICTAION PROCESS

Audit of Intent (Documentation Review) & Pre-assessment (Readiness Audit)

Main Assessment (Certification) Taking corrections and corrective actions Certification decision. Certification and Publicizing certification Maintaining certification- surveillance (6-

monthy) Re-certification (revalidation)- 3 years

CONCLUSION

ISO 9001 certification is a globally recognized process.

The 9001 standard is not a law, not a regulation but it is much worse!!!. It is customer requirements.

You are called upon today to take a decision and get your system certified to ISO 9001 in-order to remain globally relevant and enjoy the enormous benefits associated with the certification .

SON is there for you when you take the decision. Let me inform you that SON does not only certify

systems but has got its QMS certified to ISO 9001.

I wish you all the best in your endeavors.

THANK YOU

THANK YOU FOR LISTENING

CONTACT: [email protected] www.son.gov.ng