Top Banner

of 12

ISO 9001 Benefits to an Organisation

Jun 01, 2018

Download

Documents

krishnamythri
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
  • 8/8/2019 ISO 9001 Benefits to an Organisation

    1/28

    ISO ManagementISO ManagementSystemsSystemsGuidance on understanding the benefts o 

    an ISO Management System

     

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    2/28

    Welcome &Welcome &

    IntroductionsIntroductions

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    3/28

    AgendaAgenda•Brie intro to ISO

    •General understanding or ISO certifcation

    •Elements o an ISO Management System

    •What’s the new Anne S!"

    •Benefts o an ISO Management System

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    4/28

    Brief IntroductionBrief Introduction

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    5/28

    Who is IOS and What IsWho is IOS and What Is

    ISO?ISO?

    •  #he International Organi$ation orStandardi$ation %IOS& is a worldwide ederationo national standards bodies'

    • Wor(ing through #echnical )ommittees* it hasde+elo,ed and ,ublished o+er -.*/// di0erentISO standards that are used internationally orsub1ects ranging rom flm s,eeds to wineglasses to 2uality management systems'

    •  #he o3cial ,ur,ose or the issuance o ISOStandards is to acilitate world trade throughstandardi$ation'

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    6/28

    ManagementSystems

    ISO 20000-1:2011

    Service Management

    ISO 22301

    Business Continuity

    Management

    ISO 27001-2005

    Information

    SecurityManagement

    System

    ISO 9001:

    2008

    Quality

    Management

    System

    ISO 31000 is!

    Management

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    7/28

    Understanding theUnderstanding the

    Standards - DocumentsStandards - DocumentsMost standards ha+e at least two su,,ortingdocuments4

    •Requirements 5 these are the 6Shalls7 and are

    re2uired to be im,lemented unless eclusions canbe ta(en' #he auditor can only audit against the6Shalls7'

    •Code of Practice 5 these are the 6Shoulds7 and

    are guidance to assist you in im,lementation'•Guidance 5 a ully im,lementable standard thatdoes not ha+e a 6certifcation scheme7' 8ou can becom,liant* but not certifed'

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    8/28

    Understanding theUnderstanding the

    Standards - PDCAStandards - PDCA

    Do

    Plan

    Check

    Act

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    9/28

    Understanding theUnderstanding the

    Standards - ScopeStandards - Scope

    • 9etermine your Sco,e o :egistration

    • ;ow many ,eo,le within your organi$ationsu,,ort this Management System"

    • ;ow many ,rocesses are included"

    • ;ow many locations"

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    10/28

    Requirements forRequirements for

    CertificationCertification

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    11/28

    Stages for RegistrationStages for Registration• Submit a,,lication to registrar

    • Stage -< Assessment o readiness

    • Stage =< Assessment or registration audit

    • :egistration>certifcation awarded or ? years• Sur+eillance audits %at least annually&

    • :ecertifcation audit at the end o ?rd year

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    12/28

    RegistrationRegistration

    • @sually ta(es - or ,ossibly = auditors - to ?dayso  de,ending on sco,e* si$e* locations and

    ,ersonnel

    •  8ou will be told whether or not you will berecommended or registration at thecom,letion o the Stage = audit

    • )ertifcate usually arri+es a = 5 wee(s later

    • Maintaining your ISO )ertifcation%s& is thefrst ste, in continuous im,ro+ement

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    13/28

    Registrar/Auditor Selection CriteriaRegistrar/Auditor Selection Criteria

    • Accreditation and sco,e o accreditation

    • :e,utation and customer acce,tance

    • A+ailability* cost* and location

    •nowledge o your business• )ulture ft with your organi$ation

    • Ability to audit all o your uture standards

    Cote< #he eternal auditor is hired by the :egistrarand ,resented with 2ualifcations to you u,onagreement o audits' 8ou cannot go out and hireyour own eternal auditor'

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    14/28

    Getting Ready for the AuditGetting Ready for the Audit

    • 9etermine team* set budget• Internal auditor%s& training i using inDhouse resources• ;ire consulting frm i a,,licable• Ga, Assessment

    • Im,lement re2uirements o standard to meet yourbusiness needs against the ga, assessment• GoD!i+e• ;old Management :e+iew Meeting• )onduct Internal Audit• :efne documentation

    • Em,loyee in+ol+ement training• System ad1ustment• :egistration audit 5 Stage -• System ad1ustment• :egistration audit 5 Stage =

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    15/28

    Ongoing CommitmentOngoing Commitment

    • Getting certifcation is only the beginning

    • Management :e,resentati+e must (ee, u,wee(ly>monthly>2uarterly with tas(s

    • Internal audits are re2uired at least annually

    • Management re+iew is re2uired at least annually

    •  #imely com,letion and u,dates to)A:s>A:s>OFIs

    • Annual Sur+eillance audit by eternal registrar

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    16/28

    An ISOAn ISO

    Management SystemManagement System

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    17/28

    Elements of a Management SystemElements of a Management System

    • Management )ommitmento  #o, management shall'

    o artici,ation in Management :e+iews

    o ro+ide in,ut or continuous im,ro+ement

    o Accountable or resource management

    • :esource Managemento Identifcation o resources including human* technical* inormation and

    fnancial

    o Identifcation o roles* accountability and res,onsibility %:A)I&o )om,etence* awareness H training

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    18/28

    Elements of a Management SystemElements of a Management System

    • Management :e+iewso :e2uired in,uts including re+iews o audits* customer eedbac(*

    ,erormance measurements* im,ro+ements* changes

    o :e2uired out,uts including actions recorded or im,ro+ements*

    documented im,ro+ements and the e0ecti+eness o thoseim,ro+ements* additional ollowDthrough o actions identifed such asresource needs or com,letion o changes identifed

    • 9ocument H :ecords )ontrolo 9ocumented ,rocedure or creating* a,,ro+ing* maintaining* ,rotecting

    archi+ing and destroying documents H records

    o Identiying documents o eternal origin

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    19/28

    Elements of a Management SystemElements of a Management System

    • Internal Audito 9ocument an audit ,lan

    o Identiy internal auditors* hire or train

    o 9ocument out,uts and act u,on fndings

    o  #imely re,orting

    • )ontinual Im,ro+emento Organi$ation shall continually im,ro+e the e0ecti+eness o the

    management system through the use o the ,olicy* ob1ecti+es* audit

    results* analysis o data* correcti+e and ,re+enti+e actions andmanagement re+iew

    o )orrecti+e>re+enti+e Actions recorded* ,lanned and u,dated timely

    o Good :oot )ause methodology

    o :e+iew o e0ecti+eness o actions ta(en

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    20/28

    A New StructureA New Structure

    • Starting with ISO ==?/-* the Anne S! conce,twas introduced to standardi$e the managementsystem re2uirements or A!! management

    system standards' #he net standards to be,ublished with the Anne S! is ISO =//- laterthis year and the much antici,ated =/-J releaseo ISO K//-'

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    21/28

    Annex SLAnnex SL

    • Introduction

    • -' Sco,e

    • =' Cormati+e reerences

    • ?' #erms and defnitions

    • L' )ontet o the organi$ation

    • J' !eadershi,

    • ' lanning

    •' Su,,ort• .' O,eration

    • K' erormance e+aluation

    • -/' Im,ro+ement

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    22/28

    Benefits of ISOBenefits of ISO

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    23/28

    Benefits of theBenefits of the

    Management SystemManagement System•  #here are ob+ious internal benefts

    o )om,etiti+e Ad+antage

    o )ommitment to detail or the sco,e4 ie< 2uality* security* ser+ices* etc

    o

    Better em,loyee engagement through training* communication andaccountability

    o Formali$ed H re,eatable ,rocesses

    o Accountability at all le+els

    o Ongoing internal and eternal audits ensure wea(nesses are identifedand im,ro+ements are com,leted

    o Better go+ernance and management o su,,liers and outsourced,rocesses

    o More e3cient ability to change

    o :eduction in du,licate e0ort

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    24/28

    Customer BenefitsCustomer Benefits

    ISO K//- certifed com,anies 2ueried

    •J im,ro+ed their le+els o customer satisaction andloyalty

    •J booster their o,erational ,erormance

    •- ac2uired new customers and retained eisting ones'

    •JJ achie+ed cost sa+ings

    •Source< BSI Ecellerator :esearch =/--

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    25/28

    Organizational BenefitsOrganizational Benefits• L attribute direct cost sa+ing to ISO -L//-

    • L re,ort im,ro+ements to their cor,oratere,utation

    • im,ro+e their com,liance

    • - re,ort higher morale among sta0 

    • Source< BSI Ecellerator :esearch =/--

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    26/28

    Client InsightsClient Insights!arge rinting )om,any

    • #he biggest beneft we ha+e seen o+er the course o ourISO certifcation is a reduction in s,oilage' Beore we

    were ISO certifed* we a+eraged about 'J s,oilage ,eryear' !ast year our s,oilage was -'='

    •Earnings or =/-= were J million so -'= was a,,ro'N.L*/// +ersus 'J would be ?' million' retty

    signifcant beneft'

    •We ha+e also beneftted rom standardi$ation o,rocesses and im,ro+ed communication'

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    27/28

    CreditsCredits• Google Images

    • )lients ,ersonal beneft stats

    • BSI mar(eting brochure 6Why we do what we do7

    • Puality Management )PI' )MI %BSI white ,a,er&

  • 8/8/2019 ISO 9001 Benefits to an Organisation

    28/28

    QuestionsQuestions