ISE2012_Exhibitor_Manual

ISE 2012 Exhibitor Manual

Location:

Amsterdam RAIHalls 1–7 and 9–12Amsterdam, The Netherlands

The No.1 show for professional AV and electronic systems integration presented by

Table of Contents

1. Introduction1.1 Exhibition Time Table ............................................................................................................................. 51.2 Contact List .............................................................................................................................................. 61.3 Deadlines ................................................................................................................................................. 71.4 Directions to the RAI ............................................................................................................................... 8

2. Show Information

2.1 Accommodation ....................................................................................................................................... 92.2 Children .................................................................................................................................................... 92.3 Cloakrooms .............................................................................................................................................. 92.4 Copyright .................................................................................................................................................. 92.5 Disables Facilities ..................................................................................................................................... 92.6. Distribution of Material ........................................................................................................................... 92.7 First Aid ..................................................................................................................................................... 92.8 ISE webshop ........................................................................................................................................... 102.9 Liability ................................................................................................................................................... 102.10 Local Information .................................................................................................................................. 102.11 Smoking .................................................................................................................................................. 102.12 Venue Information ................................................................................................................................. 10

3. General Information

3.1 Arrangement anf Removal of Exhibition Goods ...................................................................................113.2 Badge Readers ..........................................................................................................................................113.3 Badges Stand Personnel ..........................................................................................................................113.4 Contractor Passes ...................................................................................................................................123.5 Build-Up & Breakdown Rules ................................................................................................................123.6 Catering ..................................................................................................................................................133.7 Cleaning and Waste Disposal ................................................................................................................133.8 Conference Room Rental .......................................................................................................................143.9 Deliveries via CEVA ................................................................................................................................143.10 Electricity: Regulations and Information ..............................................................................................153.11 Employment of Labour..........................................................................................................................163.12 Fire & Safety Procedures ........................................................................................................................163.13 Safety Procedures ...................................................................................................................................163.14 Safety Regulations ..................................................................................................................................173.15 Floor Coverings ......................................................................................................................................173.16 Floral Decorations ..................................................................................................................................183.17 Freight Forwarding .................................................................................................................................183.18 Furniture .................................................................................................................................................183.19 Height & Weight Restrictions.................................................................................................................193.20 Hostesses ................................................................................................................................................ 203.21 Insurance ................................................................................................................................................ 213.22 Integrated Systems Europe 2012 Show Rules & Regulations ............................................................... 213.23 Manpower ............................................................................................................................................... 213.24 Music ....................................................................................................................................................... 213.25 Noise ....................................................................................................................................................... 213.26 Paging System ......................................................................................................................................... 21

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Table of Contents

3.27 Parking, Deliveries and Collection of Goods ........................................................................................ 223.28 Partition Walls ......................................................................................................................................... 233.29 Photography ............................................................................................................................................ 233.30 Security .................................................................................................................................................... 233.31 Shell Scheme Stands ............................................................................................................................... 243.32 Space-Only Stands .................................................................................................................................. 253.33 Stand Plan Approval ............................................................................................................................... 253.34 Suspension Wires / Rigging .................................................................................................................... 253.35 Telecommunication and Internet ........................................................................................................... 263.36 Time Table ............................................................................................................................................... 273.37 VAT Reclaim ............................................................................................................................................. 273.38 Water and Compressed Air ..................................................................................................................... 283.39 Water Regulations ................................................................................................................................... 28

4. Rules and Regulations

4.1 Integrated Systems Europe 2012 Show Rules & Regulations ................................................................ 294.2 Safety Regulations ................................................................................................................................... 294.3 Venue Regulations ................................................................................................................................... 29

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1. Introduction

Welcome to the Exhibitor Manual for Integrated Systems Europe 2012.

In this manual you will find all of the information you need regarding your participation at ISE 2012.

A-Z informationThe A-Z information is divided into 4 main sections:1. Introduction - in this section you will find a contact list, floor-plans, deadlines overview, directions to the RAI Exhibition Centre, and the exhibition time table.2. General information - in this section you will find general information about ISE 2012. For example liabili ty, disabled access, accommodation, local information.3. General stand fitting regulations - in this section you will find all the information you need to build your stand.4. Rules and regulations venue - in this section you will find all the rules and regulations of the RAI Exhibiti on Centre that are applicable to you as an exhibitor of ISE 2012.

Order formsAll order forms are accessible by logging into the Exhibitor Area on the website www.iseurope.org. All of the forms must be completed by the deadlines given to avoid surcharges.

In the General Stand Regulations, you will find references to documents on the website. Please view the ISE webshop for full details and prices or order directly online.

The following services can be ordered online:

- Catering- Cleaning and Waste Disposal- Computers & Internet- Double deck permit- Hotel & Travel- Parking RAI- Rigging- Scanners- Screens, Video & Audio- Stand Security & Hostesses- Water

- Other Services and Safety

The other services can be ordered with the order forms that have to be printed (PDF file) from the website and sent to the different suppliers.

Should you encounter any difficulties using this manual you can contact the RAI:

RAI (ISE webshop)Exhibitor Services T: +31 20 549 19 28

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1. Introduction

1.1 Exhibition Time Table

Build up

Saturday 28 January 07:00 – 0:00 hrs Build up for all space only exhibitors/contractors

Sunday 29 January 07:00 – 0:00 hrs Build up for all space only exhibitors/contractors

Monday 30 January 07:00 – 18.00 hrs Build up for all space only exhibitors/contractors Decoration of shell scheme stands

Show opening times

Tuesday 31 January 08:00 – 19:00 hrs Venue open to exhibitors 09:00 – 18:00 hrs Show open to visitors

Wednesday 1 February 08:00 – 19:00 hrs Venue open to exhibitors 09:00 – 18:00 hrs Show open to visitors

Thursday 2 February 08:00 – 0:00 hrs Venue open to exhibitors 09:00 – 17:00 hrs Show open to visitors

Breakdown

Thursday 2 February 17:30 – 19:00 hrs Removal of exhibits 19:00 – 0:00 hrs Dismantling of stands

Friday 3 February 07:00 – 0:00 hrs Dismantling of stands

Saturday 4 February 07:00 – 0:00 hrs Dismantling of stands

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1. Introduction

1.2 Contact List

Company Contact Person Email Tel.

ISE Managing Director Mr. Mike Blackman [email protected] 0049 896 387 9290

ISE Operations Director Ms. Martine Niermans [email protected] 0031 20 240 2422

ISE Operations / Account Manager Ms. Nina Bustria [email protected] 0031 20 240 2421

ISE Operations Executive Ms. Daniëlle Inostroza [email protected] 0031 20 240 2420

ISE Director of Marketing & Communications Mr. Dan Goldstein [email protected] 0044 779 669 2383

ISE Marketing & IT Manager Mr .Thomas Krackl [email protected] 0049 8121 257 4077

ISE Marketing Executive Ms. Stefanie Hanel [email protected] 0049 8121 7922 5111

ISE Sales Director Mr. Thomas Häger [email protected] 0049 4064666060

ISE Sales Manager Mr. Ian Morrish [email protected] 0044 137 245 4366

ISE International Exhibits Sales Manager Ms. Elisabeth Kondakow [email protected] 0034 606 060 452

ISE International Exhibits Sales Manager Ms. Cassy Pristas [email protected] 001 703 279 8082

ISE Finance Manager Mr. Marco Macelli [email protected] 0035 699 42 1144

ISE Accounting Department Mr. John Williams [email protected] 0035 622019301

Official Contractor Stand Building

Electricity, Floor Coverings, Furniture,

Graphics, Shell Scheme, Fascia Board RAI [email protected] 0031 20 549 1928

Venue RAI

General Information Ms. Jolanda Visser [email protected] 0031 20 549 1743

Internet Exhibitor Services [email protected] 0031 20 549 1928

Parking Passes Exhibitor Services [email protected] 0031 20 549 1928

Freight Forwarding

CEVA Showfreight Mr. Paul Strachan [email protected] 0044 132 231 2058

AV Equipment

ACS Exhibitor Services [email protected] 0031 20 549 1928

Badges and Passes

Registration Mr. Philip Senden [email protected] 0031 23 512 0160

Catering

RAI Exhibitor Services [email protected] 0031 20 549 1928

Insurance


Telecommunication


Music License

Buma Stemra Buma Stemra [email protected] 0031 23 799 7837

Refuse Containers


Rigging / Suspension Wires

Mansveld Expotech Mr. Niels van Gestel [email protected] 0031 20 549 2755

Security


Vat Refund

RAI VAT Alliance [email protected] 0044 207 431 4664

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1. Introduction

1.3 Deadlines

All items can be ordered according to the deadline schedule as seen below. The Early Bird Deadline is only valid for Electricity and Rigging, with this deadline you will have a 25% discount. The ISE web-shop will close 25 January 2012. After this date you can still order onsite, however there is no guarantee that the items ordered can still be delivered.

Order Form Early Bird Deadline Deadline Supplier How to submit

AV Equipment 25/01/2012 ACS Online

Artwork Sponsorship Opportunities 30/11/2011 Via email

16/11/2011 for RISE [email protected]

Badge Readers 25/01/2012 RAI Online

Cabled Internet 25/01/2012 RAI Online

Catering 25/01/2012 RAI Online

Cleaning 25/01/2012 RAI Online

Conference Room Rental 25/01/2012 ISE organization Via email

[email protected]

Double Deck Permit 02/12/2011 RAI Online

Electricity 02/12/2011 25/01/2012 RAI Online

Exhibitor /Contractor Badges 25/01/2012 N200 Via webshop

online

Floor Coverings 25/01/2012 RAI Online

Floral Decorations 25/01/2012 RAI Online

Freight Forwarding 18/01/2012 CEVA Showfreight Online fax form

Furniture 23/01/2012 RAI Online

Water/Compressed Air 25/01/2012 RAI Online

Graphics 25/01/2012 RAI Online

Hostesses 17/01/2012 RAI Online

Insurance 25/01/2012 RAI Online

Lighting & Wall Socket 25/01/2012 RAI Online

Manpower 17/01/2012 RAI Online

Parking Passes & Lorry Parking 25/01/2012 RAI Online

Refuse Containers / Cleaning During Build Up 25/01/2012 RAI Online

Security 17/01/2012 RAI Online

Shell Scheme Fascia & Carpet 25/01/2012 RAI Online

Suspension Wires 03/12/2011 25/01/2012 RAI Online

Telecommunication 25/01/2012 RAI Online

Stand Design Approval 02/12/2011 ISE organization Via email

[email protected]

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1. Introduction

1.4 Directions to the RAI

Train:The RAI station is 300 metres from the RAI. Trains run regularly from Amsterdam Duivendrecht station, Amsterdam Amstel station and Schiphol station, which are connected to the international intercity network.

Trams, Metros and Buses:Tram 4 runs every ten minutes between the Centre of the city, Amsterdam Central station, and the RAI (Euro-paplein stop). To get to the RAI Exhibition Centre from Amsterdam Amstel station, take Metro line 51. Metro line 51 also connects to Amsterdam Central station. The easiest way to get to the RAI from Amsterdam Sloterdijk is to take Metro line 50.

Air:It takes less than 15 minutes to get from Schiphol Airport to the RAI by car, train, taxi or bus. The Schiphol website (www.schiphol.nl) includes a summary of current flight information, transport connections to the RAI, and business facilities at the airport.

Motorway:The RAI is ideally suited for visitors who come by car. It is situated alongside Amsterdam’s A10 orbital motor-way and has its own underground car park with other car parks nearby offering free shuttle services.

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2. Show Information

2.1 Accommodation

For further information on hotel bookings see our website:http://www.iseurope.org

Then click on ‘Hotel & Travel’ which is displayed on the main menu.

2.2 Children

Due to the business nature and high volume of pedestrian traffic at ISE, children under the age of 18 are never permitted in the RAI Exhibition Centre during ISE build-up days, show days or breakdown.

2.3 Cloakrooms

The cloakroom is situated close to the exhibition entries and will be open during show times only.

2.4 Copyright

Please note that Integrated Systems Events has no copyright responsibility in respect of any exhibiting company.Exhibitors are reminded that third-party copyrights should not be infringed upon. Proper dispensation must be obtained and any royalties due are paid prior to the use of material distribution.

Should any copyright dispute arise, Integrated Systems Events will not be liable for any resulting loss or damages sustained by any exhibitor or third party.

2.5 Disabled Facilities

For further details please contact the organizers.

2.6 Distribution of Material

The display or distribution of any material in any form from any area within the RAI Exhibition Centre, other than within the boundary of your stand, is strictly prohibited. Canvassing is strictly prohibited.

2.7 First Aid

A first aid station with qualified medical staff is available onsite and open during build-up, show times, and breakdown. If assistance is required, call internal number 1111, or dial 0031 20 549 1111.

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2. Show Information

2.8 Help ISE webshop

Should you encounter any difficulties when using the ISE webshop please note the following: •TheISEwebshopissuitableforuseonapersonalcomputer,preferablywithInternetExplorer6.0or higher and Mozilla Firefox; •WhenorderingonlineaninvoicewillbesentbytheRAIExhibitionCenter;

For problems with the ISE webshop you can also contact the RAI Exhibition Centre:

Exhibitor Services+31 20 549 [email protected]

2.9 Liability

The exhibitor is solely responsible for the safeguarding of materials, equipment and displays at all times. ISE management employs general security when the exhibit hall and static display are closed. However, ISE, RAI Exhibition Centre and ISE’s official contractors are not responsible for any loss, theft, damage, injury, or destruction of exhibitor‘s property or the property of its agents or employees, by or from any cause whatsoever.

The exhibitor expressly releases ISE, ISE’s official contractors, RAI Exhibition Centre and their respective of-ficers, employees, members and agents, from any and all claims for such loss, theft, damage, injury or destruc-tion, or for loss of good will (whether or not in relation to any property). It is suggested that exhibitors obtain insurance covering losses such as theft and damage to property. The exhibitor assumes entire responsibility and hereby agrees to protect, indemnify, defend and hold ISE, RAI Exhibition Centre and ISE’s official con-tractors and their respective officers, employees, members and agents harmless from and against any and all claims, losses, injuries and damages to persons or property, governmental charges or fines and attorneys fees arising out of or caused by exhibitor‘s installation, removal, maintenance, occupancy or use of the exhibition premises, or any part thereof, or arising out of or caused by exhibitor‘s participation in exhibition activities. Exhibitors must comply at all times with the rules & regulations of ISE and RAI Exhibition Centre. These rules & regulations are subject to change prior to the time the exhibition is held. Failure to follow the ISE and RAI Exhibition Centre rules & regulations will constitute a breach of contract. In addition, by signing the ISE exhibit contract, exhibitors agree to comply with ISE’s interpretation of its rules & regulations.

2.10 Local Information

For further information on Amsterdam see the Exhibition Center RAI website (www.rai.nl).

2.11 Smoking

Smoking is not permitted in the RAI Exhibition Center during build-up, show days or breakdown.

2.12 Venue Information

For further information on accessibility of the RAI Exhibition Center see their website (www.rai.nl).

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3.1 Arrangement and Removal of Exhibition Goods

The goods on display should be kept within the prescribed stand limits. Mobile parts may not be moved beyond the stand limits even in order to demonstrate the operation of the exhibited goods. Parts of the exhibition goods which constitute a danger (including sharp protrusions) should be screened off. During the hours that the exhibition is open to the public, exhibited goods may not be covered up. The organizers have the right to remove any such cover, without any liability on their part.

Vehicles, machines, vessels etc. which run on fuel and have been admitted to the exhibition may be brought into the building as exhibition goods only if the fuel tanks and hoses are empty and properly and permanently sealed. Battery connections must have been loosened.

Exhibitors are not permitted to remove goods from their stand during the exhibition, unless an exemption has been granted by the organizers or persons acting on their behalf.

The RAI Exhibition Centre does not permit exhibitors to use floors, walls, roofs or other parts of the lounge or the building for stand construction and/or to damage them by using nails, glue, paint, adhesive tape or other means of attachment. Stands and stand parts should also be painted in advance.

3.2 Badge Readers

As an ISE 2012 exhibitor, you have access to the ISE webshop for information about the registration services for exhibitors before, during, and after ISE 2012. All registration services such as badge readers are explained in detail. In addition, you can request a quotation or directly order services.

Please go to the ISE webshop for more information and orders. You can enter the webshop by logging in to the ‘Exhibitor Area’ of the website www.iseurope.org with your username and password provided by the organizers. In case you have not received your login data, please send an email to [email protected].

3.3 Badges Stand Personnel

This service is available from the beginning of October 2011.

Registration of your stand personnel will be possible online in the registration area. A module called ‘Stand Personnel Registration’ is available there.

When registering more than one person, the registration process allows you to save considerable time by reus-ing the previously entered generic information about your company. Only add personal details for each addi-tional staff member to be registered (use the button ‘add like’ for this). If you need to make changes after the initial registration of your staff, go back to the website, view the list of those that have already been registered, and make additions and changes online.

Important: The badge will provide their sole means of access to the exhibition halls during the open days of the exhibi-tion. Apart from giving access to the exhibition halls, the badge is also an electronic business card. It is therefore of great importance that at the time of registering, all personal details are filled in accurately.

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Upon completion of each stand personnel registration, a bar coded confirmation will be displayed on your screen. Make sure you print the confirmations and distribute to your stand crew. With this confirmation, the badge can be collected onsite. Also, personnel registered before Wednesday the 4th of January will receive their badge via post.

For more information contact:N200Mr. Philip SendenDonkere Spaarne 24zw2011 JG HaarlemThe NetherlandsFax. +31 20 448 9701Website: [email protected]

3.4 Contractor Passes

Together with the Badges for Stand Personnel, each exhibitor will receive (5) five Contractor Badges. The Contractor Badges only allow access during Build-Up & Breakdown. If your contractors require more passes, please send an email to [email protected]. Additional passes can also be picked up onsite at the entrances of the parking garages, or at the organizers´ office.

3.5 Build-Up & Breakdown Rules

For more information, please view the time table in chapter 1.1

The time-frames, location, and space near the exhibition halls are limited during Build-Up & Breakdown. Therefore we advise you to fill out an order form of CEVA Showfreight on the ISE web-shop to indicate that you would like to load and unload your equipment. You will receive a reservation number which can be han-ded to your driver.

With this reservation number you can register at the buffer zone, which will be indicated by digital signs. Even in the case you do not have a reservation number, you are still obligated to register here. All delivery and coll-ection of goods must be registered with CEVA Showfreight before build up starts. Make sure you mention the day, time, and license plate number of your vehicle. CEVA will allow vehicles onto the show grounds based on a planning of registered arrivals. Unannounced deliveries and collections will be given a loading time that fits the existing planning and will be asked to wait on a separate parking area outside the show grounds until unloading space is available near the halls.

Vehicles unloading and loading for halls 1-7 and hall 12 are directed to P9 after passing the buffer zone, for the halls 9-11 it will be P4.

To access the unloading areas near the halls, it is required to carry a vehicle access pass with your vehicle. Place this pass in the front window before you leave your vehicle.

Please note that on Monday the 30th of January 2012 all aisles must be cleared by 18:00 hours.

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During breakdown, trailers and lorries will be allowed onto the show grounds from 20:00 hours on Thursday, 02 February 2012. Again all collection of goods must be registered with CEVA Showfreight before breakdown starts. Cars and small vans are allowed on the show grounds from 18:30 hours on Thursday. Please follow the instructions of the RAI Traffic Coordinators.

The “no freight aisles” are indicated with yellow strips. You are not allowed to place freight in the aisles indi-cated with yellow strips.

Please note that no exhibits/stand fittings are to be removed before 17:00 hours on Thursday the 2nd of February 2012.

Please see the RAI exhibition site plan for the right entrances. The site plan can be found in the ISE webshop.

For more information about Build up & Breakdown traffic, please contact:

CEVA ShowfreightMr. Paul StrachanStart Nucleus, Brunel WayDartford, Kent, DA1 5GAUnited KingdomTel: +44 (0)1322 312058Mobile: +44 (0)7788 927 636Fax: +44 (0)1322 [email protected]

Note: During build-up and breakdown no heating is used in the halls of the RAI. Due to the fact all freight doors are open it will be cold the temperature will be approximately 0°C.

3.6 Catering

Catering can be ordered with the official and exclusive catering company of the RAI Exhibition Centre:

Exhibitor ServicesEuropaplein1078 GZ AmsterdamThe NetherlandsTel. +31 20 549 1928Fax. +31 20 549 [email protected]

Please see the ISE webshop for the possibilities.

3.7 Cleaning and Waste Disposal

Please be aware that no cleaning is arranged for space only stands; please order cleaning in the ISE webshop. Stands with shell scheme include general stand cleaning every day before opening of the exhibition. The organizers will ensure the aisles in the exhibition area are regularly cleaned.

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Exhibitors are responsible for arranging the disposal of debris and all waste materials during Build-Up & Breakdown. Exhibitors are responsible for disposing of all their own refuse during all days of the event.

The official contractor for stand cleaning is:


Please see the ISE webshop for possibilities.

Waste Disposal / Cleaning During Build-Up & BreakdownFor disposal of refuse during Build Up & Breakdown you need to order refuse containers.

The official contractor for refuse containers is also the RAI Exhibition Centre department of exhibtior services.

Please see the ISE webshop for possibilities.

3.8 Conference Room Rental

Exhibitors interested in renting additional meeting space please contact Ms. Daniëlle Inostroza:

Integrated Systems EventsMs. Daniëlle InostrozaBarbara Strozzilaan 2011083 HN, AmsterdamTel. +31 20 240 2420Fax. +31 20 240 [email protected]

3.9 Deliveries via CEVA

Express delivery companies do not deliver your goods directly to your stand. CEVA Showfreight has therefore arranged, with the approval of the RAI Exhibition Centre, that they will receive these goods for you.

CEVA Showfreight will not accept local cost from any courier company.

For more information contact CEVA Showfreight:

CEVA ShowfreightMr. Paul Strachan Start Nucleus, Brunel WayDartford, Kent, DA1 5GAUnited Kingdom

Tel: +44 (0)1322 312058Mobile: +44 (0)7788 927 636Fax: +44 (0)1322 [email protected]

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Please see the ISE webshop for the CEVA rates and handling instructions.

All exhibitors should study the Build-up & Breakdown Rules before arranging shipment for ISE 2012. Please see the section Build-up & Breakdown Rules in chapter 3.5.

Please see the ISE webshop for the applicable order forms.

Show management regrets that for security reasons we or the RAI Exhibition Centre cannot sign on behalf of any exhibitors or take responsibility for any items of post. Exhibitors wishing to have anything delivered to their stand should contact CEVA Showfreight directly for delivery instructions. Please see order forms for more details.

3.10 Electricity: Regulations and Information

See chapter 4 for the Safety Regulations of the RAI Exhibition Centre. The electrical regulations on the ISE webshop should be studied for all safety measures that need to be taken with regard to electricity.

Please see the ISE webshop for the electricity manual.

A recognized and independent inspection body designated by the RAI Exhibition Centre will carry out an inspection visit. The stand holder or a delegate must, in their own interest, be present during the inspection by the recognized body for purposes of designating all elements of the equipment and to take note personally of any observations.

As an exhibitor, be aware to order day and/or night power for your equipment. Day power will be switched off after closing time for visitors. If you need power for special equipment which requires power 24/7, please order night power online. The exhibition organizer is bound to notify the exhibitors of when the power supply will be disconnected – all power to the show floor will be disconnected directly after the show closes on Thursday. Longer usage of electricity can be requested at the exhibitor services during the show, or via the ISE webshop.

Shell scheme stands, regardless of their size, have a 1,000 W connection. The placement of the connection can be found on the floor plan. Please make sure to include this placement in your stand design. The current between the phases is 230/400 V with neural conductor. The current variation can be ± 5%.

The official contractor for electricity and lighting is:


Please see the ISE webshop for the order information.

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3.11 Employment of Labour

Other than an official contractor, any contractor to be employed by an exhibitor within the exhibition hall in connection with stand build or space-only stand construction, shall need a contractor pass to enter the hall during Build-Up & Breakdown.

Together with the badges for stand personnel each exhibitor will receive five contractor badges. The contractor badges only allow access during Build-Up & Breakdown. If contractors require more passes, additional passes can be picked up at parking entrances P4 and P9.

No non-approved contractor shall be admitted into the exhibition hall. The exhibitor shall ensure that all its contractors comply with ISE Show Rules & Regulations and the Venue & Safety Regulations hereby stated.

Any person who, in the opinion of the organizer, is carrying out work contrary to the requirements of the organizer, or the local or other competent authority, or the landlords of the building, will be required to stop immediately and may be directed to leave the exhibition site. A Safety Coordinator will undertake regular inspections during Build-Up & Breakdown.

3.12 Fire & Safety Procedures

Fire and Safety RegulationsAll exits and exit aisles must be kept clear and unobstructed. No furniture, signs, easels, chairs or displays may protrude into aisles. Fire hose cabinets, fire extinguishers, sprinklers, or any other fire-safety device must not be hidden, obstructed or otherwise disturbed. All materials used in exhibit construction, decoration or as tem-porary cover must be certified as flame retardant. Inflammable fluids, substances, or materials of any nature may not be used. All materials and installations must comply with the requirements of inspection by the RAI Fire and Safety Department.

Please see chapter 4.2 for more information about Safety Regulations in the RAI ExhibitionCentre.

A Safety Coordinator will carry inspection visits onsite to verify whether stand structures and exhibition goods comply with the Safety Regulations.

3.13 Safety Procedures

ClothingThe RAI Exhibition Centre will implement a new approach to 'Safety at Work' during event setup and break-down in the halls as of the 1st of September 2011. The goal is to create a hospitable environment with an enhanced emphasis on safety and increased awareness of the issue.

Note: During build-up and breakdown no heating is used in the halls of the RAI. Due to the fact all freight doors are open, it will be cold. The temperature will be approximately 0°C. Please dress accordingly.

Due to the number of changes in the safety procedure please read the Fact Sheet.

FireThe RAI Exhibition Centre has a comprehensive fire alarm system, portable fire extinguishers and fire hoses. Any exhibitor who requires a special type of extinguisher because of the nature of their exhibits is responsible for making their own arrangements.

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Upon discovering a fire you should:1. Call +31 20 549 1234 (1234 on internal lines)2. Notify your adjoining stand occupiers of the situation3. Avoid doing anything likely to create panic

Medical1. Call +31 20 549 1234 (1234 on internal lines or 112 on a mobile phone), giving full details of location, injury etc.2. Remain with the injured person until the arrival of the medical staff.

SecurityOn discovering a suspicious package or other item dial +31 20 549 1234 (1234 on internal lines).Do not touch or move suspicious packages/items.

Evacuation ProceduresIn the event of a general emergency necessitating the need to evacuate the venue, RAI Exhibition Centre and the organizers will implement an evacuation procedure and will instruct exhibitors, delegates, and visitors to the nearest safe exit and where to congregate. Do not stop to collect personal belongings or equipment from your stand.

3.14 Safety Regulations

Please note that there are new safety regulations within the RAI during Build Up and Breakdown as of the 1st of September 2011. For more information please got to www.rai.nl/safetyatwork.

All exhibitors should study the following document: Safety Regulations RAI Exhibition Centre.

3.15 Floor Coverings

For shell scheme stands only, unless otherwise specified, carpet tiles will be laid directly to the hall floor and are included as part of the shell scheme package. Platforms are not included with shell scheme stands.

Exhibitors of space-only stands are obligated to cover the hall floor within the boundaries of their stand.

The official contractor for floor coverings is:


Please see the ISE webshop to order.

The organization will carpet the aisles. Carpeting of the aisles will commence on Monday the 30th of January at 18:00 hours. Please make sure that the aisles are clear at this time.

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3.16 Floral Decorations

Please see the online exhibitor manual for the floral decorations you can order.The official contractor for floral decorations is:



3.17 Freight Forwarding

For more information, please see the chapter delivery and handling of goods.The official contractor for freight forwarding is:

CEVA ShowfreightMr. Paul StrachanStart Nucleus, Brunel WayDartford, Kent, DA1 5GAUnited KingdomTel: +44 (0)1322 312058Mobile: +44 (0)7788 927 636Fax: +44 (0)1322 [email protected]

For exhibitors shipping from the USA, the official contractor is:

UniGroup Worldwide UTSMr. John HarrisonTel. +1 732 308 0029Fax. +1 732 308 [email protected]

Please be advised that on site, CEVA is the only official contractor.Please see the ISE webshop to order.

3.18 Furniture

The furniture that is included in the enhanced shell scheme is: •1tableF50white,tabletop80x80cm,74cmhigh •4chairsL92antracite,normalseatingheight •1literatureracknr526anthracite,suitableforA4leafletsThese article codes correspond with the codes in the brochure. It is not possible to make changes in the furni-ture that is included in the shell scheme. If you want different furniture, you have to order separately; please be aware this is without refund. Please see the ISE webshop for the Furniture Brochure.

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If you would like to order additional furniture, you may choose from the brochure in the ISE webshop. This brochure is only to browse through; all furniture can be ordered online. In the order form, the visuals of the furniture are also given.

The official contractor for furniture is:

RAI Exhibition CentreEuropaplein1078 GZ AmsterdamThe NetherlandsTel. +31 20 549 1928Fax. +31 20 549 [email protected]


Signage can be ordered via the RAI. There is a wide range of possibilities - from a simple logo print on your fascia, to full colour double-sided banners in various sizes. Orders / requests for signage need to be placed before the deadline of 23 January 2012 due to production time.

The official contractor for signage is:



3.19 Height & Weight Restrictions

There is a standard 2.75 metres height restriction for stands at Integrated Systems Europe 2012. The maximum height restriction can be requested with Nina Bustria at [email protected]. The deadline for requests is 02 December 2011.

For double decked stands, a permit needs to be requested. Please go to: https://portal.rai.nl/document/sop_documents/Construction_and_building_code_information.pdf or contact [email protected] for more information.

For platforms, higher than 60 cm, please go to: https://portal.rai.nl/document/sop_documents/Construction_and_building_code_information.pdf or contact [email protected] for more information.

The deadline for requesting a permit is 02 December 2011.Please note that when building without a permit, the authorities have the right to close off the entire stand or even prevent it from being built. The local authorities are very strict and no exceptions will be made.

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It is the responsibility of each exhibitor to inspect any height restrictions that may occur in the space that has been allocated.

Please go to ``3.32 Space-Only`` and ``3.33 Stand Design approval`` for further information on height restrictions. See also the ISE floor plan at: www.iseurope.org/FX. Please contact Ms. Nina Bustria at Integrated Systems Events for more information:

Integrated Systems EventsMs. Nina BustriaBarbara Strozzilaan 2011083 HN, AmsterdamThe NetherlandsTel. +31 20 240 2421Fax. +31 20 240 [email protected]

3.20 Hostesses

Hostesses can be hired for show days. Upon request, hostesses can speak several languages if needed. Please submit your order for any hostesses before the deadline (17 January 2012)! Orders submitted after the dead-line are not guaranteed. In addition to hostesses, there is also the option to hire translators.

3.21 Insurance

Exhibitors are requested to make their own arrangements for health, travel insurance, custom stand, and goods. (Rental of shell scheme stands and rental furniture include insurance with fee.) Upon registering for the exhibition, exhibitors agree that neither Integrated Systems Events, nor the RAI Exhibition Centre, assume any liability whatsoever.

Exhibitors are free to select an insurance company.

Please see the ISE webshop for information on insurance.

3.22 Integrated Systems Europe 2012 Show Rules & Regulations

In addition to the ISE 2012 Rules & Regulations, the notes in this Exhibitor Manual, the Safety Regulations and Terms and Conditions of the RAI Exhibition Centre apply. In the event of a dispute, the decision of the organizers is final.

Please see the ISE webshop for the ISE Show Rules and Regulations 2012.

3.23 Manpower

If you require extra manpower during build-up or breakdown, you may order this. Please submit your order before the deadline of 17 January 2012. After the deadline, due to planning reasons, no manpower can be guaranteed. Please do not forget to list the tools the labourers need to bring.

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The official contractor for manpower is the RAI Exhibition Center:



3.24 Music

Exhibitors wishing to broadcast music whether live or from records, tapes, discs or videos on their stands, should obtain permission from the organizers. Exhibitors are solely responsible for obtaining any license(s) required to play music on their stand.

Relevant organization in The Netherlands to obtain the license is:

Buma StemraSiriusdreef 22-28 (Postbus 3080)2130 KB HoofddorpThe NetherlandsTel. +31 23 799 [email protected]

3.25 Noise

Exhibitors using music systems, etc., must ensure that they are in possession of the correct licenses and that the volume is not higher than 70 decibels.

Exhibitors failing to comply with warnings from show management may incur a fine or have power to their stand terminated.

Please give consideration to other exhibitors at all times.

3.26 Paging System

The hall PA system may only be used to pass messages on to exhibitors and contractors during build-up and breakdown. During the exhibition open period it can only be used for police emergencies. If you require contact with your office we strongly advise you to order a telephone or mobile phone for your stand.

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3.27 Parking, Deliveries, and Collection of Goods

During Build-Up & Breakdown

The time-frames, location, and space near the exhibition halls are limited during Build-Up & Breakdown. Therefore we advise you to fill out an order form of CEVA Showfreight on the ISE webshop, to indicate that you would like to load and unload your equipment. You will receive a reservation number which should be given to your driver.

With this reservation number you can register at the buffer zone, which will be indicated by digital signs. In case you do not have a reservation number you are still obligated to register here. All delivery and collection of goods must be registered with CEVA Showfreight before build up starts. Make sure you mention the day, time, and license plate number of your vehicle. CEVA will allow vehicles onto the show grounds based on a planning of registered arrivals. Unannounced deliveries and collections will be given a loading time that fits the existing planning and will be asked to wait on a separate parking area outside the show grounds until unloading space is available near the halls.

Vehicles unloading and loading for halls 1-7 and hall 12 are directed to P9 after passing the buffer zone; for the halls 9-11, it will be P4.

To access the unloading areas near the halls, it is required to carry a vehicle access pass with your vehicle. Place this pass in the front window before you leave your vehicle.

During breakdown trailers and lorries will be allowed onto the show grounds from 20.00 hours on Thursday. Again, all collection of goods must be registered with CEVA Showfreight before breakdown starts. Cars and small vans are allowed on the show grounds from 18.30 hours on Thursday. Please follow the instructions of the RAI Traffic Coordinators.

During Show Days

All parking will be open during show days. As an exhibitor, you may order parking passes upfront to ensure you will be able to park close to the showground. Please note the parking passes will only be sent to you if you reside in Europe (except Italy) or the United States. If you reside in another country, the parking passes can be picked up at the Exhibitor Services desk when arriving at the RAI Exhibition Centre.

The official contractor for parking passes is the RAI Exhibition Center.


Please see the ISE webshop for the order form.

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3.28 Partition Walls

Exhibitors with partition walls need to keep in mind the following: The official building height of partition walls is 2.75m. With written approval of neighboring exhibitors, partition walls can be erected higher than the official building height. Make sure any part of the partition wall that is higher than 2.75m is decorated neatly front and back.

When building higher than 2.75m, written approval from Ms. Nina Bustria is required. Please contact her at [email protected]. The submission deadline is Friday, 02 December, 2011.

3.29 Photography

ISE does not offer an official photography service. Exhibitors wishing to make photographic or videographic records of their activities should seek permission from Mr. Dan Goldstein at Integrated Systems Europe.

Integrated Systems EuropeMr. Dan GoldsteinBarbara Strozzilaan 2011083 HN, AmsterdamThe NetherlandsTel. 0044 779 669 [email protected]

Important: Recordings of any kind are prohibited unless express permission is received from the exhibiting company.

3.30 Security

Although every reasonable security precaution is taken throughout the build-up, show days, and breakdown, show management cannot be held responsible for any loss, damage or accident which may occur to any exhi-bitors (or their contractors) property or personnel.

We strongly recommend that any small and/or attractive items are kept under constant supervision, removed each evening, and that suitable insurance coverage is arranged for your stand. Please take special care of lap-tops and mobile telephones – do not leave these items unattended at any time.

You can order stand security to secure your valuable items during build-up, show days, and breakdown. The official contractor for stand security is the RAI Exhibition Centre:



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3.31 Shell Scheme Stands

The ISE organization offers two packages of shell scheme stands for your convenience.

A. Shell scheme standard includes: •Whitesystemwallelements100x250cm(widexhigh)inaluminumframe •Fasciaboardinaluminumframe,40cmhigh •Carpetedfloor,carpettiles(50x50cm)colourtobedetermined •1fasciatextmax.25characters •3spotlights120Won1railper9sqm •1wallsocket1,000Wincludingmainconnectionandconsumption •Generalstandcleaningeachmorning The standard shell scheme costs Euro 70,00 per square metre.

B. Enhanced shell scheme includes: •Whitesystemwallelements100x250cm(widexhigh)inaluminumframe •Fasciaboardinaluminumframe,40cmhigh •Carpetedfloor,carpettiles(50x50cm)colourtobedetermined •1fasciatextmax.25characters •3spotlights120Won1railper9sqm •1wallsocket1,000Wincludingmainconnectionandconsumption •Furniture:4chairs,1tableand1literaturerack •Generalstandcleaningeachmorning

The enhanced shell scheme costs Euro 80,00 per square metre.

See the ISE webshop for an impression of the two shell scheme options. The shell scheme packages are based on 9 sqm. In case you would like to order additional furniture, please use the ISE webshop. To order shell scheme, please contact Ms. Daniëlle Inostroza: [email protected].

When you have ordered shell scheme, please let the RAI know your choice of carpet colour and your preferred fascia text. You can also order extra fascia texts, storage rooms, shelves, coloured wall panels, print logos etc. from the RAI to change the standard shell scheme to a stand with your design and branding.

The official contractor for shell scheme is:



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3.32 Space-Only Stands

General InformationSpace-only stands are comprised of uncarpeted floor space only. Exhibitors contracted to space-only sites are responsible for appointing stand contractors to plan and build their stands.Space-only exhibitors and contractors must read the ISE 2012 Rules & Regulations in addition to Safety Regu-lations of the RAI Exhibition Centre. It is advisable to communicate with your neighbors in case of any major changes to your stand.

It could be the case that the electricity outputs are not easily located within your stand. Please take this into consideration with building your stand due to a raised floor. A plan with your electricity outputs can be re-quested from Nina Bustria at [email protected].

All space-only exhibitors and contractors must work within these regulations.

For stand approval, please contact Ms. Nina Bustria at [email protected] by Friday, 02 December, 2011.

3.33 Stand Design Approval

Submission of a stand design is obligatory for space-only stands that build higher than 2.75 metres.Please send your plan to Ms. Nina Bustria:

Integrated Systems EuropeMs. Nina BustriaBarbara Strozzilaan 2011083 HN, AmsterdamThe NetherlandsPhone: 0031 20 240 2421Fax: 0031 20 240 [email protected]

The deadline for submission is Friday, 02 December 2011.

3.34 Suspension Wires / Rigging

For more information on suspension wires and rigging, please contact Mansveld Expotech rigging.

Please be aware that the deadline is 25 January 2012.

The official contractor for suspension wires is:

Mansveld ExpotechEuropaplein1078 GZ AmsterdamThe NetherlandsTel. +31 20 549 1359Fax. +31 20 549 [email protected]


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3.35 Telecommunication and Internet

TelephoneAvailable telephone lines are analogue or ISDN.

The official contractor for telecommunication is:



InternetAvailable internet connections are a standard connection comparable to ADSL. Regardless of the number of internet connections you ordered, there will only be one UTP cable on your booth. If you order a standard connection, it is not allowed to connect more than 5 PCs through a hub. If you do not have a hub, you may order it through RAI Exhibition Centre, who will install the necessary material. The connecting cable to your booth will be approximately 10 metres. Please note that it is not allowed to install or connect any kind of WiFi access point without authorization of the RAI. Found or ‚seen‘ access points will be removed or disabled without prior notice. Please contact Exhibitor Services to order your own WiFi access point.

The official contractor for Internet is:


Please see the ISE webshop.

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3.36 Time Table

Integrated Systems Europe 2012 will take place in the RAI Exhibition Centre, halls 1 – 7 and halls 9 - 12.

Build Up:Saturday 28 January 07:00 – 0:00 hours All exhibitors/contractorsSunday 29 January 07:00 – 0:00 hours All exhibitors/contractorsMonday 30 January 07:00 – 18:00 hours Decoration of shell scheme stands (by exhibitors)

All stand fittings and exhibits must be completed by 18:00 hours on Monday 30 January, 2012. All materials must be removed from the aisles by this time.

Please see chapter 3.5 for more information about Build Up & Breakdown rules.

Show Opening Hours:Tuesday 31 January 09:00 – 18:00 hours Show Open to VisitorsWednesday 1 February 09:00 – 18:00 hours Show Open to VisitorsThursday 2 February 09:00 – 17:00 hours Show Open to Visitors

Breakdown:Thursday 2 February 17:30 – 19:00 hours Removal of exhibits (by exhibitors)Thursday 2 February 19:00 – 0:00 hours Dismantling*Friday 3 February 07:00 – 0:00 hours DismantlingSaturday 4 February 07:00 – 0:00 hours Dismantling

Exhibitors and contractors must clear all exhibits, stand fittings and waste materials from the halls by 0:00 hours on Saturday 4 February, 2012.

*Please note that dismantling of shell scheme stands will start at 19:00 hours on Thursday 2 February. Decoration materials which are still on the walls after this time will be removed by organizers at your own risk. The RAI Exhibtion Centre cannot be held responsible for any damages that may occur as a result of this.*

3.37 VAT Reclaim

If there are any questions regarding your VAT, please contact our accounts department at [email protected].

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3.38 Water and Compressed Air

Please see the safety regulations of RAI Exhibition Centre for the regulations on the use of water and com-pressed air on your stand.

The official contractor for water and compressed air is:



3.39 Water Regulations

All exhibitors wishing to use water should study the following document: Legionnaires’ Disease/Legionella Bac-teria Regulations RAI Exhibition Centre.

Please see the ISE webshop for more information about Legionnaires Disease.

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4. Rules and Regulations

4.1 Integrated Systems Europe 2012 Show Rules & Regulations

In addition to the ISE 2012 Rules & Regulations, the notes in this Exhibitor Manual and the safety regulations of RAI Exhibition Centre do apply. In the event of a dispute, the decision of the organizers is final.

Please find the ISE Show Rules and Regulations 2012 in the ISE webshop.

4.2 Safety Regulations

All exhibitors should study the following documents: Safety Regulations RAI Exhibition Centre and Safety Coordination RAI Exhibition Centre.

Please find more information about the safety regulations in the ISE webshop.

4.3 Venue Regulations

The RAI Exhibition Centre reserves the right to refuse access to the exhibition halls to any person it believes likely to interfere with the orderly conduct of any event. All exhibitors must comply strictly with the instruc-tions of their organizing committee and refrain from engaging in any other activity not expressly authorized by the RAI Exhibition Centre and the organizing committee.

Legal proceedings will be instituted against any visitor found engaging in any commercial activity, distributing offers to provide services or disseminating any form of advertising or publicity at and during any event, all of which are strictly prohibited. Consequently, goods and services may be offered or supplied within the exhibi-tion halls only where duly authorized by the RAI Exhibition Centre and the organizing committee.

The present regulation applies to anyone on the premises of the RAI Exhibition Centre, whether or not profes-sionally engaged in trade or commerce.

Any person found to be in breach of this regulation will be liable to a fixed fine of Euro 6,200.00 without prejudice to any subsequent decision to sue for damages of a higher amount.

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ISE2012_Exhibitor_Manual

Documents

amsterdam raihalls

ise webshop

local information

venue information

exhibition time table

electronic systems integration

professional av

bytable of contents1