#SPHealth @RHarbridge Is Your SharePoint Really Healthy? What’s the Right Prescription? #SPHealth @RHarbridge Presented By: Richard Harbridg
Aug 20, 2015
#SPHealth @RHarbridge
Is Your SharePoint ReallyHealthy?What’s the Right Prescription?
#SPHealth @RHarbridge
Presented By: Richard Harbridge
#SPHealth @RHarbridge
Who am I?
BostonWe Washington
#SPHealth @RHarbridge
SPTechConThe SharePoint Technology Conference
SPTechConThe SharePoint Technology Conference
#SPHealth @RHarbridge
Why does this topic matter?We find the issues in SharePoint typically when SharePoint upgrades, new third party components, new solutions and significant changes are made to SharePoint.
This results in high costs and greater delays than if many of those issues had been discovered earlier.
#SPHealth @RHarbridge
What we will be talking about…1. What is a SharePoint Prescription?2. SharePoint Preventative Care 3. SharePoint Palliative Care4. SharePoint Curative Care 5. SharePoint Incident Reporting6. SharePoint Health Assessments
#SPHealth @RHarbridge
What is a Prescription?It’s a health-care program implemented by a physician
that governs the plan of care for a patient.
They typically contain orders to be performed by patients, caretakers, nurses, pharmacists or other therapists.
They indicate that the prescriber takes responsibility for the clinical care of the patient and in particular for monitoring efficacy and safety.
#SPHealth @RHarbridge
It typically contains orders to be performed by patients, caretakers, nurses, pharmacists or other therapists.
It typically contains orders to be performed by system, administrators, developers, architects or other experts.
What is a SharePoint Prescription?
It’s a technology-care program implemented by an expert that governs the plan of care for a SharePoint implementation.
It’s a health-care program implemented by a physician that governs the plan of care for a patient.
It indicates that the prescriber takes responsibility for the clinical care of the patient and in particular for monitoring efficacy and safety.
It indicates that the prescriber takes responsibility for the clinical care of the system and in particular for monitoring efficacy and safety.
#SPHealth @RHarbridge
What to watch out for…Even with an effective prescription you must follow it in order for it to
be effective.
#SPHealth @RHarbridge
In SharePoint Terms?
The pro-active actions you plan for, schedule and execute to mitigate or prevent issues from occurring in your SharePoint implementation.
What is Preventative Care?Measures taken to prevent diseases (or injuries) rather than curing them or treating their symptoms.
#SPHealth @RHarbridge
Site Provisioning ProcessHaving a site provisioning process is a preventative measure and provides the following benefits:
• Explains and enforces information architecture and user interface standards.
• Improves search and navigation.
• Provides consistent application of site and content access permissions.
• Mitigates legal and compliance issues.
#SPHealth @RHarbridge
Quotas and LocksConfiguring Quota’s and Locks is a preventative measure.
• It may be a way to halt users from adding content to an ‘archived’ or transitioning environment.
• It may be a way to ensure that a site collection (and it’s database) do not grow beyond a certain limit without IT intervention.
#SPHealth @RHarbridge
Database Growth ExampleA site collections content database is 60GB in total size.
Preventative Action: Set a quota (w/ notification) to warn if the content database goes beyond 80GB in size and schedule reports on storage space and database growth.
#SPHealth @RHarbridge
The OutcomeYou are able to prevent many potential
SharePoint issues through careful planning.
#SPHealth @RHarbridge
What to watch out for…No one wants to do preventative
care or pay for it. “It won’t happen to me.”
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What is Palliative Care?Any form of medical care or treatment that concentrates on reducing the severity of disease symptoms, rather than striving to halt, delay, or reverse progression of the disease itself.
In SharePoint Terms?
Targeting and fixing symptom like issues within your SharePoint implementation without targeting or solving the root cause.
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When curing the symptoms of an issue is all you can do.
• You are unable to make sense of the underlying issue (don’t know what it is).
• You are under artificial constraints that make the potential solutions for the underlying issue infeasible until a later time.
• Budget/Time/Scope
• Awaiting Technology Improvements (Upgrade)
When to use Palliative Care
Cynefin (Dave Snowden Explains)
#SPHealth @RHarbridge
SharePoint ExampleA site collections content database is 60GB in total size.
The content database grows quickly to 100GB in total size. The warnings have been sent out.
Palliative care would be to either split the content database up or to adjust processes so that the content DB can continue to grow beyond 100GB.
Preventative Action: Set alert to warn if the content database goes beyond 80GB in size and schedule reports on storage space and database growth.
#SPHealth @RHarbridge
The OutcomeSymptoms of an underlying SharePoint issue
are resolved to decrease the impact of the underlying SharePoint issue.
#SPHealth @RHarbridge
What to watch out for…When a symptom is treated it
doesn’t cure the underlying issue.
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What is Curative Care?Actions that seek to cure the existing disease or medical condition.In SharePoint Terms?
Solve the underlying issue/problem so that it no longer exists in your implementation.
#SPHealth @RHarbridge
SharePoint ExampleA site collections content database is 60GB in total size.
The content database grows quickly to 100GB in total size. The warnings have been sent out.
Palliative care would be to either split the content database up or to adjust processes so that the content DB can continue to grow beyond 100GB.
Preventative Action: Set alert to warn if the content database goes beyond 80GB in size and schedule reports on storage space and database growth.
The content database actually went from 60GB to 100GB in the course of one day.
Through investigation it is determined that a workflow was causing the issue. Extra versions of all documents ina library were created on an infinite loop (until the server automatically stopped the process).
Curative care would be to remove the workflow and perform corrective Governance adjustments (adjust Sharepoint Designer permissions, adjust Quota policies, and to train the SharePoint Designer workflow developer).
#SPHealth @RHarbridge
Do I Need To?
Not if there are no known or identified issues.
Before you go through a medical procedure the doctor would explain the procedure and the risks, options and alternatives allowing the patient to make an informed decision about whether the risk was worth it.
We must do the same with SharePoint solutions – the risk is theirs to take, not ours.
#SPHealth @RHarbridge
The OutcomeThrough careful focus and identification we
can ‘cure’ many SharePoint issues.
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What to watch out for…We cannot cure something if we
don’t know enough about it.
#SPHealth @RHarbridge
When to AssessWhen not scheduled it’s still important to perform assessments after any “curative” action is performed. “It indicates that the prescriber takes responsibility for the clinical care of the system and in particular for monitoring efficacy and safety.”
Additionally it may be best to perform one after significant palliative or preventative measures are taken.
#SPHealth @RHarbridge
Mental or Physical?Physical health without mental health is not ‘healthy’.
In a SharePoint Implementation:Physical Health = Technical HealthMental Health = Business or Non-Technical Health
If you have business or non-technical issues you may not have a healthy SharePoint implementation.
#SPHealth @RHarbridge
• Why are we using SharePoint within our Enterprise?• What are we currently using SharePoint for within our Enterprise?• What are the future uses for SharePoint within our Enterprise?
• How is SharePoint helping us achieve our business goals?• What are our SharePoint objectives and their priority?• What are our SharePoint initiatives and their priority?• How do our SharePoint initiatives align with our SharePoint
objectives?• What are ways we can reduce inefficiencies and duplication?
• What groups are doing similar initiatives and how can we help?• What are the related systems, applications and services we have
within our enterprise?• How is the business prioritizing SharePoint initiatives?
• Who are the people or key areas of the business involved in setting the strategic direction for our SharePoint implementation?
• What areas of the business offer the most opportunity for growth?• How are you communicating strategic changes or initiatives related to
SharePoint in your organization?• How are you allocating costs?
• What are we currently using SharePoint for within our Enterprise?
• Are we using it as our primary document management platform?
• Are we using it to meet external web content management needs?
• Are we using it as an application delivery platform?
#SPHealth @RHarbridge
Technology Strategy Assessments
#SPHealth @RHarbridge
• What are the known current SharePoint Initiatives?• What are the known future SharePoint initiatives?• Am I using all the features our organization is paying for?• Are we using any of the features incorrectly?• What are the related business applications and services?
• Do any contain duplicate features/functionality?• Are any being retired/eliminated in the future?
• What are the technical objectives for SharePoint within the organization?• How are these technical objectives prioritized?
• What are our current and future licensing plans with SharePoint?• Do you have a communication plan?
• When do communications occur?• What must the communications contain?• Who are the contacts for key responsibilities?
• Am I using all the features our organization is paying for?
#SPHealth @RHarbridge
Do you know what people are doing in your SharePoint implementation?
• What content is the most popular and where are people going/coming from?
• What are people searching for and what are they not able to find?
• How fast are your sites growing? How big are they getting?
Analytics for Management
#SPHealth @RHarbridge
• Do you have clearly defined Governance teams, committees or boards?• Are the roles and responsibilities of the membership
clearly defined?• Is all of the membership engaged?• Does the membership rotate?
• How often are your members getting together?• What are the reasons your Governance teams,
committees or boards get together?• Are the outcomes of these meetings actionable?
• Do you have a Governance Site (and Governance Plan)?• What is within your Governance Site?
Governance Assessments
The Five Teams You Need For Effective SharePoint Governance
SharePoint Governance Document Listing
SharePoint Standards Online
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Have the teams/roles in use?
There are typically 5 teams for SharePoint Governance:
Business Strategy TeamInitiatives/Technical Strategy TeamTactical Teams:
Tactical Operations Team
Tactical Development Team
Tactical Support Team
The Five Teams You Need For Effective SharePoint Governance
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Aggregate/Reference Document or Site (Contains all SharePoint Info – Single Point of Reference)
Objectives/Priorities (Tech/Business)
Governance Deliverables
SharePoint Governance Document Listing
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Objectives/Priorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process, Policies, and Schedule
Operations Deliverables
SharePoint Governance Document Listing
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Objectives/Priorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process, Policies, and Schedule
Development Deliverables
SharePoint Standards Online
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Objectives/Priorities Site Classification and Platform Classification Site Provisioning Process/Questionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)…
Support Deliverables
SharePoint Governance Document Listing
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User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
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Infrastructure Assessments
Are there problems in your server farm?
• What are the current problems?
• Where are the problems?
• What are the solutions for these problems?
• Awesome Tip?
• Turn on alerts for this list.
#SPHealth @RHarbridge
• Who is responsible for what when it comes to SharePoint infrastructure?• Do they have a backup?• Do they have the knowledge and training they need?
• Have you ever deviated from the default settings? Why and when?• How are you monitoring SharePoint?
• Do you know when a content DB’s size is approaching it’s recommended limit?
• Do you know when the site count of a site collection is approaching it’s recommended limit?
• Do you know when the site collection count in a content database is approaching it’s recommended limit?
• What quotas have you configured for SharePoint?• How do you handle requests for a larger quota? • What is the maximum quota?
• Do you have errors in your event logs?• Do you have errors in your SharePoint logs?• Have you changed the default settings for storing logs?• Do you have errors in your SQL logs?• How much space to grow do each of your logs have?
• Have you ever deviated from the default settings? Why and when?
• What quotas have you configured for SharePoint?• How do you handle requests for larger
quotas?• What is the maximum quota?
#SPHealth @RHarbridge
• How many servers do you have in your farm? (and possibly how many farms?)
• How many web applications do you have in your farm?• How many site collections do you have?
• How many databases do you have?• How large are your databases?• How many SQL Server Instances do you have?• How many users are using your SharePoint site collections?• How many requests per second are you seeing?
• How many sites do you have?• How many documents do you have?
• What is the highest document size?• What is the average document size?
• What are your resource throttling settings?• What other technologies are you using with SharePoint?
• Are you using ISA or Forefront?• Are your users using Micrsoft Groove or SharePoint Workspace?• What is the current version of Microsoft Office you are using?• Are you using Office Communication Server or Lync?• Are you using Microsoft System Center products? Which ones?
#SPHealth @RHarbridge
• What is your Disaster Recovery plan for your SharePoint implementation?• Do you perform a fire drills based on your plan? When was the last
one and how often do you do them?• How do you provide single file recovery? (version control, recycling bin,
DPM, etc)• How do you provide single or multiple site recovery?• How do you provide server recovery?• How do you provide data center recovery?• Are you storing excess or unnecessary (unused) data in your SharePoint
farm?• What are the costs of this storage?• Why is it being stored?
#SPHealth @RHarbridge
Performance Assessments
If we can save 2 seconds of loading time does it matter?
Let’s say you are a law firm and you have 300 attorneys. The typical Attorney bills at $300.00 per hour. Attorneys visit this page roughly 50 times per day and we assume a Calendar year of 280 billable days (because we all work too much)…
That is roughly $700,000.00 worth in billable time saved per year to deliver more value to clients.
($25.00 per second for 28,000 seconds per year).
#SPHealth @RHarbridge
• How is SharePoint performance?• What are the bandwidth costs associated with SharePoint?
• What are the costs associated with transferring redundant data around your farm?
• What are my slowest performing pages?• How heavy are my SharePoint pages?• Are you using caching in your SharePoint implementation?
• Are you using Output Caching?• Are you using Disk Based Caching?• Are you using Object Caching?
• Are you using IIS compression?• Are you monitoring SQL Server Latency?
• Is your latency 10 milliseconds or less for the Temp Database?• Is your latency 10 milliseconds or less for the Search Database?• Is your latency 20 milliseconds or less for the Database Log File?
• Do you have pre-negotiated SLAs for first time load of a site, subsequent loads of a site, and performance at remote locations?
#SPHealth @RHarbridge
Are you monitoring all the things you should be?
• What are your slowest pages?
• What lists or sites are becoming very large?
• Two Key SharePoint 2007 Tips:
• Look at the reports available in SharePoint Designer.
• Explore “_layouts/usagedetails.aspx”
Analytics for Performance
#SPHealth @RHarbridge
Are there performance problems with large lists or queries?
• What are the realistic limits for list views and lookup columns to protect server performance and user experience?
• What are the dangers of DDoS and DoS attacks and/or your servers running out of resources based on existing jobs and PUT/POST requests?
Resource Monitoring and ThrottlingWait a second… I have SharePoint 2007 (or 2003)!
• Large list views and lists with many lookup columns have performance challenges.
• If you are upgrading to SharePoint 2010 this is also important to understand as the default throttling limits may impact user experience.
• SQL Scripts (Read Only) and API calls can help identify what lists you do have over the default throttle settings, and which have a larger lookup count.
• Preventative Measures: Selectively indexing large list columns can help (up to 10 columns), building smarter more efficient views (1st filter), CAML/Search alternatives…
#SPHealth @RHarbridge
Support Assessments
SharePoint Standards Online
#SPHealth @RHarbridge
• What kind of SharePoint support do you currently provide?• Do you provide help material such as Manuals, Course Guidebooks,
Workbooks, How To, Tutorials, or Demonstrations?• How do you train users on SharePoint?
• How do you currently provision your sites?• How do you determine where each site should live?• Who owns the site and who supports the site?
• How do you communicate new features, initiatives, or changes to SharePoint to your users?
• How many SharePoint support requests do you currently get?• How are these categorized?• How are these assigned and escalated?• How many are effectively responded to?• How many are closed with success?
• Do you leverage/contribute to an internal knowledgebase for SharePoint support?
• Do you have clearly defined SLAs for support and problem resolution?• Do you offer face to face learning or unstructured/semi-structured
environments for learning? (Lunch and learns, after hours discussions, communities etc)
#SPHealth @RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning Libraries/Online/Help
(You can’t know everything)
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Diversify Support resources/mediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
#SPHealth @RHarbridge
• Do you have a site map that represents the current site structures?• Does this clearly indicate recommended containment hierarchy?
• Do you have a site map that defines future site structures?• Are you using Content Types?• Are you using metadata to help make content easier to organize and find?• Are you using site columns?• Are you using and managing Term Sets?• Do you have tagging guidelines?• Are you managing keywords?• Are you using and managing Site Directories?• Do you have classifications based on type of use?
• Communications based (publishing) portal/sites/collections?• Team based collaboration sites/collections?• Application/services based sites/collections?
• Are you checking for dead links?• How well is your site structured?• Can people find what they are looking for?
#SPHealth @RHarbridge
• How secure is your SharePoint environment?• Do you have PII (Personally Identifiable Information) in your
environment? Is it secured and audited?• How well are permissions managed in your SharePoint environment?• Have you ever deviated from SharePoint’s default security levels?
• In what site collections?• What was the reasoning/need behind creating your own security
levels?• How can security be improved in your SharePoint environment?• How can you more effectively monitor, manage, and maintain security in
your SharePoint environment?• Do you have separate/specific site collections or web applications for
confidential data which are more tightly controlled, audited, and managed?
#SPHealth @RHarbridge
• Do you have clearly defined Development Standards?• What third party products are we using in our SharePoint environment?
• Where are they available? Who can use them?• What is the status of these non-Microsoft products?
• Are there newer versions available?• How is custom code performing within our SharePoint environment?
• Are you disposing of SharePoint objects correctly?• Are you using best practices when querying or working with
SharePoint objects?• Do you know how many workflows have been created within your
SharePoint environment?• Do you know what they do?• Do you know who owns them?• Do you know what they were developed using? (SharePoint
Designer? Visual Studio? Third Party Product?)• Who is using SharePoint Designer?• How do you test your SharePoint environment when an update is made
to it?• When new code is added or a third party product?
• How are you storing older versions of configurations, code and compiled components?
#SPHealth @RHarbridge
Integration Assessments
When I Say “SharePoint Integration” You Probably Think Of This...
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• Is your SharePoint implementation part of an overall enterprise technology plan?
• What are the current systems and applications in place?• What are the application and system lifecycles?
• Is there duplicated content that is contained in other systems or applications and not just within SharePoint?• How is this content kept synchronized when updates are made to it?
• Can data stored in other systems provide additional value to your SharePoint business solutions? • Can it give added context to SharePoint content?
• What are already integrated?• How are they integrated?
• What are not integrated?• Why haven’t they been integrated?• Are there ways to reduce user disruption by providing more single
sign on opportunities?
#SPHealth @RHarbridge
Usage & Adoption Assessments
Adoption Activities Listing
#SPHealth @RHarbridge
• How do you share the benefit of existing SharePoint solutions in your organization?• Does this include user built SharePoint solutions?
• What is the SharePoint skill level of your users?• Do you have user stories on how people are currently using SharePoint
successfully?• Have you performed interviews or surveys to help understand how
people are using SharePoint or how specific SharePoint solutions can be improved?
• How many people are using your SharePoint implementation? • Are you reviewing SharePoint Usage Statistics on a Regular Basis?• How many are using a specific site?• How many are using specific documents?• What times of the week are they using specific sites or documents?
• Are there patterns that can be identified to help in determining the best time for updates or additions?
• Is your SharePoint accessible externally or via mobile devices?
#SPHealth @RHarbridge
Usage and Adoption Assessments• How usable are your SharePoint solutions or implementation?
• Have you performed usability assessments?• How has your SharePoint implementation been branded?
• Does it have a unique name for referencing?• What are your theme and styling guidelines?• How does your SharePoint implementation work across
browsers?• What about upcoming browsers?
• What are the accessibility concerns in your current SharePoint implementation?• How can this be improved?
• Do you have usage policies defined?• Have your users signed off or acknowledged these policies?• Do you enforce these policies?• How often are these usage policies assessed and updated?
#SPHealth @RHarbridge
Usability Assessments
Consistency Across User Environments
Modify Provisioned Site (or Templates) Based on Need
#SPHealth @RHarbridge
• Have you identified and defined user personas?• Is your SharePoint accessible externally?• Is your SharePoint being used on mobile devices?
• How is the user experience?• How has your SharePoint implementation been branded?• What are your theme and styling guidelines?• How does your SharePoint implementation work across browsers?
• What about upcoming browsers?• What are the accessibility concerns in your current SharePoint
implementation?• How can this be improved?
• How do you make navigation changes in your SharePoint implementation?• Is your current navigation effective?• Have you performed card sorting exercises?• Have you performed the ‘blind’ test?
#SPHealth @RHarbridge
Staffing Assessments
Building A SharePoint Team
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• What is the mobile experience of your SharePoint site?• Have you optimized the site for smaller resolutions?• What mobile browsers do you support?
• Is your organization adopting tablet PCs (iPads)?• What is the tablet experience of your SharePoint site?
• What support do you provide for remote workers?• What are the offline and synchronization options your organization
is providing?• Is SharePoint available outside of the firewall for employees?
• When a user receives an email linking to a SharePoint document on their phone can they download that document? • What is this mobile email and SharePoint experience like?
#SPHealth @RHarbridge
• Are you using custom search scopes?• Are you using people search?• Are you checking what queries resulted in failure (no click through or 0
results)?• Are you using best bets?• Have you defined synonyms?• Do you allow users to search non SharePoint data from within
SharePoint? If so what data?• Are you using hit highlighting?• Have you made organizational enhancements to the noise words file
and/or the thesaurus file?• Have you defragmented your search database(s)?
#SPHealth @RHarbridge
Social Assessments
Eight Key Considerations
#SPHealth @RHarbridge
• What does a one star versus a five star rating mean in your organization?• What are acceptable tags?
• Are negative tags allowed? • Are there examples of effective tags available?
• When should a user tag and when shouldn’t they?• If content has already been tagged is it valuable to tag it again?• Is it okay to tag content if that content already has a column (or
metadata) value that represents that tag?• Are you using Status Updates?
• What are acceptable status updates? • Are there examples of effective status updates available?
• What is acceptable About Me information for a user profile? • Are there examples of effective About Me descriptions available?
• What is an acceptable user profile picture?
#SPHealth @RHarbridge
70+ Cloud Evaluation Questions: https://www.nothingbutsharepoint.com/sites/itpro/Pages/Evaluating-Cloud-Providers-Tools-and-Questions.aspx
Cloud Assessments
FPWeb Whitepaper: On Premise vs. Cloud - SharePoint Hosting ROI Comparison
#SPHealth @RHarbridge
• Are you using keywords, key phrases, and a description that reflects each pages content?
• Are you using Robots Exclusion Standard (robots.txt)?• Are you placing your content higher up in the page (to improve search
engine processing).• Are you ensuring alt and title tags are always filled on things like images?• Are you using descriptive text in your hyperlinks?• Are you using descriptive page titles?• Are you automatically updating the sitemap (helps search engines crawl
or discover pages on the site).• Are you adjusting the Search Visibility for sites or pages you don’t want
crawled?
#SPHealth @RHarbridge
Phase the Assessments
Phase 3
Phase 2
Phase 1
SharePoint Strategy Assessments
SharePoint Infrastructure Assessments
SharePoint Search Assessments
SharePoint Security Assessments
SharePoint Performance Assessments
SharePoint Branding and Usability Assessments
SharePoint Development Assessments
SharePoint Integration
Assessments
SharePoint Governance Assessments
SharePoint User Adoption
Assessments
#SPHealth @RHarbridge
Tools That Help Answer Questions• Microsoft Products
System Center Operations Manager
• Microsoft/Community ToolsSharePoint Diagnostics (2007, 2010), ULS Viewer, SharePoint DocGen, Log Parser, Visual Studio 2010 Ultimate (Load Testing) etc.
• Third Party ProductsControlPoint, DocAve, Nintex Reporting, CardioLog, MAPILab, etc.
#SPHealth @RHarbridge
The DiagnosisDiagnosis is used to help determine the
causes of symptoms, mitigations for problems, and solutions to issues.
#SPHealth @RHarbridge
What to watch out for…“Prescription without Diagnosis is
Malpractice.”“Prescription of a SharePoint
Tool/Solution/Implementation without Diagnosis is Malpractice.”
Please Share This!
#SPHealth @RHarbridge
1. The Plan of Care for SharePoint2. Preventative Care is critical and cost effective.3. Palliative Care targets side effects and is expensive.4. Curative Care is difficult without clear diagnosis.5. Assess Often, Target Assessments, Act on Results
1. What is a SharePoint Prescription?2. SharePoint Preventative Care 3. SharePoint Palliative Care4. SharePoint Curative Care 5. SharePoint Health Assessments
What we talked about…
#SPHealth @RHarbridge
Questions? Ideas? Feedback? Contact me:Twitter: @RHarbridge Blog: http://www.RHarbridge.comEmail: [email protected]:
700+ SharePoint IA Slides at..PracticalIntranet.com
130+ SharePoint Standards at.. SPStandards.com
15 Pages of Important Questions at.. SharePointDiagnostics.com
Get Well Soon!Thanks to Organizers, Sponsors and You for Making this Possible.