IS Role in The Enterprises DS 2004
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IS Role in The Enterprises
DS 2004
Information Role in Enterprise managementCase: AlpinaSystem Information in digital firm
Information System in The Enterprise
Function of an Information System
•Processing•Classify•Arrange•Calculate
INPUT OUTPUT
Organization
INFORMATION SYTEM
Other Subsistem ProductWaste
Information
Feedback
InformationData
Resources-Human Resources-Material-Energy-etc
Information
Data
Case: Alpina
MANAGEMENT
Technology
Organization/Participants
Information System
Business Solution
•Monitor Market Changes
•Monitor Services and Cost
•Oracle Consumer Packaged Goods Software
•Home Grown System
•Sales Agencies•Plants•Distributors•Employess
•Integrate production, logistic, sales, and financial data
•Improve inventory planning
•Consolidate delivery loads
•Calculate consumer demand
•Increase service•Reduce cost
•Short shelf life of products
•Rapid growth•New global and local competitors
Management Levels
TOP MANAGEMENT
MIDDLE MANAGEMENT
LOWER MANAGEMENT
Sales and Marketing Manufacturing Finance Accounting Human Resources
Different in :•Activities•Time orientation•Type of decisions made•Information Needed
Management Functions
Planning
Org
Staffing
Coord
Control
Planning
Org
Staffing
Coord
Control
Planning
Org
StaffingCoordinating
Control
TOP
Middle
Lower/ First- Line
What If Trend analysis
Mostly one time report
Long Term Operational feedback
Mostly periodic report
Information requirement profile by level of activity
Short term operasional feedback
Periodic reports
Primaliry
transaction handlingClerica
l
Opera
tiona
lTa
ctica
lSt
rate
gic
Senior Manager
Middle Manager
Knowledge and Data Worker
OperationalManager
Sales and Marketing Manufacturing Finance Accounting Human Resources
Decisions vs Information
Penggunaan dari sumberAlokasi dari sumberPenetapan Kebijakan-kebijakan perusahaan
Sumber Manajemen
Detail lebih operasional, dpt didefinisikan, secara internasional dihasilkan
Kesimpulan2 dpt didefinisikan perlu utk hal2 yg tdk direncanakan, bersifat internasional dan banyak
Kesimpulan2, estimasi, lbh susah diramalkan, banyak faktor luar
Data yg Diperlukan
Sangat teratur, terjadi berulang-ulang
Lbh teratur, ada siklusnya, ada pengulangan secara besar-besaran
tdk teratur,tdk terstruktur
setiap masalah berbeda
Derajat keteraturan
harianmingguan
tahunanbulanan
jangka panjang1-…n tahun
Horizon Waktu
Fungsional manajemenOperasional manajemen
General manajemenFungsional manajemenOperasional manajemen
General manajemenFungsional manajemen
Keterlibatan Manajemen
Operasional Kontrol
Manajemen Kontrol
Perencanaan Strategis
Tingkat Perencanaan dan PengendalianKarakteristik Keputusan
Intelligence system
External Information
35 - 45%
TOP MANAGER
Middle Manager
Lower Manager
External Information
External Information
30 - 40 %
25 - 35 %
15-20%
30-40%
65-75%
10-15%
15-20%
25- 45%
Non EDP base / CBIS information EDP base/CBIS information
Sources of Manager’s Information
in a Large Organisations
CBIS Capability
ModerateModerateModerateControlling
LittleModerateExtensiveCoordinating
LittleModerateModerateStaffing
LittleExtensiveModerateOrganizing
ExtensiveExtensiveModeratePlanning
Data AnalysisInquiry ProcessingReport GenerationManagement Function
Types of System in Enterprise
Transaction Processing System
Management Information System
Decision Support System
Executive Support System
ESS Work Station
ESS Work Station
ESS Work Station
• Menus•Graphics•Communication•Local processing
• Menus•Graphics•Communication•Local processing
• Menus•Graphics•Communication•Local processing
Internal Data•TPS/MIS data•Financial data•Office systems•Modeling/analysis
External Data•Dow Jones•Internet News/Feeds•Standard & Poor’s
Interrelationsip among systems
ESS
MIS DSS
KWS & OAS
TPS
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