Is conflict managing your business?

IS CONFLICT MANAGING YOUR BUSINESS?

Keith Grossman, JD(239) 210-7516

February 19, 2014

How does conflict start?

(c) 2014 Keith Grossman. All rights reserved

How does conflict

impact the workplace?


What are the benefits and challenges of

managing conflict?




How Assertive and Cooperative Personalities Interact

Assertive Competition(I win, You lose)

Collaboration(I win, You win)

Non-Assertive

Avoidance(I lose, You lose)

Accommodation

(I lose, You win)

Non-Cooperative

Cooperative

Compromise


CONFLICT HAS NEGATIVE CONSEQUENCES


Causes of Workplace Performance Problems


Human Resource Professionals Witnessed




44%


“Research has concluded that styles of conflict resolution are strong predictors of the level of morale, burnout and job satisfaction of the nursing profession.”



Absenteeism & Turnover


“The math isn’t complicated. A complaint that escalates to a lawsuit can easily cost $50,000 to $100,000 and take three to five years to settle.”

Workplace Tiffs Boosting Demand for Mediators


CONFLICT IS MANAGEABLE AND CAN BE BENEFICIAL


Conflict Is Manageable

“Unmanaged conflict is the largest reducible cost in organizations.”

- Dan Dana




Basecamp

Camp I

Camp II

Camp III

Camp IV

Summit



“The process of conflict resolution is an opportunity for growth and change in a work environment, with great potential for a positive outcome.”


• Higher effectiveness• Greater trust• More openness


• Higher effectiveness• Greater trust• More openness• Better solutions• New ideas• Major innovations• Increased motivation• Better understanding of others• Increased performance


Benefits of Conflict Managed Properly

“(Businesses) must take the time to coach and train their employees to effectively deal with differences of opinion, style, and points of view.”

- Josh Bersin


CONFLICT RESOLUTION

DisputeADR (mediation, arbitration)Problem Solving


CONFLICT MANAGEMENT

DisputeADR (mediation, arbitration)Problem Solving

Prevention, Early Intervention,Management




Keith Grossman, JD(239) 210-7516

[email protected]

Twitter: @ksgrossman


Is conflict managing your business?

Leadership & Management

keith grossman

openness c

management c

performance c

mediators c

beneficial c

negative consequences

absenteeism turnover