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1 . Chapter 01:An Introduction to Information Systems Question TF #21 A decision support system is an organized collection of people, procedures, software, databases, and devices that provides routine information to managers and decision makers. Student Response Value Correct Answer 1 . True 0% 2. False Score: 0/2.5 2 . Chapter 01:An Introduction to Information Systems Question MC #11 People can send short messages of up to ____ using Twitter. Student Response Value Correct Answer 1. 140 words 2 . 140 characters 100% 3. 100 characters 4. 10 words Score: 2.5/2.5 3 . Chapter 01:An Introduction to Information Systems Question MC #7 The One Laptop per Child computer costs ____. Student Response Value Correct Answer 1 . between $200 - $400 0% 2. over $400 3. under $200 4. under $100
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1. Chapter 01:An Introduction to Information Systems Question TF #21

A decision support system is an organized collection of people, procedures, software, databases, and devices that provides routine information to managers and decision makers.

Student Response Value Correct Answer

 1. True 0%

2. False

Score: 0/2.52. Chapter 01:An Introduction to Information Systems Question MC #11

People can send short messages of up to ____ using Twitter.

Student Response Value Correct Answer

1. 140 words

 2. 140 characters 100%

3. 100 characters

4. 10 words

Score: 2.5/2.53. Chapter 01:An Introduction to Information Systems Question MC #7

The One Laptop per Child computer costs ____.

Student Response Value Correct Answer

 1. between $200 - $400 0%

2. over $400

3. under $200

4. under $100

Score: 0/2.54. Chapter 01:An Introduction to Information Systems Question TF #15

DSS systems were first developed over 30 years ago.

Student Response Value Correct Answer

 1. True 100%

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2. False

Score: 2.5/2.55. Chapter 01:An Introduction to Information Systems Question MC #22

____ involves computers understanding and acting on verbal or written commands in English, Spanish, or other human languages.

Student Response Value Correct Answer

1. Learning systems

 2. Natural language processing

100%

3. Virtual reality

4. Artificial intelligence

Score: 2.5/2.56. Chapter 01:An Introduction to Information Systems Question TF #20

Companies soon learned that they could use the data stored in transaction processing systems to make better decisions.

Student Response Value Correct Answer

 1. True 100%

2. False

Score: 2.5/2.57. Chapter 01:An Introduction to Information Systems Question TF #10

Private cloud computing applications are available to everyone.

Student Response Value Correct Answer

1. True

 2. False 100%

Score: 2.5/2.58. Chapter 01:An Introduction to Information Systems Question MC #25

The goal of the ____ phase of systems development is to gain a clear understanding of the problem to be solved or opportunity to be addressed.

Student Response Value Correct Answer

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 1. systems analysis 0%

2. systems implementation

3. systems investigation

4. systems design

Score: 0/2.59. Chapter 01:An Introduction to Information Systems Question MC #17

____ include(s) all the people who manage, run, program, and maintain the system, including the CIO, who manages the IS department.

Student Response Value Correct Answer

 1. IS personnel 100%

2. Hardware operators

3. Analysts

4. End users

Score: 2.5/2.510.

Chapter 01:An Introduction to Information Systems Question TF #3

Using a computer to forecast future sales and order more inventory before a shortage can occur is an example of information system feedback.

Student Response Value Correct Answer

1. False

 2. True 100%

Score: 2.5/2.511.

Chapter 02: Information Systems in Organizations Question MC #1

The ability of an organization to achieve its goals is often a function of the organization’s ____.

Student Response Value Correct Answer

1. culture

 2. ability to change 0%

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3. overall structure

4. all of the above

Score: 0/2.512.

Chapter 02: Information Systems in Organizations Question TF #30

Reengineering and continuous improvement mean the same thing.

Student Response Value Correct Answer

1. True

 2. False 100%

Score: 2.5/2.513.

Chapter 02: Information Systems in Organizations Question MC #9

Which one the following was NOT one of five forces identified in Michael Porter’s competitive forces model?

Student Response Value Correct Answer

1. the threat of new entrants

2. the threat of substitute products and services

3. the rivalry among existing competitors

 4. the threat of new information systems

100%

Score: 2.5/2.514.

Chapter 02: Information Systems in Organizations Question TF #13

If an organization has a high level of both diffusion and infusion, with computers throughout the organization, information systems are being used to their full potential.

Student Response Value Correct Answer

1. False

 2. True 0%

Score: 0/2.5

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15.

Chapter 02: Information Systems in Organizations Question TF #18

Today, companies are shifting from strategic management to performance-based management of their information systems and carefully consider both strategic advantage and costs.

Student Response Value Correct Answer

 1. True 100%

2. False

Score: 2.5/2.516.

Chapter 02: Information Systems in Organizations Question MC #7

The extent to which technology permeates an area or department is called ____.

Student Response Value Correct Answer

 1. technology infusion 100%

2. technology adoption

3. technology deployment

4. technology diffusion

Score: 2.5/2.517.

Chapter 02: Information Systems in Organizations Question TF #11

Studies have shown that user satisfaction and technology acceptance are not particularly significant in healthcare as professionals in this industry are quick to learn and accept new technology.

Student Response Value Correct Answer

1. True

 2. False 100%

Score: 2.5/2.518.

Chapter 02: Information Systems in Organizations Question TF #19

Improved productivity can result in faster customer response, lower costs, and increased customer satisfaction.

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Student Response Value Correct Answer

 1. True 100%

2. False

Score: 2.5/2.519.

Chapter 02: Information Systems in Organizations Question MC #17

____ investigates the additional profits or benefits that are generated as a percentage of the investment in IS technology.

Student Response Value Correct Answer

1. Market share

 2. Return on investment 100%

3. Net present value

4. Earnings growth

Score: 2.5/2.520.

Chapter 02: Information Systems in Organizations Question MC #11

Introducing new products and services frequently is part of a(n) ____ competitive advantage strategy.

Student Response Value Correct Answer

1. creating new products and services

2. altering the industry

3. improving existing product lines and services

 4. differentiation 0%

Score: 0/2.521.

Chapter 03: Hardware: Input, Processing, and Output Devices Question TF #4

People involved in selecting their organization’s computer hardware need to clearly understand current and future business requirements so they can make informed acquisition decisions.

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Student Response Value Correct Answer

1. False

 2. True 100%

Score: 2.5/2.522.

Chapter 03: Hardware: Input, Processing, and Output Devices Question TF #28

A blade server houses many computer motherboards that include one or more processors, computer memory, secondary storage, network connections, and a common power supply and air-cooling source within a single chassis.

Student Response Value Correct Answer

1. False

 2. True 100%

Score: 2.5/2.523.

Chapter 03: Hardware: Input, Processing, and Output Devices Question TF #21

Solid state storage devices store data in memory chips rather than magnetic or optical media and require less power to operate while providing slower data access than magnetic data storage devices.

Student Response Value Correct Answer

 1. True 0%

2. False

Score: 0/2.524.

Chapter 03: Hardware: Input, Processing, and Output Devices Question MC #24

____ are the most powerful computers with the fastest processing speed and highest performance.

Student Response Value Correct Answer

1. Blade servers

2. Workstations

3. Mainframe computers

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 4. Supercomputers 100%

Score: 2.5/2.525.

Chapter 03: Hardware: Input, Processing, and Output Devices Question TF #16

The devices used to sequentially access secondary storage devices are called DASD devices.

Student Response Value Correct Answer

1. False

 2. True 0%

Score: 0/2.526.

Chapter 03: Hardware: Input, Processing, and Output Devices Question MC #7

A type of memory whose contents are not lost if the power is turned off is said to be ____.

Student Response Value Correct Answer

 1. nonvolatile 100%

2. RAM

3. none of the above

4. multicore

Score: 2.5/2.527.

Chapter 03: Hardware: Input, Processing, and Output Devices Question TF #27

Netbook computers are ideal for users who need to run demanding applications, have many applications open at once, or need lots of data storage capacity.

Student Response Value Correct Answer

 1. False 100%

2. True

Score: 2.5/2.528.

Chapter 03: Hardware: Input, Processing, and Output Devices Question TF #30

Support for green computing is emerging as a new business strategy for computer

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manufacturers to distinguish themselves from the competition.

Student Response Value Correct Answer

1. False

 2. True 100%

Score: 2.5/2.529.

Chapter 03: Hardware: Input, Processing, and Output Devices Question TF #3

Business needs and their importance are roughly the same for all companies so the IS solutions they choose are quite similar.

Student Response Value Correct Answer

1. True

 2. False 100%

Score: 2.5/2.530.

Chapter 03: Hardware: Input, Processing, and Output Devices Question MC #5

____ is a measure of processing speed.

Student Response Value Correct Answer

1. Memory capacity

2. Clock speed

 3. Megabytes 0%

4. Access time

Score: 0/2.531.

Chapter 04: Software: Systems and Application Software Question TF #12

The Snow Leopard operating system allows users to view their system as it looked in the past and resurrect deleted files.

Student Response Value Correct Answer

1. False

 2. True 100%

Score: 2.5/2.5

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32.

Chapter 04: Software: Systems and Application Software Question TF #18

Utility programs help to perform maintenance, correct problems, merge and sort sets of data, keep track of computer jobs, and compress files of data.

Student Response Value Correct Answer

1. False

 2. True 100%

Score: 2.5/2.533.

Chapter 04: Software: Systems and Application Software Question MC #17

A risk involved with using an application service provider is that ____.

Student Response Value Correct Answer

1. a disaster could disable the ASP’s data center

2. the ASP could be incapable of keeping its servers and network up and running consistently

3. sensitive information could be compromised

 4. all of the above 100%

Score: 2.5/2.534.

Chapter 04: Software: Systems and Application Software Question TF #10

Besides addressing some of the flaws in Windows Vista, Windows XP introduced new windows manipulation functionality that allows users to more easily find, access, and work with information in files.

Student Response Value Correct Answer

 1. False 100%

2. True

Score: 2.5/2.535

Chapter 04: Software: Systems and Application Software Question MC #25

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.Programming languages used to create artifical intelligence or expert system applications are often called ____.

Student Response Value Correct Answer

1. object-oriented programming languages

 2. fifth-generation languages

100%

3. visual programming languages

4. assembly languages

Score: 2.5/2.536.

Chapter 04: Software: Systems and Application Software Question MC #7

The early PC-DOS and MS-DOS operating systems were developed by the then small company called ____.

Student Response Value Correct Answer

1. Apple

 2. IBM 0%

3. SAP

4. Microsoft

Score: 0/2.537.

Chapter 04: Software: Systems and Application Software Question TF #6

A graphical user interface requires text commands to be given to the computer to perform basic activities.

Student Response Value Correct Answer

1. False

 2. True 0%

Score: 0/2.538

Chapter 04: Software: Systems and Application Software Question TF #9

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.The ability of a computer to handle an increasing number of concurrent users smoothly is called multitasking.

Student Response Value Correct Answer

1. True

 2. False 100%

Score: 2.5/2.539.

Chapter 04: Software: Systems and Application Software Question MC #4

A(n) ____ displays pictures (called icons) and menus that people use to send commands to the computer system.

Student Response Value Correct Answer

 1. graphical user interface 100%

2. command based user interface

3. application program

4. operating system

Score: 2.5/2.540.

Chapter 04: Software: Systems and Application Software Question MC #8

The ____ operating system from Microsoft is sometimes called “Vista done right” and includes improved home networking capabilities.

Student Response Value Correct Answer

1. Windows XP

2. Linux

 3. Windows 7 100%

4. Leopard

Score: 2.5/2.541.

Chapter 10: Information and Decision Support Systems Question MC #12

The ability to ____ is a characteristic of a financial MIS.

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Student Response Value Correct Answer

1. integrate financial and operational information from multiple sources, including the Internet

2. provide easy access to financial data through use of a corporate intranet to access corporate Web pages

3. enable analysis of financial data along multiple dimensions

 4. all of the above 100%

Score: 2.5/2.542.

Chapter 10: Information and Decision Support Systems Question MC #23

The key components of a(n) ____ system include a database, model base, dialogue manager, and access to networks and other computer-based systems.

Student Response Value Correct Answer

1. EIS

 2. DSS 100%

3. GIS

4. MIS

Score: 2.5/2.543.

Chapter 10: Information and Decision Support Systems Question TF #20

Product development data yields valuable information for the development and marketing of new products.

Student Response Value Correct Answer

 1. True 0%

2. False

Score: 0/2.5

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44.

Chapter 10: Information and Decision Support Systems Question TF #19

A marketing MIS supports managerial activities in product development, distribution, pricing, promotions, and sales.

Student Response Value Correct Answer

 1. True 100%

2. False

Score: 2.5/2.545.

Chapter 10: Information and Decision Support Systems Question MC #15

A(n) ____ is an approach that allows manufacturing facilities to rapidly and efficiently change from making one product to another.

Student Response Value Correct Answer

 1. flexible manufacturing system

100%

2. all of the above

3. Computer Integrated Manufacturing

4. just in time

Score: 2.5/2.546.

Chapter 10: Information and Decision Support Systems Question MC #11

The ability to ____ is a characteristic of a MIS system.

Student Response Value Correct Answer

1. allow users to develop custom reports

2. use internal data stored in the computer system

 3. all of the above 100%

4. provide reports with fixed and standard formats

Score: 2.5/2.5

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47.

Chapter 10: Information and Decision Support Systems Question TF #9

Demand reports are produced on a regular schedule, the same time each day, week, or month.

Student Response Value Correct Answer

1. True

 2. False 100%

Score: 2.5/2.548.

Chapter 10: Information and Decision Support Systems Question TF #28

The database management system of a DSS can also connect to external databases to give decision makers even more information and decision support beyond that available through just corporate databases.

Student Response Value Correct Answer

1. False

 2. True 100%

Score: 2.5/2.549.

Chapter 10: Information and Decision Support Systems Question TF #18

A flexible manufacturing system uses computers to link the components of the production process into an effective system.

Student Response Value Correct Answer

 1. True 0%

2. False

Score: 0/2.550.

Chapter 10: Information and Decision Support Systems Question TF #12

Most financial MISs integrate financial and operational information from multiple sources, including the Internet, into multiple systems.

Student Response Value Correct Answer

1. False

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 2. True 0%

Score: 0/2.551.

Chapter 5—Communicating Electronically Question MC #16

Which is the following is true concerning text messaging?

Student Response Value Correct Answer

1. The Chinese language is especially well-suited to text-messaging.

 2. The Japanese commuters prefer phone conversations to texting.

0%

3. In the U.S., texting is most popular among people age 30 to 50.

4. Southeast Asia has not yet acquired texting technology.

Score: 0/2.552.

Chapter 5—Communicating Electronically Question MC #1

Which of the following is NOT a benefit of e-mail?

Student Response Value Correct Answer

1. E-mail reaches people more quickly than letters or memorandums.

2. E-mail is private because it requires the use of a password to access it.

3. E-mail relieves the recipient from playing "telephone tag."

 4. E-mail can be easily discarded when the message does not have to

0%

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be kept.

Score: 0/2.553.

Chapter 5—Communicating Electronically Question MC #31

The integrity of personal information collected by governmental and private agencies is protected by the

Student Response Value Correct Answer

 1. Electronics Communication Privacy Act.

0%

2. Fourth Amendment to the U.S. Constitution.

3. Fair Information Practices (FIP).

4. First Amendment to the U.S. Constitution.

Score: 0/2.554.

Chapter 5—Communicating Electronically Question MC #9

When composing an email message,

Student Response Value Correct Answer

1. ideas should be organized inductively when the message contains good news or routine information.

2. just be direct, since such communications are routine.

 3. present the information in the order it is likely needed or will be best received.

100%

4. avoid repeating information that is in the

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subject line in the opening sentence.

Score: 2.5/2.555.

Chapter 5—Communicating Electronically Question MC #34

Which of the following would be LEAST helpful to a business person in using the Internet to bridge the cultural gap?

Student Response Value Correct Answer

1. Using chat sites to ask about travelers’ experiences.

2. Connecting to the “Foreign Language for Travelers” website to learn words in another language.

3. Accessing the World Factbookmaintained by the CIA to learn about a client’s home country.

 4. Consulting the “Crisis Abroad” site maintained by the U.S. State Department before traveling to Israel to obtain a list of known terrorists.

0%

Score: 0/2.556.

Chapter 5—Communicating Electronically Question MC #30

You receive an email message from a co-manager concerning the negative performance of an employee. How do you respond?

Student Response Value Correct Answer

1. Meet with your co-manager and discuss the employee’s weaknesses face to face.

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2. Forward the email to the employee.

 3. Reply to the email, adding your comments to those of your co-manager.

0%

4. Forward the email to your supervisor for her comments.

Score: 0/2.557.

Chapter 5—Communicating Electronically Question MC #12

Which of the following is NOT an example of good email etiquette?

Student Response Value Correct Answer

1. Answer every email message as soon as it is received.

2. Avoid sending messages when you are angry.

 3. Send short, direct messages that would typically be sent through memos.

0%

4. Forward an email from another person only with the permission of the original writer.

Score: 0/2.558.

Chapter 5—Communicating Electronically Question MC #28

Text messaging should not be used for which of the following business messages?

Student Response Value Correct Answer

1. A confirmation of an appointment to a coworker on a business

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trip.

2. An efficient delivery of a sales message.

 3. A less emotional way to tell a subordinate he did not receive a desired promotion.

100%

4. A quick and silent updating message to a colleague in a meeting.

Score: 2.5/2.559.

Chapter 5—Communicating Electronically Question MC #2

The subject line of an email message should do all of the following, EXCEPT

Student Response Value Correct Answer

1. expedite understanding of the message.

2. allow the recipient to prioritize the message.

3. provide a point of reference for future use.

 4. warn the recipient of the message of the bad news.

100%

Score: 2.5/2.560.

Chapter 5—Communicating Electronically Question MC #26

Which of the following is true of cell phone communication?

Student Response Value Correct Answer

1. Using your cell phone while driving is advisable because it is a wise use of time.

2. Federal law prohibits using a cell phone use

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while driving without a hands-free device.

3. You should generally answer your cell phone during a business meeting, when a call comes from a client.

 4. None of the above is true. 100%

Score: 2.5/2.561.

Chapter 13—Preparing Résumés and Application Letters Question MC #19

Which is true concerning the format for electronic résumés?

Student Response Value Correct Answer

 1. All are true. 100%

2. You should send yourself and a couple of friends a copy of the résumé to see if it looks correct on different computers.

3. Unless a certain software format is specified, it’s best to send the document as a plain test version.

4. Some employers prefer that you send your résumé as an inline document rather than an attachment.

Score: 2.5/2.562.

Chapter 13—Preparing Résumés and Application Letters Question MC #33

Which of the following is the BEST way to respond in your application letter to requested information related to salary expectation?

Student Response Value Correct Answer

1. As I have not yet held a

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full-time position, I’m not sure what would be a fair salary.

2. At my interview, we can discuss salary and other benefits.

3. I expect to make between $40,000 and $45,000 due to my education and experience.

 4. While I am aware that the starting salary for account auditors in the southwest region is $42,000, we can discuss specifics concerning what my qualifications are worth to you at the interview.

100%

Score: 2.5/2.563.

Chapter 13—Preparing Résumés and Application Letters Question MC #14

Adam is back in the job market after five years of employment at his former company. What should he emphasize most in his résumé?

Student Response Value Correct Answer

1. His education

 2. His work experience 100%

3. His professional affiliations

4. His salary history

Score: 2.5/2.564.

Chapter 13—Preparing Résumés and Application Letters Question MC #15

An employer is likely to interpret a writing style or punctuation error on your résumé or letter of application as an indication that

Student Response Value Correct Answer

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1. you lack pride or respect.

 2. you pay little attention to detail and do your work hastily.

0%

3. you have shortcomings in basic education.

4. all of the above are true.

Score: 0/2.565.

Chapter 13—Preparing Résumés and Application Letters Question MC #36

Which statement is most accurate as describing discrimination in employment?

Student Response Value Correct Answer

 1. Discrimination on the bases of race, gender, age, etc. has been illegal for nearly 50 years and need no longer be a major concern for job candidates.

0%

2. Although discrimination on the bases of race, gender, age, etc. is illegal, it still occurs; thus, the responsible job candidate will take reasonable steps to eliminate personal information and behaviors that could lead to discrimination.

3. Discrimination on the bases of race, gender, age, etc. can never be eliminated; job candidates can expect it to be an inherent part of the employment process.

4. Discrimination on the

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bases of race, gender, age, etc. has never been a concern if the candidate is qualified.

Score: 0/2.566.

Chapter 13—Preparing Résumés and Application Letters Question MC #1

Completing a self-, career, and job analysis will assist you in the employment process by

Student Response Value Correct Answer

1. ensuring that you have selected the right career.

 2. identifying your qualifications as they relate to an employer's needs.

0%

3. achieving all of the above.

4. comparing your qualifications to the duties and responsibilities of the job you are seeking.

Score: 0/2.567.

Chapter 13—Preparing Résumés and Application Letters Question MC #11

Which of the following statements represents the BEST advice for inclusion of personal information on a résumé?

Student Response Value Correct Answer

1. Reveal ethnic background only if it is job related.

 2. Exclude any mention of interests and hobbies; they are not job related.

0%

3. Include height, weight,

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and a personal photograph to make you appear real to the employer and not just a paper "cutout."

4. None of the above are appropriate advice.

Score: 0/2.568.

Chapter 13—Preparing Résumés and Application Letters Question MC #24

While e-portfolios and employment videos are helpful in communicating a person’s qualifications and abilities, their use may also

Student Response Value Correct Answer

 1. encourage the potential employer to focus on your physical characteristics.

100%

2. eliminate potential illegal discrimination.

3. enable the potential employer not to stereotype.

4. result in all of the above.

Score: 2.5/2.569.

Chapter 13—Preparing Résumés and Application Letters Question MC #27

A letter of application or application email message ideally should be addressed to

Student Response Value Correct Answer

 1. the human resources department.

0%

2. a specific individual.

3. whom it may concern.

4. the company.

Score: 0/2.5

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70.

Chapter 13—Preparing Résumés and Application Letters Question MC #9

Which one of the following statements is FALSE concerning a job objective?

Student Response Value Correct Answer

1. A job objective should be specific to one job.

2. Some experts say that a job objective may limit your job opportunities.

3. A job objective helps the interviewer determine if what you have to offer matches the job the company has to offer.

 4. A job objective should reveal your career goal.

0%

Score: 0/2.5