IRIS & Fairsail Phill Robinson Chief Executive Officer - IRIS
IRIS & Fairsail
Phill Robinson Chief Executive Officer - IRIS
IRIS Software Group
• UKs leading provider of Accountancy and Payroll Software
• £61m Turnover, 600 Employees • 45,000 Customers • Half of All UK accountancy firms use our • Tax, Accounts & Practice Management
• Our Payroll Software processes 1:10 of all UK payslips (2.5m per month)
Reducing Hidden Time
Reducing Hidden Time
Time valued by customers on business advice
Time spent on compliance ‘hidden’ to customers
Reducing Hidden Time
Our customers save on average 22 hours per person, per month
Our goal for compliance software is to minimise ‘hidden time’
IRIS CUSTOMERS
OUTSIDE OF ACCOUNTANCY
Cloud = Market Disruption
2009 - 2012 2012 - 2015 2015 -
Early adopters test the water
Cloud Beginnings Core Applications in the Cloud
Entire Business in the Cloud
Accountants use cloud for competitive advantage
Accountancy sector consolidates due to cloud
Cultural Change
Old World New World Conservative Dynamic Traditional Contemporary Software Products Software Services 2 Releases per year 12 Releases per year Direct Mail SEO/SEM & Social Software license Subscription Services Phone Support Online support Sales Knowledge Customer knowledge
30 Year Old Software Companies
30% Employee Attrition
Employee Engagement
• Clarity of new vision • Alignment with priorities throughout
business (top to bottom) • Challenges of multiple offices • Staff Retention & development • Lack of tools to achieve these goals
“Inspire our employees to make IRIS today’s only choice for Accountants & Payroll
Professionals. Continuously innovating high quality compliance-lead solutions and service
excellence that ensure their success”
Do The Right Thing!
IRIS FY13 Vision
How does that affect me?
Employee Engagement
HR system Fairsail Desktop Software Cloud based For HR professionals For Employee self service Administers policies for company Empowers employees Available in the office Available anywhere Managerial Alignment & Collaboration
• Some of old guard left the company • Many had not been engaged for a long time, now more engaged • New hires stick around whilst change occurred around them
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6
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2 2
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30%
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Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12
Annual Rolling Attrition
IAS Leavers
SME Leavers
IAS Attrition
SME Attrition
Total Attrition
Employee Engagement
Business Benefits
• Lower employee churn, alignment • Better quality products • World class NPS, 98% retention • Shipped first cloud products, with
11,000 subscribers in 9 months • Revenue growth of 10%
IRIS & Fairsail
Phill Robinson Chief Executive Officer - IRIS