IQOS Notification Framework (Quality-, Complaint-, & 8D Cockpit) Automotive Consulting Solution IQOS - Integrated Quality Optimization System
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IQOS Notification Framework (Quality-, Complaint-, & 8D Cockpit)
Automotive Consulting SolutionIQOS - Integrated Quality Optimization System
2© SAP SE or an SAP affiliate company. All rights reserved.
Agenda
1. Benefit for the Customer
2. Description of the Function
3. The Function in the System
4. Technical Information
3© SAP SE or an SAP affiliate company. All rights reserved.
Customer Benefit
Proven solutions/services of SAP Automotive Consulting
Solutions already running productive at several customers
Solutions and documentation are available in German and English
Prompt implementation possible
Defined timeframe for implementation
Exact calculation of implementation cost. Implementation for fixed price
6 months of free follow up care operations for bug corrections starting at
the date of installation within the development landscape. Afterwards
chargeable consulting support starts
No additional ongoing costs (i.e. maintenance cost)
Time
Cost
Solution
4© SAP SE or an SAP affiliate company. All rights reserved.
IQOS Customer
B|BRAUN AESCULAP
Automation and Drives
5© SAP SE or an SAP affiliate company. All rights reserved.
Agenda
1. Benefit for the Customer
2. Description of the Function
3. The Function in the System
4. Technical Information
6© SAP SE or an SAP affiliate company. All rights reserved.
IQOS Engineered Services…
… represent an integrated approach of a closed quality
control cycle in SAP by
End-to-end management of standardized QM complaint handling
processes referring to VDA, ISO 9001, ISO/TS16949 standards
Integration of separate follow up processes (QDX, 8D, NTF)
Full Integration into the SAP QM Standard (Quality Inspection, FMEA,
Control Plan, …)
Process managed User Interfaces (Complaint & 8D Cockpit)
Supportive Monitoring & Reporting
Additional Functionalities (Document Management Handling, SD
Integration, Follow Up Logistics,…)
7© SAP SE or an SAP affiliate company. All rights reserved.
IQOS End to End Process Integration
Flexible End-to-end Integration of complex complaint handling processes
QDX OEM
Portal
Integration
Central Inbound
Monitoring
Transfer of
complaints to SAP
IQOS
Analysis & 8D
Process
Request 8D from
Supplier
Interactive 8D
Exchange
IQOS Quality Tracking Tool
8© SAP SE or an SAP affiliate company. All rights reserved.
IQOS Engineered Services - Portfolio
Business Scenarios … Adaptive Services …
Cu
sto
me
r
Co
mp
lain
t
Reporting
Inte
rna
l
Co
mp
lain
t
NoT
roub
le
Found
Mobile
Integration
NB
F
BM
W P
ort
al
QD
X+
Su
pp
lie
r
Co
mp
lain
t
Incid
en
t
Managem
ent
Cu
sto
me
r 8
D
Ex
ce
l
Su
pp
lie
r 8
D
iAdobe
User Worklist
BO
Da
shb
oa
rd
DM
S
Do
cu
me
nts
Su
pp
lier
8D
Ex
ce
l
SD Integration
QM Order
9© SAP SE or an SAP affiliate company. All rights reserved.
IQOS Framework
The IQOS Framework as a centralized basis of an end to end quality tracking
Adaption of a standardized & individual Q-Cockpit with the quality tracking tool and the
usage of the IQOS framework technology
A central access to all business scenarios
QDX Portal Inbound/Outbound Monitoring
Flexible worklists (customer, internal, supplier complaints, tasks, actions,…)
Reporting & Dashboard integration
Generic process mapping
8D process tracking
Method framework
Multiobject Handling
Customer specific adaptable
….
10© SAP SE or an SAP affiliate company. All rights reserved.
Agenda
1. Benefit for the Customer
2. Description of the Function
3. The Function in the System
4. Technical Information
11© SAP SE or an SAP affiliate company. All rights reserved.
IQOS Framework - e.g. Q-Cockpit
Navigation Panel
Worklist (global &
individual)
Longtime analysis
KPI Dashboards
8D Report Tracking
Action Box
Transaction Launcher
Jump to QM Area FMEA,
PLP,…
Processing Q-Costs
Entrance Portal
Online Documentation…
Status Toolbar
Enter all complaint handling
scenarios & creation
variants
Worklist Assistant – Build
up of a user specific Q-
Cockpit
Work Area
Result List
Monitoring
Layout administration
ALV Toolbar
Entrance Processing
…
12© SAP SE or an SAP affiliate company. All rights reserved.
IQOS Framework – Example customer complaint handling
& 8D
13© SAP SE or an SAP affiliate company. All rights reserved.
IQOS Framework – Example customer complaint handling
& 8D
14© SAP SE or an SAP affiliate company. All rights reserved.
Agenda
1. Benefit for the Customer
2. Description of the Function
3. The Function in the System
4. Technical Information
15© SAP SE or an SAP affiliate company. All rights reserved.
Technical Information
Available for SAP ERP ECC 6.0
Activation of automotive industrialized solution in SAP ERP System not
necessary
Technical installation is possible remotely
Modification-free
Delivery in worldwide protected IQOS-namespace
16© SAP SE or an SAP affiliate company. All rights reserved.
Source of Information
OSS-System
Notes (Search term: Automotive Consulting Solutions)
Internet
Overview-, Detail- and Customer presentations
http://www.sap.com/acs
Email - distribution list
Signing up through [email protected]
Signing up through [email protected]
Thank you!
Moritz Knechtel
Consulting Automotive
SAP Deutschland SE & Co. KG
Hasso-Plattner-Ring 7
69190 Walldorf, Germany
18© SAP SE or an SAP affiliate company. All rights reserved.
© SAP SE or an SAP affiliate company.
All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an
SAP affiliate company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE
(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional
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Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,
and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or
SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and
services, if any. Nothing herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related
presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated
companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be
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