IQMM EB 0502 International Quality Maturity Model Qimpro Standards Organization Q I Q M M International Quality Maturity Model Qimpro.

www.qimpro.com 1/31IQMM EB 0502

International Quality Maturity Model

Qimpro Standards Organization

QI Q M MInternational Quality Maturity Model

Qimpro Standards Organization 2001

Executive Briefing


Executive Briefing

• Background and Introduction

• Manual and References

• Basic Model, Business Elements, and Structure

• Immediate, Long Term, and Additional Benefits

• Revolutionary Path

• Roadmap

• Support Services

• Qimpro Overview


IQMM Background

• Indian companies are integrating quality into their “winning” business strategies.

• Integrating quality with marketing, technological and financial factors.

• Towards a singular vision of becoming a world-class competitor.


IQMM Introduction

A reliable method for determining:

• How near or far are they from their vision

• How balanced are their initiatives to help them move forward towards their vision

• What needs to be done to remove the “imbalance”

• How to set objectives to reach the next milestones

• How to deploy precious resources effectively

• How to achieve the desired results to stay ahead.


IQMM Manual

The IQMM manual incorporates:

• International quality management experience

• Inputs from leading businesses across the world

• ISO 9000, QS 9000, Deming, Malcolm Baldrige and EFQM criteria.


ISO 9000 ISO 9000 GuidelinesGuidelines

QS 9000QS 9000StandardsStandards

EFQM EFQM AwardAward

Baldrige Baldrige AwardAward

ISO 9001: 2000 ISO 9001: 2000 StandardsStandards

CII EXIMCII EXIMAwardAward

IMCIMCRBNQARBNQA

IQMM References


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International Quality Maturity Model

© Qimpro Standards Organization 2001

Feed back / Feed forward


IQMM Business Elements

1. Leadership and strategic planning2. Company wide communication3. Human resource management4. Quality management system5. Cost of poor quality6. Customer interaction management7. Research, design and development8. Supplier interaction management9. Operations management and maintenance10. Stores, distribution and service management11. Inspection and measurement12. Corrective and preventive action13. Continual quality improvement14. Quality audits15. Stakeholder satisfaction.


IQMM Structure

User’s Manual• 15 Business Elements• 150 Sub-elements• Leadership Initiatives, Documentation, and Best Practices.

Auditor’s Manual• Details of each Business Element• Explanatory Notes• Verification Notes.

TEach business element has a prescribed weightage. Progress along each element must be “balanced”, as prescribed in the IQMM Auditor’s Manual.

The International Quality Maturity Rating is the result of a copyrighted scoring system.


IQMM Immediate Benefits

• Graphical profile and rating of the current level of quality management performance

• Existing noteworthy efforts

• Suggestions for continued improvement

• Action plan for achieving progressive levels of quality performance.


IQMM Long-term Benefits

• Measurement of company progress towards the company vision

• Benchmarking of divisional quality of management performance

• Benchmarking of supplier quality of management performance

• Using third-party IQMM rating for projecting company quality performance.


Additional benefits in

• Personnel development

• Communication and

• Efficiency

exceed the benefit from reduced loss.

IQMM Additional Benefits


IQMM Revolutionary Path%

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L3 L4 L5 L6 L7 L8 L9 L10

IQMM EVOLUTION LEVEL

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CQI- Continual Quality Improvement


IQMM Revolutionary Path

Use of this model:

• Definition of a structured path towards world-class status

• Customized program to achieve vision and goals

• Harmonious evolution of the quality system

• Human resource management and development.

The correct use of the IQMM guarantees a planned and controlled growth towards a higher level of management performance.


IQMM Roadmap

Annual Renewal of License

Certification Audit

Pre-Certification Audit

Change Management

Accredited Quality Auditors

Baseline Assessment

Executive Briefing

IQMM License


IQMM License

IQMM License Fee is a function of

• number of employees

• number of locations.

The fee is for a period of one year. A lower renewable fee is payable annually.

Execution of Agreement

• License Agreement: Copyright and legal issues

• Memorandum of Agreement: Commercial terms.


IQMM Executive Briefing

• Half day in-house format for senior management

• IQMM introduction

• Simulation of one Business Element

• Senior professional(s) as faculty.


IQMM Baseline Assessment

A three step process

• Determine the scope and depth of the assessment

• Execute the assessment and process the scores

• Calculate the level achieved in the assessment.

Effort

• 15 man-days audit and analysis for a site (1000 employees)

• Three professionals

• Employee interviews

• Report preparation.


IQMM Internal Auditors

Accredited Quality Auditors

• Certified Quality Manager (CQM or equivalent) course, pre-requisite

• Four day Accredited Quality Auditor (AQA) course

• Minimum score of 80%

• Employment with an IQMM Licensee

• Training audit

• Internalizing the IQMM model – Change Agents

• In-house – 16 to 20 participants.


IQMM Change Management

• Detailed action plan based on audit report

• Qimpro can facilitate this effort, on a monthly or more frequent basis

• Six man-days by two or three professionals

• Inputs

• detailed guidance on interpretation and implementation

• need-based training modules

• regular review

• sharing lessons learnt.


IQMM: Support Services

1. Qimpro Awards

2. Graduation Ceremony

3. Best Practices

4. QualTech

5. Quality Bookstore.


Managing Director

Suresh Lulla

Technical Advisory Committee

R V RamachandranChairman Qimpro ConsultantsGanesh NatarajanDeputy Chairman and Managing DirectorZensar Technologies

Prof A P KudchadkerDirector, Dhirubhai Ambani University of Science and Technology, and Professor Emeritus, IIT BombayAshok BalwaniCountry Head (India, Sri Lanka and Bangladesh)Det Norske VeritasSudhir SethiPresident and Executive DirectorInfotech Enterprises Pradeep UdhasChief Executive Officere2e Technologies

Qimpro Consultants Pvt Ltd (Cont…)

Cont…


Technical Collaborators

David Hutchins

David Hutchins International, UK

Bob King

GOAL/QPC, USA

Bill Wortman

Quality Council of Indiana, USA


Cont…



• Qimpro Consultants Pvt Ltd was established in 1987, by Suresh Lulla, as the first dedicated quality management consultancy in India.

• Our approach involves training, facilitation, assessments, audits and recognition.

Cont…



• Extending beyond India, Qimpro has pioneered:

• Dr J M Juran’s quality breakthrough process

• Maturity measurement and rating of quality management systems, through the International Quality Maturity Model

• Self assessment against the IMC Ramkrishna Bajaj National Quality Award criteria

• Professional qualitist certifications.

Cont…



• Assignments have been conducted in India, Singapore, Malaysia, Indonesia, Thailand, Pakistan, Sultanate of Oman, and Kenya.

• Qimpro has over 100 man-years of quality management consultancy experience.

Cont…



• To date, over 2000 quality improvement/breakthrough projects have saved client organization’s in excess of Rs 4,000 crore.

• These clients are from the metallurgical, automobile, engineering, chemical, electrical, textile, healthcare and service sectors.

Cont…



Using the IQMM as a measurement and change management tool, three clients have won the IMC Ramkrishna Bajaj National Quality Award, and two have won the Deming Application Prize.

Cont…



To date, over 700 professional qualitists have been certified by Qimpro.

Cont…


Qimpro Consultants Pvt Ltd

Qimpro offers a unique set of ‘recognition-driven’ support services. One of those, namely Qimpro Awards, is recognized by the American Society for Quality and Institute of Quality Assurance, UK.


Thank Youwww.qimpro.com

[email protected]

IQMM EB 0502 International Quality Maturity Model Qimpro Standards Organization Q I Q M M International Quality Maturity Model Qimpro.

Documents

iqmm eb

iqmm manual

iqmm introduction

iqmm business elements

iqmm auditors manual

quality management system

iqmm structure users

quality audits