IP PBX SH-500Nwp.hiperpbx.com › ... › 2014 › 12 › Hiper-PBX_eng_SH500N3.pdf IP PBX SH-500N COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM The IP PBX SH-500N

IP PBX

SH-500N

WWW.HIPERPBX.COM

WWW.HIPERPBX.COM

IP PBX

SH-500N

COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM

The IP PBX SH-500N is designed for companies that want to expand and improve their telephone system, and/or reduce the national and international costs of the telephone calls.

This model is recommended for companies or branch offices up to 50 extensions.

HIPERPBX SYSTEMS HAVE THE BENEFITS OF THE UNIFIED COMMUNICATIONS FUNCTIONALITIES, AUTO-ATTENDANT, IVR, ACD QUEUES, AUDIO CONFERENCE ROOMS AND TELEWORKER'S FORCE.

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BENEFITSSH-500N

IP PBX SYSTEM WITHOUT A LICENSE LIMIT IN THE CAPACITY OF THE EXTENSIONS, WITH MODULAR GROWTH

The architecture of the HiperPBX system is prepared to follow the growth of the companies.The new incorporation of phones only requires a simple configuration on the HiperPBX system without the payment of any kind of license.

THE HIPERPBX SYSTEM DOESN'T REQUIRE ADDITIONAL HARDWARE MODULES TO SERVE ADVANCED FUNCTIONALITIES.

The HiperPBX PBX is based on open source software and the additional modules are software based without the need to add a proprietary hardware piece.

VOIP SERVICE IP LINES INTEGRATION TO REDUCE LONG DISTANCE AND INTERNATIONAL COST.

The HiperPBX system can work with digital external lines, analog external lines or IP lines. It has a powerful interface to manage the outbound routes to choose the convenient line for each type of call.

BRANCH OFFICES VIDEO AND VOICE COMMUNICATIONS USING THE NETWORK INFRASTRUCTURE

The companies can take the advantage of using the actual network infrastructure to connect the remote IP PBXs using IP trunks between the branch offices and the HQ Office. They can also install IP phones and softphones on smaller offices.The HiperPBX team and the certified resellers have a professional service available to help the companies to design QoS and traffic management policies, this is necessary to acquire an IP telephony prepared network.

USING THE EXISTING ANALOG PHONES WITH FXS ADAPTERS/GATEWAYS

We can integrate part of a traditional telephone system using external Adapters/Gateways to connect traditional phones, wireless phones or fax machines.

WEB GUI FOR THE CONFIGURATION AND MANAGEMENT OF THE SYSTEM.

The IP PBX has a simple web interface to make the configuration for each software module and to monitor the information status of the overall system. You can also access to the reports and statistic information through the same interface.

CALL AND BILLING REPORTS

The HiperPBX base system includes the Call and Billing reports modules. With this modules you can audit the calls of each branch office, worker's group or extensions. You can analyze the operative costs in relation with the utilization of the telephone resources.

MOBILE USERS CAN CONSERVE ALL THE FUNCTIONALITIES AVAILABLE ON THEIR DESK PHONE.

Mobile users can register to the HiperPBX system with their laptops, tablets or smart phones using the recommended softphone for each platform. They can use all the telephony resources available in the desk phone on the mobile device and can answer the calls like if they where in the office.

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FUNCTIONALITIES

GENERAL

Simple Web interface Protocols: SIP, H.323 e IAX Without registration limits, recommen-ded for companies around 50 extensions. Remote extensions support Call Forward, transfer and conference supportCustom Dial Plan and Dialing profiles per user. Voice mail for each user / extensionVoiceMail to EMAIL and Fax to EMAIL functionMultiples auto-attendantXML Applications and Phonebook directory available for the IP Phones.

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CONFERENCE ROOMS

RING GROUPS

Ring groups without limits, including local extensions, remote extensions, cell phones numbers or external phone numbers.

AUTO-ATTENDANT

This feature can be used to improve the welcome message when the call arrives to the IP PBX. You can have different welcome messages for each trunk, no matter the type of it. This is useful if you have to support multiple languages or different services on the same PBX. The welcome message could be uploaded from the web interface selecting a .wav audio file or directly from an IP phone.

LICENSING SCHEME

The HiperPBX PBX systems don't have a licensing scheme for adding ip phones, trunks, Voicemail function, IVRs, etc. The product can be used up to the maximum recommended capacity without the addition of any kind of license fee.

CALL RECORDING

Inbound and Outbound calls can be recorded. The calls from an extension or a queue can be set to be recorded. You can use the on demand call recording option in case you want that the owner of the extension decide when to record a call. The recorded audio files can be accessed from the Web interface, you can filter and list the results based on the number of extension, date or dialed number.

VOICEMAIL TO EMAIL AND FAX TO EMAIL

Each voice mail has associated an email address where the message can be delivered attaching a .wav file. The fax server can send the faxes to the email address configured on each virtual fax. The system sends the fax to the corresponding email attaching a file in .pdf format.

VOICEMAIL AVAILABLE FOR EACH EXTENSION

Multi-language support for the Voicemail feature. You can access this function from the IP Phone, outside the PBX or Web interface.

ACD QUEUES

IVR

Multiple IVR instances without simultaneous calls limitations. No limits on the number and the length of the options. Simple IVRs can be concatenated to design a complex IVR without depth limitations on the tree.

SH-500N

Static conference rooms: Static numbers declared on the dial plan, with pin support for the normal and the administrator user. The administrator is the leader of the conference and has special attributes that the normal user doesn't have. The system can announce the person that enters or exits the conference room.

Multiple queues with its own music on hold category. Agent and extensions support.The Agents can login or logout dialing the feature code from the phone or using the agent login web interface (included in the call center module), this interface also provides CTI integration.

DATASHEET

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FEATURES

VoIP Protocols: SIP v2.0, H.323, MGCP e IAX2

Simple Web interface

Trunks support with SIP, H323 and IAX accounts

Without registration limits.

Recomended for 50 extensions. (15 concurrent

calls)

Remote extensions support

High Availability mode support (Active / Passive)

Caller ID, Call Waiting, Call Screening

Call Forward, DND, Follow Me, transference and

conference

Voice mail for each user / extension

Boss-secretary functions

User contacts and calendar module

WMI protocol support for message indication in the

IP phones.

Call forwarding.

Custom Dial Plan

Pin sets for outbound calls.

Dialing profiles per user.

Multiple Contexts support

Parking Lots

Time conditions based on the days and hours.

VoiceMail to EMAIL and Fax to EMAIL function

Multiples auto-attendant

Multiple codec support (GSM, ILBC, G.711a,

G.711u, G.722, G.726, G.729, G.723.1)

XML applications and Phonebook directory

available for the IP Phones.

XML templates for the screen configuration of the

IP phones.

Dynamic IP support

Static IP Support

DHCP Client and Server

Mail Server with Webmail access.

SourceNAT and DestinationNAT support (Iptables)

Network protocols: DNS, NTP, SNTP, TFTP, FTP,

HTTP, HTTPS, DHCP, SMTP, POP3, IMAP.

VLAN Tagging 802.1q

TOS/DSCP tagging support

Firewall included (iptables)

Access control with user and password.

User profiles for the access of the different sections

of the system.

1 x 10/100 Mbps Ethernet Auto-Sensing

SIP Proxy, SIP and IAX2 trunking support for the

interconnection to other IP PBXs.

H.323 Gatekeeper Registration.

IAX Registration

Audio Codec: GSM, ILBC, G.711, G.722, ADPCM

G.726, G.729a/b, G.723.1

Video Codecs: H.261, H.263, H.263+, H.264

VAD and CNG support

FAX support

DTMF Relay support (RFC2833, SIP INFO, INBAND)

INSTANT MESSAGING

CONFIGURATION

CALL DETAIL RECORDS AND CONFIGURATIONS

Based on OpenFire

XMPP Protocol

SSL Support

Active Directory / LDAP Support

Seamless integration with other messaging

products

Database with CDR information (based en MySQL

server) accessible via web.

Call recordings in WAV and GSM format.

Automatic backup configuration process,

accessible via WEB and SSH.

Web HTTPS GUI interface

TFTP and HTTP support for the IP Phones

configuration provisioning

TFTP

SSH

Operating temperature: 0°C to 50°C

Operating Voltage: 100-240 VAC, 50/60 Hz

Dimensions: 19 inch. X 3.46 inch. X 15.55 inch.

9” rack mount kit included

4 FXO and 8 FXO external gateway modules..

4 FXS, 8 FXS, 24 FXS and 50 FXS external gateway

modules.

IP

QoS

ACCESS SECURITY

GIGABIT ETHERNET

VoIP AND VIDEO SUPPORT

MODEL: IP PBX HiperPBX SH-500N ORDERING CODE: SH-500N

SH-500N

ANALOG TELEPHONY INTERFACES