Ip office e book communications for your growing business

• 1. COMMUNICATIONSFOR YOUR GROWINGBUSINESS. avaya.com | 1

2. WILL YOU KEEP UP With Avaya IP Office, you will.Communicate like never before. RespondWITH THE SPEEDimmediately. Share information, anytime, anywhere,via any device. Youll have the power of a unifiedcommunications system that connects everyone OF BUSINESS? your people, your customers, your partners. A systemthats incredibly sophisticated, yet remarkably simpleto use. Go ahead and growIP Office is fully capableThats the question many small andof handling up to 1,000 users in a single site ormidsize businesses and branch offices across multiple sites. face. Employees are scattered to the With Avaya, you have a complete, across-the-boardwinds. So are clients. Todays office can besolution that brings it all together. From telephony, a kitchen counter or an airline seat. Mobile and mobility and call center applications, tonetworking, security, and ongoing services, Avayadevices reign supreme. The workforcetheIP Office will help give your business a competitive entire working worldis fractured fluid, and edge. Let you do more, with less. Drive profitable moving at a relentless, furiously fast pace. growth. Without driving up costs. Perform betternow. And in the future. Avaya IP Office.The communicationssolution for yourgrowing business.Collaboration Customer Service NetworkingDesk PhonesSecurity Services avaya.com | 2 3. A MORE FLEXIBLE WORKFORCE.A SIMPLE, SCALABLE SOLUTION. FUTURE-READY.AVAYA IP OFFICE.Small BusinessesWhether for five or 250 employees, IP Office deliverssophisticated communications, simplified. Small businesses With IP Office,that value communications appreciate how IP Office helps we have a solution thatenhance productivity in a solution thats right for your hasnt just improved ourbudget and resources.communications, itshelping us work betterMidsize Enterprises as a company.With its ability to scale to 1,000 users at a single site (or across The Schuup Companyas many as 32 locations), IP Office is ideally suited to themidsize enterprise that wants powerful, business-impactingcommunications. IP Office is an industry leader in low totalcost of ownership and unique in its ability to grow in bothscale and sophistication.Unified CommunicationsProduct of the Year Award 2011Branch OfficesLarge enterprises with branch offices confront the cost andcomplexity of keeping everyone communicating. Avaya makes Frost & Sullivan Productit easy to connect to headquarters locations, including thoseof the Year Award 2011with Avaya Aura, the award-winning enterprise communicationssystem that powers over 85 percent of the Fortune 500.avaya.com | 3 4. A MORE Avaya collaboration solutions bring talented individuals together to form exceptional teams to collaborate faster,FLEXIBLE make smarter decisions and drive better business results. Being able to communicate anytime, on any device is critical today, and IP Office delivers what matters most:WORKFORCE. responsiveness, accessibility, productivityby taking collaboration to a whole new level. Its all about uniting your collective strengths and delivering your collaborative best.Thats the Power of We. Enhanced desktop Managing the BYOD(Bring Your Own Device) Trend. communications. Streamline communications IP Office easily and securely integrates with most popular smart devices, in the office or at home. Click bringing full desktop communication capabilities to employees no matter to dial, see whos available with where they go. Employees can be more productive. Businesses can savePresence, sync your calendar by reducing company-owned mobile devices. and more. Communications-enable desktop apps like Microsoft Outlook and Salesforce.com. Your tablet, your business phone. Now you can make and receive business calls right from your Apple iPad device. Check colleagues presence and instant message (IM) to stay connected.Flexible mobility.Bring full desktop Video conferencing.communications to your Add video and with just aiPhone or Androidfew clicks youll be collabo-smartphone devices.rating in a way thats proven to enhance productivity.avaya.com | 4 5. EQUIPPED TO SUCCEED, ANYWHERE.Map and track mobile workers. Your company directory Need to get a service tech to a client in the palm of your hand.quickly? With geo-presence, you canSet up, manage conference track the location of sales or service Bring your company directory calls from your smartphone. people right from your smartphone. everywhere for instant accessTake full control of conference to all your contacts. Call, email, calls. Tap to add, mute or IM and check presence for more disconnect callers to manage meaningful collaboration.conferences as easily as ifyou were at your desk.Prioritize messages.Get all business voice and emailmessages on your smartphone.With IP Offices visual voice mail,you can prioritize messages and Use Presence to find and Take your phonereach the right people.respond to the most important extension with you.ones first. Tap your smartphone to let Calls to your office ring on any everyone know youre available, designated device, so you never miss on the phone, or in a meeting. a call. Log on to any IP desk phoneAutomatically get notified in your network and it becomes yourwhen colleagues Presence phone; get calls, messages, speedstatus changes for speedier dials and more.collaboration.5avaya.com | 5 6. A SIMPLE, EASILYSCALABLE SOLUTION.The end of growing pains.With IP Office, youve invested in a solution that cost-effectively grows with you. Keep youroriginal investment and simply build on itfor capacity or new capabilities. From basic telephonyto sophisticated mobility and call center applications. From 5 users to 1,000. From a single siteto 32 networked locations. Wherever you take your business, IP Office will go there with you.Rich collaboration built in, built right.Weve packed IP Office with an array of built-in features and capabilities to enhance the way youcollaborate. Like two 64-party conference bridges that get people talking and can save on serviceprovider fees. Theres included call recording and automatic call distribution. SIP trunking that canlower monthly calling costs. Add available user solutions, video conferencing, mobility apps andcall center reporting, and its clear IP Office takes collaboration to a more feature-rich place.Plays well with others.IP Office seamlessly integrates with your existing applications such as Microsoft Outlook andSalesforce.com to make desktop communications more efficient. And there are hundreds ofthird-party Avaya-certified applications, too. Click to dial, check colleagues Presence, syncwith contacts and calendars within your favorite desktop app. Just another way IP Officeenables better faster, and smarter collaboration.avaya.com | 6 7. Switch to a better solution.A COMPLETE The Avaya ER 3500 series of Ethernet switches are designed specifically for small and midsize businesses. QuickCOMMUNICATIONS and easy to set up, the ER 3500 switches are plug- and-playwith a single command IP desk phonesSOLUTION.are up and running in one minute. With low power consumption and a low cost of ownership, these feature-rich switches make expansion easy and cost-effective. This is enterprise-class networking Choose Avaya for the benefits for small and midsize businesses. of a comprehensive solution, one Resilient and reliable. that scales with your business as No business can afford a breakdown in communicationsit grows. Pair IP Office with our ownmaximum uptime is critical. Avaya provides proven, reliablestrategies for worry-free, 24/7 communications. Whether networking and security productsyoure a small business with one site or a multi-location midsize enterprise, Avayas approach to resiliency is and proven approach to systemunique and powerful, helping to ensure maximumuptime to keep communications and collaboration reliability. The result will bemoving at the speed of business. something thats all too rare: a Enhanced security fortruly integrated solution that growing businesses.delivers exactly what you need,Security becomes more critical as your business grows. Avaya enables your home and remote workers to securely when you need it. connect to your office communications without a virtual private network (VPN). Enjoy faster service resolution and system upgrades with Avaya secure remote management. And the new Avaya Session Border Controller (SBC) provides enterprise-class SIP security at an optimal price. avaya.com | 7 8. A FUTURE-READY SOLUTION.Your investment is protected.Invest smartly in a single, modular solution that grows withyou; simply and cost-effectively add capacity and featuresas needed. Leverage your existing Avaya solution whenupgrading to IP Office, and save up to 60 percent whetherits Business Communication Manager, PARTNER ACS,Integral, Merlin, Definity, CS1000, Norstar, or SCS. From ourenergy efficient IP phones to our fanless Ethernet switch thatdelivers 80 percent power efficiency, Avaya makes the mostof your budget.Innovation for built-in value.Avaya IP Office has exactly what your office needs to helpAvaya IP Office is a smart investment in every way, maximize productivity and increase profitabilityalreadybuilt in. Activate the capabilities you need, when you need with a total cost of ownership thats virtuallythem. From video and audio conferencing and enhancedmobility to SIP trunking, automatic call distribution (ACD),impossible to beat. A feature-rich investment,call recording and sophisticated call center reporting,supported by relentless innovation. An investment IP Office delivers value where and when you need it. you can build on; easily add software to enhance A flexible architecturenow and in the future.Integrate your desktop applicationssuch as Microsoftand expand your capabilities as you need them.Outlook or Salesforce.comwith IP Office to bring a greaterlevel of collaboration to your business. Its compliant with Best of all, its an investment thats proven toover 300 third-party Avaya-certified applications. Avaya deliver exceptional returns. also offers you the flexibility to choose from a number oftechnologiesIP, digital, analog, SIP or any combinationso you can select the right infrastructure for yourcommunications needs and budget. avaya.com | 8 9. AN IP OFFICE EDITION TO MEET EVERY NEEDIP OfficeAdvanced Edition IP Office all center analytics C Server Editionand reporting IP Office ncludes all Preferred I assword protected P Preferred Edition Edition features plus:call recording with search, replay and ecure Meet Me S upports up to S archiving audio conferencing1,000 users at a (with user passwords) single site or across nteractive voice IIP Office32 networkedresponse vaya one-X Mobile A locationsEssential EditionPreferred C Wallboard P P PBX functionalityI Centralized system all recording C management and larm notifications A licensing vaya one-XA IP OfficeMobile Essential ser solutions U inux-based L Basic Edition(for all users) Unlimited remote ey system and PBX K asic call controlB(VPN) phones features, includingon mobileper system voice mail devices ingle-site S 28-party1 deploymentsad hocconferencing 4-party 6 ad-hoc conference bridge* ach IP Office Edition adds to the features of the previous Edition. Simply build on to what you have to cost-effectively enhance your communications capabilities as you need them. E (Note that Advanced Edition is not available as an add-on for Server Edition.)avaya.com | 9 10. WHAT KINDPower UserThe ultimate in communications accessibility forbusy executives.OF USERS DO Office WorkerDesktop integration helps quickly convey criticalYOU HAVE? information throughout your business.Mobile WorkerFor staff working out of the office without a laptop.Teleworker Different employees have different Enable home and remote workers to be as accessible communications needs, and theres an as employees in the office. IP Office User solution to put the right Receptionistcapabilities into the right hands for Manage calls via easy-to-use PC interface. One receptionistcan handle multiple offices.anytime, anywhere collaboration.Customer Service AgentIntelligent call routing helps agents deliver highlypersonalized service.Customer Service SupervisorReal-time call status and customizable reports helpcreate efficient and productive call centers.avaya.com | 10 11. CHOOSE YOURPOWER TOOLS.Theres an IP Office desk phone for everyone in your business.Choose from a wide range of models, from IP and digital sets towireless and conference phones, specially suited to different needsand users. Executive to receptionist, an IP Office phone is there tohelp you collaborate faster, better, and smarter. avaya.com | 11 12. IP OFFICE PHONES IP PHONES160896089611 9621 ADDITIONAL MODELS AVAILABLE: 1603, 1616, 9620, 9630, 9640, 9650 DIGITAL PHONES Avayas easy-to-use digital phones include features such as large, readable displays, interactive soft key buttons and paperless labels.9641G High-resolution (480 x 272 pixels) Sleek design, rugged constructionc olor touch screen Low power consumption1408 141695049508 24 programmable buttons Enhanced audio quality avaya.com | 12 13. CONFERENCE PHONES Avaya B149, B159 and B179 conference phones are the ideal way to leverage the built-in Avaya IP Office conference bridge. Theyre equipped with exclusive Avaya OmniSound technology for crystal-clear voice transmission, plus features that make setting up, managing and participating in conference calls a breeze. B159 In-phone SD card slot for call recording re-program groups in built-in P conference guide ptional expansion microphones increase O range up to 750 feet pgradeable software for future needs UWIRELESS PHONESWork anywhere in your office environmentourIP-based and digital wireless phones are sleek anddurable and let you take all the capabilities ofIP Office with you.AVAILABLE MODELS:IP DECT: 3740, 3749; WLAN: 36453720 36413725avaya.com | 13 14. THE AVAYA Wrap your solution in expert services. Avaya offers maintenance options to fit yourSOLUTION business growing needs. Through our network of authorized partners, expert support optionsAPPROACH. provide remote technical support as well as access to updates and service packs to keep your systems functioning with high reliability. Support options include major softwareAvaya takes a comprehensive view of how upgrades for increased investment protection,communications impacts your people, your with enhanced remote access to help ensureinfrastructure, and your customers. faster issue resolution, increased speedThrough our authorized partners, of service and security.we deliver the best systems,services, applications andprocesses to ensure exceptionalperformance and ease of use,critical to maintaining a strongcommunications presence. FromIP Office to networking productsand ongoing services, we haveyou covered.avaya.com | 14 15. IP Office 500 V2IP Office Server EditionARCHITECTURE AND CAPACITYArchitecture / Models Basic Edition Key system and PBX features, including voice IP Office Server Edition adds a scalable Linux-basedmail, for very small businessesoption for midsize enterprise customers. It provides UC ssential Edition the must haves that smallEapplications on a platform that is easy to manage andbusinesses need to enhance their communications with seamless to upgrade.customers and colleagues and streamline their operations rimary Server Provides call control, mobility, IM P and presence, and Messaging (VM Pro & one-X Portal), centralized licensing in a single server econdary Server Same as primary server, but provides S additional capacity and/or resiliency pplication Server Optional external server for one-X A Portal when additional capacity is needed xpansion System Linux server or IP Office 500 V2. E The IP Office 500 V2 can also act as a local gatewayCapacitiesEssential, Preferred and Advanced Editions: Up to 500 users per site Up to 384 users per site Up to 1,000 users across 32 sites Up to 1,000 users across 32 sites 250 H.323/SIP trunks per Server 125 H.323/SIP trunks 125 H.323/SIP trunks per Expansion System 40 PRI channels, 32 BRI channels, 204 analog trunks2 40 PRI channels, 32 BRI channels, 204 analog trunks 2(not simultaneously) per V2 Expansion System (not simultaneously)Basic Edition: Up to 48 users 0 SIP, 24 digital, 16 analog trunks (not simultaneously)2Trunk types supported Native support for analog, H.323, SIP, BRI, E1/T1/PRI SIP trunks are native nalog, H.323, BRI, E1/T1/PRI are supported via an A IP Office 500 V2 avaya.com | 15 13 16. IP Office 500 V2 IP Office Server Edition MESSAGING AND UNIFIED MESSAGINGMessagingEssential Edition Voice mailServer Edition Voice mail Two to Six ports Up to 100 ports on primary server Up to 25 hours of message storage Up to 100 ports on the secondary server for resiliency Up to 1,000 hours of message storage Preferred Edition Voice mail Up to 40 ports Up to 380 hours of message storage on UCM External message storage limited by HDD capacityFax No licenses required No licenses requiredCheck all messagesvoice mail, email Standard with Preferred or Advanced Editions Standard voice mail presentation to emailand faxin one mailbox Standard voice mail presentation to email ailbox synchronization standard with Office Worker M ailbox synchronization standard with Office Worker, M and Power user solutions Teleworker, and Power User solutionsBrowser-based voice mail access tandard for all users with Office Worker, Teleworker and S tandard for all users with Office Worker and Power User S Power User enabledenabledEmail reading and reply Standard with Mobile Worker or Power User solutions Standard with Power User solutionsAPPLICATIONSOne-number Access tandard with Mobile Worker and Power User solutions S Standard with Power User solutions raphical user interface for specified mobile devices to G raphical user interface for specified mobile devices G enhance communicationsto enhance communications Log in to phones at any desk with personal features Log in to phones at any desk with personal features Refer to technical documentation for trunk interactions.Refer to technical documentation for trunk interactions.Recording erver-based programmable call recordingrecord agent S erver-based programmable call recordingrecord agent S calls for training or sales calls for replaycalls for training or sales calls for replay all recording into voice mail requires Preferred Edition; C all recording into voice mail requires Server Edition; C supports call recordings to email feature supports call recordings to email feature equires Advanced Edition for advanced tool that R enables external storage and archival for easy retrieval avaya.com | 16 17. IP Office 500 V2 IP Office Server Edition APPLICATIONSAudio Conferencing Includes two 64-party conference bridges Includes 128 channels per node Requires IP Office Preferred Edition for Meet Me Feature Up to 4,096 users across 32 nodes Essential Edition supports a maximum of 64 parties 64 users per call Meet Me conference bridge for all usersPC Call Management vaya one-X Portal for IP Office standard with A vaya one-X Portal for IP Office standard withA Office Worker and Power User solutions Office Worker and Power User solutions Avaya Flare Communicator for Windows and iPad vaya Flare Communicator for Windows and iPadA standard with Office Worker and Power User solutions standard with Office Worker and Power User solutions vaya IP Office Video Softphone standard with A vaya IP Office Video Softphone standard withA Teleworker and Power User solutionsPower User solutions Avaya IP Office Receptionist (up to 4) Avaya IP Office Receptionist (up to 10)FEATURESDetail While feature interactions may vary per platform, each platform offers common functionality including: Multiple call support Caller ID Answer/Hold/Unhold Conference Creation and Management Dial/Dial from Address Book Avaya Flare Communicator for Windows and iPad Avaya one-X Portal for IP OfficeAvaya one-X Portal for IP Office Browser-based portal Browser-based portal Call history Call history Message management Message management rovides access to a corporate LDAP directory and personal P rovides access to a corporate LDAP directory and personalP contacts for ease of dialing contacts for ease of dialing nstant Messaging and Presence capabilities standard with I nstant Messaging and Presence capabilities standard withI Office Worker, Teleworker and Power User solutions Office Worker and Power User solutions elecommuter mode for full-featured home working requires T elecommuter mode for full-featured home working requiresT Power User or Teleworker Power User solution Avaya IP Office Video SoftphoneAvaya IP Office Video Softphone oint-to-point video calls with another Teleworker P oint-to-point video calls with another Power User on sameP or Power User on same networknetworkavaya.com | 1715 18. IP Office 500 V2 IP Office Server Edition COLLABORATIONInstant Messaging/Presence M and Presence supportsend instant messages to I M and Presence supportsend instant messages to I other users; view user availability within the system other users; view user availability within the system Federated Presence with GoogleTalk Federated Presence with GoogleTalk Sync with Microsoft Outlook calendar Sync with Microsoft Outlook calendarVideo Point-to-point HD video via Softphone and Avaya 1010 Point-to-point HD video via Softphone and Avaya 1010 Six-party HD multi-point video via softphone Six-party HD multi-point video via softphone Four-party HD video conferencing with Avaya 1040 Four-party HD video conferencing with Avaya 1040Requirements M/Presence standard with Office Worker, Teleworker I M/Presence standard with Office Worker and I or Power User solutions Power User solutions oint-to-point and multipoint HD video standard with P oint-to-point and multipoint HD video standard with P Teleworker and Power User solutions Power User solutionPHONESAnalog Phones Supports industry standard analog phonesRequires IP Office 500 V2 as a gateway/expansion system Avaya 6200/2500 Series Analog Phones Supports industry standard analog phones Avaya 6200/2500 Series Analog PhonesDigital Phones Essential, Preferred and Advanced Edition:Requires IP Office 500 V2 as a gateway/expansion system Avaya 1400 Series Digital Phones Avaya 1400 Series Digital Phones Avaya 5400 Series Digital Phones Avaya 5400 Series Digital Phones Avaya T3 Series Digital Phones Avaya T3 Series Digital Phones vaya 4406D, 4412D, 4424D Digital Phones A vaya 4406D, 4412D, 4424D Digital Phones A (4424LD not compatible) (4424LD not compatible) vaya M7000 Series Digital Desk phones A vaya M7000 Series Digital Desk phones A (legacy sets, not available new)(Legacy Sets, not available new) Avaya T7000 Series Digital Desk phones Avaya T7000 Series Digital Desk phones 9504, 9508 Digital desk phones 9504, 9508 Digital desk phones avaya.com | 18 15 19. IP Office 500 V2IP Office Server Edition PHONES CONTINUEDIP PhonesEssential, Preferred and Advanced Editions: Avaya 96x1 Series IP Phones Avaya 96x1 Series IP Phones Avaya 9620L, 9620C, 9630, 9640, 9640G, 9650 vaya 9620L, 9620C, 9630, 9640, 9640G, 9650 A& 9650C IP phones & 9650C IP phones Avaya 5600 Series IP Phones Avaya 5600 Series IP Phones Avaya 1600 Series IP Phones Avaya 1600 Series IP Phones Avaya T3 Series IP Phones Avaya T3 Series IP Phones Third-party SIP endpoints Third-party SIP endpoints vaya 4600 Series IP Phones (excluding 4606A vaya 4600 Series IP Phones Aand 4624 desk phones) (excluding 4606 and 4624 desk phones) eritage Nortel 1100 and 1200 IP PhonesH eritage Nortel 1100 and 1200 IP Phones H(in SIP mode) (excluding 1110E, 1154E, 1210) (in SIP mode) (excluding 1110E, 1165E, 1210)Softphones Avaya Flare Communicator for Windows and iPad Avaya Flare Communicator for Windows and iPad Avaya IP Office Video Softphone Avaya IP Office Video Softphone Avaya IP Office Receptionist Avaya IP Office ReceptionistConference Phones Avaya B149/B159 Analog Conference Phones Avaya B149/B159 Analog Conference Phones Avaya B179 IP Conference Phone (requires an IP Office 500 V2 as a gateway) Third-party endpoints Avaya B179 IP Conference Phone Third-party enpointsMobility Essential, Preferred and Advanced Editions: Avaya 3616, 3641, 3645 IP Wireless Phones Avaya 3810 Digital Wireless Phone Avaya 3701/11 IP DECT Phones Avaya 3616, 3641, 3645 IP Wireless Phones Avaya 3701/11 IP DECT Phones Requires IP Office 500 V2 as a gateway Avaya 3720/25 DECT R4 Phones Avaya 3810 Digital Wireless Phone Basic Edition: Avaya 3920 Wireless Phonesavaya.com | 19 20. IP Office 500 V2 IP Office Server Edition CONTACT CENTEROptions Automatic Call Distribution (ACD) Built in Advanced Edition Automatic Call Distribution (ACD) built in erver-based Customer Call Reporter (CCR) reporting toolS Optional solutions from DevConnect partners are availablewith standard real-time and historical reporting dvanced Edition currently is not an add-on option forA Call recordingServer Edition deployments Customer map provides geospatial analytics Third-party offers for multimedia optionsNumber of Agents and Groups Up to 150 agents and 30 supervisors Varies depending on DevConnect solutionAgent Monitoring and Training Silent agent monitoring Varies depending on DevConnect solution Agent performance tools DashboardSelf-service Campaign Manager for basic caller forms filler Campaign Manager for basic caller forms filler nteractive voice response (IVR) for moreI TTSsophisticated customer input Call flowsRequirements Campaign Manager is standard with Preferred Edition Campaign Manager is included with Server Edition CCR and IVR standard with Advanced Edition Requires a server and CCR Agent and Supervisor licensingavaya.com | 20 21. IP Office 500 V2 IP Office Server Edition NETWORKINGStandards SIP, H.323, QSIG, ISDN-PRI, ISDN-BRI (euro); E1 SIP, H.323, QSIG, ISDN-PRI, ISDN-BRI (euro); E1Transparency H.323 Multi-site Networking H.323 Multi-site Networking Maximum of 1,000 users (system wide) Maximum of 1,000 users (system wide) Maximum of 32 sites Maximum of 32 sites H.323 networking features:H.323 networking features: Absent text message Absent text message Anti-tromboning Anti-tromboning Busy lamp field Busy lamp field Call back when free Call back when free Call pickup Call pickup Caller ID Caller ID Camp on Camp on Centralized attendant Centralized attendant Centralized call log Centralized call log Centralized voice mail Centralized voice mail Distributed Hunt Groups Distributed Hunt Groups Hot Desking across network Hot Desking across network Internal and central directory Internal and central directory Message Waiting Indication Message Waiting Indication Paging Paging Distributed voice mail Distributed voice mail QSIG features:QSIG features: Calling & called name & number Calling & called name & number Call hold Call hold Call setup Call setup Call transfer Call transferRequirements Essential, Preferred or Advanced Editions Server Edition license on remote Expansion Systems Multi-site software license Adequate VCMs avaya.com | 21 22. IP Office 500 V2IP Office Server Edition SYSTEM ADMINISTRATIONAdministration interface Windows-based system administration tool (all Editions) eb-based administration for Server Edition W Web-based system administration (Basic Edition)( system features) aunch existing management interfaces for call control,Lmessaging, and one-X PortalMonitoring and alarming support Standard proactive monitoring and alarming Standard proactive monitoring and alarming System Status Application (SSA) System Status Application (SSA) iagnostic tool to monitor and check the statusD iagnostic tool to monitor and check the status of IP Dof IP Office systems Office systems locally or remotely Provides real-time status and historic reports Provides real-time status and historic reportsBack up and restore Automatic daily backups Automatic daily backupssystem programming Configuration is copied to the SD card once a dayMulti-site administration tandard system administration tool enables managementS eb-based administration for Server Edition Wof up to 32 systems (simultaneously) (system features)MISCELLANEOUSCall Accounting Built-in SMDR Built-in SMDR Optional third-party Call Accounting Optional third-party Call AccountingCTI support Integral TAPI server within CTI Link Integral TAPI server within CTI Link ptional CTI Pro (Essential, Preferred and AdvancedO Optional CTI ProEditions only)Failover ased on the resiliency of the existing multi-site network.B ased on the resiliency of the existing multi-site network. BAll software-based All software-based Distributed, resilient voice mail Distributed, resilient voice mail or single sites, a duplicate system can be added toF or single sites, a duplicate server can be added to provide Fprovide full redundancyfull redundancy of up to 1,000 users simple check box at installation allows designationA simple check box at installation allows designation of Aof which site backs up the other in the event of anwhich site backs up the other in the event of an outageoutageno additional server requiredTenant Service Not supported Not supportedavaya.com | 22 23. About AvayaAvaya is a global provider of business collaboration andcommunications solutions, providing unified communications,contact centers, networking and related services to companiesof all sizes around the world.For more information about Avaya IP Office please contactyour Avaya Authorized Partner or visit us at avaya.com.avaya.com | 23 24. www.avaya.com/usa/product/ip-office 2012 Avaya Inc. All Rights Reserved.All trademarks identified by , , or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.07/12 SB4318-05