- 1. avaya.com IP Office: Simple, Powerful Communications for
Small Business Successful companies are always looking for new ways
to do more with lesskeeping their business flexible, innovative and
competitive without driving up operating costs and capital
expenses.Avaya puts the solution at yourAvaya IP Office is the
right choice for IP Office easily adapts to your goals fingertips:
the Avaya IP Officeany small business todaywhetherand budget and
provides individual communications system. you are 5, 25 or 250
employees user productivity solutions to givejust getting started
or already each of your employees just theestablishedhave a single
office, a capabilities they needwhether itshome office or multiple
stores/sites. your receptionist, sales or servicerepresentatives,
home telecommuterAvaya IP Office unifies youror on-the-go knowledge
worker.communications, providing yourLearn More About Avaya IP
Office:employees with a solution thatHelping small to large
companieslets them handle all their business around the world use
communicationsWatch a Democommunications on the device of to grow
sales and lower operatingtheir choice: their laptop, mobileexpenses
has made Avaya the globalCalculate Your ROI in 5 Minutesphone,
office phone or home phoneleader in business communicationsusing
wired, wireless or broadbandsystems. If thats what you want forSee
Customer Storiesconnections.your small business, its time to take
aclose look at Avaya IP Office.Go to avaya.com/small1
2. avaya.comRELY ON IP OFFICE TOCONTROL COSTS Lower mobile
phone/long-distance bills:IP Office opens the door to a widerange
of options for better managingyour companys mobile phone
andlong-distance charges by routingcalls through the system and
overbroadband links. Handle more calls with fewer people:Serving
Customers EffectivelyInstead of using staff time to answerincoming
calls, rely on the built-inwith Unified Communicationsintelligence
in IP Office to route callsquickly and accurately.Your office
phone, cell phone, e-mail, texting, instant messaging Expand your
talent pool withoutincreasing real estate: Is your business and
more are all essential to the way you work today.growing, but you
dont want to add But are you managing your communications These are
all everyday occurrences that can full-time staff? With IP Office
you or are your communications managing impact your image, your
employees abilityhave the flexibility to have extra staff you?
Think about ithow often has theto perform at their best, your
customer working from homewherever that following happened in your
company?service, and ultimately your bottom line. may be. Each
would have accessAvaya IP Office is ready to address every one to
all the communications and call A customer or prospect calls withof
themand much more.handling capabilities your other an urgent,
time-sensitive request, employees have at the main office. but is
unable to reach the right personUnlike other solutions, Avaya IP
Office uses for an answerbuilt-in intelligence to simplify your use
of Eliminate conference calling fees: IPwired, wireless and
Internet communications.Office makes every day conferencing An
unexpected developmentsevere affordable and practical by providing
weather, a personal matterleaves a keyInstead of keeping your
communicationsyour business with built-in 128-party employee stuck
at home and completelyseparate, Avaya IP Office brings them
conferencing (up to 64 parties per unproductive together so you can
easily turn a homeconference).or mobile phone into an office
extension, Staff give out personal phone numberscollaborate with
dozens of customers or Centralize administration: For (such as a
mobile) that confusestaff members on a conference call and
getbusinesses with more than one customers and affect your control
of detailed reports that show how well yourlocation, IP Office
enables remote those relationshipscompany is responding to
customers. management and administration froma central location. No
need to have You suspect peak call volumes result inWith rich
functionality, IP Office naturallyan administrator at every site.
lost calls, but have no idea how many or creates new ways of
thinking about the role how much its costing youcommunications can
play in your business.2 3. avaya.com IP Office Is Easy to Use A
SOLUTION YOU CANDEPEND ON and Manage Everything about the IP
Officesolution is designed to keep your Whether you are adding a
new employee or an entirely new communications at peak performance
at office, setting up a customer service help desk or outfittingall
times:an employee to work at home, IP Office keeps it simple.
Built-in resiliency: For businesses with more than one location, IP
Office can Swiftly deploy customized features: IP Office Easily add
or move phones: Adding new deliver continuous operation. In the
lets you design your own set of features your phones or other
devices is a matter of event of a power outage, users with users
need most. You can take advantage plugging them in and powering
onIP IP phones can automatically failover of pre-existing templates
to set up typical Office automatically reads the IP address of to
another location, retaining full users and quickly deploy them to
allthe device. Once it is set-up, you can move communications
capabilities. employees or specialized groups of users. a device
from extension to extension, even to another location (e.g., a home
office), Advanced, remote diagnostics: IP Seamlessly integrate
business applications: without having to re-administer. Office
proactively identifies potential With Avaya and Avaya partners, you
can problems before they cause an outage integrate a wide range of
applicationsManage your system from anywhere: You or business
disruption. to enhance and customize your IPdont have to be on-site
to manage your IP Office system to the specific needs ofOffice
systemyou can do it securely, from Proactive alarming: Be alerted
to your business (e.g., an application thatanywhere, and at any
time. Administer all system problems in the way that automatically
calls clients to remind themoffices from one locationeliminating
time works best for youIP Office can of appointments). and travel
costs. IP Office administration is e-mail system alarms from any of
flexible, efficient and included with the IP your locations. Office
500 system. CONNECT YOUR OFFICE LOCATIONS IP Office is ideal for
any company with multiple locations. Connect up to 32 sites and
have all the IP Office systems communicate seamlessly. Eliminate
site- to-site calling costs. Share messaging, receptionists, the
office directory and much more. Manage all systems from one
location. Quickly and cost-effectively set up satellite operations
in remote locations that might not otherwise have justified the
investment in a fully-equipped office. 3 4. avaya.com Meet the
Needs of All Your Employees Essential Edition I just need basicIP
Office Essential Edition is the perfectcommunications.small
business starter kit with all the must haves (call routing, Caller
ID, hold/ Help keep your costs down and get the
conference/transfer, voice mail) plus a great essential call
handling capabilities growingselection of Avaya phones. businesses
need. When you are ready, move up to the Preferred Edition. and
day-out. Handle up to 40 simultaneous Automated service prompts:
Enrich the Preferred Edition calls. Broadcast a single voice mail
to the experience for incoming callers by providingI want to make
myentire company, a specific department orinformation such as wait
time, informationpeople more just a team. Have the system find you
and on promotions or other communications that responsive and let
you know when new messages arrive.will add value to their overall
experience.professional.Secure Meet me conferencing: With its Call
recording: Built-in call recording is a Communications capabilities
to give yourbuilt-in conferencing capability, IP Office great way
to keep tabs on your business business a competitive edge as
wellPreferred Edition makes it easy for all youroperations, reduce
legal risks to your as the built-in capacity you need to keep users
to host their own password-protectedcompany and potentially meet
industry- growing: thats the idea behind the IP Office conference
calls. The user experience compliance criteria. Record incoming
Preferred Edition. With ten times more voicebecomes seamless for
your staff and or outgoing calls. Set it up in advance messaging
capacity than Essential Edition customerswhoever you invite to your
audio(establish a set frequency) or record on and the ability to
handle dozens of calls conference. With its unique conference call
demand with the push of a button. simultaneously, Preferred Edition
is thecapacity, IP Office lets you host a multitude of calls
simultaneously.When you are ready, build on your right choice for
any business that wants investment and just add the to use
communications to operate more Intelligent call routing: You never
know when Advanced Edition. efficiently and effectively today and
for your most important customer will call. Now the foreseeable
future. you dont have to worry. IP Office Preferred Edition gives
you many programmable With IP Office Preferred Edition, options to
handle calls any time of the day you get everything thats in the or
night. Program IP Office to recognize Essential Edition, plus: your
best customers and even greet them with a personal message. Forward
calls Scalable, sophisticated voice mail: The voice virtually
anywhere with different options for messaging capabilities in
Preferred Edition each extension, times of day and different
deliver productivity and efficiencies day-inincoming numbers or
area codes. 4 5. avaya.com Solutions for Your Goals, Your Budget
Real-time customer service management:Seamless retrieval of
recorded calls: Easily Advanced EditionReceive alerts immediately
when service archive all recorded calls and seamlessly Give me the
tools thresholds youve set have been exceeded. search and replay
any conversation. Search to serve customers Take swift action to
optimize call routingvia browser interface and access the exactmore
effectively.and ensure service levels. Get reports of all
information you want. Use the replay calls in progress and compare
with historical controls to start, stop, pause, skip forward/
Winning new customers makes yourreports. See how agents are doing
and backward, or to export the recording to company grow. Keeping
customers loyal and adjust accordingly. Optimize your staffs search
by date, time, parties, length or satisfied makes your company
profitable. IP productivity so your customers enjoy atarget
extension number. Use your results to Office Advanced Edition helps
you do bothprofessional, differentiated experience.understand
problem or opportunity areas in its the ideal solution for
companies thatcustomer service. take customer service seriously and
want to be the best.Avaya has taken the expertise that has made it
the industry leader in large contact centers and tailored it to the
needs of growing businesses like yours.The IP Office Advanced
Editionrequires the Preferred Edition as apre-requisite purchase.
So, you geteverything in the Preferred Edition,plus: Automated 24/7
self service: For many, if not most customer interactions, simple
is best give your customers everything they need through an
automated, self-service option: access information, get directions,
check status of orders, and more. Drive revenue in off-hours and
free up agents for more critical, customer-facing tasks. 5 6.
avaya.com POWER USER For any employee with a laptop, the Power User
solution takes mobility to another level. With Power User, they can
control office communications using an IP phone, mobile phone or
laptop; conduct personal video calls; have calls ring
simultaneously on all their devices; get automatically notified of
important voice mails and e-mails (viewing them in the same inbox);
set up conference calls on the flywith up to 64 participants. Its
the ultimate in communications accessibility, designed to help your
people be as productive as possibleanytime, anywhere.MOBILE WORKER
The Mobile Worker solution makes any mobile phone an extension of
the office phone systemcomplete with call handling features, speed
dials and more. No more giving out personalNow Drive reach numbers.
You get peace of mind knowing that when customers call, they
Effectiveness are dialing your business number. And your employees
get the tools they need Exactly Where to stay in touch.You Need
ItTELEWORKERThe Teleworker solution makes any home office aOFFICE
WORKER remote extension of your main office. Users truly feellike a
remote extension of the main office with the The Office Worker
solution givessame phone and functionality theyd have in the
office, anyone using a PC a complete setand they turn their commute
into productive time. of tools to help them work smarterBecause it
all goes through the IP Office system, you and communicate more
easily. Withcan hire talent from anywhere and save money. Office
Worker, they can control all communications from the screen of
their PC, get easy access to visual voicemail and use IM and
presence capabilities to quickly reach co-workers. 6 7.
avaya.comRECEPTIONIST Be sure the first impression you make on
callers is one of prompt, personal and professional service by
equipping front desk personnel with the Receptionist solution.
Streamline call handling with easy point-and-click call controls.
See whos calling and why. Integrate with commonly used database
software. Monitor all office extensions. Have one receptionist
provide coverage for multiple offices.IP Office User Productivity
Solutions Power to Your PeopleCUSTOMER SERVICE AGENT Any employee
who regularly fields calls relating to sales, service, billing,
product information, etc., should be equipped with the Customer
Service Agent solution. Its a browser-based client that lets agents
respond quickly to current conditions. Agents receiveCUSTOMER
SERVICE SUPERVISORinformation on the number of calls on hold, in
progress, lost, as well asIf you are serious about having the best
sales and service, you the number of agents logged in andwill want
to constantly monitor and measure how you are doing. logged out. If
no calls are waiting to beBig companies have long done it. With the
Customer Service answered, the customer service agentSupervisor
solution, growing companies can do it, too. Customer can spend more
time with the currentService Supervisor gives you the reports you
need to manage your caller, helping to increase revenue andsales
activities, judge the value of marketing campaigns and see customer
satisfaction.how well agents are handling sales and service calls.
7 8. Get the Power of Unified Communications Growing businesses
that want to keep growing need to harness the power of unified
communications.Getting all of your communications working And with
IP Office you have the backing together is a key element in driving
betterof Avayaa global leader in business WELL HELP YOU business
performance:communications systemsand our GET THE
CAPABILITIESnetwork of experienced, authorized Your customers
expect it. YOU NEED Your employees need it.Your authorized Avaya
Your bottom line requires it.Partners will work with youto tailor
an Avaya IP Office Avaya IP Office delivers it.solution to meet
your needs In a single, compact solution, Avaya IPand budget. Learn
more Office provides an unprecedented set ofabout what Avaya IP
Office leading-edge communications capabilitiescan do for you at to
help your employees work better andAvaya Partners: smart, local
experts whoavaya.com/smallbiz serve your customers more
effectively.understand the challenges facing small andgrowing
businesses and know how unifiedcommunications helps solve
them.FLEXIBLY ACCOMMODATES YOUR CHOICE OF DEVICES IP Office has the
ability to work with IP, digital, analog, SIP or wireless
technologies. Use the devices you want, wherever you need them.
About Avaya Avaya is a global leader in enterprise communications
systems. The company provides unified communications, contact
centers, and related services directly and through its channel
partners to leading businesses and organizations around the world.
Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer
service and competitiveness. For more information please visit
www.avaya.com. 2009 Avaya Inc. All Rights Reserved. Avaya and the
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of their respective owners. 12/09 SB4318