IOSH Qatar Branch Date: 2nd Feb. 2022

IOSH Qatar BranchDate: 2nd Feb. 2022

Housekeeping

Mics will be muted You can choose to keep your camera on/off

Turn your view to speaker view

You may also type your questions/ feedback into the chat box

Only 1 speaker at a time Meeting will be locked at 06:55 Pm

Agenda06:30 – 06:33Pm, Introduction & Housekeeping

06:33 – 06:38Pm, IOSH presidential Speech, Richard Bate,

06:38 – 07:20Pm, Safety Leadership & Accountability , Sandeep Kaul,

07:20 - 07:30 Q&A

07:30 Wrap-up,

1 1

Building Accountability Culture at Workplace Scalable / Human Touch/Peer Support

FOR ENGAGING / DEVELOPING/ GROWING YOUR MANAGERS IN THE NEW NORMAL 2 Feb 2022

2

MA

STE

RC

LAS

S

2 Feb, 2022

3 3

Guidelines

© WhiteLight Consulting Pvt Ltd 2020 all rights reserved.

4 4

About Me


5 5

Current Reality - What Companies are struggling with ?


6 6

1 Current Reality

2 What is Accountability Culture ?

3 Building it in My Business Teams

4 Success Stories

5 How Can We Partner?

Agenda

Accountability & Ownership

TeamsLeaders

Results

Business


7

Current Reality

8 8

Current Reality - What Companies are struggling with ?


WFH - HOW TO KEEP EMPLOYEES CONNECTED AND ENGAGED ? YOU CAN ONLY DO SO MANY VIDEO

CONFERENCES

COMPANIES NEED TO REINVENT. SKILL BUILDING CHALLENGES.

EMPLOYEES ARE DISTRACTED AND ANXIOUS.

SALES ARE FALLING. COST IS A STRUGGLE.


CONFERENCES


COMPANIES NEED TO REINVENT. SKILL BUILDING CHALLENGES.


CONFERENCES


Lockdown impacts being felt widely, challenging economic scenario but costs continue to remain high

Post Covid-19 world order expected to be very different

Work from home – Challenges in managing teams, targets and employee monitoring

Job uncertainty, career slowdown, unclear future, low household savings

Distracted And Anxious Employees

Lower Employee Engagement

Reskilling Existing Workforce

Maintain Margins

9 9

Current Focus Area for Health & Safety Personnel

q  How do we continue to protect our workforce ? q  How do we engage our employees ? q  How do we get the best out of our employees ?

10 10

The Solution


11 11

The Solution


12 12

Start with Why


13 13

The Solution


14 14

Innovate to Thrive


15 15

Start with Why


Company Rules Review Higher Team Cohesion

Distractions at home

Unclear Expectations

16 16

What can you do?

A long term mentality

Be Kind and Clear

Adjust Your Mindset

Better able to support their clients

Better able to collaborate

More Productive63%

61%

52%

Connect with Your People - To Enable

Source : Effectory

A long term mentality

Be Kind and Clear

17 17

The Solution


18 18

Meaning @ Work


19 19

Meaning @ Work


Food, Clothing, Shelter- and meaningful work

More Productive

If you could find a job that offered you consistent meaning, how much of your salary

would you be willing to forego

Source : HBR, BetterUp Labs

20 20

What can you do?

Higher eNPS

More confident about the future

Connect with Your People - To offer Perspective and Purpose

Ability to Innovate and more encouraged to contribute

Your Employer Brand Source : Effectory

21

Accoungtability Culture

22 22

The Solution


What is the Number 1 reason for lack of Accountability at Workplace ?

23 23

The Solution


1.  Personal Ownership – 41% 2.  Low Morale – 39% 3.  Procrastinating Employees – 20%

24 24

Accountability – Different Dimensions


What is Accountability Difference between Accountability & Responsibility Leadership & Delegation Accountability Clock – 4 Step Accountability Framework Blueprint for Building Accountability in Your Team

25 25

Current Reality – Accountability


1. We've always done it this way 2. I thought somebody else would do it 3. You never said you needed it right away 4. I didn't know what time you wanted it 5. It is not done in our department 6. I expected somebody would tell me what to do 7. I kept waiting for the go-ahead 8. Nobody told me not to do that 9. How do I know, I was told to do it this way 10. I never knew 11. It slipped my mind 12. You never said it was that important; I would have done it 13. I have so much to do 14. I was ill-advised to do the wrong thing 15. I assumed that I had informed you 16. You should have asked me 17. I wasn't invited to the meeting - I didn't get the email 18. My team messed it up 19. I thought it's not that critical, nobody checked with me 20. I relied upon someone to do it

Quick Excuse List!

26 26

Cost of Accountability


Money

Culture

Health

Life

27 27

Start with Why


Core issue in companies

Lack of Asia specific material

Fills the gap with Asia context

Individuals and Companies can address the gap with this book

While referring cultural legacy,

provides modern day solutions

Provides doable, Four

Step framework

28

Reset Moment for Accountability

29

About the book Book Index - Snapshot

30 30

ASSESSMENTS


31 31

Accountability/ Responsibility / Leadership / Delegation


Mayur Verma

TEACHER

ACCOUNTABLE for RESULTS

Responsible for HOLISTIC DEVELOPMENT

Leads in inculcating VALUES

Delegates - Home Work

32

Building Accountability C

ulture

33

Where do I start ?

34 34

Start with Self


https://angeladuckworth.com/grit-scale/

35

https://hi.switchy.io/GRIT

What is Your Grit Score ?

36 36

Start with Why


37

12 Week Accountability Blueprint

38 38

Start with Why


39

Where do I start ?

40

Where do I start ?

41

https://hi.switchy.io/IOSH

Whats Your Business Accountability Score ?

42

Where do I start ?

43

Take Action on your ‘Problems’

Enhance Productivity with Accountability Coach

Keep an eye on the GOAL!

It ain’t over, till it’s over, Complete the race – always !

Use technology – Daily Journal

Motivation + Coach = Higher Productivity

*

*

*

*

*

44 44

Building Accountability Habits


Drop the ‘Why” and embrace ‘How’

Let us share the Effort, Divide and Rule!

10 mins daily – 30 mins weekly – 60 mins monthly

Clear the clutter – separate the time wasters

Celebrate Often!

45

Celebrate Milestones

Be held Accountable

Let your Coaches train you to hold yourself Accountable

Simplify Accountability with buddy Coach

Coach holds your hand and guide you towards the finish line

*

*

*

*

46

*  Coaches help you identify your blockages / self imposed limits

*  Get over ‘too much to do’ and get to Action Planning

*  Coach guides to overcome the mountains and view them as hillocks

*  Your goals become our goals too

*  Break the procrastination habits

*  Identify and emulate a role model

Identify and Reverse Self-Imposed Limits

47

THE WHITELIGHT M

ETHO

DO

LOG

Y

48 48

Size Membership Timing

Frequency Location Accountability 6COur Methodology

METHODOLOGY

Content

Commitment

Coach

Congratulate Context

Connect

Ensuring personal Attention

>15 participants in each session

Facilitating performance tracking

Focussed time Investment

1.5hrs for each participant

Optimum trackback and periodicity

4-6 group coaching sessions over 3 months

Flexible omni-Channel access

To drive the right outcomes

6C Methodology Key KPIs to drive the right outcomes


10-30-90 RULE (COPYRIGHT FRAMEWORK)

10 MIN DAILY / 30 MIN WEEKLY / 90 MIN FORTNIGHTLY

49

SUCCESS STO

RIES

50 50

Case-Study

FMCG MAJOR WITH 252 SALES MANAGERS PAN INDIA. •  The mandate was to deliver Group Coaching with focus on Developmental Coaching

•  First time any major organisation in India had embarked on a Group coaching exercise

for its sales managers at such a scale and for the first time delivered over phone

•  Teams divided into 18 groups of 14 managers in each group.

•  The coach was asked to work with each group for 90 mins sessions spread across 90

days (4 months)

252

This case study explores our experience of working on group coaching mandates for organisations and can help you understand how you can roll out a similar group coaching engagement for your managers/employees in the current times. It’s a large scale coaching format that can be done virtually (via zoom/skype or even phone).


Integrated delivery

51 51

Group Coaching – Holistic ApproachPersonal Impact + Business Impact + Coaching

WHEEL OF LIFE

•  Exploration of universally applicable dimensions such as health, wealth, work, family, social standing, self

•  How ‘success’ across all leads to an enriched and fulfilling life ROLE CLARITY

•  Focused on clarifying role requirements like topline, coverage & distribution, channel focus, distributor management, people management, brand reputation

PLANNING & SALES

ACHIEVEMENT•  Clarifying and reinforcing

coverage efficiency parameters, sales achievement plan and sales performance tracking – current rate vs required rate

COACHING

•  How to motivate, engage, facilitate performance through coaching as per the team’s skill/motivation levels

PERSONAL IMPACT

BUSINESS IMPACT

BUSINESS IMPACT

COACHING

HA Holistic approach


52 52

Group Coaching : Impact and Benefit AnalysisPersonal and Professional Goal Achievement

Key Impact Areas

of the participants achieved their personal and professional goals or made substantial progress on

their goals.

of the participants had a direct impact on their business results.

of the Managers were able to coach their team members for improved business results.

of the Managers were able to implement Best Practices that they learned from other participants

during Group Coaching Engagement.

of the participants recommended Group Coaching as an effective tool for development

of the participants experienced Peer to Peer learning which helped in their goal achievement.

93%

87%

56% 82%

63%

51%


Coaching Engagement Action

53 53

Client and Participant FeedbackPersonal Impact + Business Impact + Coaching

We are all very busy. There’s not always time to connect outside of day to day operations. Group coaching gave the team oxygen – time to stop, to completely slow down and reflect.

Great

Work-Life balance

Business Results

Team Win

Peer to Peer

Learning

Focus

Journey

Self-awareness

Growth

The performance of the team has improved. The hard numbers are there in the P&L and both sales and customer satisfaction are higher. The group coaching is a contributing element on how the team works, has grown together with strong and deep relationships. The team has experienced the benefits of collaboration.


54

COACHING PLA

TFOR

M

55 55

Summary Viewer Metrics Tracker Digital Notebook

Digital Worksheets Cloud Based Modules Productivity Features

Coaching Platform Overview

Get a quick overview of key actions/metrics, daily reporting for self or group statistics

Facilitating performance tracking of goals and actions. Customised metrics set up

self-assignment facility, appointment and calendar scheduling and synching

Discussion notes available on the go. Review notes can be transferred to actions.

Daily, weekly or monthly worksheet populating and tracking facility.

Training courses available online and can be shared.

Can be customised as time based or self-paced.

Group creation for team goal setting, peer to peer learning, engagement, group metrics tracking

6 Features – 1 Solution Features to drive the right outcomes


COACHING PLATFORM

SUMMARY VIEWER

METRICSTRACKER

DIGITAL NOTEBOOK

DIGITAL WORKSHEET

CLOUD BASED

MODULES

PRODUCTIVITY FEATURES

Enabling delivery of better coaching experience to more people in a consistent and engaging manner

Cloud Based Tool 24 X 7

56 56

Coaching Platform OverviewCoaching Actions and Progress in One Place

Key actions and manager’s progress reports

Overview summary report and 24 x 7 access to portal. Single point of access

Consolidated coaching and interaction archives

Coaching worksheets , training courses and files library

Our unique coaching platform is an essential delivery tool and supports managers in:•  Having access to their individual coaching reports.•  Maintaining a steady communication with the designated coach.•  Tracking progress and key milestones. •  Raising issues that needs to be discussed.

•  Getting maximum benefit from the coaching experience.


57 57

Coaching Platform – Coach’s View


Simple digital user interface . Coach has oversight of individual or group date and metrics

Login page Summary view Individual client view

58 58

Coaching Platform – Participant’s View


Participants have a detailed view of their key metrics and performance

Login page Stream* overview Digital worksheets Key metrics

•  Stream option gives a quick overview of happenings related to the participant. Stream is akin to the Facebook wall and provides updates. Participants can populate their worksheets and the tool will automatically update the relevant metrics.

Our online tool provides participants with key information that helps them to assess progress against pre-agreed goals and objectives. Metrics trackers help managers to understand areas where there is scope for improvement or review.

•  Metrics can be set up either for the participant or even a group •  It can be compared to a target set. Metrics can be standalone metric. •  Can to be updated daily or picked up directly from the daily coaching report completed

by the participant.•  Past data can also be viewed if required

59 59

Making Things Real - MetricsMetrics can tell a Story using the Comments option–will help you in coaching them better


•  Setting up metrics allows goals, objective creation

and disciplined performance tracking

•  Set up metrics based on a specific start date and frequency of update. Explore with your coachee the appropriate one or two key parameters to track

•  Make reporting quick and easy by setting reminders

•  Coachees can provide customized updates on each data point.

•  Review metric progress to inform your coachee about what’s working and what’s not

Metrics can be set up for individual as well as at group level. Both daily and cumulative display options possible

60 60

Coaching Platform – Delivering Training


TRAINING DELIVERY JOURNEY

TRAINING MATERIALS

Coachee accountcreation

Course/module selection Access to relevant

materials and timetable

Library materials archives

Links and access to videos, documents and presentations

Courses assets can be stored in a common library for easy access. External videos or links can also be stored in library

Courses can be assigned to a single person or multiple persons at the same time. Courses can be time based or self-paced.

61 61

Group Accountability - People work better in Groups


Major Benefit: Team Collaboration + Peer to Peer Learning

•  Groups can be set up.

•  Group projects, Group Actions, Group Metrics and Group Messages can also be sent.

•  Training courses and worksheets can also E.g. If you want participants to fill up a review sheet before the monthly performance review.

•  Access levels can be controlled at group level, What the participants can view or edit.

62 62

Group Accountability : Setting Up Accountability Partners


•  Within the Groups, you can setup accountability partners and they can run their small action projects like this group has done.

•  Preferences for notifications and messages can be setup to avoid “digital overwhelm”.

63 63

Group Coaching Platform OverviewCoaching Actions and Progress in One Place

Key actions and manager’s progress reports

Overview summary report and 24 x 7 access to portal. Single point of access

Consolidated coaching and interaction archives

Coaching worksheets and files library

Our unique coaching platform is an essential delivery tool and supports managers in:•  Having access to their individual coaching reports.•  Maintaining a steady communication with the designated coach.•  Tracking progress and key milestones. •  Raising issues that needs to be discussed.

•  Getting maximum benefit from the coaching experience.


64

HOW CAN WE PA

RTN

ER?

65 65

How Can We Partner ?

We work with clients on a variety of engagement models. We pride ourselves on our ability to offer best-in-class solutions that match or exceed our much larger competitors but with the flexibility and customisation of a start-up. We are always willing to be challenged to exceed the goals that we set for ourselves and will be very happy to provide quotations for bespoke engagements that do not fit any standard delivery model.

BASED ON OUR DELIVERY EXPERIENCE WE RECOMMEND ONE OF THE TWO ENGAGEMENT MODELS

GROUP COACHING

Engage WhiteLight

Train & Develop Internal Coaches

§  Identify target group (5-250 participants) §  Identify engagement objectives§  Rollout lead time – 10 days§  Coaching platform included

§  Identify Participants (Min – 3)§  Time Investment (6 days*2 hours)§  Assignments to be completed - 4§  Coaching Platform available separately

1 2


66

Questions?

66

Are you ready to spring into action

with me?

67

Questions

68

Sandeep Kaul C o a c h . R e s u l t . I n s p i r e .

Mumbai, India Awarded for People Development in HR Excellence Forum

Active Linkedin Contributor on Coaching Issues Mentor at Cherie Blair Foundation, UK

Executive Coach | ICF Certified | Disc Certified Ex. COO with 23 years leadership experience in domestic and MNC firms at different business growth stages. 830+ hrs of coaching experience. Client testimonials on Linkedin. 8+ years as a professional coach Coached clients in India, Indonesia, UK, Australia, UAE and Kazakhstan Sandeep is an executive coach who works with organisations and motivated individuals to

fine-tune their leadership, improve organizational effectiveness, and lead organizational change.

Sandeep Kaul is an MBA from MDI, Gurgaon with 23 years of cross-functional business experience with organizations like ICICI Bank, Generali, MetLife and BNP ParibasWe all have the answers to all our issues inside us, he helps you find them.Sandeep has held senior positions in companies focussing on direct P&L responsibility, business development, new division setup, product management and operations. This means he understands your professional context, your challenges. He has done 830+ hours of coaching for business leaders from B2B sector, manufacturing, FMCG and BFSI sector clients. Has also handled large Group Coaching Engagements (upto 252 participants).

Testimonials §  “Brings authenticity, conviction,

clarity and passion ” §  “Enhanced my Self-awareness” §  “Results Assured” §  “unique perspective” §  “focuses on what really

matters.”

Assignments •  India business CXO’s, VP’s, BU

heads of several Indian and Fortune 500 companies

•  Special Situation Coaching (MNC taking over local Subsidiary ; Growth Phase 2.0 ; CEO Motivation; Expat in New Country)

Loves •  Business History •  Spirituality •  Self-development •  Using Arts@Workplace

Mentions •  DISC Certified •  AUDI AG Certified Assessor •  ICF Coach Training with CLI, Canada

Sandeep Kaul Office +91 22 40052516. Handphone +91 9820077876 Email [email protected]

69 69

ALL LOGOS ARE OWNED AND ARE TRADEMARKS OF THE RESPECTIVE COMPANIES.

Select Client List


70 70

Terms of Confidentiality

Our client’s industries are extremely competitive. The confidentiality of client’s plans and data is obviously critical. Whitelight consulting will protect the confidentiality of all such client information.

Similarly, consulting is a competitive business. We view our approaches and insights as proprietary and therefore look to our clients to protect Whitelight Consulting’s interests in our presentations, methodologies and analytical techniques. This material should not be shared with any third party without the written consent of Whitelight Consulting.Copyright © 2020 Whitelight Consulting

© WhiteLight Consulting Pvt Ltd 2020 all rights reserved. Without limiting the rights under copyright reserved above, no part of this publication may be reproduced, stored in or introduced into a database and retrieval system or transmitted in any form or any means (electronic, mechanical, photocopying, recording or otherwise) without the prior written permission of the owner of the copyright.

Thank You for your attention! WhiteLight Consulting Pvt. Ltd.

602/A, Western Tower,

Western Express Highway, Near Bisleri

Andheri East, Mumbai 400099

Phone +91 22 40052516 Cell +919820077876

Email [email protected]

IOSH Qatar Branch Date: 2nd Feb. 2022

Documents