IOSH 2013 conference core skills making an impact 2013

• 1. Making an IMPACT withyour communicationLiz SkeltonSystem ConceptsFebruary 2013

2. The Subo factor 3. Conkers bonkers 4. What do they have in common? 5. The IMPACT model Using INDIVIDUAL skills to develop a clear MESSAGE that is well PREPARED has AUDIENCE buy in is delivered with CONVICTION and has underpinning TECHNICAL backup 6. You 7. Health and safety superheroesWhat do you do?What skills makeyou unique?How do you addvalue? 8. Whats the difference?Strong and positiveSparks an interestUses active wordsFriendly and openShow off the skills you have and influencepeople to take action 9. Increasing your influenceWhy would they listen to you? 10. Telling a story 11. Telling a story 12. Whats your story? Whats the story of you or your department? Who is the organisation you work for? What is the common purpose of your department and organisation? How can your health and safety initiative achieve the common purpose? 13. When messages dont workFailure toFailure torecognise notice significance Failure to Believe theychange cant change behaviourDo not believe we can solve the problem 14. Your MESSAGE Be clear about what the message is What is the significance? Specify what the behaviour change is Give people the confidence to take ownership Give people the belief that the problem can be solved 15. Be well prepared Do your research Link the message to yourorganisations operations Set the standards you want toachieve Highlight the benefits and risks Align the message to strategicgoals Demonstrate intent! 16. Your AUDIENCE 17. Consider their objections Effort Risk Cost Criticism frompeers Satisfied withthings as theyare 18. Conviction and authority 19. Technical expertise Dont make assumptions Get your facts right Use well sourced information Be proud of your membership ofIOSH and use it Be confident in your abilities Know your limits 20. Individual - The mindand body affect each other Message - You are incharge of what you say and the results Prepare Research, research, research! Audience know who you arecommunicating to Conviction Be passionate Technical backup IOSH membership 21. E [email protected] 020 7240 3388W www.system-concepts.com