IOSA Information Brochure

8/13/2019 IOSA Information Brochure

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IOSAIATA OPERATIONAL SAFETY AUDITDesigned for the aviation industry

THE IOSA PROGRAMME IS

ISO 90 0 1:20 00 CERTIFIED


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The industry needs a common safe ty benchmark

that crosses borders, a l l iances and business models.IOSA is that benchmark.

The IATA Board has mandated that al l IATA Members

be IOSA Regis tered by 2008, demonst ra t ing ourong oing c omm itment to p lac ing air line safety as IATAs

numb er one p rior i ty.

Giovanni Bisignani | IATAs Directo r G eneral & CEO


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IATA

LEADING INDUSTRYCHANGE WITH IOSABefore IOSA

Airlines were auditing one another

on their ability to deliver a safe

operation. The audits had varying

standards with no consistency.

In 2001

To address the ever increasing

costs of inter-airline audits and

develop the airline industry's first

set of safety standards, IATA

brought together airlines and

industry stakeholders to develop

a global safety audit programme.

In 2003

The IO SA Programme was launched,

based on over 700 safety standards

and recommended practices contained

in the IOSA Standards M anual (ISM ) .

Today

Leading airlines from all regions have

incorporated the IO SA Standards

into their airline operations, and

IO SA is a major component of

industry efforts to improve aviation

safety. IO SA is recognised around

the world as the benchmark safety

audit programme.


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IOSAIATA OPERATIONAL SAFETY AUDIT


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IOSAGOALS

To improve airline operational safety

through the industrys first globalyaccepted audit programme using

internationally harmonised standards.

To improve airline efficiency by

eliminating redundant audits

Continuous Safety Improvement


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IOSA is Based on Globally

Harmonised Standards.

IOSA Standards are derived from al l relevant

ICAO Standards, in particular Annexes 1, 6, and

8, as w ell as from regulations of th e JAA , FAA , and

industry best practices. The IOSA audit standards

are based on eight areas that cont ribute to airline

operational safety.

These are:

Corporate Organisation and Management

Systems (ORG )

Flight O perations (FLT)

Op erational Control - Flight Dispatch (DSP)

Aircraft Engineering and Maintenance (MNT)

Cabin O perations (CAB )

Ground H andling (G RH)

Cargo Op erations (CG O)

Op erational Security (SEC)

To help airlines prepare for IOSA, the IOSA

Standards Manual and associated guidance

material, are available on the IOSA website

(www.iata.org/ps/services/iosa). IATA makes these

standards available free of charge to all airlines,

regardless of their IATA membership. IOSA

Standards Task Forces, comprised of IATA and

airline operations experts, refine and improve the

IOSA Standards. The IOSA Standards are updated

by these Task Forces to ensure currency in an ever-

changing airline and regulatory environment.

IATA Uses Accredited Audit

Organisations and Qualified Auditors.

IATA, through a rigorous process, accredits

Audi t Organisat ions to conduct IOSA audi ts.

Audit Organisations use only highly qualified and

experienced airline auditors on their teams. IOSA

Auditors are trained by IATA Endorsed TrainingOrganisations. The cost of the IOSA audit is

borne by the Auditee airline.

Safety Auditing is an integral part of IATA's Six-Point Safety Programme


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IOSABENEFITS

Safety is IATAs # 1 priority. Launched in 20 03 ,

the IO S A p rogramme has quickly establ iseditself as the industry operational safety audit.

IOSA provides benefits to the industry

in various w ays

IOSA establishes an industry safety bar

for everyone to see


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Raising the Safety Bar

IOSA provides a common set of audit standards

that are centrally managed, continuously updated,

and consistent ly implemented by experts andindust ry profess ionals . W i th a qual i ty -based

programme and independent Aud it Organisations

accredited by IATA, IOSA is effectively raising the

Safety Bar in the industy.

Facilitating Regulatory Oversight

IOSA is not intended as a substitute for State

Regulatory Authority oversight. IOSA AuditReports can provide valuable additional data that

can assist States in risk assessment and in

planning their own inspections. A grow ing number

of go vernments are planning to incorporate IOSA

as part of their certification process. This value of

IOSA to States was highlighted in the Report of

the 35th ICAO Assembly in October 2004 .

Reducing Costs

Each audit shared translates to an audit being

saved. In the past, airlines audited one another,

sending auditor teams around the world at greatexpense and time. W ith IOSA , airlines can acc ept

the IOSA Audit Report as an audit replacement

tool, and request that each partner seek an IOSA

audit. The sharing of reports fac ilitates co de share

arrangements , and saves the a i r l ines t ime,

professional resources, and money.

Safety Improvement

from Data Analysis

Trend data flowing f rom IOS A Audi ts can

be used to gether w i th data f rom other safety

programmes in IATA to help focus industry

awareness on areas in need of safety improvement.

With so much importance on IOSA, IATA has focussed significant resources to enhance

the Quality Assurance of all aspects related to IOSA. IATA closely audits and observes

Audit Organisations and Endorsed Training Organisations to ensure the highest degree of

Quality Assurance. IATA performs onsite oversight of audits, monitors Audit Organisation

performance, closely verifies each IOSA Audit Report, and manages the IOSA

Programme according to the standards documented in the IOSA Programme Manual.

IOSAQUALITYA S S U R A N C E


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IOSAREGISTRY

Airlines that have undergone an IOSA Audit by an IATA

acc redited Audit O rganisation and have cleared allfindings, enter the IO SA Registry. The IO SA Reg ist ry is

a listing of all IOSA Registered Operators and is

updated on a continuous basis

www.iata.org/ registry

Being on the IOSA Registry means an airline

meets the IOSA Standards


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IOSABEFORE AUDIT

SHAR ING

The IOSA Audit Report

The IOSA Audit Report is the final record of the

audit. It is the document that is the official record

of an audit and that contains information regardingthe conduct and results of the audit, including

implementation of corrective actions and closure

of a l l f ind ings. The IO SA Au di t Repo r t i s the

property of the Auditee airline, but is subject to

extensive Q uality Con trol verification by IATA.

Sharing of Audit Reports

Interested Parties wishing to view an IOS A Aud itReport, can go to the IOS A Registry and request

a report. IATA hand les all requests in a sec ure and

confidential manner on behalf of the Auditee airline.

Each request is verified and, prior to releasing the

report, the Auditee airline must provide final approval.

What Does IOSA Registration Mean?

IOSA Registration is a confirmation of the

commitment of an airl ine to deliver a safe

operation based on the Standards contained in

the IOSA Standards Manual. It is important to

note that IOSA is an audit of an airl ines

operational procedures and documentation; it is

not a physical inspection of aircraft.To maintain their status on the IOSA Registry, airlines

must undergo, and c omplete, an IO SA audit every

two years.

The sharing of IOSA Audit Reports through the IOSA Registry has significantly

reduced the number of audits in the industry.


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How to Become anIOSA Registered Airline

- DownloadtheIOSAStandards

Manual(ISM)andrelatedchecklists

fromtheIATAW ebsite

(www.iata.org/ps/services/ iosa)

- TheISMiscomprisedof

8 operationalareasthatcontribute

tosafety,sodistributetheISMtothe

appropriateareasofyourairline

- EnsurethatallIOSAStandardsare

integratedintoyourairlineoperations

- Internallyassessyourreadinessby

doinginternalorself-auditingagainst

thestandards

IOSAStandardsIntegrat ion

- C ontactanyoftheIATAaccreditedAudit

O rganisations(AOs)forinformationon

how toscheduleanIOSAAudit

(www.iata.org/ps/services/iosa/accreditation)

- DiscusstheneedforanoptionalIOSA

PreparationVisitwhichisusedtoassess

thereadinessofanairlineinregardsto

anIOSAaudit

- Obtainaquotationonthecostofanaudit

- ScheduleanIOSAauditdate

- DownloadtheIOSAProgrammeManual

formoreinformationontheIOSAAudit,

section5 - AuditProgramme

AuditOrganisat ionCommunicat ion 2

- Obtainacopyofthetri-partiteAudit

AgreementfromtheAO orIATA

- EnsureyourairlineContracts

orLegaldepartmentreviews

thecontract

- TheAuditAgreementissignedby

threeparties:TheAuditeeAirline,

theAuditO rganisation,andIATA

ContractSigning3

IATA is c ommitted to helping all airlines achieve IOSA Registration.

The following steps outline what is necessary

to progress through the IO SA p rocess.


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- AnIOSAauditiscomprisedofIOSA

Auditorsonsiteforaminimumof25

on-siteman-days

- Basedontheagreedupondatew ith

theAuditO rganisation,airlinehosts

auditforthedefinedauditperiod

- AuditeeAirlineallowsIATAagreedobserverstomonitorperfo

rmance

ofAuditO rganisations

- Airlineensuresthatallsenior

managementandnecessarystaffare

presentoravailableduringthe

IOSAAudit

IOSAAudit

Host i ng4- Anyfindingsdetermined

duringthe

on-sitephaseoftheauditmustbe

closedw ithin12 monthsofthe

C losingMeeting

- Airlineworksc loselyw ithAO to

c losefindings

- Onceallfind ingsarec losed,theAO

recommendstoIATAthattheairline

beplacedontheIOSARegistryand

theIOSAAuditReport(IAR)is

submittedtoIATA

- IATAperformsqualitycontrolchecks

ontheIARtoensureconsistency

Cor rect iveAct i onPhase5

- Oncequalitychecksandallfindings

arecompleted,IATAp lacesAirline

ontheIOSARegistryforaperiodof

24 monthsfromthedateofthe

C losingMeeting.

- Anyexternalcommunicationorpress

releasebyAirlinetobeclearedby

IATA([email protected])

- IATAissuesanIOSARegistration

CertificatetoAirline

IOSARegist rat ionwww.iata.org/registry 6

Ifyouhaveanyq

uestions,feelfreetoco

[email protected],

oryourC ountry/Regiona

lIATArepresentative.IOSA- IATAO

perationalSafetyAudit

IOSA

AUDITS

04


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IATA Montreal, 800 Place Victoria, P.O. B ox 113, Montreal, Quebec, H4 Z 1M 1, Canada E-mail: [email protected] Fax: + 1 514 874 2662 Tel.: + 1 514 874 0202IATA Geneva, 33 Route de lAeroport, PO B ox 416, G eneva - 1 5 A irport, Switzerland E-mail: [email protected] Fax: + 41 22 770 26 88 Tel: + 41 22 770 25 71

IATA Singapore, 77 Robinson Road, # 05- 00 SIA Building, Singapore 06889 6 E-mail: [email protected] Fax: + 65 6536 2620 Tel.: + 65 6239 7259

IATA Main Offices

IOSA is an audit programme for ALL airlines, not only IATA members. To sc hedule an IOSA

Audit, airlines are invited to contact any one of IATAs accredited Audit Organisations who willprovide detailed information.

www.iata.org/ps/services/iosa

Did you Know?Prior to IOSA, there were no common airline safety audit standards, and therefore no basis to

co mpare audits. W ith IO SA , IATA employs independ ent Audit O rganisations and highly qualified,

experienced, and trained auditors to conduct audits to common standards, thereby facilitating the

sharing of audit results. The IOSA Standards have been developed using the collective experience

and best practices of airl ines, IC AO , and Regulatory Authorit ies from around the wo rld.

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