Introduction to Tardurr & MindJet • Founded in Germany in 1993, represented globally through regional offices • Focused on products that Improve business productivity • Half a million users worldwide • Customers in 60 of the Fortune 100 companies • Benefits include an increase in return on people, information and business process management. • Tardurr is a development partner of MindJet
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Introduction to Tardurr & MindJet Founded in Germany in 1993, represented globally through regional offices Focused on products that Improve business productivity.
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Introduction to Tardurr & MindJet• Founded in Germany in 1993, represented
globally through regional offices• Focused on products that Improve business
productivity• Half a million users worldwide • Customers in 60 of the Fortune 100 companies • Benefits include an increase in return on
people, information and business process management.
• Tardurr is a development partner of MindJet
Introduction to Rapid Response & E-vamp• Founded in Islamabad in 2003 as a joint venture
between HN Data & E-vamp• Rapid Response provides Contact Center and
Back-office support services to clients in North America and UK, using a dual shore approach
• CRM-based technology, IP-based communication• E-vamp has been designing and developing Web
and Mobile portals for clients since 2001, HN Data has been providing back-office solutions to blue chip customers in UK & USA
Our Vision for NICOP
The B2B or B2C Portal ConceptSTRONG VALUE PROPOSITION FOR CUSTOMERS
• SIMPLE USABILITY & NAVIGATION : to attract 4 Million Overseas Pakistanis in EU. USA & Middle East to the your Portal
• TRANSPARENT FINANCIAL MODEL : simple, clear & secure e-transactions
• SECURITY & ACCESS : web-based security for transactions, easy access on-line & by phone
The G2C Portal Concept
• Web Site to Portal - Maturity Model
NICOP’sGOAL
Our Experience in Building Portals• We have extensive experience in designing,
developing, and deploying Multi Access Portals since 2002.
• We have extensive experience in designing customer-centric websites
• Some of our customers include: Academic Gateway, Mobilink, SME Bank, Swiss Development Cooperation, EHA-Hoffmann
• Outsourcing relationship with Proton Technology, one of the ‘mature’ players providing E-commerce & CRM applications in California, USA
Introduction to Rapid Response & E-vamp
The Contact Center Concept• A distributed, multi-media contact center
that can handle e-mail, chat sessions or Web-based contacts just as readily as a voice call.
• The next-generation contact center requires two fundamental architectural shifts:• voice over IP •move applications to open, industry-standard
architectures
• Multi-shore Capability
The Strategy and Action Plan
COMPONENTS OF INTERNET BUSINESS MODEL
The Strategy and Action Plan
The Strategy and Action Plan
The Strategy and Action Plan for your website
The Strategy and Action Plan
The Strategy and Action Plan
• What does the Internet do to your strategy & what is the Impact?
The Strategy and Action Plan
• What are new sources to support e-transaction?• VOIP/ Call Center/ Agents• Community or Chatting•Mobile/GSM• Blogging