Introduction to Strong Point Strategy Executive Excellence Toolbox Presented by Sharon McCollick.

Introduction to Strong Point Strategy

ExecutiveExcellenceToolbox

Presented bySharonMcCollick

Business Process Analysis & RedesignDetailed Process Discovery Documentation and Flow AnalysisProcess Improvement Design & ExecutionProcess Evaluation and Monitoring

Strategy & PlanningStrategic PlanningBusiness Development Process CoachingSales / Marketing / Technology / Change Strategy

Growth & Change Management Change Management Planning & ImplementationTechnology Transition ManagementProgram/Product/Project ManagementChange Management Operational Coaching/Facilitation

Technology Development & SupportArchitectural and Operating Environmental AnalysisTechnology Utilization /Optimization/ Change ManagementEnterprise Technology Change Management Leadership & Management Training & DevelopmentLeadership Skills DevelopmentTeam Building

Business Management Skill Development

Who is Strong Point Strategy?

Architecture for Building Growth

Continuous Improvement is Implied

Areas of Expertise

What is the SPS Executive Excellence Toolbox?

A collection of…

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The Toolbox can be… - hardcopy - electronic - interactive/web-based

Documents • Tools • Templates

Processes

Strategies & Approaches

Know-How • Experience •Best Practices

Variety of Applications for Toolboxes

Constructed for a variety of purposes such as:

• Team Building

• Interpersonal/Leadership Skill Development

• Business Planning and Building

Examples: - New Credit Card Launch

- New Hire Process/ Employee On-boarding

- Organizational/Technology Change Management

Leadership Toolbox• Qualities and Attributes of Leaders• Public Speaking• Listening and Active Listening• Clarifying Performance Expectations• Negotiating and Resolving Conflicts

Business Growth and Management Toolbox• Strategic Plans and Planning• Business Plans and Planning• Communication Plans and Planning• Sales and Marketing Plans and Planning• Financial Plans and Planning• New Credit Card Launch• New Hire Process/Employee On-boarding• Organizational/Technology Change Management

Talent Building Toolbox• Company's Corporate Value Proposition• New Employee Handbook and Benefits Introduction• Explanation of the Hiring Process• New Hire Screening, Assessment and Aptitude Tools• Standard Employee Interview Questionnaire• An Introduction to the On-Boarding Process• Advanced Interpersonal Skills

More Detailed Examples

Processes: Leadership Processes

• Resolving a Conflict• Negotiating• Active Listening• Methodology and Approach

Business Processes: Corporate Merger• Top Down

Plan with a Broad Brush, Come back with greater clarity and then repeat

• Bottom UpDefine all the details – Categorize – Boil Up – Identify Ownership

• Industry StandardsPlan, Do, Check, Act (Total Quality Management Process)

More Detailed Examples

Know-How • Experience • Best Practices

• Strong Point Strategy, LLC “Secret Sauce”

• Intellectual Property – “Experiential Knowledge and Expertise”

• Training, How-To’s, Guidelines, Coaching, etc.,Working Sessions

Approaches: Technology Change Management

• System LifeCycle - SDLC

• Rapid Development - SCRUM

We take…

Real Value of the Executive Excellence Toolbox

INTE

RNAL

Know-How • Experience •Best Practices

Strategies & Approaches

Processes

Documents • Tools • Templates

• Company’s “Secret Sauce” (IBC, HighMark, Accenture, Comcast, any other) (1 through 3 bottled)

• Intellectual Property - “Experiential Knowledge and Expertise”

• Training, How-Tos, Guidelines, Coaching, etc., Working Sessions

Documents • Tools • Templates

Processes

Strategies & Approaches

Know-How • Experience •Best Practices

EXTER

NAL

A Customized Toolbox with your Company label (all included)

What Are You Really Buying?

1. Combined, Modified, Hybrid - becomes customized competitive advantage

2. Combination of inside vs. outside views/experiences and tools

3. Secret Recipe that is NOT repeatable - “Super Strength”

Scale Toolboxes for Broad Distribution

• NOW, we Custom-Build, Brand, Teach and Deploy Toolboxto create a whole class of builders

• Toolboxes are created for applications• Merger and Integration• Business Growth• Leadership Development

Customer/Customized Toolbox

It’s a Virtual Product Only Half Built – Only Half Baked

• Hyrbrid of Tools and Templates

• Hybrid of Processes (or selection of one over the other)

• Hand Picked Tools specific for the application

• No generic use… no “lack of fit”

• No one size fits all. Right tool, for the specific job at the right time used

• By the best expert – for companies this is their people

Summary

We build out the Toolbox… using the Tools, Training and Consultation

• Build it while we are Building For scalability and reuse

• Training while we are Building Building apprentices and future experts

• Building in Customization and Personalization Which later becomes…

authentic “from within” leadership

• Building in ScalabilityIntelligence and “how-to” information captured

- We already know what works and what doesn’t

What Happens Next?

Electronic…or Interactive…or Both

Additional Training Modules

What is Built?

Puts power in the hands of the company professionals Teach them to “fish” – build.

Personalizes and authenticates real leadership in your organizationIndividual leadership builds corporate, competitive and market leadership

Why is it Important?

• Agree to use a “Toolbox-Building Approach”Decide the “end state” of the toolbox (electronic or interactive or both)

- Capture video and audio if interactive is chosen

• Decide on the use of one or many toolsCan decide one at-a-time

• Customize the Tool (Document/Processes/Knowledge, etc.)Example: Strategic Plan: Project Charters – Meeting Minutes

• Teach/while using – capture intelligence while using

• Deploy “Tools” for the toolbox one-tool at-a-time

• Toolbox can be deployed first at the beginning of an engagement

• Deliver complete Customized Toolbox at the end to all “builders”

How Does the Process of Using the Toolbox Work?

• Experience Itself: In the building and all the on-off and collaborative decisions in making the tools in the toolbox

• The Three B’s: The Bonding, the Branding and the “Building” of New Leaders and expert craftsmen (future builders of your company

• Organic knowledge, expertise and leadership

• Scalable Toolbox: It can then be used again for the same kind of building with better expertise

• Re-Use and Adaptation

• Personalization: Authentication: Empowerment: Inherent Strength

• Incredible focus through the use of the same language and tools

• Cultural Branding and Franchising of what “makes you great”

What is the Business Value?

Documents + Trademark

Process• Training + Consultation

Customization and Integration (Toolbox Collateral)

• Cost of Electronic Build (like SW Development)

• Can Insource or Outsource

• Cost of Toolbox and Branding

How is it Licensed?