Introduction to SEPAM

What is Systems Engineering, Policy Analysis, and Management?

A quick look at a few of the concepts and methodsapplied during my studies.

Contents

Organization and Management – The Boston Big Dig

Bachelor Internship – Serious Gaming (R)evolutions in ICT Infrastructures Enterprise Architecture – Crisis Management Multi-Actor Systems – Engineering View Multi-Actors Systems – Actor View

Organization and Management The Big Dig in Boston – Tunnel Collapses Analyze the Organizational Failures of the

Project

Organization and Management – The Big Dig – Network Analysis

Modern Continental

Mass. Office of Inspector General

Mass. Highway Department

Federal Highway Administration

Central Artery / Tunnel Project

Gannett Flemming Inc.

Bechtel / Parsons-Brinckerhoff

Mass. Turnpike Authority

The Massachusetts Authorities and Project Contractors were analyzed based on their problem perceptions, personal goals, resources, and positions of power.

The goal was to discover the points of weakness which had resulted in project accidents, delays and high costs.

Organization and Management – The Big Dig – Actor Network

These weaknesses were determined by looking specifically at the pluriformity, interdependencies, and openness of the actor network.

Private Public

Financial

Design

Execution

Bechtel / Parsons-Brinckerhoff

Modern Continental

Gannett Flemming

Central Artery / Tunnel Project

Federal Highway Admin.

Mass. Highway Dept.

Mass. Turnpike Authority

Pluriformity

Office of Inspector General

B/PB

MC GF

CA/T

FHWA

MHD MTAinformation

agreement

organization

info

Interdependencies

= dependent on

OIG

insp

ectio

n

inspection

Bachelor Internship – Serious Gaming

Decide IT How can the game “Decide IT” be designed to

help organizations learn how to effectively utilize an ICT Architecture?”

Architecture

Working Under

Bachelor Internship – Serious Gaming Knowledge about ICT

Architecture and Serious Gaming was combined into the conceptual design of a game.

Players learn more about the practical implications of working under an Architecture.

Now used as a product of Twynstra Gudde

Scop

e of

Man

ager

Time (yrs)

Quick Wins

Long-term Thinking

Short Term Long Term

Individual Goals

Enterprise Goals

Arch

itectur

e

(R)evolutions in ICT Infrastructures

Learn more about the innovations which occur in ICT infrastructures and develop a model of how these innovations occur.

Use the Grounded Theory Method and wiki collaboration to develop a conceptual model.

This conceptual model was tested with different Telecom and ICT cases.

Performance

Idea

Network value

Market Developments

Government Influence

Technical Innovation

Competition

Risks/Threats

Standards

Social / Cultural Context

External Influences

Analysis

Strategy

ImplementationDeployment

Partner value Customer value

Financial Organization

Technology

Development

Service

Organization Strategy

Marketing Strategy Infrastructure Design

Political Strategy

(R)evolutions in ICT Infrastructures – Game Engines

The evolution of game engines was evaluated based on the conceptual model.

Enterprise Architecture – Crisis Management

Choose an architecture method and apply it to the role of the Fire Department during a crisis.

Large focus on information and system quality, orchestration, and the role of a shared service center.

Archimate was chosen as a tool to develop an architecture of the system.

Enterprise Architecture – Overview Archimate Model

Alarm / Warning Information Management

Leading / Coordinating

Capacity Scaling

Crisis Management

Rescuee

External Roles and Actors

National Emergency

Network

Residents

External Services

Processes and Internal Actors and Roles

Observe Orient Decide ActCrisis

Leadership

COPI ROT R/GBTSafety

Fire Dep

Application Services

Emergency Control Room

Warning/Scouting Service

- GRIP- Functionbook Crisismanagement- Regional Control Plan

Handbooks

Infrastructure

GMS Database

GMS Server

Public Health and Environment

Measurement network

- T/P2000- SDS message

C2000 standard

National Measurement Network for

Radioactivity

C2000 Communicati

on System

GMS service

KPN Telecom

Crisis

WVD Database

WVD Server

RIVM Database

RIVM Server

NMR Database

NMR Server

GIS Database

GIS Server

Geographic Information Service

Business layer

Application layer

Technologylayer

Rescuer

Laptop w/ UMTS

Connection

Information Layer

Orchestrator

SitRap Web ServiceCommunicate and

Inform

Radio / Telephone

Multi-Actor Systems – Engineering ViewElectronic Medical Records

Patient

Receptionist ER Doctor

Specialist

Ambulance

Financial Department

Insurance Company

General Practitioner

Pharmacy

Regional Hospitals

Nurse

patient info

general info

check-in

patient info

resource list

resource listpatient info

patient info

patient info bill

prescription

patient info report

patient info

report

bill

Internal Medical Actors

External Medical Actors

Other

Use a case study to analyze large and complex systems which are controlled by multiple actors.

Case involved the Dutch Electronic Medical Record system.

Different methods were used to explore the system from an engineering perspective. Including object modeling

and business process modeling.

Multi-Actor Systems – Engineering ViewBusiness Process Modeling

patient is very ill

arrives how?

arrives by himself

arrives by referral

arrives by ambulance

Receptionist

notice of arrival

check-in information

hospital database

info available

?

yes

Hospital

Doctor

patient diagnosis

Patient

no

retrieve info

patient treatment

patient healed?

compose report

yes

yes

patient leaves

Specialist

no

lab tests

patient treatment

prescription

Financial Department

gather billing information

send claim

insurance type?

Pharmacy

Regional hospitals

Ambulance

Insurance company

Nurse

General practitioner

Legend

Start

Intermediate

Ending

Multiple Ending

Decision

Activity

Message Flow

Sequence Flow

Association

Actor

Actor

Multi-Actor Systems – Actor ViewCase Study – Room for the River

Explore a complex technical project from a completely non-technical perspective; choices are now the result of negotiation.

The Room for the River project involved a national effort to implement projects which would reduce the risk of flooding.

Our fictive task was to design a decision-making process for this project.

Specific focus given to the NIMBY effect, stimulating progress, and using the threat of hierarchical power.

Multi-Actor Systems – Actor ViewCase Study – Institutional Design Redesign the institution of the American

Federal Reserve. Methods used: the four-layer model of New

Institutional Economics, Property Rights Theory, Principal-Agent Theory, and Transaction Cost Economics.

Overview The examples shown in the previous slides

were just some of the topics within the SEPAM study.

Below is an overview of the general themes.

eBusiness

Supply Chain Management

Business Models

Design Processes

Functional Requirements

Strategic Management

Project Control and

Planning

Contracting Risk Management

Management in Networks

Organization Structures

Multiple Regression

Analysis

Factor Analysis Statistical Research

Structural Equation Modeling

Philosophy of Science

Ethical Aspects of Technology

Collective Reasoning

Optimal Majority

Social Contracts

EconomicsLiberalization

PrivatizationCompetition

Market Regulation

Market Dominance

Mobile Networks

Network Unbundling

Broadband

ICTManaging Innovation

European Law

State Aid

Public Procurement

Public Private

Partnerships

Multi Criteria Decision Analysis

Linear Programming

Web Services

Information Quality

Enterprise Architecture

Social Network Analysis Web 2.0

Process Management

Institutional Analysis

Actor Perspective

Engineering Perspective

Systems Engineering

Strategic Behavior

Game Theory

Ok, so now I know what SEPAM is… Knowing what SEPAM is gives you some insight

into the broad range of multi-disciplinary themes which I have studied.

Based on the skills I have acquired, I am able to deal with complex systems, analysis on multiple levels, and combining technical and organizational aspects together.

If you have any questions or comments about the concepts and projects in this presentation, feel free to contact me via LinkedIn or at [email protected].