INTRODUCTION TO RAPID RESULTS APPROACH. RESULTS-FOCUSED MANAGEMENT TECHNIQUE Aimed at jump- starting major change efforts and enhancing implementation.

INTRODUCTION TO RAPID RESULTS APPROACH

RESULTS-FOCUSED MANAGEMENT

TECHNIQUE

• Aimed at jump-starting major change efforts and enhancing implementation capacity

TACKLES LARGE-SCALE CHANGE

EFFORTS

• Through a series of small-scale, results-producing and momentum-building initiatives

EMPOWERS TEAMS BY

ACHIEVING RESULTS

• Within 100 days focusing on a few key results and scaling up beyond 100 days

THE RAPID RESULTS APPROACH*

*The Rapid Results Approach is an adaptation of General Electric’s Work-Out Process. Senior partners and associates at Robert H. Schaffer and Associates and the Crosslands Group were among the original team that helped the GE Work-Out process. They also introduced the approach to the World Bank

ENSURES ACTIVITIES ARE LINKED TO END

RESULTS

• Ensures alignment between activities and overall national development objectives

ACCELERATES LEARNING AND

DISCOVERY PROCESS

• “Crossing the river by feeling the stones”

REDUCES HIDDEN RISKS

• Inherent in long-term strategies

UNLEASHES EXISTING CAPACITY

• Strengthening accountability and empowering actors at all levels

THE RAPID RESULTS APPROACH (continued)

• High level objective to which interventions contribute• Long-term improvement in society that contributes to

changes in the lives of people

GOAL

(long-term

impacts)

• Effects or behavior changes (new attitudes, practices, new laws, etc.)OUTCOMES

• Products and services (knowledge, skills etc.)OUTPUTS

• What was actually done with the available resources to produce the intended outputsACTIVITIES

• Critical resources (staff/expertise, equipment, supplies) needed to implement the planned activitiesINPUTS

THE RESULTS CHAIN

Source: Binnenen and Kusek&Rist, 2004.

Increase the overall MoH

budget allocation for rural health

centers and hospitals

Increase proportion of children fully immunized

Increase proportion of

mothers delivering in health facilities

Increase proportion of

pregnant mothers using bednets

THE IMPLEMENTATION CHALLENGE: TRADITIONAL ACTIVITY-FOCUSED APPROACH

PROGRAM OBJECTIVE: Increase Coverage of Maternal and Child Health Services

PRO

GRA

M A

CTIV

ITIE

S

• We KNOW all the activities that are needed to achieve the end objectives

• If we complete all the activities, the objectives will be achieved AUTOMATICALLY

ASSUMES THAT:

• We DO NOT KNOW all the needed activities

• EVEN IF ALL THE ACTIVITIES ARE UNDERTAKEN, THE OBJECTIVES MAY NOT BE ACHIEVED

BUT, IN REALITY:



Lack of accountability for results:

Objectives are VAGUELY DEFINED and NOT MEASURABLE

Responsibilities are assigned for specific activities but NO ONE IS ACCOUNTABLE for achieving the end objective

Activities CANNOT BE EASILY ADJUSTED as situations change

There is LITTLE LEARNING AND DISCOVERY of what it actually takes to achieve the end objectives

Let’s look at examples of RESULTS BASED LANGUAGE…

EXAMPLE ONE

ACTION LANGUAGE

Ensure that all pregnant women have access to prenatal services

Improve the care and support environment for orphans and vulnerable children

CHANGE LANGUAGESuggested answers…

The percentage of pregnant women accessing prenatal services increased from 20% to 40%

by 2010

The percentage of orphans and vulnerable children in model districts accessing social

safety net package increased from 10% to 60% by 2010

Translate Objective

s into Concrete Results

Personal Challenge

Real Accountability Discovery and

Learning

OVERCOMING THE IMPLEMENTATION

CHALLENGE: THE RRA

Translate Objective


Personal Challenge


Learning


CHALLENGE: THE RRA

Increase the budget allocation for rural health

centers and hospitals

Increase proportion of children fully immunized

Increase proportion of mothers delivering in

health facilities

Increase proportion of pregnant mothers using

bednets

OVERCOMING THE IMPLEMENTATION CHALLENGE: TRANSLATING OBJECTIVES INTO CONCRETE RESULTS

PROGRAM OBJECTIVE: Decrease the Number of Malaria Related Deaths

PRO

GRA

M A

CTIV

ITIE

S

Increase number of children aged 1-5 using

treated mosquito bednets in two

provinces by 50% in 100 days

Reduce under 5 child mortality from

114/1000 to 110/1000 in one year

Reduce malaria morbidity from 30% to

10% within 3 years

15

Focusing on Strategic Areas and Defining a Rapid Results Goal

To: Focus on one “high incidence” district

Key Strategic Objective

Rapid-Results

Goal

Reduce under 5 malaria related child mortality

To: Increase the number of mothers using bed nets

To: Focus on two regions

To: Increase number of children aged 1-5 using treated mosquito bed nets in two regions by

50% by Dec 2010

Decrease the number of malaria related deaths

Overall objective

Sh

arp

en

ing

th

e F

oc

us

Sh

arp

en

ing

th

e F

oc

us

Adapted from Robert H. Schaffer & Ass.

TYPICAL STRUCTURE OF A RAPID-RESULTS GOAL

Malaria

Action verb

• Increase...

What will be changed

• number of children aged 1-5 using treated bednets in 2 regions...

Measurement of success

• by 50%...

Time frame

• by September 2009.

Results should:

Be as CONCISE and SHORT as

possible

Be UNCLUTTERED by outputs and

higher-level objectives

Have EASILY IDENTIFIABLE OUTCOMES

Have clearly identified TARGET

GROUPS

Results should be expressed as MEASURABLE CHANGES in the behavior or condition of the target group

Translate Objective


Personal Challenge


Learning


CHALLENGE: THE RRA

The Village Fool and the Emperor’s Horse

OVERCOMING THE IMPLEMENTATION CHALLENGE: LACK OF ACCOUNTABILITY FOR RESULTS

The Emperor’s Challenge

Whoever can teach his favourite horse to speak

Chinese will get half of his kingdom

But, if the person fails s/he will be executed

The Village Fool’s Response

He took up the challenge

Agreed with the emperor to “teach the horse to speak

Chinese in 10 years”

The Village Fool’s Response


Study neighing patterns to

detect nuances in

pronunciation

Lead study tour to other districts

Design “Neigh-to-Chinese”

mapping program

Implement daily training

program on “N2C”

conversion

Establish incentive system

Change environment of horse: live with human family

Lear

ning

Pro

gram

Acti

vitie

s

TODAY 10 YEARS TIME

Village Fool and the Emperor’s Horse: THE PROBLEM


No clearly defined goals

No measuring of results

No monitoring of results

No real responsibility

In ten years time either the Emperor dies, the Village Fool dies or the horse dies!

What would have happened if the goals were specified?


Lear

ning

Pro

gram

Acti

vitie

s

TODAY 10 YEARS TIME

Horse able to say “hello” in Chinese in 3

months

Horse able to communicate in Chinese at

first-grade level

Key Messages

• Clarifies roles and responsibilities• Strengthens ownership and accountability• Improves transparency• Improves measurement of program achievements• Strengthens resource mobilization• Improves implementation• Enhances overall performance

Process for one year

One year results

Quarter 1Benchmarks

Quarter 2Benchmarks

Quarter 3Benchmarks

Quarter 4Benchmarks(same as oneyear target)

Quarter 1Activities, &Budgeting

Quarter 2Activities &Budgeting



Step 1

Step 2

Step 3

What ACTIVITIES are needed in order to reach the results?

How much will each activity COST? BUDGET?

WHO is responsible and accountable for each activity?

What are the SUCCESS INDICATORS?

ACTION PLAN

Results Statements:

what would you like to achieve in

one year?

Activities Responsible Person

Indicator Budget Time Frame

# Jan Feb March

1 Develop a roadmap Strategy Officer Consultants hired

$4000 X X

2 Develop ToR to hire consultants X X

3 Identify consultants X X

4 Hire consultants X x

5 Orientation workshop Workshop held X X X

6 Develop datacollections

One Year Results: To develop a national Health Strategy

Quarter 1 milestone : Recruitment of national and international consultants

INTRODUCTION TO RAPID RESULTS APPROACH. RESULTS-FOCUSED MANAGEMENT TECHNIQUE Aimed at jump- starting major change efforts and enhancing implementation.

Documents

rapid results approach

end results

examples of results

key results

needed activities

language slide

results chain source

planned activities