Introduction to Microsoft ® Lync ™

Introduction to Microsoft® Lync™

Steve TassellUnified Communications Product Manager

United Kingdom

Microsoft Business Productivity Infrastructure

The Cloud On Your TermsBest Productivity Experience Across PC, Phone, and Browser

On-premises

Online

Unified Communications

Business Intelligence

Enterprise Content

ManagementCollaboration Enterprise

Search

Unified Business Platform

What your Employees Experience TodayCurrent communications and collaboration experience

Source: Ideal Communications and Collaboration Research by Microsoft, 2009

What is driving Employees to be Overwhelmed

▪ Shifting workforce: growing trend for flexible working▪ Work from home: equity between office and remote working

▪ Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee

▪ Frustrated: Collaboration inefficiencies waste up to 25% of staff time

▪ Mobile phone = New PC: 600 million smart-phones will be used for business in 2011▪ Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW

Growth in Workforce Distribution

Lack of Technology Integration

Demand for New Modalities

What Employees WantIdeal communications and collaborations experience

Authentication

Administration

Storage

Compliance

Unified Experience

AudioConferencing

E-mail andCalendaring

WebConferencing Telephony

VideoConferencing Voice Mail

InstantMessaging (IM)

Common Communication Silos

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

UserExperience

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

UserExperience

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

UserExperience

Authentication

Administration

Storage

User Experience

Telephony andVoice Mail

InstantMessaging

E-mail andCalendaring

Unified Conferencing: Audio, Video,

Web

The Microsoft Communications Offering

On-Premises In the Cloud

“In the next decade, sweeping technology innovations driven by the power of software will transform communications.”Bill Gates, October 16, 2007Microsoft Office Communications Server 2007 Launch

Announcing Microsoft Lync 2010

INSTANT MESSAGING& PRESENCE

AUDIO, VIDEO,WEB CONFERENCING

ENTERPRISE VOICE& TELEPHONY

INSTANT MESSAGING& PRESENCE

AUDIO, VIDEO,WEB CONFERENCING

ENTERPRISE VOICE& TELEPHONY

Connecting People in New Ways

REDUCE COSTS through converged communicationsADOPT QUICKLY through ease of use

EASE DEPLOYMENT through interop & extensibility

Lync Connects People in New Ways, Anytime and Anywhere

Access messages through your PC, mobile device, or the WebConnect in real time across devices from a familiar interface

PC WebMobile

Redesigned Client – Lync 2010

Key Features▪ Contact Cards▪ Unified Contact Store▪ Activity Feeds▪ Fast Search▪ Skill Search▪ Frequent Contacts▪ Conversation View▪ Social Connector

Provide best-in-class end user experience and drive adoption

Unified Conferencing

Key Features▪ Single client▪ Join reliability▪ PSTN conferencing features▪ Rich conferencing experience▪ Panoramic HD video▪ Desktop & Application sharing▪ Reach client▪ Infrastructure consolidation▪ Video interop with Polycom, Radvision and Tandberg

Enhanced audio, video and web conferencing experience for simple collaboration

Enterprise Voice – Client Improvements

Key Features▪ Separate phone environment▪ Voicemail access▪ Private line▪ Call delegation▪ Call routing▪ Call quality notification▪ Call park▪ Device transfer

The power of digital communication at your workplace

Enterprise Voice – Server Improvements

Key Features▪ Survivable branch appliance▪ Data center resiliency▪ Call admission control▪ Announcement service▪ Media bypass▪ E-911 for North America▪ Response group improvements

The power of digital communication at your workplace.

Devices Partner EcosystemProvide customers a wide range of price points and end point form factors that meet their communication needs anywhere, whether at home, in the office or on the road.

▪ Larger device partner ecosystem▪ Optimized for Lync 2010▪ Wide range of devices for multiple

needs▪ Expanded IP Phone portfolio▪ Key voice RFP features support

Microsoft Lync Server 2010

▪ Integrated conferencing experience▪ Enhanced 9-1-1 for NA▪ Survivable branch appliances▪ Call admission control

▪ More options for devices (including lower cost)

▪ Call park and malicious call trace▪ Additional data center survivability options

Microsoft Office Communications Server 2007

▪ “Anywhere access”▪ IM and rich presence▪ Desktop integration▪ Voice features for mobile workers▪ Unified messaging with Microsoft Exchange 2007▪ Audio and video conferencing▪ Web conferencing (Microsoft Live Meeting client)

Microsoft Office Communications Server 2007 R2

▪ Desktop sharing▪ Dial-in audio conferencing▪ Higher resolution video▪ Single number reach▪ Attendant console▪ Response groups▪ SIP trunking

Instant Messaging

Unified Conferencing: Audio, Video, Web

Telephony and Voice Mail

Lync Server 2010 delivers on Critical Voice Features

Reducing Infrastructure CostsA newly streamlined management infrastructure

▪ Simplified topologies▪ Reduced server roles▪ Virtualization support for all server roles

New Deployment Model

Enhanced Planning & Deployment

▪ Easy-to-use, Web-based, scenario-driven GUI▪ Automate repetitive tasks with PowerShell▪ Enhanced security with Role-Based Access Control▪ Improved monitoring on services, components, and voice quality

Streamlined Administration & Management

▪ Centralized configuration with Central Management Store▪ Visual infrastructure planning with Planning Tool▪ Pre-publish topology validation with Topology Builder

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Cross Platform Support for Lync 2010Options for those who use Macs, mobile phones, browsers, and other devices

▪ “Lync for Mac”»Connect with Mac users

▪ Lync Mobile, Nokia, other platforms TBA»Communicate through mobile phones

▪ Lync Web App»Reach through the browser

▪ Polycom, Plantronics, Jabra, Aastra and more…»Experience Lync through numerous devices

Interoperable and Extensible Platform

Lync 2010 works with other Microsoft Applications and third-party vendor technologies

»Integrate and Enhance Existing Investments

Take advantage of interoperability to replace, enhance, or add voice options

»Offer Choice in Voice

Integrate presence with line of business applications

»Extend Communications to Business Processes

Designed for On-premise and the Cloud

• Predictable costs, fast deployment, and up-to-date software• Hybrid deployment: Lync Server on-premises (w/ PBX replace) & Exchange and SharePoint Online

» Deliver Lync based on your business priorities

Conferencing(A/V/Web) VoiceInstant

Messaging PBX Replace

Lync Online (Cloud)

Lync Server (On-premises)

Post Launch N/A√ √

√ √ √ √

“If you didn’t think Microsoft was serious about voice communications before, you better believe it now.”

“OCS…is certainly going to shake up the market.”

36% companies surveyed are already using OCS as UC client, more than IBM, Cisco and Public IM clients.

Industry Momentum

“Magic Quadrant for Unified Communications,” by Bern Elliot and Steve Blood, July 28, 2010.

Customer Adoption

23

What’s Driving Adoption?

“We looked at the alternatives, such as Cisco, and chose Microsoft because it was half the cost and delivered twice the functionality. With Lync 2010 we are looking forward to delivering a leading edge communications service to our users.”Darren Lloyd, IS Manager, Newport City Homes

“Lync has enabled us to move from planning to full deployment in a record six weeks. We’ve also been able to fully remove  our PBXs while delivering an end to end secure UC environment.” Vicente Fraser, CIO, London School of Business & Finance

"We believe that work is an activity not a

place, Lync enables our people to work

wherever they are“

Darren Stone, IT Manager West Yorks Fire & Rescue

User Experience & Integration Platform & Extensibility

Unified Infrastructure & Cost Savings

Internal Usage Driving Cost Savings and Learning

Improved Productivity and Greater Flexibility for the Global Workforce

Ad hoc collaboration Planning Meetings Customer Meetings Global Development Teams

Usage (June 2010)

Instant Messaging▪ 137k unique

users - 97M messages per month

Online Meetings and Ad hoc collaboration▪ 135k monthly

scheduled meetings

▪ 299k ad hoc desktop sharing sessions per month

Reservation-less Audio Conferencing▪ 136k monthly

audio conferences

▪ 58M minutes of audio conferencing per month

Enterprise Voice▪ 77k people rely on

OCS for all communications

▪ 59 sites, 6.6M calls and 44M minutes /month

Business Value

▪ $1.2M per month from audio conferencing service

▪ $2M per year in telephony support costs

▪ Facilitates $90M per year reduction in travel

Learning▪ User education drives the experience▪ Cultural change required to maximize

the return▪ Network planning essential to success▪ Optimized devices improve user

satisfaction

Before Deploying OCS

After Deploying OCS

Beyond Lync 2010Creating the most desirable productivity experience

Easy administration and reduced costs▪ Deploy on your terms: Cloud or

On-premise▪ Align management experience

across MS stack▪ Reduce costs through common

infrastructure

Experience that naturally extends productivity tools▪ Greater Presence info that

protects user focus▪ Increase A\V federation outside

your org▪ Expand support across mobile

devices

A pervasive, connected meeting experience▪ Naturally blend presenting and

management modes▪ Enhance media across rooms,

desks, and phones▪ Capture content with immediate

playback options

Immersive Meetings Connect with Anyone Simplified Infrastructure

© 2010 Microsoft Corporation. All rights reserved. Microsoft, Exchange ActiveSync, Excel, Lync, Outlook, PowerPoint, SharePoint, SQL Server, Windows, Windows Live, Windows Mobile, Windows Server, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of

Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN

THIS PRESENTATION.