Introduction to Improve Customer Feedback QASymphony … · – Exploratory testing vs. testing with test cases finds more defects, and ... Exploratory test charters require much

September 25, 2015

Introduction to QASymphony for [INSERT COMPANY NAME]

Improve Customer Feedback with Exploratory Testing

Kevin Dunne

Everyone is here today to learn about

IT Service & Support

Why are you here talking about

EXPLORATORY TESTING?

Exploratory testing:

1. Drives higher quality than scripted testing

2. Improves morale across testers

3. Improves customer feedback & communication

A 2007 controlled study found that:

– Testing with test cases vs. exploratory testing take almost 7 times longer, due to the amount of time needed to write the tests and report results on them

– Exploratory testing vs. testing with test cases finds more defects, and does not miss many (if any) critical or severe defects in comparison to test case testing

– Testing with test cases causes more false defect reports vs. exploratory testing

Study link:

http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.167.3696&rep=rep1&type=pdf

Increase Quality

Workplace choice improves the employee experience, and adding exploratory testing to the mix allows testers to have choice many times per day

Boost Tester Morale

Exploratory testing replaces the real user interaction that is removed by manual test cases with prescriptive steps:

Customers don’t use the test cases or requirements – they use the application!

Increase Customer Feedback & Communication

Manual Scripted Testing Exploratory Testing

Exploratory test charters require much more engagement and thought from testers than traditional manual tests. The difference is:

Charter

Investigate the trial signup workflow for QASymphony as a new visitor to the site and that the tester is both able to sign up with valid criteria as well as with invalid criteria

Test Case

What’s the difference?

Step Description Expected Result

Visit www.qasymphony.com Validate home page loads properly

Click “Free Trial” button Validate trial sign up page loads properly

Enter “Kevin Dunne” in name box Validate green check box appearse

Etc. etc.

1. Parallel test planning, test design, and test execution

2. Specific yet flexible

3. Aligned towards investigation of potential opportunities

4. Values depth and attention to detail during testing

5. Fosters knowledge sharing and awareness

What is exploratory testing?

1. Paired Testing – real time, in person feedback from tester (or product owner) to developer

2. Team Based ET – collaboration between product, test, and development

3. UAT – solidify feedback loop from the business back into development team

4. Beta Testing – build communication from users back into development team

5. Replacing Traditional Testing – drive collaboration inside the testing organization between manual and automated testers

How to Incorporate Exploratory Testing

How Can QASymphony Help?

Questions?

Kevin [email protected]

Twitter: @kevindunneQALinkedin: www.linkedin.com/in/kevindunneQA

Blog: http://www.qasymphony.com/blog/