HUMAN RESOURCE MANAGEMENT IN HOSPITALITY INDUSTRY College of Hotel, Restaurant, and Tourism Management CHAPTER 1: HUMAN RESOURCE MANAGEMENT Mr. Crystial Abram P. Parrilla HRM411
Introduction to Human Resource Management in Hospitality Industry
Aug 18, 2015
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HUMAN RESOURCE MANAGEMENT IN HOSPITALITY INDUSTRY
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: HUMAN RESOURCE MANAGEMENTMr. Crystial Abram P. Parrilla
HRM411
College of Hotel, Restaurant, and Tourism Management
Over the past three decades the term ‘human resource management’ (HRM) has gradually entered the language and discourse of everyday business life. Employees refer to their ‘HR’ department when needing to resolve an employment issue; Many organizations have renamed their previously entitled “personnel” office to fall in line with the thread to use the HR label, and job title have also been radically overhauled to reflect the contemporary approach.
CHAPTER 1: HUMAN RESOURCE MANAGEMENTHRM411
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: HUMAN RESOURCE MANAGEMENT
What is Human Resource Management?Human resource or manpower management effectively describes the process of planning and directing the application, development and utilization of human resources in employment – Dale Yoder
HRM is that part of management process which is primarily concerned with human constituents of an organization – E.F.L.Brech
Human Resource Management (HRM) is the function within an organization that focuses on recruitment of, management of, and providing direction for the people who work in the organization. HRM can also be performed by line managers.
HRM411
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: HUMAN RESOURCE MANAGEMENT
HRM is the organizational function that deals with issues related to people such as compensation, hiring, performance management, organization development, safety, wellness, benefits, employee motivation, communication, administration, and training.
HRM is also a strategic and comprehensive approach to managing people and the workplace culture and environment. Effective HRM enables employees to contribute effectively and productively to the overall company direction and the accomplishment of the organization's goals and objectives.
HRM411
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: HUMAN RESOURCE MANAGEMENT
• Too identify manpower needs• Selection of right person for the right job• Appraisal of employees• Development of the skills of the employee• Need for incentives• Good human relationship• Conducive environment
IMPORTANCE
HRM411
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: HUMAN RESOURCE MANAGEMENT
• Maximize the return on investment from the organization's human capital and minimize financial risk.
• To align the capabilities and behaviors of employees with the short-term and long-term goals of the retail firm.
OBJECTIVES
HRM411
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: HUMAN RESOURCE MANAGEMENT
Major Activities of Human Resource Management Department
• Recruiting • Selecting• Training• Motivation• Evaluation• Compensation
HRM411
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: HUMAN RESOURCE MANAGEMENT
• Process of locating, identifying, and attracting capable candidates.• Can be for current or future needs.• What sources do we use for recruitment?• The process of assessing candidates and appointing a post holder.• Purpose is to hire the person(s) best able to meet the needs of the
organization.• Method of Selection • Interview• Aptitude test
Recruiting and Selection
HRM411
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: HUMAN RESOURCE MANAGEMENT
• Training tends to be done for current job.• Aims to improve efficiency.• Keeps the employee up to date with changes in the field• Can be external or ‘in-house’.
Training
HRM411
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: HUMAN RESOURCE MANAGEMENT
Motivating employees to perform up to their potential is the key to maintaining a productive, successful business.
Ways in which you can motivate employees • Interact - Talk to your employees regularly.• Recognition & Appreciation - A job well done should be appreciated and encouraged.• Pay them Right - Pay employees for what they are worth and they will be happy to
work. • New challenges - Give employees new and interesting challenges to keep them
stimulated and learning.
Motivation
HRM411
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: HUMAN RESOURCE MANAGEMENT
• Employees personal goals does vary with the management’s goals• According to a study, 5% increase in employee satisfaction results in a 1.3% increase
in customer satisfaction and 0.5% increase in sales• Customer loyalty is directly related to motivation of employees
How Critical is Motivation of Employee?
HRM411
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: HUMAN RESOURCE MANAGEMENT
• Establishing performance standards and reviewing the performance.• Means to ensure organizational goals are being met.• To identify employees who are performing well and those who aren’t.
Evaluation
HRM411
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: HUMAN RESOURCE MANAGEMENT
Incentive Compensation can be Commission, Bonus and stock options. • Commission is a compensation based on fixed formula for sales.• Bonus is periodical compensation based on the store’s
performance during that period.• Stock options-employees are encouraged to buy shares of their
company at discounted prices
Compensation
HRM411
College of Hotel, Restaurant, and Tourism Management
CHAPTER 1: HUMAN RESOURCE MANAGEMENT
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