INTRODUCTION TO HUMAN RESOURCE MANAGEMENT UNIT 01
CONTENTS 1. Define human resource (HR) and human resource
management (HRM) and explain how HRM contributes to an organization’s performance.
2. Identify the responsibilities of human resource departments.
3. Summarize the types of skills needed for human resource management.
4. Explain the role of supervisors in human resource management.
5. Describe typical careers in human resource management.
WHAT IS HUMAN RESOURCE?
v Group discussion
Which factors/competencies owned by an employee/manager that
determine his/her performance and contribution to the organization?
VALUES OF HUMAN RESOURCE
Technical Skills
Learning and Development Ability - Open to new things - Learning ability
Problem solving & Decision Making
Motivation
Commitment
Interpersonal Skills - Teamwork skills
- Leadership Skills
Performance Management
Compensation
Recruiting & Selection
Trainging & Development
HUMAN CAPITAL
v Human Capital – an organization’s employees described in terms of their: o training o experience o judgment o intelligence o relationships o insight
v The concept of “human resource management” implies that employees are resources of the employer.
HUMAN RESOURCE MANAGEMENT (HRM) v The policies,
practices, and systems that influence employees’: o behavior o attitudes o performance
Function Responsibilities Analysis and designing of work
Work analysis, job design, job descriptions
Recruitment & Selection
Recruiting; job postings; interviewing; testing; coordinating use of temporary labour
Training and development
Orientation; skill training; career development programs
Performance management
Performance measures; preparation and administration of performance appraisals discipline
Compensation and benefits
Wage and salary administration, incentive pay; insurance; vacation leave administration; retirement plans; profit sharing; stock plans
Employee relation Attitude surveys; labor relations; employee handbooks; company publications; labor law compliance; relocation and outplacement services
Personnel policies Policy creation, policy communication; record keeping; HR information systems
Compliance with laws
Policies to ensure lawful behavior; reporting; posting information; safety inspections; accessibility accommodations
Support for strategy HR planning and forecasting; change management
RESPONSIBILITIES OF HR DEPARTMENTS
ANALYZINGANDDESIGNINGJOBS
JOBANALYSISv Theprocessofge,ngdetailedinforma4onaboutjobs.
JOBDESIGNv Theprocessofdefiningthewayworkwillbeperformedandthetasksthatagivenjobrequires.
RECRUITINGANDHIRINGEMPLOYEES
RECRUITMENTv Theprocessthroughwhichtheorganiza4onseeksapplicantsforpoten4alemployment.
SELECTIONv Theprocessbywhichtheorganiza4onaJemptstoiden4fyapplicantswiththenecessaryknowledge,skills,abili4es,andothercharacteris4csthatwillhelptheorganiza4onachieveitsgoals.
TRAININGANDDEVELOPINGEMPLOYEES
TRAINING
v Aplannedefforttoenableemployeestolearnjob-relatedknowledge,skills,andbehavior.
DEVELOPMENT
v Theacquisi4onofknowledge,skills,andbehaviorsthatimproveanemployee’sabilitytomeetchangesinjobrequirementsandincustomerdemands.
MANAGINGPERFORMANCE
v PerformanceManagement–Theprocessofensuringthatemployees’acNviNesandoutputsmatchtheorganizaNon’sgoals.
v ThehumanresourcedepartmentmayberesponsiblefordevelopingorobtainingquesNonnairesandotherdevicesformeasuringperformance.
PLANNINGANDADMINISTERINGPAYANDBENEFITS
PLANNINGPAY&BENEFITS
v Howmuchtoofferinsalaryandwages.
v Howmuchtoofferinbonuses,commissions,andotherperformance-relatedpay.
v Whichbenefitstoofferandhowmuchofthecostwillbesharedbyemployees.
ADMINISTERINGPAY&BENEFITS
v Systemsforkeepingtrackofemployees’earningsandbenefitsareneeded.
v EmployeesneedinformaNonabouttheirbenefitsplan.
v ExtensiverecordkeepingandreporNngisneeded.
MAINTAININGPOSITIVEEMPLOYEERELATIONSv PreparinganddistribuNng:o employeehandbooksandpolicieso companypublica4onsandnewsleJers
v DealingwithandrespondingtocommunicaNonsfromemployees:o ques4onsaboutbenefitsandcompanypolicyo ques4onsregardingpossiblediscrimina4on,safetyhazards,possibleharassment
v CollecNvebargainingandcontractadministraNon.
ESTABLISHINGANDADMINISTERINGPERSONNELPOLICIES
v OrganizaNonsdependontheirHRdepartmenttohelpestablishandcommunicatepoliciesrelatedto:o hiringo disciplineo promo4onso benefits
v AllaspectsofHRMrequirecarefulanddiscreetrecordkeeping.
ENSURINGCOMPLIANCEWITHLABORLAWS
v Governmentrequirementsinclude:o filingreportsanddisplayingposterso avoidingunlawfulbehavior
v ManagersdependonHRprofessionalstohelpthemkeeptrackoftheserequirements.
v LawsuitsthatwillconNnuetoinfluenceHRMpracNcesconcernjobsecurity.