Introduction to Emotional Intelligence

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Emotional Intelligence

Let’s Get AcquaintedName

Draw a symbol thatrepresents the real you

What is contradictoryabout you?

Group: What do you wantout of this session?

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What Are Emotions ?

What is Emotional Intelligence ?

?

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“Everything that irritates us about others can lead us to an

understanding of ourselves.” Carl Jung

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How do you think you think ?

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His Majesty The Brain

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Intelligence

IQEQSQ

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Intelligence = Thinking

SERIAL THINKING - THE BRAIN'S IQ

ASSOCIATIVE THINKING THE BRAIN'S EQ

COOPERATION BETWEEN IQ AND EQ - Is sq

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The Holistic Brain

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Example

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Emotional Intelligence

Emotional intelligence is the ability tounderstand one’s emotional make-up andthe emotional make-up of others and to

use insight from this knowledge toeffectively manage and regulate one’s

own emotions to make good decisions andto act effectively

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Multiple Intelligences

Linguistic/verb

al

Mathematical/logical

Visual/spatial

Kinesthetic

Musical/artistic

Intrapersonal

Interpersonal

Emotional Naturalistic

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The Four Dimensions of E.I.

Relationship Management

Social Awareness

Self Management

Self Awareness

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Social Awareness Dimension

Your awareness of others’ feelings, needs, and concerns

Empathy

Organizational awareness

Service orientation

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Relationship Management Dimension

Adeptness at inducing desirable responses in others

Inspiration Influence Developin

g othersChange catalyst

Conflict managem

ent

Teamwork and

collaboration

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YOU

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Know Thy self

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Self-Awareness

Emotional self-awareness

Accurate self-assessment Self-confidence

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You probably spent more time learning how to drive a car

than learning how to use your brain.

Richard Bandler

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Self-Management Dimension

Managing your internal emotional/cognitivestates, impulses, and resources to reach goals

Self-control

Transparency

Adaptability

Achievement Initiative Optimis

m

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The 21 Emotions of Life

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“There are many more emotions that we feel than we can label.

Emotions are fundamentally not cognitive/verbal, so, as soon as we try to name them, we begin to be cognitive instead.”

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The main purpose of the innermostpart of the brain is survival.

To Get at Emotion,

Go Deep...

Amygdala isdeep within the most elemental parts

of the brain.

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How Emotions Work

The Amygdala can trigger an emotional response before the cortical centers understand what is happening

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How The Amygdala Works?

Responsibility for

emotional memory

Scans Experience

Acts before full

confirmation

Demands reaction based on dim, distant memory rather

than current situation

Can be over ridden by

signal from neo-cortex

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The Ladder of Inference

Taking Action

Developing Feelings

Adopting Beliefs

Forming Judgments

Drawing Inferences

Making Assumptions

Adding Meaning (Interpreting)

Paying Attention To Select Data

Observing and Experiencing

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So…

Each of us creates a “story” to help us fill in the details of

missing information

Our stories are informed by history, culture,

misunderstandings, perceived and real “wrongs” (or “rights”), and both within and outside of

our awareness.

The stories we tell chart our Path to Action — the route we follow from observed events to the actions we take (which may

or may not be grounded in reality)

We take these “flights” up the Ladder because of our

fundamental attribution error — we tend to view others’ behaviors as due to their

disposition rather than their environment

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Thoughts To Live By…