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Social Networks Introduction Professor Jonah Berger
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Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Jan 14, 2019

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Page 1: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social NetworksIntroduction

Professor Jonah Berger

Page 2: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• People are 36% more likely to quit smoking if a friend quits

Social Networks

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Page 3: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• People are 36% more likely to quit smoking if a friend quits

• 29% more likely to quit if a friend-of-a-friend quits

Social Networks

3

Page 4: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• People are 36% more likely to quit smoking if a friend quits

• 29% more likely to quit if a friend-of-a-friend quits

• 11% more likely to quit if a friend-of-a-friend-of-a-friend quits

Social Networks

4

Page 5: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• People were 57% more likely to become obese if a friend became obese

Social Networks

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Page 6: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• People were 57% more likely to become obese if a friend became obese

• 20% more likely if a friend-of-a-friend is obese

Social Networks

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Page 7: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• People were 57% more likely to become obese if a friend became obese

• 20% more likely if a friend-of-a-friend is obese

• 10% more likely if a friend-of-friend-of-a-friend is obese

Social Networks

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Page 8: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

In This Session

• What are networks?

Social Networks

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Page 9: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

In This Session

• What are networks?

• How networks shape the spread of information and influence

Social Networks

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Page 10: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

In This Session

• What are networks?

• How networks shape the spread of information and influence

• Whom to target in marketing campaigns

Social Networks

10

Page 11: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

In This Session

• What are networks?

• How networks shape the spread of information and influence

• Whom to target in marketing campaigns

• Strong vs. weak ties

Social Networks

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Page 12: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social NetworksNetwork Effects

Professor Jonah Berger

Page 13: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Network Effects

• Value of something depends on the number of other people using it

Social Networks

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Page 14: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Network Effects

• Value of something depends on the number of other people using it• Fax machine-

• The value of the fax machine increases with the number of others that are doing something

Social Networks

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Page 15: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Network Effects

• Value of something depends on the number of other people using it• Fax machine-

• The value of the fax machine increases with the number of others that are doing something

• Ebay• Buyers and sellers are network together

Social Networks

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Page 16: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Network Effects

• Value of something depends on the number of other people using it• Fax machine-

• The value of the fax machine increases with the number of others that are doing something

• Ebay• Buyers and sellers are network together

• Do Network Effects help or hurt diffusion?• Slow at the beginning, but will help later

Social Networks

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Page 17: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Pattern of Social Ties

Degrees of separation from Kevin Bacon

Social Networks

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Page 18: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Pattern of Social Ties

Degrees of separation from Kevin Bacon

• Distance - International actors

Social Networks

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Page 19: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Pattern of Social Ties

Degrees of separation from Kevin Bacon

• Distance - International actors

• Industry - Mainly a singer over film actor

Social Networks

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Page 20: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Pattern of Social Ties

Degrees of separation from Kevin Bacon

• Distance - International actors

• Industry - Mainly a singer over film actor

• Time - Someone who acted in the past

Social Networks

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Page 21: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• Networks characteristics

• Popularity, or the number of ties

Social Networks

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Page 22: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• Networks characteristics

• Popularity, or the number of ties

• Position

Social Networks

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Page 23: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• Which of your friends do you think have the most social ties?

Social Networks

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Page 24: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• Which of your friends do you think have the most social ties?

• How dense, or interconnected is your network?

Social Networks

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Page 25: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• Which of your friends do you think have the most social ties?

• How dense, or interconnected is your network?

• Are there certain pockets with high interconnection within, but low connection with other parts of the network?

Social Networks

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Page 26: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Item Characteristics

• If a particular idea is more contagious, then it will be more likely to spread throughout a group or social network.

Social Networks

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Page 27: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Item Characteristics

• If a particular idea is more contagious, then it will be more likely to spread throughout a group or social network.

• Network structure matters as well If there’s no link between two people, it’s impossible for information to spread from one person to another.

Social Networks

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Page 28: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social NetworksHow Networks Shape the Spread of Information and Influence

Professor Jonah Berger

Page 29: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• People don’t know the shortest paths

Social Networks

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Page 30: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• People don’t know the shortest paths

• Not all connections are independent

Social Networks

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Page 31: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• Homophily

• The tendency of individuals to associate and bond with similar others

Social Networks

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Page 32: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• Biased tie formation

• More likely to become friends with others who have common interests.

Social Networks

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Page 33: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• Biased tie formation

• More likely to become friends with others who have common interests.

• Of all the people we could be friends with, we’re more likely to be friends with other people like us.

Social Networks

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Page 34: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• First large-scale replication of Milgram's experiment

• Involving 24,163 e-mail chains and 18 targets around the world

Social Networks

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Page 35: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Networks

• First large-scale replication of Milgram's experiment

• Involving 24,163 e-mail chains and 18 targets around the world

• Mean chain length was roughly six, even after accounting for attrition

Social Networks

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Page 36: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social NetworksWhom to Target in Marketing Campaigns

Professor Jonah Berger

Page 37: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Whom to Target in Marketing Campaigns

• Whom should you pick?

Social Networks

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Page 38: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Whom to Target in Marketing Campaigns

• Whom should you pick?

• Popularity? (Many friends)

Social Networks

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Page 39: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Whom to Target in Marketing Campaigns

• Whom should you pick?

• Popularity? (Many friends)

• Position? (Bridging groups)

Social Networks

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Page 40: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Whom to Target in Marketing Campaigns

Should you concentrate or spread out marketing efforts?(across groups, regions, etc.)

Social Networks

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Page 41: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Whom to Target in Marketing Campaigns

Should you concentrate or spread out marketing efforts?(across groups, regions, etc.)

Sprinkler vs. waterfall strategy

Social Networks

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Page 42: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Simple vs. Complex Contagions

• What are some simpler contagions? More complex?

Social Networks

42

(1)Really Simple

(10)Really Complex

Page 43: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Simple vs. Complex Contagions

• What are some simpler contagions? More complex?

• New medical procedure• News article • Pickled pickles vs. pickled broccoli

• Simpler (Piece of news, job info, diseases)• More Complex (adoption is costly or risky)

Social Networks

43

(1)Really Simple

(10)Really Complex

Page 44: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Simple vs. Complex Contagions

• What are some simpler contagions? More complex?

• New medical procedure• News article • Pickled pickles vs. pickled broccoli

• Simpler (Piece of news, job info, diseases)• More Complex (adoption is costly or risky)

Social Networks

44

(1)Really Simple

(10)Really Complex

Page 45: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Implications for Concentrating Efforts

• Simple sprinkler

• Complex waterfall

• If your product requires multiple doses, you need to concentrate marketing effort

Social Networks

45

A

1

B

2

A

1 2

B

Page 46: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social Connections

• The pattern of social connections

• Across geography, social groups, and tastes

• The more doses required for product adoption, the more you want to concentrate resources

Social Networks

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Page 47: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Social NetworksTypes of Ties

Professor Jonah Berger

Page 48: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Flow depends on the type of tie

Social Networks

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Page 49: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Flow depends on the type of tie

Strong vs. weak ties

Social Networks

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Page 50: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Types of Ties

• Strong ties - people you talk to often, known for a long period of time

• Good friends, family members.

• Weak ties are casual relationships, people you talk to infrequently,

• Acquaintances we don’t know very well.

Social Networks

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Page 51: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Types of Ties

• Strong ties

• 1x / week

Social Networks

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Page 52: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Types of Ties

• Strong ties

• 1x / week

• 52 weeks/year

Social Networks

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Page 53: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Types of Ties

• Strong ties

• 1x / week

• 52 weeks/year

• > 10 people

Social Networks

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Page 54: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Who is more useful in getting a job?

People you know well or people you know less well?

Social Networks

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Page 55: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Strength of Ties

• People were more likely to find jobs through weaker ties.

Social Networks

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Page 56: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Strength of Ties

• People were more likely to find jobs through weaker ties.

• Access to different sorts of information than the job seeker.

Social Networks

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Page 57: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Strength of Ties

• People were more likely to find jobs through weaker ties.

• Access to different sorts of information than the job seeker.

• There are more weaker ties

Social Networks

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Page 58: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Strength of Ties

• Stronger ties aren’t always more useful

• Weaker ties were more likely to help people get jobs

Social Networks

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Page 59: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Type of Ties

• Weak Ties

• Different information

Social Networks

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Page 60: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Type of Ties

• Weak Ties

• Different information

• Different social networks

Social Networks

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Page 61: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Type of Ties

• Weak Ties

• Different information

• Different social networks

• More weak ties

Social Networks

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Page 62: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

• Tie strength not only relates to access to information. It also influences what we share.

Social Networks

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Page 63: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

• Tie strength not only relates to access to information. It also influences what we share.

• What types of ties do we want to encourage word of mouth

Social Networks

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Page 64: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

• Tie strength not only relates to access to information. It also influences what we share.

• What types of ties do we want to encourage word of mouth

• Strong ties- Good for spreading information within a social network

• Weak ties- Good for spreading information outside of social network

Social Networks

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Page 65: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Applying These Ideas

• If we want to get a new product or idea to catch on, we need to think about the pattern of social ties

Social Networks

65

Page 66: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Applying These Ideas

• If we want to get a new product or idea to catch on, we need to think about the pattern of social ties

• Not only who has the most ties, but who has ties between groups. Who will help get our message to other islands?

Social Networks

66

Page 67: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Applying These Ideas

• If we want to get a new product or idea to catch on, we need to think about the pattern of social ties

• Not only who has the most ties, but who has ties between groups. Who will help get our message to other islands?

• How many doses of influence do people need and what does that mean for concentrating vs. spreading out resources?• Not just geography but segments

Social Networks

67

Page 68: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Applying These Ideas

• If we want to get a new product or idea to catch on, we need to think about the pattern of social ties

• Not only who has the most ties, but who has ties between groups. Who will help get our message to other islands?

• How many doses of influence do people need and what does that mean for concentrating vs. spreading out resources?• Not just geography but segments

• Will people share our message to strong or weak ties and what implication does that have for spread?

Social Networks

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Page 69: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Takeaway

• Word of mouth may carry buzz, but where it goes depends on the network

Social Networks

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Page 70: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

Course Summary

• We’ve talked about why things catch on, how to influence others, and how to get your own products, ideas, and services to be more popular

• Started with consumer psychology and exposure, perception and memory. How exposure influences liking and how subtle cues like pricing and brand name affect perception

• Then we talk about how to make messages stick. The SUCCESs framework. Simple Unexpected Concrete Credible Emotional Stories. How to simplify and find the core. How to make things unexpected by opening a curiosity gap. How to help people understand by making things concrete. Encourage people to believe you by putting numbers in context to make them credible. Harnessing emotion to get people to care. And using stories to drive action

Social Networks

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Page 71: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

• Then we started moving beyond the individual• Social influence and when it drives people to imitate others vs. avoid what they

are doing• Why wom is 10% more effective than advertising and how to harness its power by

following the STEPPS. Playing off social currency and people’s desire to share things that make them look good. Triggers and finding your peanut butter. Emotion and when we care we share. Public and easy to see easy to imitate. Practical value and news you can use. And finally Trojan horse stories and how they carry messages for the ride

• Finally we situated things in a social network. How the pattern of social ties spreads information and influence and drives things to catch on

Social Networks

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Page 72: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties

• Along the way we’ve talked about how to apply these concepts to all sorts of products and ideas.

• From B2C to B2B, from services to getting ideas to spread within and organization. From nonprofits to for profits.

• The most exciting thing is these tools don’t cost a lot of money. Anyone can use them you just need to understand how they work.

• Not random luck or chance. Science• Understand we can craft contagious content, build successful messages, and get

anything to catch on.• Thanks for participating and may all your ideas be contagious.

Social Networks

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Page 73: Introduction · Professor Jonah Berger. Flow depends on the type of tie Social Networks 48. Flow depends on the type of tie Strong vs. weak ties. Social Networks 49. Types of Ties