INTRODUCTION - Brief about Stress - Stress (what is it – Definition) - Stress Management o Concept o Importance o Technique of stress management - General Principles of Stress by Richard Lazarus - Eustress and Distress o Concept o Cycle - Sources of stress o Rita Agrawal o Encarta – 2008 - Categories of Potential Stressors - Effect of Stress o Negative o Positive - Managing Stress - Organizational Cope up mechanism with Stress
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INTRODUCTION
- Brief about Stress
- Stress (what is it – Definition)
- Stress Management
o Concept
o Importance
o Technique of stress management
- General Principles of Stress by Richard Lazarus
- Eustress and Distress
o Concept
o Cycle
- Sources of stress
o Rita Agrawal
o Encarta – 2008
- Categories of Potential Stressors
- Effect of Stress
o Negative
o Positive
- Managing Stress
- Organizational Cope up mechanism with Stress
INTRODUCTION
In The Modern Competitive World Of Industry , Trade Finance , Banking Management &
Information Where Breath – taking Changes are Taking place , Tension Stalks every individual
worth his adrenalin. The 17th Century has been called the age of Enlighten, 18 th Century has been
called the age of Reason, 19th Century has been called the age of Progress, and 20th Century has been
called the age of Anxiety and Stress.
Thus It is not Surprising that interest in Stress has been rising with the Advancement of present
century. In the past, men were mainly concerned for their Physical Survival. They worried about the
sources of their next Meal , Shelter & about not being Killed today. The modern man worries
about the problems of a more psychosocial Nature. But all individual do not undergo the experience
of Stress even if they undertake Tension producing activities.
Stress is becoming an increasingly global phenomenon affecting all countries , all professions and
all categories of workers , families and society in general.
Stress takes heavy toll of the person’s health and his capacity to adjust with others. The modern
life is full of stressors. The job life contains many stressors. Some of the stressors are intrinsic to
the job life; some relate to the structure of the job and so on. There are stressors in the personal
and the social life of an individual. In a nut shell stress is ubiquitous these days.
Stress has become chronic. As a result an individual faces many psychological as well as
psychosomatic disorders. In the last few years’ evidence has accumulated from around the world
to show that the most common cause of destructive ill health is stress at work. Researchers have
not only built up evidence showing links between industrial stresses in general and ill health but
have even accumulated evidence showing that it is possible to link specific occupations with
specific types of stress induced disease. No one is immune. The man or women on the shop floor
is just vulnerable as the man or women on the board of directors.
It is these environmental changes that have made stress more pronounced. These days stress is
ubiquitous. None can escape stress. But one can cope up with stress by different ways. The
concept of Human Resource Management (HRM) is increasingly becoming a most vital function
of modern manager. Human Resources take active role in the modern economic scenario of any
country. The abundant physical recourses alone cannot benefic the growth of the country without
Human Resource component, which transforms physical resources in to productive resources.
Human resources management is concerned with the “People dimensions in management” This
human element if handle properly by the manager, two plus two can equal five. Or else it can be
three. It is therefore necessary for the manager not only to understand human behavior properly
but also to harness that understanding for the good of the organization.
Managerial behavior includes not only the tasks of getting things done through others but also
why and how an individual behaves as he does. The specific questions that are from the subject
matter of O.B. are related to individual, interpersonal, small group & inter group behavior,
interaction of formal organization and the informal groups and organization as a system.
In the modern competitive world of industry, trade finance, banking management and
information technology where breath tacking changes are taking place, tension stalks every
individual worth his adrenalin. Business and executive life becomes a never-ending race against
time, technology and target; this rate race creates tension, which leads to dissatisfaction and
frustration. Eventually it manifests itself as psychological, Physiological stress and mental and
emotional drain.
Most of us are aware that employee stress is an increasing problem in organizations. We hear
about postal workers killing co-worker and supervisors and then we learn job related tensions
were a major cause. Friends tells us they are stressed out from greater workloads and having to
work longer hours because of downsizing at their company.
We read surveys where employees complain about the stress created in trying to balance work
and family responsibilities.
Factor such as increasing competition corporate restructuring and Downsizings have compelled
employees to work longer hours to meet their deadlines. Organization also tries to generate more
output from fewer people in a shorter span of time. This trend pressurizes employees leading to
negative consequences such a burnout, high turnover, aggregation and stress. Work stress has
become the latest corporate catchword and is a reason for genuine concern. Forbes magazine
estimates that the American industries will lose 300 $ billion per annum due to absenteeism,
health cost, and stress management programs. Some of the symptoms of stress are headaches,
obesity, insomnia and depression. These symptoms have an effect on employee performance.
Concept of stress
The concept of stress was first introduced in the life science by Hans’s selye in 1936. It is
concept borrowed from the natural science where it was equated with “Force, Pressure or strain”.
Ever since there have been innumerable articles, studies & experiments on stress & of course
varying definition.
Definitions
STRESS - A process in which characteristics of the workplace or the job itself cause employees
to experience discomfort or ill health.
Stressor - situation characteristics or condition.
STRESS WHAT IS IT?
According to Stephen Robbins “Stress is a dynamic condition in which an individual is
confronted with an opportunity, constraint, or demand related to what he or she desires and for
which the outcome is perceived to be both uncertain and important”.
According to Selye and Levi,” stress as a non-specific, conventional and phylogenetic basic
response pattern, the primary function of which is to prepare the body for physical activity such
as resistance of flight [Call as Eustress]. If however the subject lacks the means of restarting
either to fight or flight of relieving the stress reaction. Stress gives rise to distress which
manifests in the form of psychosomatic symptoms or disorders. Stress can be understood as a
state of imbalance between demands made on us from outside sources, it involves our
capabilities to meet these demand when the expected consequences from meeting or not meeting
the demand are significantly different.
Stress is associated with constraints and demands. The formal prevent you for doing what you
desire. The letter refers to the loose of something desire so when you take a test at school or you
undergo your annual performance review at work you feel stress because you confront
opportunities, constraints and demands. A good performance review may lead to a promotion,
greater responsibility, and higher salary. But a poor review may prevent you from getting the
promotion. And extremely poor review might even result in your being fired.
To conditions are necessary for potential stress to become actual stress there must be uncertainty
over the outcome and the outcome must be important. Regardless of the conditions, it is only
when there is doubt and uncertainly regarding whether the opportunity will be seized, the
constraint removed or the loss avoided that there is stress. That is stress is highest for those
individuals who perceive that they are uncertain as to whether they will win or loss and lowest
for those individuals who think that winning or losing is an unimportant outcome, there is no
stress. If keeping your job or earning a promotion doesn’t hold any importance to you, you have
no reason to feel stress over having to undergo a performance review.
Whilst there is little disagreement about the prevalence of stress there is considerable debate
about what the word (stress) actually refers to. In ordinary conversation we seem to be willing to
apply the word to both cause and effect. In other words, the common sense view of stress is that
it is a combination of external stressors and our response in the early and highly influential
research of Selye (1936). Stress is as the result of an interaction between an individual‘s
emotional, intellectual, social, and physical resources and the demands on him or her.
Marshall & Cooper (1981) argue that ‗stress‘ is a different phenomenon form ‗pressure‘. Stress
is something more than mere pressure. It carries strong overtones of the breakdown of normal
human performance. In an earlier work, Cooper & Marshall, (1978), the same two authors
concluded that ‗stress is essentially individually defined and must be understood with reference
to characteristics of both the individual and his environment, as it is the outcome of the two‘
The following are the various definitions of the term stress:
A. Stress is the excitement, feeling of anxiety, and/or physical tension that occurs when the
demands placed on an individual are thought to exceed his ability to cope. This most common
view of stress is often called distress or negative stress. The physical or psychological demands
from the environment that cause this condition are called stressors. (Hellriegel & Slocum, 2004)
B. Holmes & Rahe,(1967) defined stress as a stimulus event that presents unusual demands.
C. It is defined by Ganster and Murphy (2000) as a form of ‗strain‘ provoked in response to
situational demands labeled ‗stressors‘ which occur when jobs are simultaneously high in
demands and low in control.
D. Is an adaptive response, mediated by individual differences and/or psychological processes,
that is, a consequence of any external (environment) action, situation, or event that places
excessive psychological and/or physical demands on a person.
(Weihrich and Koontz, 1993)
E. Stress is the mental or physical condition that results from a perceived threat of danger
(physical or emotional) and the pressure to remove it. (Leslie & Lloyd, 1977)
F. Selye (1976) define stress as the bodily response we make to the troublesome event.
G. Stress is any circumstances or transactions with the environment that threaten or are perceived
to threaten our well-being and thereby tax our adaptive capacities.
(Weiten, 1986)
H. An adaptive response, moderated by individual differences, that is a consequence of any
action, situation, or event and that places special demands on a person.
(Ivancevich, Konopaske and Matteson, 1987)
I. Stress (psychology), an unpleasant state of emotional and physiological arousal that people
experience in situations that they perceive as dangerous or threatening to their well-being.
(Auerbach et al, 2007 / Encarta 2008)
J. In physics, stress refers to the external force applied to an object – for example, a bridge
girder. The response is ―strain‖, which is the impact the force has on the girder.
K. Stress is defined as a nonspecific response of the body to a stimulus or event (stressor).
Under a general model of the stress response, when an individual experiences a stressor, the
stressor will lead to a physiological response, one that can be measured by several indicators,
such as elevated heart rate. In related literature, the term ―stress‖ is used to refer to this
physiological response. Stressors vary in form and can include extreme temperature or lighting,
time pressure, lack of sleep, and exposure to threat or danger, among others. All stressors,
however, tend to produce similar physiological responses within the body.
(Selye, 1956)
Transactional model of stress championed by Richard Lazarus and his colleagues (Holroyd &
Lazarus, 1982; Lazarus & Folkman, 1984) - A theory that proposes that the experience of stress
depends on one‘s subjective appraisal of events. Thus, stress is neither a stimulus nor a response
but a stimulus-response transaction.
Lazarus emphasizes that the experience of stress is highly personal & subjective, depending on
how people appraise the events they encounter.
From the above definitions of the term stress, stress means different things to different people.
From a layperson‘s perspective, stress can be described as feeling tense, anxious, or worried. The
term stress itself has been defined in literally hundreds of ways in the literature. Virtually all of
the definitions can be placed into one of the two categories, however; stress can be defined as
either a stimulus or a response.
A stimulus definition treats stress as some characteristic or event that may result in a disruptive
consequence. In a response definition, stress is seen partially to some stimulus, called a stressor.
A stressor is a potentially harmful or threatening external event or situation. In a response
definition, stress is the consequence of the interaction between an environmental stimulus (a
stressor) and the individual‘s response. That is, stress is the result of a unique interaction
between stimulus conditions in the environment and the individual‘s predisposition to respond in
a particular way.
In a nutshell it is useful to view stress as the response a person makes and to identify stimulus
conditions (actions, situations, events) as stressors. Stress is the consequence of the interaction
between and environmental stimulus (stressor) and the individual‘s response.
Stress Management
Stress management is the amelioration of stress and especially chronic stress often for the
purpose of improving everyday functioning.
Stress produces numerous symptoms which vary according to persons, situations, and severity.
These can include physical health decline as well as depression.
Important of Stress Management
Stress - if you feel it regularly, you are not alone. According to the American Psychological
Association, as many as one-third of Americans experience extreme stress more often than notice
and almost half of Americans have felt an increase in their stress levels since 2005. Work and
money tend to be the primary cause for most, and current economical crisis is simply not
helping. If you are among those of us wrestling with such stresses, may I suggest that developing
a few good stress management techniques may be well worth your time!
Stress often contributes to a variety of problems in our lives from marital and family, to a host of
health issues whether we realize it or not. Hence stress management could not be more important
for us, and those we love. Good stress management begins with identifying the sources of our