Introduction June 25-27, 2014 Nashville, TN 2014 Transmission & Distribution Benchmarking Data Review Conference.

Introduction

June 25-27, 2014

Nashville, TN

2014 Transmission & Distribution BenchmarkingData Review Conference

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Agenda – Meeting Schedule

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Introduction - Questions to Think About

◼ What drives your company to participate in the benchmarking community – here or elsewhere

◼ How have you used the results in previous years, and how do you plan to use the results this year

◼ Why are you attending the meeting – what do you hope to get from the next 2-1/2 days

◼ How important is benchmarking in your company

◼ For the coordinator – what is your role in the process for use of the results

◼ What major initiatives are going on in your company (e.g. mergers, rate cases, major event aftermath, new systems, etc.)

2014 T&D Community Members

T&D Community ◼ Austin Energy◼ BC Hydro◼ CenterPoint Energy◼ CPS Energy ◼ Exelon (BGE, PECO & ComEd) ◼ Hydro One◼ Hydro-Quebec◼ KCP&L◼ Oncor Electric Delivery◼ PSE&G◼ Tucson Electric◼ Westar Energy

New Participants:◼ Chelan PUD◼ DTE Energy◼ Northwestern Energy◼ PPL Electric◼ PSEG LI (former LIPA)

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Introduction and Overview

◼ Purpose of the meeting

◼ Overview of our process

◼ Data Review

Process we will follow

◼ Data Steward

Percent complete/quality

What your Data Steward should be doing for you:

• Comparison to last year

• Identifying outliers

Next steps for coordinators

Calendar of events

◼ Discussion Topics Overview

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Purpose of Our meeting

Ensuring successful outcomes through reviewing data and Topic discussions to date◼ One key purpose of the meeting is to review the 2nd draft of the T&D report,

highlight areas where we have outliers, inconsistent, incorrect, or missing data, and update any guidelines• Review Guidelines for each section• Go over data anomalies, issues, key questions, outliers, KPIs that will end up impacting

your performance profiles (also make sure we review Financials for each section)• Identify corrections to data, etc. (Members)• Address report pages that need correction (1QC)

◼ We'll also review the next steps we have in place to ensure a successful benchmarking outcome and Insights Conference in August• Role of Data Stewards• Knowing Your Status • Key Dates• Data Review Webinars (after 3rd Draft)

◼ Another purpose of the meeting is to move the Discussion Topics forward, to help prepare for the Insights Conference• Conduct 2 webinars on the Distribution Automation topic• Selection of topics for Insights

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Community Insights

Conference

Connect

Our Approach to Benchmarking

Leader’s Conference

On-SiteInsights

PerformanceImprovement

Projects

Plan

LearnShare Act

Review Conference

Survey

Develop Questionnaire

Kick-offMeeting

Focus AreaTopics

Review & Validate

Data

Collect Data

ConferenceCalls

Prep

arati

ons

Leader activityGroup activityInterest groupIndividual company activity1QC Activity

FocusWebinar / Discussion

Groups

Analysis / Synthesis of Data

Revi

ew &

Val

idat

e D

ata

Review reports & statistics

Focus Area Topic

Discussions

This Week

Develop Network Strategy

Develop and Approve Asset Plans

Project/Portfolio Management

A Process Model for Managing the Network

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Expand Network

Operate Network

Sustain Network

Add New Customers

Respond to Emergencies

Much of the questionnaire has been built around the process model shown here, and results will be presented at the Insights Conference in these categories as well.

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Available Outputs

Questionnaire Results◼ Statistical report

Charts, graphs, tables All sections, plus a “profiles”

section◼ Performance Profiles

Specific to each member company◼ Insights Conference Presentations

Summaries of the major sections

Discussion Topic Results◼ Webinar Recordings

Click to listen◼ Powerpoint summary files◼ Insights Conference Presentations

Summary of Findings Presentations by Members

On-Site Presentations◼ Tailored to your request◼ Re-structuring for 2014 around

“modules”◼ Covering both questionnaire and

discussion topic results◼ Can be presentation or discussion

Interim Documents◼ Data Steward files

% complete reports Outlier listings Comparisons to previous years

◼ Updated Guidelines FAQ Listing

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Plans for Summary of Practices and initiatives for Insights Conference and On-Sites

◼ We gather a large amount of information about practices, which is difficult to cover in any reasonable depth during the insights conference, or even at on-sites.

◼ Last year we introduced the “Key Success Factors” charts to try to summarize some of the practice areas.

Example – New Business Key Success Factors We think we can utilize these charts as a framework to summarize the various process/practice areas into manageable “modules” for presentation.

For the on-sites, we can’t cover all the areas, so we’ll need to discuss them and select a few to cover, rather than trying to cover them all.

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Data Stewards

Data Steward Function

Data Stewards are working with each Member company

◼ Establish ongoing person to contact and work with

◼ Provide guidance for interpretations of the questionnaire and guidelines

◼ Make comparisons to previous year's data

◼ Check for outliers

◼ Highlight inconsistencies in responses

◼ Monitor data collection progress/provide friendly reminders of due-dates

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2014 Data Stewards

Company Data Steward

Austin Energy Tim

BC Hydro Tim

CenterPoint Energy Ken/Dave Canon

Chelan PUD Debi

CPS Energy Tim

DTE Energy Ken

Exelon – BGE Ken

Exelon - ComEd Ken

Exelon - PECO Ken

Hydro One Tim

Company Data Steward

Hydro Quebec Debi

KCP&L Ken

Northwestern Energy Tim

Oncor Electric Delivery Dave Canon/Ken

PPL Electric Ken

PSE&G Rob

PSEG Long Island Rob

Tucson Electric Tim

Westar Ken

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Data Entry Status (as of 6/20)

Thanks to those companies with the majority of data already submitted. For those with mostly red rows, there is some work to be done.

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Discussion Topics

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Discussion Topics Approach

In the next few days, we run two Discussion Topic Webinars for the Distribution Automation topic, and prepare for the Insights Conference. In addition to talking through the two webinars, we will also want to:

◼ Get your input on specific sub-topics based on the discussions we might focus on at the Insights Conference (brief company presentations, roundtable, etc.)

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Agenda – Discussion Topic Schedule

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Connecting with the Business

Role of the Coordinator◼ Assure accurate and complete data

Find the right sources Do QC checks as data is submitted Follow up with data stewards to make needed corrections

◼ Arrange for Subject Matter Experts to participate and support the Insights Conference presentations Attending and contributing during topic webinar discussions Reviewing results and sharing company best practices with the

community at the Insights Conference◼ Disseminate the results so they’re as useful as possible

Provide copies of reports and documents to all who provide inputs Circulate summary documents to management Make results available to project teams and operating management

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Next Steps

◼ Minutes from this meeting will be available by July 3.◼ Next Deadline is July 21. This draft will be your last chance to see how your

data compares before the final report, so you need to have all of your data input and correct at this time. The final deadline is for ensuring all of your data is correct.

◼ Before the next deadline We will continue providing the Data Steward reports with % complete, outliers

listings, and variance listings.◼ Based on the work with your Data Steward, we may run an interim report as

needed.◼ Goal

Understand changes in your data from year to year Get complete data Data in the final report is accurate and final Data for on-site is valid and complete

Thank you for your Input and Participation!

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Corporate Offices

California

400 Continental Blvd. Suite 600El Segundo, CA 90245(310) 426-2790

Maryland

3 Bethesda Metro Center Suite 700Bethesda, MD 20814(301) 961-1505

New York | Texas | Washington | Wisconsin

First Quartile Consulting is a utility-focused consultancy providing a full range of consulting services including continuous process improvement, change management, benchmarking and more. You can count on a proven process that assesses and optimizes your resources, processes, leadership management and technology to align your business needs with your customer’s needs.

Visit us at www.1stquartileconsulting.com | Follow our updates on LinkedIn

About 1QC

Satellite Offices

Debi McLain [email protected]

Tim. [email protected]

Dave [email protected]

Dave [email protected]

Your Presenters

Ken Buckstaff [email protected]